MyGenie ZX1000
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Great cleaner and does the job for a basic robot vac – 4month update: Some smarts may have kicked in because after a couple of weeks it started to find 'Home'. Every now and then when it is too far from the charging dock it gets a bit lost and I need to physically move it to the room to dock. For the most part, it does the job really well. The back and forth cleaning pattern is effective and cleans up… Read more
evidence of a pet really well. The most annoying feature (which I haven't figured out how to turn off) is the consective beeps it does when it has fully charged. Not great if it's in the middle of the night or in a middle of a meeting.. Value for money has been realised. Cheap, cleans, no frills.I received MyGenie ZX1000 a few days ago.
+++++++ Put it all together (easily) and hit start. Off it went and did a wonderful job of cleaning. I selected HOME on the remote and it went to its charging dock in the other room. I ran it again for another clean and this time it struggled to get home. I put it in front of the docking station in the hope it would help, but it just couldn't dock properly. When I put it on the dock, it started beeping many times and showed the ER006 message (charging error). I tried to reposition it, but it didn't make a difference. I then reset it (power off everywhere), reconnected the battery and tried again. Still not happy. I moved the charging dock to another location thinking that may help, no luck. This time when selecting HOME, it tried multiple times to dock, unsuccessfully. It then just hummed quietly in its spot and wouldn't move. I popped it on the dock. It showed 3 III and the 4th I flashed. It now shows the ER006 message whilst docked. Every now then it beeps. Woke me up in the middle of the night beeping... I'm stuck as to what to do next.
Purchased from MyDeal.
I purchased the MyGenie two years ago from Harris Scarfe. While it was still under warranty, they redirected me to the manufacturer when, after roughly eight months, the vacuum started running in circles. After a lot of emails and fault-finding efforts, I eventually received a replacement unit at no cost, which I appreciated. Unfortunately, about… Read more
six months later, the same issue occurred. This time, I couldn't get a replacement since the warranty had expired. Additionally, the battery runtime is quite short, and it often gets stuck in areas where my other robot vacuum doesn't (yes, I have two—clean freak here!).
Let down by the Tuya software – Purchased from eBay and connected to wifi with difficulty. 4 months later the item stopped working so it was replaced but the new model just will not connect to wifi at all, I suspect because the Tuya software is holding info on the former model on the Cloud. I continued to use the original model, fixing the mechanical issue myself, but it… Read more
stopped working again this week with a wifi issue. I switched to the new model but it, too, won't connect to wifi. In manual mode it only does around the walls or spot cleaning so basically it's useless if it will not connect to wifi. I believe this is a fault largely with Tuya Smart (not so smart...) which is the app required to run this on wifi.
Reviews with attachments
- +5
Brought a vacuum cleaner that doesn’t clean carpet – Tried to pickup cat hair on carpet and a few pieces of dirt vacuum doesn’t work Contacted miller by email/ phone to be sent back they don’t refund clearance clothes ?????? Rang again was asked to send video and pictures which I did to be told I had very thick carpet ??? No it’s a short pile and to use it on another surface ie hardwood etc NO I… Read more
BROUGHT IT TO CLEAN CARPET Will be going to ombudsman on Monday the company just handball you when they know this product doesn’t work in over it What a cheap piece of crap
Not a bad product – Floating floor boards and carpet It's okay. Gets stuck a bit so I can't leave it on when I'm not home as it just gets stuck. I like the remote. But think a set up on an app would be better. I like the turbo and full go feature I use that all the time. Show details
Piece of garbage - don’t buy this vacuum – Got this vacuum Christmas Day 2022, it’s now 8th Jan, 23 and it’s no longer working. Isn’t turning on, nothing displays while charging. What the actual! I’ve only used it THREE TIMES. So annoyed! I want my money back Show details
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Positive reviews
Can’t live without it – Great reliable robotic vacuum, literally only regret is not purchasing this little helper so much sooner Works on tiles, hard floors amazingly Definitely worth purchasing you won’t regret buying this masterpiece! Show details
Best Mother’s Day Gift – Every few days I have to vacuum and mop 5 carpeted rooms, 2 bathrooms and tiled living area to clean up after our family and dog. After receiving this on Mothers Day I have been running the robot vacuum cleaner every few days with the results being as good as when I manually cleaned them myself. Very impressed as it frees up time to do other… Read more
chores. No error messages so far and is very good navigating around our whole house without supervision. Other family members use this make and model with positive results as well.
Fantastic until it goes wrong – These are fantastic vacs for the the money however I cannot find anyone in Qld that fixes the. I am getting the three beeps which means they have hair stuck in the wheels but I have cleaned out every bit i can find. It goes then gets stuck and stops. Show details
Negative reviews
Mopping challenges – Whilst I love the cleaner it’s a fairly basic one. It works for me but the mopping function appears to be faulty It doesn’t recognise a carpet and went right over mine wetting it all Also then damaged the mopping plate attachment Show details
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The support for the product is severely lacking – The cleaner worked for 7 months but when it stopped working I had a run around for over 3 months before I was finally given a refund. Show details
Will not work as advertised for long – I bought this product through Millers a third party. Worked well for the first 10 months then the mop system would not work and then would not work on my wooden or vinyl floors. Tried to phone the number on manual, no answer. Finally rang Millers a day before the product warranty ran out. Followed up with emails and phone calls for next few… Read more
weeks over Christmas and told they was contacting the company. Told in January a manager would ring. I finally rang Millers before going to work insisting on speaking to the manger and was told to send all information again and that it was only a six month warranty even thought the box stated 12 months. I gave up. This product now works only on carpet. Cheap but don't expect it to work for long or deep clean
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Recent reviews
Service – Found machine to be good, but after sale service crap. They have no where for you to take to get fixed. You have to email them ‘ they explain how to fix it. If you can’t fix it via this method (I’m not an electrician or handy person) then too bad. The problem I had was a wheel not turning. Only advice given was to oil it which I did. Didn’t fix it. Problem is also, you can’t take the bottom off to look as to where the wheels are.
Not worth buying – Completely misses some rooms and does others over and over again. Suction is only average. I should have bought one that mapped the house first but this one did not. Contacted supplier to get money back but they wanted a video of what it was doing wrong!!! I didn’t want to follow the thing around for two hours so have given up. Show details
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The brand is the worse – I bought a myGenie vacuum cleaner. One month after purchase it stopped working. I have been running around for months and months trying to get this fixed and no one wants to help. DO NOT BUY THIS BRAND AT ALL. Show details
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Needs a Better Instruction Manual – We managed to get this item working despite the limited and non-intuitive instructions provided in the supplied manual. We've owned the unit for over a year and it works well using the remote to manually start the unit. The only downsides we've encountered are minor. When the battery runs down, the unit finds it difficult to return to the… Read more
charging station from further than about 4 metres. The unit sometimes will get stuck under furniture (beds, sofas, &etc) when the sensor lightly brushes the underside. The unit is rather noisy and best operated when you're out of the room. It's taken us a year (several re-reads of the manual and, finally, internet research) to get the clock timer right for scheduled cleaning. (Ironically, we've since worked out that it's better for us to manually start the unit when it suits us.)
Additionally, the poorly designed instruction manual seems to expect you to already know half of what it's trying to instruct. It is also written in such a small font that you (literally) need a magnifying glass to read some sections.
After a year though, for the price, we can't complain. The MyGenie ZX1000 does the job on our timber and tiled floors.
We just had to work out by ourselves how to get it to work.
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Wouldn't recommend – Stopped working 2 days after warranty run out. Contacted Company. Didn't want to know about it. I'll buy a cheaper model next time. They do the same job and last longer Show details
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Don’t waste your money – Returned under warranty because it wouldn’t mop had to wait forever for another one. Now this one does one room then dies I’m over Show details
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My Genie X5 Pro Stick Rubbish – Stopped working because of clogged head. This happens within a minute of use. Cannot be fixed. Product is useless and should not be sold. Was told my call could not be answered TODAY because of backlog. Returns cost you money. DO NOT TRUST NONI B OR ANY OF ITS ASSOCIATES. Show details
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Absolutely awful product - worked once and never again. Customer service super slow – Used this product once and then it just stopped working. Contacted the company who takes 2-3 weeks to reply each time and asks for the same information that you have already given them. Refuses to refund their faulty product (has offered to send a replacement battery - but battery is not the issue) Show details
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Waste of money – I had my Roomba for five years and it never missed a beat. I’ve had the MyGenie for two weeks and it will no longer charge. Also won’t connect to the App. I bought the product based on the (mostly) glowing reviews on this site. Maybe I’m just incredibly unlucky? Have emailed the company. Show details
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Terrible – Machine doesnt work, no warranty help do not recommend anyone purchase attempted many times to allow mygenie a chance but they did nothing do not recommend anyone to purchase this machine from anywhere been asked to review and adjust comment, yet still nothing is said or done about there producy RECEIVE PLENTY OF OPTIONS TOO CHANGE COMMENTS! Yet still nothing about there machine they supplied not working!! Show details
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This product is amazing as I have a small dog that constantly drops hair – This product is amazing as I have a small dog that constantly drops hair. I turn it on in the morning and leave it. ( but you must be aware that it will tangle in cords, clothing left on the floor or loose rugs.) I have floor boards with the odd rug. The cleaning is simple. I had trouble with the settings control as I didn't understand it. Show details
I was disappointed with this product – We have an open-living style home with tiles in most of it, and carpet in our formal lounge room. We have an 8-seater dining table in our main living room, and the Genie can't handle all the table and chair legs. We also have an Ikea chair, with wooden slats across the base, and the vacuum get's hung up on these and stops. When vacuuming in the… Read more
tiled areas, it works OK. It cleans beautifully under our low couch, where we would otherwise not be able to reach, however it seems to be very random, and misses areas. When on the carpeted area, it doesn't remove fluff and dust.
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Having problems with the charging dock and now the error 003. Tried to email to amy@bdirect.com.au but no one reply – Timber in living room and carpets in bedrooms. The vacuum performs well before it got problems with the charging dock and now is error 003 which caused the vacuum turning around few seconds before stop. Show details
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2 x faulty within 6-8 months – Have just had a second one after only 6 months stop working, the first one went for about 30 minutes, then never worked again, had so much trouble trying to get a replacement through the Rivers online where I got it from, even had to send them a video to prove that it wasn't working. Am going to go through the frustrating process of trying to get… Read more
this one replaced as well, if not a refund as this should not be happening with 2 over a course of 6-8 months!!!
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Great vacuum for 1 month – the vacuum worked great from late December 21 until mid January 22. Now it leaves its station and woks for 42 seconds, beeps and stops. I have had not luck contacting the manufacturer or the retailer Rockmans. Received an email every few days stating they are overwhelmed with enquires. Frustrating Show details
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Always has errors – Machine often stops working and won’t charge. Then it will start working randomly. Then it will come up with an error. Don’t waste your money. When working, it does a decent job. Show details
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Very good ubut some issues – Does what it is supposed to but we have stone floors not carpet. Had worked flawlessly for 8 months but gets stuck in reverse. Took a month of playing with it to find the sensors had some dust over them inside the unit. Had to use an air compressor and a screw driver to slightly lever access to the internals. Several emails with the manufacturer… Read more · 4
but they only asked for a video of the issue then stopped responding to my emails. I persisted until I found a fix.
The remote doesnt work either but I dont think I need it.
Poor product, don't waste your money – I've bought the xsonic wifi pro vaccum few days back and it fails to go back to charging station. It also don't store maps. Useless if you want automated cleaning. App support is Useless, no useful response. I'm stuck with this product, kindly avoid buying this if you can. Show details
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Don’t buy it – I have floorboards it worked 5 times and it just doesn’t want to work anymore:( It’s fully charged and clean. I have wasted my hard earn money on rubbish and no one cares, no refund,no replacement! Show details
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Unhappy customerj – Hi,I purchased this product online,a few months ago,due to difficult circumstances,have only just realised in did not reiceve the Power adapter! Have tried so many channels to talk to someone,know one will reply
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