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MSY Technology VIC, Malvern

MSY Technology VIC, Malvern

1.2 from 9 reviews

Reviews

1.2

9 reviews
5
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    Yasin

    YasinGreater Melbourne (Outer), VIC

    • 39 reviews
    • 1 like

    The Waiting Game

    published

    Purchased 3x Viewsonic Monitors from MSY Online Malvern Branch and waited 1 month until I had to call the branch that was supposed to either email or call me letting me know when my order was ready. Spoke to them on the phone and asked why this has taken so long as other suppliers usually take 1-3 business days to get the order ready so we can come and pick up. The staff who I spoke to didn't know what was going on and said someone will call me back. Instead I received an email 2 weeks after my call saying that the monitors I was after are out of stock. What a waste of time.

    Shop LocationVIC, Malvern

    Good prices. Abysmal service

    published

    Be aware when you purchase from this company (especially the malvern branch) that while prices may be good, the customer service is non existant. I was building a new desktop and the employee was completely unwilling to offer the slightest bit of advice and would condecendingly point to their components list. I would not recommend going here unless you know exactly what you need, because you wont get any help. Additionally, whenever i did manage to get some advice, the employee would agressivley, pushing products i very clearly did not need.

    Shop LocationVIC, Malvern

    Cheap prices but appalling customer service

    published

    I'm writing this so people know what they're getting into I was attracted to build my pc at msy because of their generally low prices on individual components. However I was left very unhappy with how poorly they treated my queries and questions. I don't believe the lower price make it worth that service I will not shop their again

    Shop LocationVIC, Malvern
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    ianbatty

    ianbattyHarcourt

    • 3 reviews
    • 2 likes

    Disinterested sales staff: be sure you know what you want

    published

    I visited the Malvern (Victoria) shop on Wednesday 21/09/2016 afternoon, needing RAM for a laptop.
    On entering the store, the sales guy was glued to his computer - no greeting.
    I waited for a bit, then had to interrupt him to get his attention, to find that he had no idea what RAM was needed until I pulled out the existing one.
    He did let us install and check - thankyou - but when I went to pay he somehow thought I wanted *8* GB, not the 4 he'd seen me install in the laptop and close the case.
    I had to stop him charging me $50.00 and get him to just hit me for the $25.00 I'd actually bought. It's been the same story each time I've visited: different staff, same lack of engagement/knowledge

    Shop LocationVIC, Malvern
    Dezerter

    DezerterOrmond

    Worst customer service ever

    published

    Bought a cpu and other parts for the build. When I got home I realised they sold me a wrong model cpu, when I went back to exchange it the store manager was very rude and told me its not his problem. Spend few bucks more but go somewhere else.

    Shop LocationVIC, Malvern
    Shafiq

    ShafiqGreater Melbourne (Inner), VIC

    • 5 reviews

    Digusting warranty service and rude staff

    published

    I bought a motherboard from MSY and after 6 months the motherboard stopped working. I returned it to the Malvern store and its the 5th week that they have it now. I called the store today and instead of apologizing for it they started blaming me instead. After I told them that if i don't get it in week 6 i will go to ACCC and also hire a lawyer they told me to "go do whatever you want and that they will remember it". Absolutely disgusting service,terribly rude staff so never ever buy anything from MSY instead I would suggest you to go PCcasegear. Its not worth the headache that you get 10-20 cheaper price from MSY. I spent approximately $5000 in one year alone in one MSY stores and getting treated like this is unacceptable.

    Shop LocationVIC, Malvern
    Chatchai

    ChatchaiMelbourne

    RIP MY PC

    published

    Thanks god, I may not be able to fine any worse pc store than this, I bought parts from Malvern almost a year ago and it suddenly not working so I brought it back.

    The store said I have a warranty but they don't have any stuff to check it for me and took my recipe with racist act. This happened twice and when I called customer service, they just left me to talk with the store by myself...

    Hope no more victims

    Shop LocationVIC, Malvern

    Terrible service

    published
    Shop LocationVIC, Malvern
    Milord

    MilordDuffy 2611, ACT

    • 192 reviews

    Very cheap.... but be very mindful.

    published
    Shop LocationVIC, Malvern
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