- Verified customer
No returns policy, lost money
Purchased TP Link 822N from them and was not happy with the product. Manager refused the return although it was 2 days after purchase, saying that "if it works and was unpacked we do not accept it back". Packaging was provided with all items in it. Previously resolved such cases with PC Gear Case and Scorptec without any issues. Was my first purchase from MSY, will never buy from them again.
A Melbourne institute of horrendous customer service.
It seems like their staff go out of their way to be rude, obnoxious and as unhelpful as possible. Regardless of how gently you step and patiently you wait they somehow find a way to reduce you to nothing. I don't think I can recall any other retailer that carries such genuine disdain for their customers and their business.
Rude customer service, Treat customer with special offer like animal
Spoke with one of the staff on the phone at North Melbourne store and told him that i've got a special offer (price match) from facebook and he doesn't sounds very happy and trust what i said. He said the item was expensive and very popular on the phone, it seems that he is indicating he doesn't have to sell it at the special offer that i received. And he ask me to print a screenshot of our conversation here to proof for the offer which i think it was a rude action that he doubt about the truth that i told him. I told him that i don't have a pr...inter what if i do it via email and he said he'll have to physically saw the chat to be able to give me that offer. Open until 6:30pm (after normal working hours) Rude customer service, Customers received special will be treated like animal
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