Don't order from Nando's in Chatswood via uber eats! I don't mind that the total time for the order to Killarney Heights took 1hr to arrive, it was probably busy, but when the DELIVERY itself with uber took 30 minutes from Chatswood to KH, and the food hasn't been packed at all for delivery, then I have a serious issue with it! The burger, the… Read more
chips and the extra chicken tenders were all "wrapped" in the normal paper you get when you eat in the place, all chucked into an open paper bag. To top it all, the uber driver didn't knock on the door, just dropped it and ran, as I could see on my door cam. All the food was completely cold and disgusting. All this with a "service & delivery" fee of $15 added on top. What a waste of money!
Have you hired monkeys to design and build your website? It is absolutely unbelievable how difficult it is to place a meal order. Every single time I try to order from Nando’s, it becomes a frustrating hassle. Nando’s must be losing millions of dollars in potential sales because of this poorly designed website. Surely the owners would take action… Read more
if they were aware of how bad the online ordering experience is. This is now my third review about the exact same issue, and nothing seems to have changed. It is extremely disappointing that a company like Nando’s cannot get something as basic as online ordering right. Please fix this website before you lose even more customers!
I was served by Chloe at Muuno Para Nando’s, and I was incredibly impressed with her customer service. She was friendly, professional, helpful, and communicated so well. Her service made the whole experience even better. Thank you, Chloe, for the wonderful customer service! Highly recommended!
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Drove 20km to pick up my Nandos order from Redbank Town Square and the food was dry, and no drop of a sauce at all. The chips looked like they were cooked yesterday, dry as well. No Nandos flavour at all. Really disappointed considering how much I paid for the food.
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We were served chicken that was cold and raw right at the bone, and to make matters worse, my pregnant daughter was dining with me. When I brought this to the attention of the staff member on shift, he simply shrugged it off with complete indifference. Serving undercooked, cold poultry and dismissing customer health concerns is completely… Read more
unacceptable. I would avoid this location - Watergardens town centre until they take food safety and staff training seriously.
I attended a Nando’s restaurant for the first and last time with a client he deals with cash only. Upon going to the register it displays card only!! They say it’s to speed up service still waited just as long to be served and the food come out no faster. The meal was so small we had to ho elsewhere to satisfy his hunger.
Worst Nando's experience we've ever had from Nando's Carousel, Cannington, WA The order was placed through the Nando's app at 7:09 pm and didn't arrive until 8:10 pm. Unfortunately, the food was nowhere near worth the wait. The chips were soggy, the paella had almost no sauce, the portion size was about half of what it should have been, and it… Read more
even contained black burnt-looking particles. The full chicken arrived with no sauce at all and was dry and flavourless.
This meal was supposed to be part of a family celebration, but instead it completely ruined the evening. After paying premium prices and waiting over an hour, we were left with what was easily the worst Nando's meal we've ever had.
A complete waste of money and, more importantly, a waste of valuable family celebration time.
Never again.
Tenderloins are served well below the "average" product weight advertised on this company website. Harbour Town shop constantly serves underweight portions for online orders. Company customer service dept is a joke !
After watching the slow agonising demise of Nando’s in Australia today was the inevitable day it died for me ! Ordered a quarter chicken and chips corn and a drink from NNados Chatswood. Received a mouse sized drumstick (attached to a matchbox size) and a small serving of chips and corn. That would not feed an 8 year old kid. And all for the pleasure I paid $25 dollars!
Ordered 8 bbq ribs for takeaway from this Nando at Bundoora square, recently. Made a mistake of not checking what they made, the trust factor just went to a toss when I opened the box and found badly charred ribs. Crew needs training on bbq, lesson on customer trust. Photo attached, more blacker than it appears on the photo.
Not only was the packaging inadequate, so that the contents spilled onto the floor but the food was terrible and stale - we ran and owned Nando's Castle Hill and never had one complaint about the food or the way it was packaged, the only reason we are being asked to provide proof of purchase is that Nandos do not believe we bought this, the food… Read more
though was D I S G U S T I N G and the two chickens were definiely from yesterday and were NOT marinated but bought raw from a local market as there was absoluetly no lemon and hearb flavour in them after basting
Latest follow-ups
Mediterranean Salad....shame the main part of the salad was old.... disgusting lettuce
Follow-up · Went back again and the salad wasn't what it used to be. Made sloppy, literally thrown into plate.
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Booval - origin kebab ! Apparently cashier decides if uber can pick up with or without bag. Well depends on the day 12th nov 25 angry dude on counter who is a virgin was like no bueno
Follow-up · Business is still sketchy and rude nothing has changed and gave them a few chances. Definitely not headed back there
It is mostly disappointing during the last few hours of closing as they always run out of the chicken! Tried with diff branches and atleast an hour earlier then the closing time but still they would not have chicken!!
Follow-up · Chicken is the main - everything has chicken in their menus so if no chicken nothing that you can have! I tried Westall and Burwood - mostly the same issue. Staff are straightforward. They would never offer you compensation, instead their behaviour would tell you to go elsewhere!
Positive reviews
We’ve always loved Nando’s, so my wife and I were really pleased to see a new branch open at Castle Towers in Castle Hill. We visited today, and it absolutely lived up to expectations. The chicken was excellent - -tender, juicy, and full of that signature flavour we keep coming back for. What made the experience even better was the service. The… Read more
team was genuinely warm and welcoming, and a special mention to their manager, Eddie, who stood out for his friendliness and attentiveness.
A great addition to Castle Towers; we’ll definitely be back.
So glad to finally have a Nando’s back at Castle Towers; it’s always been a favourite of mine. Stopped by today and it didn’t disappoint. The chicken was tender, juicy, and full of flavour, and the team was warm and welcoming. Definitely coming back.
Today we visited Nandos Castle Towers. The service was exceptional and our waitress Mischa was super attentive and kind. Thanks so much Mischa, we will be back at Nandos soon!
Negative reviews
Picked up order W656 from Nando's Innaloo tonight and the food was disgraceful. The bun was stale, the pineapple was stale, and none of the ingredients were fresh. It felt like they were a week old. I tried calling both the 1300 number and the store directly, and neither was answered, so I couldn't even report the problem. Very disappointed, and well below the standard I expect from Nando's.
Nandos app failed and removed my birthday from their record. Customer support did not resolve the issue and I did not receive the birthday reward. This is despite meeting the purchase history requirements for the reward and willing to provide ID to the cashier.
Way too salty, can't even eat. Raised to chef in a hope he won't make it too salty for others. I will never go back. Second times we were disappointed with food quality at Nando Willetton.
Recent reviews
I’ve been eating Nando’s for over 20 years, usually at least once a week. I hadn’t been to the Robina store in a couple of years, but I ordered my usual half chicken and chips. When my meal arrived, I honestly couldn’t believe how small the chicken was. I know Nando’s portions have gradually gotten smaller over the years, but this was on another… Read more
level. It looked more like half a baby chicken than the half chicken Nando’s used to serve. It was genuinely about half the size I’d expect.
I politely asked the staff member if this was seriously the portion, and while she confirmed it was “half a chicken,” there was no acknowledgment that the portion was unusually small and no attempt to make it right by offering an extra tenderloin or any other solution.
I’ve been a loyal customer for well over 20 years, but this experience was incredibly disappointing. Paying full price for such a tiny portion just isn’t acceptable. Unfortunately, I won’t be returning to the Robina store, and after this experience, I’ll be giving Nando’s a miss altogether.
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Terrible, worst service ever I asked the waitress to come and take our order but she never did I ordered on the app and after 40 minutes asked where our food was It finally came and the waitress said, is this what you ordered? I said yes, I think so, can we please have some cutlery. She pointed and said you get it from over there I have never… Read more
experienced such terrible and rude service I will never go back there and will tell everyone I know to steer clear Get some waitresses who actually want to be there
ladies and gentlemen i am here to complain about salad. the chicken, especially the chicken tenderloins, delicious, amazing. the chips, very good quality as well.i love me some of the grilled halloumi and i’m a big fan of your sauces as well, i would eat it straight from the bottle if it didn’t mean crapping myself. my only qualms lie with your… Read more
salad, your “avo” parmesan crunch. it has no avocado. i a big avocado enjoyer chose this salad only to be met with the soul crushing, light sucking experience of having no avocado in my salad. you’d really think if one of the main selling points of a salad is avocado, it would have avocado. (btw this was not a one time thing, i’ve ordered this salad like 3 seperate times and never once has it had avocado.) avocados aside (or not because there’s no avocados to put aside) you got rid of the best salad on your entire menu, my beloved, my one and only, super fuel salad. bring it back!!! there are no good salad options any more and the only one i considered was missing half the ingredients.
Why jack the prices up when offering free delivery??? That’s not free then. You’ve lost my future business. My wife also just reminded me when I told her, the last time we got from there my burger only had half a piece of chicken in it.
Ordered some basic food from Uber Eats for 2 adults, 2 kids and the price ($90 with no drinks or desserts) really doesn't match the quality. First thing was that the food was cold and the sauce on the burgers were quite minimal-ended up putting some more mayo on at home. Bun was fresh which was nice but very little chicken. Kids didn't eat all of… Read more
theirs and asked for more food an hour later. Nando's used to be a treat as we knew it was always expensive but it just isn't worth it these days so we prob wont eat from here again.
Ordered a halloumi and salad pita, received a chicken pita from Doncaster store. Tried calling customer service but apparently 2.30pm Tuesday, then 11.30am Wednesday was outside customer service hours! Resorted to online chat and was told I should've taken a photo of the item received, which I would've known if I could get onto customer service. Wouldn't go back, terrible service!
Great customer service by host June, excellent presentation, store was lovely and clean .. food was fine quality, June provided wonderful knowledge, food was served on time. Happy experience for my dietary needs.
In Paccific Werribee Nando's Shake was a absolutely fanatastic staff, kind, helpful, so good with customer service in customize the order. Happy Customer
Excellent service always ! Friendly staff and the best Nando’s chicken ever! Alina and Jono served us ! Awesome service friendly and fast service
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