Don’t do it!! Do your research!
My partner and I impulsively bought the my side mattress 2 years ago, and after a few weeks of adjusting, loved it.
For the last 6-8 months, we have been struggling with back pain and discomfort as both sides have dips. We’ve put up with it for so long because the mattress was still quite new and didn’t want be paying a fortune on another mattress.
We have finally caved in and have just bought a sleeping duck mattress. So far - it’s amazing.
Worst mattress ever! DO NOT BUY
We were measured up at Snooze and got it made to suite both of us, after 2 years it started to sag so we got it replaced after 4 years of owning it. They replaced the whole mattress and after a month or two it started to sag again. Now looking for a new mattress as both of us are suffering bad backs. This is the worst mattress ever. Do not buy. It was such a waste of money and wish we never bought it to begin with.
Purchased in June 2015.
Very distasteful company and mattress
So we had ours for 4 years more or less and I been struggling with hip and back pain due to this mattress due to sagging now they want me to professionally deep clean at my own cost to fix as it is also tearing on the top and it has 5 5cent holes where the seems came loose! No good at all!!!
Saggy pile of junk
We had one for 2 years it sagged to the point my partner has ongoing hip issues.
they was replaced under warranty.
Paid extra for an upgrade and now the same has happened again.
Good for the first two years
This was the most comfortable mattress I had ever slept on for the first two years and then it sagged where we sleep, now you feel like your in a very uncomfortable hammock! Paid and absolute fortune and am quite upset because I know that the warranty wont be honoured as there is a small stain which of course did not cause the sagging but will be a definite excuse not to replace or refund the mattress. I have bad hips which are made infinitely worse by the saggy sleeping area. DO NOT purchase this as it is ridiculously expensive for the quality of the product. The sooner they go out of business the better, wish Id done more research.
Purchased in January 2016 at Snooze.
THANK YOU all for your honesty, we will not purchase this mattress
Thank you , thank you and thank you all.
After reading all of these reviews we will not even consider this MY SIDE Series 6 mattress, (or any other series)
We went to Forty Winks today tried all of the beds and had the you bute technology done we were seriously thinking of ordering the bed but will no longer even think about it. The Forty Winks we went to had the Series 6 and a base on for $5,300, we asked what could be done about the price and they came back instantly will $4,000 this tells me they are struggling to sell these, clearly with good reason.
Purchased in August 2019.
I'm happy with my purchase
I have 2 mattresses from myside since 6 years. one is queen size series 4 which is excellent. Too comfy have no problems so far at all. 2nd is king size which has two different colour zones. It got indentations after 4 years usage. Unfortunately we were not able to find invoice to claim warranty. Recently we found that we followed the process to claim the warranty. We are glad Kingsdown is going to replace it. I'll update you guys how it goes after.
at first it seems great, but after few months it starts to sag
I am 110kg and my wife is 65kg so we decided to trust the sales persons at forty winks after lying on some machine to test our pressure applied to the mattress so a perfectly custom mattress could be fabricated for us. At first the mattress was great, but after only 4 months it started sagging on my side leaving me with a sore neck and tremendous back pain. Its gotten so bad that we had to switch our bed with the queen bed we use in the guest bedroom, which was about 10 times as cheap but gives us a lot more comfort, we slept 2 weeks in this be...d and my backpain is gone. We don't even have this mattress for a year now, its an absolute disgrace. It was very expensive too so this is totally unacceptable. I demand a full refund because I absolutely don't want this horrible mattress repaired or replaced with something from the same manufacturer. I just wish I read all the reviews here sooner, then I would NEVER have bought this mattress. If forty winks doesn't grant our wishes of refund than we are looking at legal options.
Wish we hadn't bought it.
We bought this mattress thinking the 2 different sides would be perfect. Turns out we were very wrong. We now have a hard lump right down the centre, and it sags on both sides. Definately not the most comfy mattress I've had, which is super disappointing considering the cost. I wouldn't recommend it.
Overall Dreadful mattress!!!
Within 1 year it had deteriorated substantially we had to send it back to manufacturer who replaced it then within 6 months it was back to it’s original state with no support , sagging,
and so uncomfortable. My back has been in pain and my sleep isn’t rested . We are getting replacing the mattress. It is a waste of money I strongly suggest you do not purchase this mattress from Snooze or Forty Winks.
Purchased in April 2017.
Sags and creates a dip where you sleep. Good for about a year or two.
The mattress warranty was for 10 years. We're 7 years in, and the mattress is pretty much useless. There are dips on both my wife's side, and mine. I know it would fail the 2 inch dip test. We purchased our My Side at Sleepy's, which is now Mattress Firm. This is not one of the manufacturer's on the Mattress Firm's website to make a claim. I can have someone come out for $79.99 to inspect it, and then they'll prorate it for years we've used it. Are there any mattresses that will actually honor their "guarantee"? My paperwork says it's a "manufacturer's warranty".
Purchased in December 2011 for A$2,590.00.
- Series 6
- Verified purchase
Mattress sags on both sides - unusable.
So reading the reviews here I’ve realised we are not alone and everyone is complaining about the same issue. Sagging. We have a series 6 that sags on each side. I weight about 90kg my wife about 70kg. We both have divets that we sleep in. Few years in and we are very disappointed. We paid top dollar for this mattress also.
my size matress
A HORRIBLE mattress between my husband and me it is like a mounted very uncomfortable it was misrepresent to us and on top we pay $5000
very very uncomfortable be very careful what you buying this product is NO GOOD
worst mattress ever!
It cost us a fortune and it is sagging both sides. it looks like there is a mountain between us. Horrible! we re on the process to exchange the mattress but we would like to have our money back to buy another mattress.
Feeling angry for being deceived by a false technology.
Complete waste of money
We purchased the my side series 6 mattress after stupidly believing the fancy technology they used in store to show us our perfectly matched mattress. You lie down on a mattress and this matching software” is supposed to magically determine the right mattress for you. I feel so stupid for actually believing this. The mattress ensemble was purchased in April 2017 and fast forward to today, a mere 18 months later and we both wake up with sore backs from a sagging mattress. Forget intimacy, I almost feel like there’s an invisible barrier between u...s when we lay side by side due to the sagging mattress. The worst part is, this is the second time I’ve purchased a mattress from snooze to have this happen! Never, ever, ever again will I purchase a mattress from snooze. The crap mattresses they sell are the worst products I have ever been sucked into buying.
Good for 1 year then sags terribly
As per so many other reviews, we loved this mattress for the first year or so, then it became like sleeping on individual trampolines with body divets either side of the centre. We joke that we are “on our way over for a visit” when we roll over to hug :p
Of course there isn’t a 5cm depression without weight applied to claim on warranty despite our complying with all other warranty conditions so after 4 years this mattress is on the nature strip.
Such a bad idea to purchase because my husbands side is firm and mine is soft and now that we have a baby I can’t plave him in the middle as the 2 sides are completely different. Also my side has dipped called up the store they said we would have to pay extra etc. thinking from all the complaints lodged it should be taken up with the ACCC considering we paid $2,500. Snooze should not be retailing this product.
Broke and sagged over time
At first it was comfortable no complaints but over time the bed started sagging really bad and felt like a hole was inside the bed. We only had the bed for 5 years that’s half of the 10 year warranty in addition we paid close to $3200 for it. Since it had some stains the warranty was voided so I tried to fix it myself. Opened the bed and saw a disaster. The material holding the springs together was ripped meaning it was cheap material and the cushions where just stacked haphazardly and some of the cushions was also ripped in half. The inside di...dn’t match the cost of the bed. I think the gimmick was a horrible idea but unfortunately my husband and I fell for it because if you think about it why would you want your mattress to be forever sagged in the shape of your body that just doesn’t sound comfortable to me.
Awesome best bed ever
Best mattress I ever owned so comfortable I’ve had the best sleeps. it tailors to your preferences
Everyone wants my mattress my opinion is very different to everyone else’s I guess if you have back problems unfortunately a bed won’t fix that.
We purchased the ensemble brand new from Snooze, after 3 years there was a my back pain was getting worse and my hip was painful too. After 5 years the hole on my side was getting worse. They say it comes with a 10 year warranty but beware if you haven't had a protector on it from day 1 they wont honour your warranty and repair! Big waste of a lot of $$$.
Questions & Answers
hello, who should I call for customer assistance? I cannot find an official My Side website
Kingsdown A.My Side
For assistance please contact our Customer Care team on 1300 110 249.
I bought this myside bed few years back
And it sags both side n nw having a terrible back pain. According to doctor its all bcoz of d bed.
Pls advice how to contact them coz all d numbers given isnt in service and i use it one for 4yrs
Pls let me know who to contact
i contacted Snooze Moorabin and they put them intouch with me. I agree my back is bad also, im sleeping in the spare room now, they sent me some crap brochure that said unless the divets are >35mm then i don't have a claim. No one told me that when i bought it, they can say whatever they want, regardless like me you will probably end up in the ACCC goodluck.
I have had a mattress for less than a month and it has horizontal dips all along it. I can feel them when I lie on my side. Is this faulty?
Kingsdown A.My Side
Please check the type of base being used, we recommend a solid platform base or solid timber slats, with a maximum distance of 7cm between slats and a depth of 19mm with no bend or flex in the slats. Without seeing the mattress its hard to assess, if you feel there is a manufacturing fault, please contact the store of purchase.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.