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MFP Easy were very professional from start to finish.
Our experience with MFP Easy was very smooth. From the beginning the admin team were very helpful and knowledgeable. Installation was done on time and the standard was very high. Thanks for accommodating us during a very busy time of the year. We love our pool, paving and fencing. You guys have a great team!!
So happy !!
Absolutely love the pool and the surroundings MFPEasy built for us. Great work throughout. We got expert help from Warren on the initial consultation about where to place the pool and paving and pool fence to maximise the outdoor area. The guys on site were professional, clean, efficient and the project was handled perfectly start to finish. The after sales service has been great too. Couldn’t be Happier with the whole experience and the amount of time we get to use the Pool area Throughout the year. I also recommend the UV filter which greatly reduces the amount of Chlorine required in the pool.
We highly recommend MFPeasy to everyone. They are a professional, skillful and a friendly company to deal with. Their teamwork is awesome with a great team working together through the whole process. We chose to have a Turn-Key Pool and it looks amazing. Communication through the whole process was excellent and no query was left unanswered. Great work team, thank you Eric and Athlene Wooster.
The reviewer stated that an incentive was offered for this review
Love My Pool
“We decided to go with MFPeasy as the initial conversations were so professional. The staff were so easy to communicate with and were very approachable with any questions that we had. MFPeasy recommended great trades (tilers, fencers, concreters) that were also very approachable so that we could finish our pool to be the finished product that desired. Everything was seamless and the installation went perfectly! We have recommended MFPeasy to our friends and we hope that MFPeasy keep doing what they are doing!”
Perfect from start to fdinish
MFPeasy should just keep doing what they are doing! Everything was awesome and worked like clockwork. They were the only company that could do everything I wanted and the installation team really knew their stuff. I could 100% trust their judgment on everything. The finished pool is brilliant and if I had to build a pool again I would definitely use MFPeasy again without a doubt!
First time pool owners
So friendly and professional, made what could have been a very stressful and exhausting time easy and hassle free! The quality and colour of the pool are a standout, we get comments it looks like a villa's private pool at a resort. Would definitely recommend
First time pool owners, love our pool, exactly what we wanted
As this was our first time having a pool installed, we had a lot of questions, however the sales team were so patient and happily took the time to answer any questions we had because of this we felt that we knew what to expect when it came to the installation process. There was some small hiccups along the way with the installation but the install team were able to resolve the issues in a fairly quick time frame. We would recommend MFPeasy to anyone wanting a fibreglass pool
Very easy to maintain, we test the water fortnightly and clean filter fortnightly in summer (approx 15mins for vacuum&filter clean) used multiple times each day by all family members throughout summer
Excellent communication and service
MFP Easy have been fantastic to deal with. Even the service being provided after the fact has been incredible. Our pool has been a welcome addition to our home and we thank MFP Easy for making it possible.
“We chose MFPeasy as they had Minerals pools and they could install it for us so we could use it before summer ended. The team at MFPeasy were great from the start to the end. Every question that we had was answered straight away and the installation guys were really friendly and onto it and they provided great communication. We are very happy with our pool and would not hesitate in recommending the MFPeasy team.”
Wonderful Customer Service And High Quality Product - Highly Recommend
Excellent customer care and dedication. We started the pool project 2 years ago. Warren, Jacqueline, and the team spent hours of their time in placing the plan for us. Warren came to our house couple of times and provided expert advice. Our house site had some issues. Warren with his high experience provided the plan with how to overcome those issues. Everything went ok, but due to our personal situations, we couldn't proceed any further on the placing the pool. But I actually got a very good team for placing the fiberglass pools. If our situations change again and if we are ready to put the fiberglass pool, we will come to MFP Easy for that. I would highly recommend anyone to go for Fiberglass pool and go to MFP Easy for that matter.
First class and professional service
We could not be happier with the first class and professional service we received from MFP Easy. From start to finish the process ran like clockwork and we were kept fully informed at all times. Our questions were answered promptly and decision changes managed efficiently. We also appreciated the respect that was shown to ourselves and our property by all tradesmen during the installation of our pool. Highly recommend MFP Easy.
We are enjoying our amazing pool
“Initially, we were considering concrete pools, however, I had been in a concrete pool and noticed that it had cracks which concerned me, so we decided to go with a fibreglass pool, instead. We were drawn to MFPEasy because they were local. We looked at their reviews and had a chat with them and were very pleased. Regarding the pool colours they offer, they are just beautiful. It’s been the best thing we’ve ever done! The fact that they kept us up to date all the time especially stood out for us. We watched them being exact, they measured every...thing. They have been absolutely wonderful. We could not fault their pools. Overall, the experience from the first day to the last day was fantastic and would highly recommend them to anyone.” The pool is so easy to look after and swimming in the magna pool leaves you feeling so refreshed. Thankyou MFPEasy.
So happy we have it !
"So happy we chose my fibreglass pool easy! First time building a pool for us and they were very supportive through the whole process. I will happily recommend them to anyone wanting to build a pool"
My beautiful Fibreglass Pool
: “I am Sole Trader and take pride in my business. The professionalism and the workmanship we saw from the day that the hole was dug by the 2 Machine operators, the pool installers, the Crane operator, the Concreters, the paver guys, the pool fencing the pool cleaner and the hand over I would have any one of these people work for me any day. They left our yard clean and tidy every day and turned up on time for every part of the process. I cannot speak too highly of the whole experience, from the initial meeting on site, communication with the girls in the office, nothing was a problem. Exceeded our expectations. We just love our pool.”
Shocking company / Would NOT recommend!
If you are about to drop $37k+ on a pool I would strongly recommend taking your business elsewhere. The entire process has been horrific and I regret building with MFP. I had withheld the final invoice of $300 which I was told to pay only once they came and fixed the multiples holes in the grout and fixed the pool filter which was built backwards, only 9 months after handover have they come and fixed one of the last issues I told them about just after handover. Now my pool lights are full of water and which says it is a safety issue on the web...sites I have searched although MFP are refusing to even have a conversation about it, I got a rude email saying "thats your prerogative" I have paid the invoice and feel I need to let others know how bad my experience was. This is on top of the unnecessary damages to my property which I am hundreds of dollars out of pockets to fix, credit to them they did give me $150 credit as they smashed my large pots under the patio although they badly damaged all my front garden bordering which is expensive to replace and considering there was such a large front clearance for machinery the lack of care was upsetting. There were cigarettes left everywhere (I lost count of how many I picked up after handover along with bits of plastic) even though they knew I had a puppy in the yard and put a bin out back. A botch fence job (once again out of pocket to pay a different company money to fix it), I had a glass panel fence put in but he hadn't measured it properly so at the end he used normal timber slats, I was mortified when I saw the finished product. As the filtration system was put together backwards (pictures attached) the pool couldn't be cleaned properly for months as it was impossible to remove the box (I had to contact them on multiple occasions to argue with them and sent multiple videos until they finally sent someone) and then multiple holes in the grout between the tiles, getting quoted for things then charged more, the list goes on. The owner of MFP then sent me a rude email saying it was my fault for not been there at the house to give access to the grout fixer, completely unfair considering he called me five minutes before with no prior notice and I work over an hour away. Not to mention the lack of communication at every step of the process, the supervisor was incredibly rude on multiple occasions. I raised my concerns multiple times although staff were not communicating with one another and I had to go around in circles. There were delays amongst contractors, I have an email from the GM saying the fencer "would lie to paint himself in a better light". I have never dealt with such an unprofessional company. The whole experience was distasteful and stressful with a lack of customer care. I strongly advise finding a different pool company to use.
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