MTAA Super

Great experience – I began with MTAA quite a few years ago, I decided to remain with them, now spirit super when I left the motor trade and I'm so thankful I did, never thought I'd need to access TPD through my fund, but a big bag off poop made that so. The quick manner in which my claim was approved was incredible and life saving and they've restored my faith in… Read more

humanity after dealing with WorkCover and scummy doctors and psychs, I'll absolutely be recommending friends and my son switch over to spirit super.

Unlawful company – It's funny that can be put on DSP but still can't claim my TPD policy start away as they use MetLife witch one of the greedy insurer out there

Shameful – Do not trust this company ! 25 years as a customer Do not pay your tpd to this fund I could not be more disappointed with their conduct ! Make a informed decision ! Do not waste your money

5 Star service – Fantastic courteous knowledgeable service from friendly staff who explained everything clearly. The whole experience was simply easy. Convinced me that l was definitely with the best superannuation company that l could be with !

“One call and matter resolved. Sought understanding, and understood, without going in circles." – I have been with this super fund for almost 2 years. I had some clarification with regards to my super and it was during a period of personal stress. It was important to me that I get the answers immediately.One call and matter resolved. Sought understanding, and understood, without going in circles.Much appreciate. Thanks again!

Mtaa simply the best forget the rest – 40 plus years in the motor trade and with mtaa . Genuine super fund honest helpful .simple to access you will rest easy after all the years of work .true super fund

Shamelessly unethical – The fund bought the retail Plaza downstairs from 30 levels of residential apartments in South Yarra, then promptly locked the lift to the residential storage cages, so the grocer could stack his groceries there. 500 apartment owners without the lift they purchased! When the local council told them to unlock the lift and make it freely accessible,… Read more

they went to Court to try and get the word 'Resident' removed from our lift on the Planning Permit from October 2008. All our furniture trucks have been unloading through our front lobby and the committee is too intimidated to fight them. Unethical bullies. Imagine how much they must care for your funds if they lock owners out of their own property!

Sham company – I was with these guys for 2 yrs, during this time my Superannuation was deposited but my savings always seem to vanish into thin air with account keeping fees, management fees and life insurance I never requested. After 3 yrs the account had zero $$ all taken by the MTAA in fees fees fees. Yet they still had the nerve to contact asking for money… Read more

to be deposited so they could put the money into their hip pockets. Stay way from them and shop around, dont say you werent warned.

Spirit Superannuation Ex MTAA-A New Really Dodgy Company. Swap Funds Now. ---------Samantha F On 4th Nov 2021 – The tasplan merger. Without notice spirit super had my nest egg- and had no customer care. I had been with mtaa for about 35-years, I received no notification that my superannuation was now in the hands of spirit super. I had great security with my insurance, and superannuation. On merging they tried to destroy my insurance and reduce it, what… Read more

a joke. More recently, I received another letter threatening to cut my insurance, why ! Because they have not bothered to let me know that no super has reached my account this year, they dont follow up with anything. They dont even care if your funds dont reach your account, no employer contributions have reached my account since 2020 a merge that they feel is not their responsibility and just wipe their hands of any problems , just ensuring their fees come out. They have not only stalled but stopped, they are not here to grow our nest eggs but to destroy them.

No growth just CEO's taken their fat pay check with ur fees – 15 years no growth to speak of Just fees after fees

Spirit Super ex MTAA super provided wrong information in regards to insurance premium – When MTAA super converted into Spirit Super the members were informed that their insurance premium might change. After further investigation, I was told that in my case the insurance premiums will increase by more than 100% because I am 46 years old. After discussion with the helpline I was sent a link with the comment "here’s the link to follow… Read more

to keep your insurance under the MTAA super policy". I was told with this link I could keep the MTAA insurance premium after changing to Spirit Super. But my insurance premium increased. After logging complaints I was told that I cannot keep the MTAA insurance premium. I changed to another super fund and it took me months to get a refund from Spirit Super. I had to involve AFCA. If you search around you will find better funds with lower fees, better returns, lower insurance premium and so far my new fund did not give me incorrect information.

Extremely Bad Business Practices – I have been trying to access my late husbands super from Spirit Super for 6 months. They have been impossible to deal with very dissatisfied with the lack of support

Appalling customer service – MTAA were prompt in their responses. However since the change to Spirit Super it’s been a free fall. They do not return phone calls, they do not respond to specific emails, they do not follow up on specific requests. All I have received is their generic fluff about how valued I am, and how they are making things simpler. I attempted to register… Read more

with their app, but it failed and a banner flashed up saying ‘due to higher volumes of…blah, blah, blah’. The wait time to speak to someone is exceedingly long. They need to employ more people in customer service p, instead of doing things on the cheap. I cannot recommend Spirit Super.

Be careful this in a garbage super fund – I will let you all know ,because this mob won't, you can have a binding beneficiary of your super money and this super co with you in mind change it to non binding every three years and do not notify the member, I just went through major organ transplant surgery, and in case it went upside-down I arranged things to make sure my loved one were… Read more

catered for only to find out after surgery and the merger, I had no insurances in place and my fund now unbinding so it is up to a public trustee to disperse my money. And again no notification to member ......Warning.... Be careful

general information – “Every time I have needed anything, everybody has been more than helpful." no wait time on the phone gotta love that when you need advise its made easy to understand always seems to be done with a smile

Happy retired super fund member – I have been with MTAA since 1987 and over the years, even when I was living in the UK, I was always kept up to date with emails and by post and they were only a phone call away. I am now retired and have found their online website easy to navigate but also safe in the knowledge that I can easily contact them by phone for additional advice when needed. Show details

Worst super fund service out there, never bother – Recorded incorrect details on my file, made it almost impossible to leave them, zero assistance from their agents and they will constantly muck you about with no end in sight. Worst experience of any fund ever.

An excellent Super fund – As I retired, and checked the fees of my then super fund, I was horrified as to the total fees. I searched super funds on the net and concluded that MTAA Super Fund had both excellent return on their managed funds, and had very low fees. MTAA fees for my super pension were one third of the prior funds fees. I have always found MTTA to be… Read more

friendly and super helpful when you phone them. A huge bonus is that they offer free financial advice from independent financial advisors. I have advised all my friends to transfer their super to MTAA.

Very helpful, on line easy to navigate – After being with MTAA for many years, I recently had to talk to them to get some advice. They were very helpful, and advice was appreciated. Signing up on line is relatively easy (I had to show someone recently). It is easy to change your investment options on line, without fees. Well done MTAA! Show details

Excellent service – “Service standard was very good and the level of care and professionalism was good." Over and above my personal comments I am thankful for the staff who served me when I needed their help.

No hassle and never any doubts – I have never had or have heard of other people with this company that have ever had any issues. I have been with this fund since moving over from New Zealand in 2005 and I will remain with this company forever. Great advice, feedback and customer service as always.

My first time contacting and very impressed with the service – My first time contacting and very impressed with the service, the operator that I spoke to gave me even more advice than I was seeking and informed me of other matters which I was not aware of, this proved to be so much valuable advice for me as I approach retirement. Show details

Excellent service – I switched to MTAA 15 years ago. The financial performance of the fund has exceeded expectations. When I had a need to contact, their staff exhibited a high level of professionalism. Good product knowledge and a genuine interest in me as a customer. I have no hesitation in recommending MTAA to family and friends. Show details

So simple and customer friendly – MTAA were so easy to deal with,so customer friendly,no question to hard to answer,they talked me thru everything,love the MTAA Super From the 1st point of call to the end of the call I talked to one person .

Always ahead of the game – After 20years MTAAi s always easy to navigate on line, the staff are always very friendly and helpful. I will always recommend the MTAA because it provides a wonderful service.

Super fund – I have been with MTAA for years and found them very helpful and easy to deal every time i have contacted them they have been courteous and polite and i would not hesitate to recommend them to anyone

Happy member ! – When contacting MTAA I have found all consultants to be courteous, knowledgeable & efficient and know the product which gives me confidence knowing that my investment is in safe capable hands

Negative $1000 interest for 2019-2020 taken out of my account – This was predicted as the trust level in this organisation to manage my funds resulted in money being taken out of my super fund This super fund is a scam

Great super fund – I have been with MTAA for over 20 years . Every time I call I have been met with friendly and helpful staff . The performance of my funds I am happy with and it’s never a problem to ask questions and check how your funds are doing .

Best super company in Australia – Been with MTAA since 1996 and they are always great. Had a Covid payment in 48 hours. I have been with other super companies and none come close to the service these guys give.

Overall satisfaction – I have been with them for 12 years. I have always found MTAA to be very helpful, efficient and good value. They seem to be able to outdistance the market.

Great Service! – Have been a MTAA client for some years and all requests have been promptly attended to. MTAA staff always came across as professional and with a great service attitude. Highly recommend!