Madimack Pool Heat Pumps
- madimack.com
- ✓ Verified company
- Award Winner 2023
210 reviews · Statistics
- See all reviewer photos
Madimack Pool Heat Pumps is a ProductReview.com.au Awards Winner for 2023. Learn more
Efficient and quiet heat pump
Very happy with our Madimack heat pump. It is very efficient and warms up our 50,000L pool quickly and quietly. I highly recommend this heat pump for those that want to get the most usage out of their pool.
Author stated being incentivised for this review
Great Aussie Quality Product
We replaced a 5-year-old Austral 9kw pool heat pump which just died with no explanation / no fault codes, it is very hard to find a tech who will look at any Austral unit. The advice and quote for a new heating unit from Pool Heating Solutions WA provided was extremely reasonable, James even communicated with me on a Sunday! By Tuesday of that week, our new unit was delivered and on Wednesday it was installed. The service and communication provided from start to finish was exceptional, our Madimack 9kw Eco Inverter heat pump unit quickly heated
... Read more our pool - also loving the Wi-Fi App! We have been extremely well looked after by James and his team with pool heating knowledge, a great product, and product support. We would recommend James, his team, and Madimack pool heating units to anyone.- Return Claim Made: No
- Store Location: Pool Heating Solutions WA
Great , longer swim season
Purchase and installation were very good and quick .
Having only used it a few times , it’s great heating the pool to the required setting,
Simple to understand the setup and running s
We are supplementing our roof solar .
- Return Claim Made: No
- Store Location: Paladin Services Nth Sydney
Awesome customer service - no fuss and quick.
Great proactive service. And also excellent explanation about the product and what it is needed.
- Return Claim Made: No
Find out how Madimack Pool Heat Pumps compares to other Appliance Brands
Know better, choose better.
Perfect Install & Great Service
We engaged Dean and the Paladin team to install a 17kw Madimack Elite V3 and the Madimack Inverter.
From the outset Dean was communicative and quick to respond. The install was done smoothly and left the site clean.
The pool heated overnight and we have been swimming ever since.
Thank you Dean and the team. Highly recommended.
- Return Claim Made: No
Great Heatpump - does the job and is quiet
Went with the 32Kw model and really happy with its efficiency and how quiet it is. I used Paladin services to install it and Dean from Paladin was great - very professional and happy to answer all my questions.
- Return Claim Made: No
Paladin install
Initial quote and install was done exactly on time
Very happy with quality of install
Whole process was easy and would recommend
- Return Claim Made: No
- Store Location: NSW
Very Happy
Great quality heater and easy installation process with Dean from Paladin
- Return Claim Made: No
Madimack is a great and solid product and it is even better when supported by Dean and his team at Paladin
On the anniversary of having had Madimack Elite V3 installed, I am exceedingly satisfied with this great product and more so with the services of Dean and his team at Paladin who supplied and installed it last year.
The installation process went very smoothly; Dean and team clearly explain what they do and do what they say. No sales pitch but successful outcomes. We had 7 months of flawless operation from the heat pump with the pool sitting at 28 degrees or more. Compare that with barely 3 months of swimming with our previous solar PVC rubber.
- Return Claim Made: No
- Store Location: Paladin Services NSW
Find out how Madimack Pool Heat Pumps compares to other Appliance Brands
Know better, choose better.
Excellent service!
Great service, product knowledge and advice from Paladin. Dean and his team are incredibly professional in their approach and they take pride in their work. I highly recommend them.
- Return Claim Made: No
Great product, very professional installation
We purchased a Madimack 27KW Elite V3 from Paladin. The sales and installation by Dean and staff were highly professional and they were extremely polite from a customer service perspective. Overall, we were happy with the product and installation, it all works to deliver the outcome (a comfortable pool) as you would expect.
Quick & Easy
The guys from Paladin kept me informed, arrived on time, did a great job and even saved me a few dollars in the install.
Would highly recommend.
Find out how Madimack Pool Heat Pumps compares to other Appliance Brands
Know better, choose better.
Great service, advice and timely installation
Professional team, on time and great installation. Would recommend to other/ 100%
- Return Claim Made: No
Paladin & Madimack: the best combination
I recently had a Madimack 32 kW heat pump with pool cover installed by Paladin. Dean and Jamie were consummate professionals and excellent to deal with from start to finish. From my initial inquiry to the first on-site inspection, to the discussions around the best choice of pool heater and cover for my pool through to the final installation the customer experience was excellent. These guys are platinum preferred partners of Madimack for a reason. I did a lot of research on both the pool heater and installers and I’m convinced I made the best c
... Read morehoice. It’s only been a a few days since the pool heater was installed; it only took 3 1/2 days to get to the desired temperature and we had our first winter swim today! The pool heater itself is a beautiful looking unit, is very quiet when it’s running and is very efficient in getting the pool heated and keeping it at the right temperature. I would thoroughly recommend Dean and Jamie and Madimack to anyone considering getting their pool heated.- Return Claim Made: No
Now 12 months old and going fine.
It was a DIY except for the electrics. Only problems have been with the wifi going offline every month or so.
Then trying to get it back on line. Which is imposable if you don't happen to be home and even then is a pain. that's why it got a 3 out of 5 stars.
- Return Claim Made: No
- Store Location: Sunpack hot water
Questions & Answers
Hi all, I have just purchased the Elite V3 40KW Pool Heat Pump and keep getting the E4 error message - this is the first time I have used it. The pump actually boots up and powers to 30% before cutting out. My electrician has checked that he wired it correctly, and there is nothing wrong with the isolator or the power it is drawing. Has anyone else had this issue? If so, was there an easy fix?
Hi Jamil, You have an Elite VS3 40Kw which is a 3 phase heat pump. The warning code E4 Indicates that the unit is protecting itself and a phase rotation issue exists, We would recommend a suitably experienced technician review the phase rotation. Should the issue persist please contact our customer support team.
Thank you very much for the reply. What is a ‘phase rotation issue’? And when you say ‘protecting itself’, does that relate to it cutting out before it shorts?
The incoming 3 phase electrical supply needs to be a specific sequence for Heat pumps to operate, Your licence electrician will understand this & be able to determine correct phase rotation.
What colour is the “ nuetral “ on the heat pump wire that was supplied for our electrician to connect onto
I have the Madimack eco 13kw. Is there a way to turn off the LCD Display in the machine when the machine is turned off? At the moment, even when the machine is turned off, the termperature is displayed.
Hi Benson,
I have checked the manual for my Madimack 17kW Elite V3 which says that when the unit is plugged in but not turned ON, the display is basically blacked out except for a dimmed small icon at the bottom (a padlock /the letter M). If you have it connected to WiFi, it will also show the familiar wifi icon on top. This is precisely what I have and definitely there is no temperature showing. For my model, the LCD does not have a complete blackout option.
Unfortunately, I do not have access to an Eco13Kw manual, but I am assuming that Madimack would have kept a similar design feature across its range. I am happy to follow it up for you with the engineers at Madimack, they have great support. Please let me know.
Thanks Victor. The ECO 13kw is a little different. It just shows in red the temperature when it is turned off but connected to power. Not a big deal, but it would be nice to turn this display off when the machine is turned off.
Hi,
I have an Eco160 heat pump and I am not getting any voltage on the P2 output terminal when the heat pump is switched on. I have a bridge between A and P1 and also have parameter 6 set to 100 as per the manual however when the pump is switched on there is still no voltage at the output terminal.
Is there another setting that needs adjusting for this to work?
Noting that I have unplugged the cables at the top of the terminal that I was advised go directly to the output plug as I have the switched outlet for the circulation pump hard wired.
Cheers
Hi Barry, Thanks for your enquiry. I would recommend submitting a query online https://madimack.com/au/support/service/request or via email at support@madimack.com.au they will most likely request photos so they can support and provide a solution for your application. I hope this helps.
contact madimack heaters
Get an answer from our members and Madimack representatives
Details
Contact info for Madimack Pool Heat Pumps
| Mon | 9:00 am - 6:00 pm |
|---|---|
| Tue | 9:00 am - 6:00 pm |
| Wed | 9:00 am - 6:00 pm |
| Thu | 9:00 am - 6:00 pm |
| Fri | 9:00 am - 6:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 20602694520
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.