MTC Blinds

Horrible products horrible service – Provide faulty product, process your credit card without authorization and cannot get any service other than horrible representative [name removed] use profound language and hang up on you. Stay away if you don't want to go through hell! Blinds and Shades, MTC Blinds October 10th 2016 Update: Blinds & shades (formerly MTC Blinds) & Brilliant… Read more

Blinds

Horrible experience process credit card without authorization and product is cheap & faulty blinds with holes installed. Had to go to VCAT to get resolution and still struggled to get rectification.

Liar Liar Liar – They are total liars and impersonators trying to cheat every cent from you! MTC Blinds or Blinds and Shades, which ever it is, AVOID THEM if you don't want heartache. I am so tired of them ripping me off not providing anything the promised. Felt the pain that everyone else did. Just don't bother, there is no hope if your blinds are not here yet. Advise is get your refund before it is too late!!

Blind and Shade Or MTC Blinds Scammers – We bought from them back in 2013 and they never supplied the blinds, I called Joe Live the sales person and asked why did he sold us when he knew they under administration, he just lied to us, we just built new house and trying to save every cent, they gave us invoice on the same name but different ABN. We called them time after time... they… Read more

always have a reason why they need to delay...

DON'T BUY FROM THEM Blinds and Shades or MTC BLINDS.

they ripped us for 4000$.....

Shutters installed – I think they had significant supply problems and/or simply took on too many customers. Ordered shutters mid April 2014. Installed last week. Yes took much longer than promised but very happy with end result.

Perfection. They know their blinds – Got a full house of curtains off these guys a few years ago. I was very pleased with the consultation, quote, discount, quality of the blinds and the prompt delivery of the service. There were no hiccups. I've recommended this company to few professionals I interact with, who have been pleased with what has been installed in their offices. Warm friendly professional staff. Thank you for making my house look a little more awesome!

Best and inexpensive – Best Company. I put my order on 5th November 2013 for Blinds and Plantation shutters. Blinds were flitted on correct time, but shutters became late. But I was told that it was due to some delay of products from overseas . But I felt the cheapest and No 1quality products. Reliable, Inexpensive

totally obnoxious behaviour - Blinds & shades (previously MTC blinds) – We were lucky enough not to order anything from them. However, we live in a new estate and although we have binds installed and a mailbox at the front of the property, someone from Blinds & shades decided to stick their leaflet to our front door glass. It happened before by another blinds company but when I called and complained they apologised… Read more

and took my address, so their walker doesn't do it again. But not Blinds & shades. I called up and got told, sorry won't happen again...OK would you like my address, so you know where not to stick your leaflets again? No. So how will you know for future? The response - "I said I'm sorry what do you want me to do, come worship you?!" Then I asked for the manager, got told he was the manager. So I asked who the owner of the business was, answer - "it's none of your business!". After going back and forth I just hang up, as clearly they don't care at all what they do and how they talk to people. It was such a simple thing, could have been sorted in 2 mins and me being satisfied. He chose to go the other way and be totally obnoxious. I can only assume after reading some of the reviews here, that the quality of their product is directly proportional to their customer service.

MTC Blinds now trading as blindsandshades.com.au – I can't believe i am reading all comments about MTC blinds. I got scammed as well but this time they are trading as blindsandshades.com.au. i ordered shutters and roller blinds in oct 2014 and still haven't heard from them. They keep telling me they will call me back but nothing. DO NOT BUY FROM Blindsandshades.com.au. They are from same dodgy people.

Bad quality Romans – our Romans started to come apart a few months after they were installed. The technician came round with duct tape to tape the ends together!!! Finally got them fixed but almost straight away they broke again. Very unhappy as I will have to go through the process of ordering and fitting blinds again (from another company of course) when this item should have ticked off my to do list.

Never again! – I too was promised outdoor blinds, paid 50% deposit and they did not deliver. Did not return calls and very rude. Mr Moorthy should be in gaol. Consumer affair did not assist me much. The bank did not assist at all. Yes, I would support a class action.

Another Unhappy Customer – I also dealt with MTC Blinds Factory Direct and spent over 10K with this company, to say the customer service is/was bad is an understatement and I have never in my life dealt with such a poor and underhanded company. My wife and I originally ordered plantation shutters with a delivery time of 6 weeks, this turned out to be 6 months and I should… Read more

have walked away and never did any more business with them. Unfortunately they had a blind “twin shade” that no one else appeared to have so I gave them another chance, the time frame in delivery was not too bad but the follow-up on warranty/quality issues has been non-existent, I have rung them so many times and taken days off work in waiting for them to come and to be told excuse after excuse why they couldn’t come.

I am now seeking legal action on what I can do next as I believe MTC Blinds Factory Direct was trading whilst insolvent and when they took my money the credit card statement indicated another company called “Lo Margin Groceries” I assume this was done to hide the transaction from the ATO. I will seek a full refund of my money as the guarantee and reputation that I believed I was dealing with is nothing short of a lie and now I’m left with blinds that look terrible and embarrassed to use them.

I regret not dealing with reputable company and hope that Joe gets everything he deserves from whatever legal action/s he has coming his way. Maybe the expensive Mercedes might be a thing of the past if he isn’t locked up in gaol for what he has done.

good interest made on our deposit money – I ordered Plantation Shutters that were measured up by Joe who had bought a woman he was training along. This Woman was to interested in asking personal questions than working . I do admit Joe's measuring up was spot on . However I was told my order would be ready in 8-10 weeks I rang MTC numerous times and was told the container had not arrived… Read more

Each time .After 5 months my Plantation Shutters were installed and on the invoice I noticed written in bold writing Trouble Maker ha ha what a joke

Not happy customer – Had blinds fitted one blind is fraying after a couple of months also never fitted a dual connecter paid for have made several calls to have MTC they promise to call me back they never do. finally made appoint for installer to come never turned up made a second appoint & did not turn up again. Bad service don't recommend MTC

Ripped Off Beware – Another ripped of frustrated customer. Ordered shutters 8 months ago and was told they would have them installed in 8-10 weeks. Still have not received the shutters!! Rang several times and got told they were coming next month. No Refund given!! Since found out they have gone into receivership and trading under new name. Glad I found this site and that A Current Affair has done a story on MTC Blinds.

Poor quality<do not comply to australian standards – * poor quaity,do not fit windows properly. * adjustment cords for blinds uneven *no attachment to place the loose cords * installer had limited skills in attaching to window frame * would not recommend * no care in installation porcess, "near enough is good enough motto"

Ripped off over $5,000- Don't deal with this businessman- A con – Ordered blinds more than a year ago, never delivered product. lie after lies , everyone at MTC BLINDS liars, all trained to be liars and conned. Glad A Current Affair has got up with this Conman. Supporting National Breast Cancer Foundation, HAHA, don't be surprised another lie , skill of a con artist.

Shutters – Well I am another ripped of client, they came to measure and quoted for shutters he told me he has been with MTC for 15yrs he was the best in the industry and MTC supplied the best bass wood for shutters and ask me to organise my deposit and then the shutters will be ordered then i heard he left the company when i tried to contact him for help shame on you knowing what you where up to..by the way the rating is terrible....

Have not delivered plantation shutters – The salesman joe light measured up and assured me he was the best in the industry he said he has been with mtc blinds for 15 years,. He quoted and told me the shutters will be ordered when i pay my deposit, whiich i did early june like everyone else its been lie after lie.

Don't get caught – We bought the blinds from this company owner became very friendly and helpful, Conned me for $35,000 and never returned the money back. This is his art, real con artist live on other people money him and his wife both are are real scum bags please stay away.Company keep changing the name because of the bad reputation. Very good con artist Never deliver the promise

Deposit taken - no shutters delivered - Refund promised but still havent received it – I purchased shutters on March 13 of this year. Still havent received my shutters. Lies after lies have been told. Our receipt says MTC Blinds Factory Direct but it was actually supposed to be with MTC Blinds and Shades. These people were using old receipts of a company that had gone into liquidation. They use old receipts to get away with stealing… Read more

our money and not providing us with the product. Last week i received a letter saying that we would receive a refund on our deposit of $1,700 paid in cash. But as expected, they still havent refunded us our money. We went there on Saturday to 1/42 Green Street Doveton, but the gates were shut. I am assuming MTC Blinds and shades is also going down too. I have heard that they are opening up in Carrum Downs.... Keep your eye out everyone. Dont let them rip anymore people off.

Update:

I have just found out that MTC Blinds also known as Blinds and Shades have moved to Address: FACTORY 1/83 BOUNDARY ROAD CARRUM DOWNS VIC - 3201. They still have not provided us a refund for shutters ordered in March. They sent us a formal letter 4 weeks ago advising that they will provide refund. But this still hasn't happened. I will now be going to the new office to ask for a refund. Nava Moorthy (the director) featured on A Current Affairs last Friday night in relation to the failed orders. He gave refunds to the 6 people who went with the TV crew but we are all still yet to receive a refund. Please do not let him get away with this. I am owed $1,700 for shutters that never came.

Money Taken - No Goods delivered - no point of contact - ignores all calls

Another victim of MTC Blinds – My wife ordered plantation shutters from this crowd in january 2014 , and like the rest of you we are waiting for our shutters . We have been to the factory. We were told two weeks ago our money would be refunded in ten days times up and we are still waiting . Got a phone call this evening from a person who seemed to be acting for a receiver ,… Read more

and we have been told to expect a letter next week in regard to our money , has any one else had a similar call .

Not expecting to get our money back , but happy to join a class action against them .

Not happy

BEWARE of this company – We placed our order in February this year and are still very patiently waiting for them to arrive. Evidently they are stuck in container 81 and, after speaking to other unsatisfied customers whose products are also in container 81, it must have sunk like the titanic or our other theory is it has not yet left China. What do you think of our chances?

Awful service – This company has changed ownership and the quality of the product is terrible. Blinds were installed badly and were damaged and of poor quality even after they were replaced for the second time. Installer never turned up to appointment and when they did the second time they didn't seem to know what they were doing Nothing Poor quality

Don't be conned – I ordered plantation shutters November last year through Joe. Nine months after, my windows are still bare. They quoted the cheapest, asked for 50% deposit and promised to install in Feb this year. Every time you call them, they say it is coming in 4 weeks time. All staff are well trained to tell lies to customers. There was one female who… Read more

answered my call a fortnight ago and said "go to your bank and ask them to chase up the deposit you paid. A lot of customers got their deposit back." I did not know what she meant by going to the bank - I made my payment using my visa. Did anyone got their deposit back through their bank/s?

DO NOT GO WITH THIS COMPANY – This company will rip you off. Do not go with them. They have taken our deposit, never return our calls and we've been waiting since January for our blinds. Looking into legal action against them now. Going to VCAT and sending a sheriff there seems like a waste of time and money. Very angry and frustrated. NOTHING They have taken our money and given us no blinds.

rubbish company stay away – shutters ordered in early feb14, it is now mid august and after many frustrating phone calls and visits to premises, many many blatant lies we have nothing. only lies lies and lies. how can this be allowed? dont order a thing they with rip you off. every excuse under the sun and all lies. liars liars

Very unreliable – They have cancelled an installation booking 3 times at very short notice. I have been on the phone and get cut off and will need to ring them back. They say they will ring back and don't. They finally installed my blinds, but 2 of them were faulty and 4 months later they still haven't come back, in spite of my calls. The salesperson is customer… Read more

focussed until he gets his 50% and then you're on your own if you have any problems. The people from MTC blinds are unreliable and unhelpful. They will never apologise if they are at fault. The only nice, helpful person was the fitter who was probably a contract worker. There is no follow up from the company or from the salesperson to see if you are happy with the service.

Broken promise – We ordered roman blinds, sheer blockout blinds and shutters for total of nearly $12,000. Blinds were installed but shutters are still still in containers apparently. We've paid most of it and left with $3,000 outstanding. Orders were placed in March 2014 and have had several phone calls to say it's coming but nothing has happened to date. Jo… Read more

Light have not wanting to get involved. Like everyone else, we've been promised 8 to 10 weeks delivery.

Do we keep waiting or try get our money refunded from credit card?. Could anyone please advise from experience?.

MTC blinds – These people are the greatest bunch of liars i have ever come across.They take your money 50% and never deliver the goods Joe the salesman is still selling ,someone should go to gaol for fraud.They never return calls.I have been waiting since Feb. I thought it was illegal to trade when insolvent. Disgusting ,disgraceful and that is being polite. none can't tell never got a thing

I have a VCAT order and still havent got my money back yet – I ordered plantation shutters from them and paid 50% deposit ($4,100.00) on 12/06/13. When the sales person Joseph Light doing the quote, he promised the shutters will be installed in 8-10 weeks. He also wrote “8-10 weeks” on the quote. I accepted the quote based on the information Joseph Light provided to me and believed that shutters will be… Read more

installed in 8-10 weeks.

Following are contact log regarding the installation of shutters:

- 07/08/13 (the date of 8 weeks due) I called MTC Blinds (spoke to Marina) and have been told my order has already been shipped from China and will confirm the arrival date later.

- 21/08/13 (the date of 10 weeks due) I called their office again (spoke to Marina) and was been told the shutters are still on the sea and might arrive by the end of Sep.

- 09/09/13 I called their office the third time (spoke to Marina) and they still cannot give me the exact arrival date of my order. Marina told me the reason of delay is the previous ship was delayed so that the ship for my order was delayed as well.

- 10/09/13 (13 weeks since I placed order) I wrote a formal complaint email to MTC Blinds to let them know that I want 15% discount on my order and if no agreement is reached by the end of the week I will cancel my order. Joseph replied offering me $150 discount and told me my order cannot be cancelled because of the terms on the quote. In his email he also said my order will be in Melbourne 3rd week of September 2013.

- 17/09/13 I lodged complaint to Consumer Affairs Victoria. I request MTC Blinds to refund my deposit ($4,100.00) plus interests attracted.

- 20/09/13 Consumer Affairs Victoria confirmed MTC Blinds agreed to refund and MTC Blinds will contact me on next Monday 23rd Sep.

- 23/09/13 Dashanti from MTC Blinds contacted me and said they will refund my deposit 10 days later and no interest will be paid. I requested the refund to be processed within 2 days and also the interest need to be paid. Dashanti said the business owner will contact me to discuss this. No one contacted me after that.

- 26/09/13 I called MTC Blinds requesting the refund to be made by the end of the business day.

- 09/10/13 I called MTC Blinds to request the refund but Dashanti said they are not able to refund me.

- 10/10/13 I called MTC Blinds to request the refund but Dashanti said they are not able to refund me, and she promised the business owner Moorthy will contact me. No on contacted me after that.

- 15/10/13 My friend Jacqueline called MTC on behalf of me to request the refund. She requested the business owner to contact me within 2 days and otherwise we will contact ASIC to advice the situation.

Then I lodged VCAT application and went to hearing on 16/01/14 at Ringwood Magistrates' Court. No one from MTC Blinds appeared. After two weeks I received VCAT order shows "The Tribunal orders that the respondant Nadaraja Moorthy Navaratham must pay the applicant the sum of $4100.00".

But up til now (05/08/14) I still haven't received payment. VCAT said I might need to send sheriff to MTC Blinds and take their properties but it will cost around $400 each time I send the sheriff there.

This is my terrible story with this terrible business. nothing

Another sucker Ripped off – [name removed] measured up for $4300 worth of plantation shutters and paid half on my credit card in Nov 2013, same old story they are on the water in container 79, went to factory in Dandenong and have moved to Doveton and not trading as MTC blinds. A lady called [name removed] told me I would get my money back from the bank 100%. Looks like I… Read more

am on a long list of other suckers,and would appreciate any advice on how others have faired with consumer organisations in retrieving their deposit.

Now its called blinds and sheets - still the same rubbish Everything – The worst company anyone can deal with, from the owner to all the office staff lies every step of the way. Waited over 16 weeks to get my shutters installed when promised 9, been waiting another 12 weeks for a repaire. Most of installing staff leave the company in 8 to 10 weeks and we have to start the process as they seems to loose documents frequently. Im so fed up and frustrated nothung seems to surprise me with this company.

The worst company ever to deal with – I ordered twin shades back on the 4th of April , and still waiting , when on their contract they state a 4- 5 week delivery, and the worse thing about , they never contact you , you have to keep chasing them up. The guy who sold me the blinds Joe is he a lovely guy , Do as I have done contact the ombudsman about this company , and if paid the deposit with your credit card , ring your bank

Completely Ripped Off – I feel like an absolutely fool. This company are fraudsters! They should be shut down. I handed over $2,500 to them back in february 2014, hoping to get my window shutters delivered in 10-12 weeks. Like the other reviewers nothing has arrived. I believe i have lost my deposit. They told me in order to get my blinds delivered i would have to… Read more

pay this dodgy manufacturer in china to get them on the shipping container and then they are going to charge me another $300-400 to have them installed. They have just lied, lied, lied. I spoke to the sales rep, joe who told me he was qutting at the end of this week as he hasn't had his commission paid for months. I have rung the ato and filed a complaint, now i need to ring consumer affairs. Stay away from this business, don't become a victim like the rest of us!!

Rip Off, Robbers, Fraudsters, Liers

Appaling service and lost money – Unfortunately I looked at purchasing blinds from Mr Moorthy who insisted on a $400 deposit prior to getting his salesperson in to measure up my house for blinds. I then did some research and found an overwhelming number of bad reviews and warnings about using MTC Blinds so I contacted them to advise this and cancel the review. I was told by their… Read more

salesman that he would chase up and refund my deposit. I myself contacted Mr Moorthy 6 times asking for my refund and he actually replied and promised he would refund. 5 weeks later and still no money. Beware of this company as they have shut one bankrupt organisation and opened another!

Bad customer service and dishonesty in not refunding deposit