Don't expect good customer service just competively priced computer gear.
After purchasing $54 worth of goods from the Pascoe Vale store today, I asked for a copy of one of their NBN modems information sheet as I am upgrading my home internet service and want to purchase a good NBN compatible modem. I was told by an older Asian man serving that it was to difficult to do and told to take a pic with my phone. The reason I asked for a copy was so I don't struggle reading on my 5" phone. I wear glasses and he was wearing glasses as well. At the time there was only one other customer and 2 people serving. Hey but had no ...problems printing 2x A4 sales receipt for 2 items.maybe I was over the page limit. Btw. I purchased from the Pascoe Vale store on 10/10/19 a TP-Link $49 wifi range extender and a $5 kids Toy camera. Maybe if you check your receipts you will find out who I am as I used tap and go for payment. Like I have said people competively priced items but bad customer service. Have been purchasing their for more than 10 years. The young blokes are usually better at customer service.
Incompetent staff across the entire company
Placed an order via web portal to be picked up at the store, stock checker said it was in stock. Get an email saying both the order is ready to be picked up and the only item on the order wasn't in stock. Spend ages on hold to the only number for victoria on the web page to be told to call the store directly. 40 minutes of listening to my calls ring out (not once did I receive an engaged signal) to go back their call center hold queue to be told that my order had been cancelled by the store rather than processing a stock move from one store to ...the one I am near. The guy who admitted to me said that he would fix the order and get the stock move started, but that was hours ago and the status of my order has not changed. I have no faith that it will, and I am just going to order it from pc case gear or scorptek or newegg. I'd rather deal with warranty issues with a US company than give this lot of shysters more money. I will admit there are occasions when they do have competent customer service, but in my experience these times tend to align with one of their many ACCC court case losses. Google MSY ACCC if you like a good read. To those people who say it's fine if you know what you want, well, I do. I was not asking for advice, or even politeness. But I do demand competence, and they clearly have been failing on that count a lot.
Worst customer service ever. How they stay in business is beyond me. They probably think no one else sells the same products. I had bought from them before and the service was always bad, but today I went to buy a device from the Pascoe Vale store and I left with a headache and without the device. Their arrogance and rudeness can only be describe with swearwords so I'm just going to say that it is unspeakable. Seriously, do yourself a favor and buy from somewhere else and save yourself the annoyance of dealing with these people.
Cheap and efficient
Bought a highish-end keyboard/mouse combo for $50 cheaper than anywhere else. As most of the reviews say, don't come here expecting grovelling customer service, only if you want the best price. The keyboard failed last week (after 6 months, so under warranty), took it back to msy this morning and it was replaced with a new identical product within a few minutes after a quick check. Staff were polite and efficient. Can get busy after ~4pm.
Worst customer service
Good luck trying to get through via phone. And if you take a gamble and attend the store without knowing stock, chances are they won't have what you're after. Rude and inconsiderate, all this could've been avoided if they answered their phones.
OMG, what lousy good for nothing service. Ask simple questions about their products and all you'll get is a shrug of the shoulders. There are better places with prices just as good!
And they close earlier than their advertised times and just look at you through the door. I can't see any reason to return to any MSN technologies store again. Thanks for nothing.
Worst customer service
The worst customer service!!
I've been going to the pascoe vale branch for years and ignored the very rude staff until i had to return a faulty monitor. I had to wait a week for them to order a new monitor in, i received a call from one of staff and was told they ordered it in but sold it. So i had to wait another week, when i got the monitor it had the same fault. I then returned the monitor and had to argue that the monitor was faulty, for some reason this time they didnt believe it was covered under warranty. To cut the story short i had to wait another week to get my money back, and not once did i get a hello or goodbye.
Very rude staff
Mostly unhelpful staff, terribly untidy filthy shop (Pascoe Vale), long lines with never enough staff. Not very much parking nearby either, especially if you're carrying a big rig. Steer clear, it's not worth the $5 you'll save.
Everything, the long lines, the disrespectful staff and the lack of warranty support for items covered under manufacturers warranty longer than 12 months.
I had a friend who was returning some faulty stock, they took at least 30 minutes to replace the parts. When they provided him with the replacement items (2 motherboards & 2 LCD screens) they opened up each box containing the motherboards and proceeded to spend another 10 minutes examining the replacement boards and probably damaged these board also by touching them (what the….. hey they ever heard of static) The line was out the door. Luckily my friend was at the front of the line and it still took about 30 minutes. DO NOT shop there only to s...ave 5 or 10 dollars it’s just not worth it. Bring their price list to CNET Technology and they will match the price + Your will get BETTER customer server, I have been dealing with Kevin and Nathan at CNET Technology Airport West and they are always helpful. CNET wins for me, no competition. Price, CNET Technology match their prices anyway. Where do I start, NO customer server, do not answer phones, that take ages to serve customers. MSY Pascoe Vale. DON'T waste your time!!! Wish I could give a negative rating, 1 is too high.
Think the 'Soup Nazi' on Sienfield if you have seen that. You need to know exactly what you want or incur the wrath of other waiting customers.
- Service operates on a totally different level where they are right, you are wrong. - Queues like you would not believe (@Pascoe Vale).- Assembly quality seems poor, or maybe they just use poor quality stuff. Many issues with my assembled box- unsafe shop (wires everywhere, no space... they try but clearly have no knowledge of what OH&S means)
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