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MyCuppa

MyCuppa

3.3 from 25 reviews

Reviews

(12)
(1)
(2)
(3)
(7)
  • Product Quality
    4.0 (6)
  • Return Claim MadeYes (0) · No (6)
  • Shipping
    4.0 (4)
Blair

BlairSouth East Queensland, QLD

  • 2 reviews

Great Coffee

published

Have been purchasing coffee for years from this business infrequently. The service is great, my goods are delivered on time and the coffee tastes great. If I've ever had a coffee related question, I have received a response quickly and in an easy to understand language yet very informative. The price is very affordable. Highly recommended this business.

Product Quality
Shipping
Return Claim MadeNo
Tom W.

Tom W.

  • 2 reviews

Consistent quality and great selection

published

I have been using mycuppa for almost 12 months now, typically I will place an order monthly (Either a single origin or the "Secret Label" of the month) and will have the beans in my hands 1 - 2 days after placing the order. Beans are always packaged well (In a sturdy bag, then tightly packed in a box) and freshly roasted, they have a great selection of single origin coffees which are all priced well so plenty of choice. definitely worth a try.

Product Quality
Shipping
Return Claim MadeNo
Josh.

Josh.South East Queensland, QLD

  • Verified customer

Poor customer service. Very rude.

published

Ordered coffee before Christmas. Delivery service failed on 2 occasions to deliver product. Contacted my cuppa. [name removed] replied he had over 6500000 emails to respond to and do was too busy to deal with my issue. I do not recommend this company. Pity.

Product Quality
Shipping
Return Claim MadeNo
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Ricky P

Ricky P

  • 6 reviews
  • 3 likes
  • Verified customer

Fresh Beans! Great consistency everytime

published

I have been using mycuppa for just over 6 months. I switched over from StAli Melbourne Roaster and I was paying $45 for 1 KG, at a local coffee house. I now get 1KG x 2 bags (2KG) delivered to my PO box for under $60. I generally order 2 different bags every 6 weeks. So far I have not been disappointed. They are very fresh beans, the smell and taste is second to none! I recommend Suuweet! Generally I receive my coffee the next business day as I am within Melbourne Metro. Hats off to the Guy named Jeff! I have recommended MYcuppa to my friends. I hope the price says the same. The Postage cost is very fair as well.

Product Quality
Shipping
Return Claim MadeNo

Disappointing

published
Product Quality
Return Claim MadeNo
reviewer2232

reviewer2232

  • 37 reviews

Great coffee and service.

published

I have been dealing with My Cuppa for some time and, after trying many different suppliers before and during this time, I can’t fault their coffee or service. I have tried several different single origin coffees but find two from Ethiopia really suit our tastebuds. They are Yirgachaffe and Harrar.

Product Quality
Return Claim MadeNo
Peter manthey

Peter mantheyGold Coast

  • 5 reviews
  • 8 likes

Insipid and overpriced

published

I thought I would try something different fo Nespresso . I don't like their black suit , jewellery store atmosphere .
After all we are buying coffee not gold or a diamond ring .But unfortunately this was a extremely poor tasteless alternative .
with shipping it worked out more expensive than Nespresso and you only have one choice and a poor one at that !
Only consulation was I purchased the smallest quantity .
I did unfortunately buy two of their teas and they are just as bad ..

Fabulous

published

Wonderful coffee, at last something that both my husband and I enjoy. None of the bitterness that I have come to expect with pod coffee. Really recommend it unless you'ré used to cheap bitter coffee. Proof of Purchase INVOICE #: MC79941 Cant get the proof of purchase below to work on my computer.

Good coffee terrible customer service

published

Old mate who responded to my email is rude and arrogant. Made a comment about the delivery service wondering if they had any control over this and got the rudest response ever. Can not believe how condescending he was!

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John C

John C

  • 14 reviews
  • 15 likes

Brilliant

published

Been a My Cuppa customer for a while now and find the coffee and the service excellent . Reasonably priced compared to other online roasters . Highly recommend .

Jan

JanSydney

  • Verified customer

Can't recommend their ESE pods

published

Bought 200 of MyCuppa's own ESE pods. We found that they had very little aroma and taste compared to all the different brands we have used in the past. Sent the company an e-mail with feedback but no reply. It wasn't till I contacted them the third time that I received a not very polite reply basically saying that I was entitled to my opinion. Will not be buying from them again.

Reliable, delicious beans, every time.

published

I have been a My Cuppa customer for many years and was surprised to see so many poor reviews. For me their product has been unbeatable in consistent quality and value for more than 6yrs. Their beans are always fresh, produced by a passionate and skilled team and their shipping is prompt and cheap even now being in a rural location. I have had minimal contact with their customer service team as it has been a seamless experience for me but do not let the promise of poor customer service deter you from one of the best sources of fresh roasted beans in Australia! Give them a go and decide for yourself :)

Too many fakes reviews.

Too many fakes reviews.South East Queensland, QLD

  • 32 reviews
  • Verified customer

Fantastic coffee range at great prices

published

Rudest company I've ever dealt with

published

I simply cannot believe the arrogance and rudeness of their customer support. As a business owner myself - I am beyond disbelief anyone could speak to a potential customer this way. I asked a simple question and got told my question was laughable and told to go elsewhere.

Damn right I have.

PS: be careful as they brand themselves with different names (like justfreshroasted.com.au)

Terrible customer service

published

I have been buying MyCuppa coffee for over a year and cannot fault the excellent quality. However, after receiving a very rude email back after asking a simple, polite question about shipping and their eBay store I have decided that I would rather drink a cup of instant Nescafe than continue to support this company :)

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emily

emilylismore

  • 8 reviews
  • 12 likes
  • Verified customer

The Response Was Worse Than Their Coffee

published
  • Verified customer

Exceptional Service with Superior Product

published
thedriver

thedriverAustralian Capital Territory

  • 17 reviews
  • 1 like
  • Verified customer

Unsure about other's comments, but I can definitely vouch for the coffee.

published
Sandy

SandySouth West, WA

  • 2 reviews
  • 3 likes

Apparently the environment counts for little

published

I was a first time online coffee buyer seeking good coffee that I could buy in capsules for my Nespresso machine. I had concerns about biodegradability but wanted to find a good ethically sourced coffee. Well my coffee arrived today and every blooming capsule is wrapped in a plastic sealed bag. So fresh yes but oh lord the poor environment. Won't be coming back I can assure you. In this day and age I would have thought environmental issues would be a significant issue. Not for MyCuppa apparently

Bamixer

BamixerSydney Surrounds, NSW

  • 20 reviews
  • 1 like

Not the place to go for customer service. Don't know about the beans.

published

I sent an enquiry and received a speedy but pretty flippant reply that pretty much told me my business wasn't wanted/needed/valued. So I didn't bother buying anything. Very typical of Aussie businesses that don't give a stuff unless you're handing over cash and even then probably don't give a stuff anyway. In any case there are hundreds of roasters to buy from so I decided not to bother with this one based on the apathy I encountered.

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