National Removals Group

There quote was miss leading – Ask how much to store goods per week, $35, sent me an invoice for $85 per week. They knew how large my move was and yet they didn’t change the quote until I got there invoice at the end. It was never going to be $35. They then gave a discount to $50 per week.

Kind and flexible – We are truly grateful to Michelle and her team who helped us move from Perth to the Sunshine Coast. We had two containers in the end with different pick up times, unusual items and an unsure delivery date and place! It was a very stressful time, with so much uncertainty and I am grateful for Michelle’s empathy and patience. Hopefully we will not… Read more

need their services in the near future, but I would certainly use them again. Great service for a good price. Thank you!

Do not use national removals – We used National Removals for a move from Brisbane to Melbourne. Where do I start with the review? They cannot give you a firm date/time for the furniture pick up and they only provide a 2 week window for delivery. Our delivery took 3.5 weeks!!!! They subcontract all their jobs out so there is no consistency. When we called them to ask for a… Read more

time for pick up as nothing had been conveyed to us, they threatened to cancel our order. The office Manger is a narcissistic control freak, i.e. if you dare to comment on their lack of professionalism or their disorganisation or simply say, " that's not good enough that you can't give me an indication of the time for pick up she just flat out cancels the order". The removalist they had subcontracted turned up at the same time she cancelled it and they took the job and ignored her. They said, "we get lots of complaints about the National Removals, just go through us direct next time". The furniture was picked up by 1 company, stored for another week in Brisbane picked up by another company and basically had been moved 3 times before it was delivered and damaged to our Melbourne address. Do yourself a favour and use an owner/operator.

Best freight service we have ever had – National picked up some industrial cooking equipment for us at very short notice in a remote suburb of Adelaide and delivered it in pristine condition to Sydney, staff were great

Quick and friendly service! – I had a nightmare getting anyone to move my 8 boxes and backpack from Ballina to Melbourne, 6 companies refused to move my belongings and one even told me to just courier it. National Removals were SO easy to deal with, they picked up my items the day after I called and I had them two days later! I should have called them first, but I thought that… Read more

after so many companies refusing to move my belongings a big company would do the same. Such a brilliant service! Great customer service, super flexible and just made the whole process so easy. I will definitely be using them again in the future.

So Fast & Great service!! – After a harrowing experience with TRANSCORP REMOVALS & STORAGE not communicating & abandoning a large quantity of my belongings, I was nervous about paying out even more money to collect these items. I needn’t have worried!! NATIONAL REMOVALS are the real deal !!! 12 hours after they collected my items from Sydney, they were delivered to my door… Read more

in Brisbane!!!!

Polite, efficient, careful and very thorough!!!

Great communication & they left nothing behind & everything arrived in tact.

I highly recommend NATIONAL REMOVALS !!!

Dishonest scum. Avoid these rogues – Move of two rooms of valuable furniture from Queensland to Victoria. They promise careful packaging and loading, and safe transit in one of their vans. In reality, they sub contract out, have no control over the load, the items are manhandled several times, and they even use the railways. The furniture arrived with extensive damage. All pieces… Read more

were damaged and require thousands of dollars of restoration. If that is even possible. They then refuse to respond to your phone calls and emails. Take my advice. Avoid these disreputable scum bags.

Warning do not use National – We moved interstate from Victoria to Queensland and it was a nightmare. The company sub contracts out the work so you don’t know who you’ll get. We got old mate removals... yep!!! They turned up 9:30pm to pack our house- who does that! They were meant to call the day before for delivery but I had to call them and when they responded they said… Read more

they’d be there in 4 hours on a Sunday.

The worst part I was assured they had no problem with moving the furniture up stairs to first floor with easy access but when the truck arrived the deiver said I’m not moving anything up there!!! That was the majority of our belongings:( I had to do it myself.

So many other bad things happend but you get it. Spend a bit more if you have to it would be worth it!!!

*WARNING* DO NOT USE THIS COMPANY – We moved interstate with National and they seemed great at first right up until we tried to arrange delivery. Before I get to the negative points of this review, I will mention that both our removalist teams were friendly, helpful and professional. Couldn’t have been better guys. It is the office and their inaccurate, inefficient and defensive… Read more

communication that created our extremely poor experience

The first issue we encountered was that we were initially told we needed to give 3-5 days notice for redelivery. It was at this point that we were told they only deliver once a week. So despite us giving them 8 days notice, we had to wait an extra week because our lease start date was the day after their only delivery date. An issue that could have be avoided if we had been told this while making the initial booking.

While making the booking for re-delivery they asked us about the new property and we informed them it was a two story townhouse and the person on the phone looked up the address on google maps and sighted the townhouses. We also informed them that they couldn’t block the driveway to the complex with their truck.

After this we made a complaint because we were understandably miffed by having to with camp in an empty townhouse or pay for alternative accommodation. It is at this point we first experienced the manager. She was defensive, arrogant and spoke over the top of my wife repeatedly. My wife gave up with verbal communication with her and instead on communicated via email after this point. And from this point onwards all communication with the office was initiated by us. They made no effort to communicate proactively which lead to yet more issues.

We sent an email about a week out as we had received no written confirmation of our re-delivery and got a short email confirmating the date and address. The email also stated that they would call us the day before and the morning of the delivery to confirm.

At 4:30pm QLD time the day before delivery was to occur they had not contacted us so I called them. Before they confirmed our delivery they stated that we had outstanding storage fees, which I was aware of but we had not been invoiced/billed for them yet and this was the first they had mentioned it. We were always willing to pay the storage fees even if we had to pay an extra week because of the first issue, we just needed to know how, which an invoice would have provided. Eventually they confirmed delivery and said not to pay the storage fee and that the manager would call us first thing delivery day at about 9AM our time with regards to the invoice.

Delivery day arrives and the guys in their truck role up and mention that they were told it was a ground level only delivery and that there would be another fee. I start to think to myself, not again. So we end up calling again as the manager didn’t call us as was arranged and we were told that a manager would call us back. I waited 30minutes before I called back, again and was met with the defensive, arrogant and flat out rude manager who threatened to hang up when I drew her attention to the behaviour that caused all of these issues, which were all communication based behaviours. She never acknowledged our concerns once through out our communication. So I hung up on her. My wife called her back and was met with accusations and threats to have the team stop delivering, which is illegal.

My wife then called the office of fair trading and emailed the manager copying the representative from fair trading in. The manager then in writing claimed that we were abusive (frustrated at this point but in no way were we abusive) and demanded proof of payment for which they had only just asked for before they would continue/release our delivery. None of the payments were ever a problem we just needed to be informed of them. The logistical issues that arose were also all communication based and this is what this manager needs to address within her business. That way she wouldn’t need to be so defensive and have to resort to being dishonest and threatening her customers.

Again, DO NOT USE THIS COMPANY!

Not as bad as everyone said – I moved a solo persons belongings (big fridge, mattress, desk, table and a few boxes) across the country at Christmas time. I left it late to book (2 weeks out) and was really beginning to think no one would take it. Kent and others either never responded or seemingly couldn't be bothered to take the order around Christmas. National Removals… Read more

(after a bit of a rocky start where the acceptance of quote got lost in their system) came through at the last minute. [name removed] was very helpful on the phone and the subcontractor "Old Mate Removals near Cairns, showed up when they said they would (although there was a wide window and they left it to the last minute to come and get the stuff) and they were very helpful picking up from 2 locations. The stuff arrived a few days later when I wasn't home. They called me, picked up the key I left, and put everything neatly in the sitting room. They even offered to plug in the fridge. Nothing was missing or damaged.

I guess it depends on the subcontractor, but I was having panic attacks about this move given the below reviews.....so either only the people who had a bad experienced reviewed them, or subcontractors are dodgy in other places...

I would use them again.

Car arrived damaged – Car transported from VIC to WA, arrived severely damaged, with dents and scratches. Also took a very long time to arrive (a friend had their car sent by another company AFTER us and it arrived in WA BEFORE ours). Would not recommend. Customer service very poor when I rang to report damage, no support whatsoever.

Bad customer service, ripped off , goods stolen – Absolutely disgraceful, don’t use these guys, charge a fortune, very dishonest, we even had equipment stolen from us that never got returned when they said they had chased it up and said it was on the way. Many emails sent with no professional assistance what’s so ever. Makes my blood boil that they take all your money and then don’t care what happens after that!! The shouldn’t be able to continue to trade!!

Best removalist ever! Cheapest and most care taken! – We moved our 4 bedroom home contents from Qld to Victoria and we chose the best . The removalists themselves were dedicated to being professionals and took great care of our belongings.

Not happy with the service given in any way – The move did not go well it is now a week and still awaiting delivery I was offered insurance of $900 which is illegal for them to ask for as the trucks belong to contractors and it is their insurance that covers everything not this company I would not recommend this company to anyone moving house I moved a full house a long distance the start… Read more

time time was after 9.30pm and as I said has not been delivered almost a week later this is dirt poor service from any Australian company or should I say no real service at all NOT HAPPY AT ALL WITH THIS COMPANY

Very helpful, friendly and professional – We had a great experience with National Removals moving our 3 bedroom unit across three states and over 1200km!! Both ends of the move went smoothly and we were kept in communication throughout the whole process. Thank you for making the transition that much easier for us.

The worst furniture removal company ever! – My furniture was uplifted from Melbourne to Alice Springs. Had misleading information about actual dates of arrival. When my furniture arrived in Alice Springs, I noticed damages on my dinning table and worse!...they lost my a support beam to my bed frame. I made enquiries via phone call to speak to the driver who was en-route to Darwin. I left… Read more

messages on his voicemail to call me back about my lost item but never got back to me. I am very disappointed with the level of service and unprofessionlism displayed by this company. I wouldn’t recommend this company to anyone out there.

Disappointed and dissatisfied customer.

Misleading and a complete disappointment – This company is very misleading about timeframes and doing what they promise. It was a very small move of boxes and bedroom goods. The move was Sydney to Melbourne. They were supposed to call with a pick up time and rang 5 minutes before arriving at 7am. delivery was promised for Thursday..... didn't phone and then when phoned finally said… Read more

Saturday with a 6 hour wait timeframe - s didn't get to go to a paid for event. But they didn't turn up on Saturday at all and then when contacted again said Sunday 10am.... finally arrived at 1pm after going to the wrong address. Really...save yourself the angst that we went through and don't use this company.

Beyond pathetic – 1 bedroom move with little furniture. Items were moved from ACT to NSW. The removal DID NOT start nor end on time resulting in myself missing my flights and forking out for an additional night’s accommodation and flights. I had called up on 2 separate occasions informing the company that I had more goods for transportation than anticipated and was… Read more

happy to be billed for it and informed them ahead of time that I would need more space and time for my job.

I was called at 6.27pm the day before the pick up day and told to expect pickup between 6am-12pm. The removal staff only arrived at 2.30pm after several calls!

Absolutely no apologies from staff was just the icing on the cake! I was told by [name removed] “it’s not my problem”! Clearly the business I provided to the company which ultimate pays for her wages is not appreciated!

Please do not book with this company and steer clear of staff member by the name of [name removed]. She showed no empathy towards my circumstances and lacked basic customer service skills!!

Fantastic caring staff from office to the remover guys! – I moved my 3 bedroom house interstate from SA to Vic, a huge move. I was aware the guys had so many boxes and furniture to move and they arrived with friendly smiles and jumped into it right away did a superb job loading up one truck carriage with the whole of my 3 bedroom house. They looked after everything. The staff at the office are very… Read more

friendly and polite and look after you well. One thing to be aware of, is tall floor lamps should be placed at the back wall of the truck and not at the door, especially if the lamp has 3 wooden legs which broke. They communicated with me clearly by SMS letting me know they were 1 hour to 30 mins away from my home on both counts. At delivery, they worked really hard to unload the trucks. May I ask that all customers who use their services understand this is a huge job (and yes it is a lot of money too) and these men are doing the backbreaking work of moving our stuff. They came to pack up my house right on time, and when they delivered to my new place, they let me know they would be a bit late and all went well. The thing to be aware of when booking removalists is to check if there are extra charges for two story places like our storage unit was on a second floor and would cost a bit more, so take that in account. I was lucky they redirected delivery to my parents place instead to save money and we would take the stuff to storage. They did a great job and are to be commended and I recommend them to anyone. Just take what I said above in account if you have stuff that you want kept safe, then back of truck. They were very efficient and got my stuff to my new place safely and very respectful too. This is the best company to use.

Super Quick & Very Professional – A small move from Bris to Syd & only a (6 piece) lounge suite but could have been a house full of furniture. We felt valued and had National Removals full attention the entire time. They were proactive even when kept waiting for almost 2hr at the collection depot! We had tried arranging our removal with another company & that was a nightmare. I… Read more

very much appreciate your time & attention Rachel & my son was very impressed with your delivery guys who were respectful, courteous & arrived by noon the next day! Amazing service - I've already been recommending you to friends.

Terrible unprofessional service – I got two quotes from them and the first one they over quoted by a lot. I then got another one for much less stuff and got quoted $1500 when I ready to go ahead they emailed and said they had "mistakenly" under quoted and said my move would now cost $2200. Very unprofessional and not happy at all. Will not be chocking them at any cost. Lost my business.

Moving made easy – The move was a family home from Melbourne to Cairns (3000km) and included everything from furniture to garden statues. Settlement was looming so it all had to go. The removalists took everything in their stride and were always polite and friendly as the loaded and unloaded the seemingly endless number of boxes. The pick up and drop off times were… Read more

discussed with us and they were spot on time - amazing considering the distances and nature of the work.

This is how it should be done – I needed to move the contents of a storage unit interstate, about 15m3. It went off without a hitch even though I wasn't there to open the unit or watch the loading. A lot of the things in storage were loose, not in boxes or even wrapped, but they handled that with no drama. Quick delivery, efficient friendly service, good price, and generally a very pleasant experience all round. Highly recommend.

Absolute nightmare!! AVOID AVOID AVOID – First of all, it's very important that you acknowledge that national removals don't actually move your goods. They sub contract other companies to do it for them so you don't actually know which company will rock up. In my case, it was 1800REMOVALS. Both companies were incompetent morons. National removals were so good at locking me in etc but… Read more

when the cracks started to show, they threw me to the wolves. So rude and condescending.

1800REMOVALS did not arrive for two days after the scheduled move date and I was never advised. Both companies knew nothing and never called. Long story short, my goods arrived two weeks after the scheduled delivery date. Their communication was horrendous. Do yourself a favour. Use a reputable company and pay more. You'll thank me later.

Big move – Big load with a interstate move. The guys were very nice & friendly. Moved didn't start till late but got delivered on good time Unfortunately the arm of my leather lounge got ripped

I was super impressed with my move – One bedroom house Melbourne to Sydney. Although they were a few hours late the guys were all super nice and friendly. They were really careful with my stuff and accommodating when they dropped it off. I would recommend a move with them as I will use them again.

The Removalists great but – The guys that came to pick our stuff up were fantastic. The information I received over the phone when organising the size of the shipment was not so great and resulted in not fitting everything in the container. Whilst this was partially my fault, more information given over the phone when I mentioned we had more than we originally planned could have been handled better to avoid us having to leave stuff behind.

Damage goods and unreliable delivery times. You have been warned! – Damaged goods in transit, the company didn't care and no resolution offered. Was only a one bedroom move plus a 125cc motor scooter. From word go I was confused over the area I have rented and was under the impression I had rented or purchased more room than I had which became apparent to me of the changes after I have made a deposit. Tried to… Read more

sell me an insurance policy not required to have, by law the company handling your goods needs to have an insurance policy against damage which they obviously don't have (hire them at your own risk you have been warned) I felt after the monies were paid the level of service dropped. I changed my inventory by a few items (all which would fit in 3 cubic square meters the area I have purchased) and the price increased significantly due to a calculation on their end despite my direct explanation of the changed items. This resulting in some of my items having to be left behind in Queensland. Now I have to have them posted down, that's right. It is cheaper to have the left behind boxes posted than to add to the load I had paid for! Figure that one out...

I am glad to have this experience over it has not been pleasant at all. Going to cost me hundreds to repair or replace goods. I sent a message saying the service was excellent until my goods didn't arrive on time resulting in me finding them damaged and having to either pay more to the storage unit they were delivered to for them to deliver them to me and had to make two 80km round trips to recover the goods myself.

Very disappointing I have to leave items behind (only boxes nothing furniture related) Very disappointed in this service and would not recommend this company to anyone needing all their items to arrive undamaged or in the same condition. At the very least a confident and frustration free experience.

I am glad this experience is over!

Please stay away and choose another entity.

Absolutely Useless – I was moving interstate a one bedroom apartment where we sold off most of our furniture before hand. This company are possibly the most useless people I have dealt with. At first it seemed easy, they were back-loading our things so it was quite cheap and you could edit your inventory online. Then closer to the move things went down hill quickly!… Read more

Firstly they moved the pick up time forward a week and told us on the Thursday afternoon the new pick up date was Saturday which meant we had to finalise and pay the inventory by Friday morning! After frantically trying to finish packing and creating a correct inventory around our work (because this is all happening on weekdays) I managed to get the new inventory and pay off the new quote (which had only gone up by about 20% even though we had quite a few additions) and because of the change they let me pay by Friday late rather than morning. Then on Friday afternoon they change the pick up date to now be Monday, but don't tell the actual truckie doing the work so he calls on Saturday and asks whether instead of coming that day (because he didn't know of the changes) would we be ok with doing it Sunday, to which we gave the affirmative because we were ready at this point. Then when the truck arrives he still has the OLD inventory and so has to make note of the all the extra items (which I'd already informed and payed for). So I think this will be the last mess around and now that the truck has picked everything up I can get a scheduled day of arrival so I can prepare for the unloading. But no. I called twice to ask when the truck would arrive and got the "we'll give you a call back today after I speak to the logistics manager" and never got a call back! So the third day I stayed on hold while they checked only to be told by a nation wide company that they had no idea what day the truck was arriving (seriously?!) and that I should call back in another week because they'd have a better idea then. So I'm stuck with my furniture on the move and no way to book a storage container because I don't know when I'll see it! Then it gets even better because apparently they have tacked on ANOTHER 20% extra cost for "items that weren't on the inventory". When I queried this they admitted that yes the driver had the wrong inventory but they checked and this really was extras. So I then asked how the addition of a few more items (and the subtraction of others that weren't there, because they listed the pedestal fan in its box differently to me listing it as a box) somehow costs the same as when I added substantially more items then that (refer to previous inventory change above). To which there answer was that they estimated the floor space for my other inventory to be only 7m3 and when they packed it all it was 9m3 so the charge was for the extra 2m3... to which I can only think, "how was YOUR estimate so wrong on my original invoice!?" Because the extra items they listed sure don't take up 2m3 and I did my inventory based on the actual measured dimensions of my boxes and referenced it to the dimensions of the boxes they had available to choose from.

So all in all they have bad customer service, bad quoting service, unprofessional logistics management, and I will NEVER use them again. It seems they are cheap for a reason.

Avoid these scum bags – Nothing but scum missing items. Broken items $3000 + in damages. Email i sent the company. The $ 2645 is only the broken and damaged items there are still items not delivered, I will attach the list again as I sent it to the insurer. The total claim is $ 3634.00 including the items missing. Have tried contacting the delivery company to find out… Read more

where the items are with on luck. They will not answer my phone calls or return phone calls or emails.

Good luck.

Stay away from National removals – Firstly these guys are brokers and don't physically handle your goods. You are better off dealing directly with a removalist in my opinion. The removalist that was contracted by National was actually very professional, on time and easy to deal with. Unfortunately some of the items were damaged in transit which I understand can happen quite easily… Read more

and is why I paid for the insurance. The actual removalist made note of all damages etc and were more than helpful in documenting before and after but when it came to claiming, National removals don't want anything to do with it. I had one reply from them of "sorry, your goods are not covered for that damage" and that's it. I have tried contacting them on numerous occasions by phone and email only to get either ignored or messed around. Save yourself the trouble and avoid this pathetic excuse for a business. They may quote you cheaper but it will cost you far more in damages to your belongings.

Worst Removal Company Ever – Whatever you do, Do not choose national removals. I repeat do not choose national removals. I booked them for my move from Brisbane to Melbourne. They were supposed to come today between 9-11am. The driver was supposed to call be before arriving. I have paid in FULL plus Insurance. No one called or turned up. I kept calling from 9am onwards. They… Read more

kept giving me a scripted textbook answer - the driver is busy. After repeated calls, at 1pm I asked what is the company contingency plan if the driver doesn't show up. The answer was I don't know. They refused to escalate the issue. The manager supposedly stepped out for lunch and did not reply to my emails or calls. I had to cancel my flight for the next day, cancel my Airbnb arrangements and cancel my bond cleaners. Close to 5pm she called to tell me the driver did not take the worksheet. What kind of a lame excuse is that? I asked for a refund and booked another company on a short notice for almost a thousand dollars more. This kind of service is inconceivable. The staff on the phone treated me like they were offering me a free service and that I owed them a favour. Forget companies that use third party contractors. Go for the big reliable, trustworthy companies. Remember the name - NATIONAL REMOVALS. Never, ever choose them. Save the headache and pain and cancellations and more money wasted on rebooking everything else.

Disgraceful! – Warning! This company will break your stuff and rip you off!! This company contracted my move to someone who showed up at 3am instead of the agreed 7pm. The offside driver then wouldn't get out of the truck so I ended up loading my stuff into the truck which is one of the reasons I paid for a removalist. Once he finally woke up he splashed his… Read more

face with mud from a tap with a broken pipe seperate from our main water system that I asked him not to use (i offered our bathroom fpr him tp freshen up) then he walked the mud through our freshly cleaned carpet while stamping his feet and slapping himself in the head trying to wake himself up while telling us multiple times that he "isnt even on drugs why am I so tired?!". When contacted by fair trading on my behalf they said it was the washing machine (that lives in a tile laundry) that what dropped mud through our house?..

They smashed one of the glass panels in on our sentimental china cabinet and told fair trading it was the "vibrations of the truck" but at the time of dropping it off they said they'd pay for it and ignored all follow up contact.

They also broke our front load washing machine, they broke my wife's HARD guitar case and half the boxes.

I can't take time off work to take this matter further to tribunal but if you are like me and many others who have had to contact fair trading about them be prepared for the lies as they've had a lot of practice! They were extremely rude and no one was interested in making things right.

I spent nearly 3 months trying to contact someone to help me with my concerns and they kept passing me between contractors for months until i got fed up and went to fair trading. They dont care about you, they don't care about your stuff, they want your money and will ignore you and palm you off when you try to contact them and then lie to fair trading.

This company ripped us off and broke a lot of our valuables, please do yourself a favour and use someone else.

Absolutely disgraceful – I was moving interstate from Qld to Vic (approximately small 2 bedroom home)... Firstly, at no stage was I advise that my furniture would be transported via train and nor was I ever advised of an ETA. I have moved interstate a number of times and it has always been via truck and it takes 4-5 days. My items were collected on 21 January 2017 by… Read more

this company and the young man who collected my things said that I should contact the company on Monday to get the ETA and it was only at that point that I discovered it was going by train.

When I arrived in Vic early the following week and contacted your company I was told that the ETA would be mid week the week starting 30 January 2017. This shocked me because I was only expecting a few days transport, however I accepted this and when it came to mid that week I was advised that it would be mid to late that week. I then called late that week to be advised that the new ETA was mid to late the week starting 06 February 2017! (Please note: During this call I was advised that the return phone number they had was incorrect, so I provided my correct number).

This upset me greatly as I was now living in a house with very little possessions and no furniture. I called the National office to see if there was any possible way to find out where my items were or get a more accurate time on when this would arrive as some urgent information was stored with my furniture. During this call I was very upset but I did not feel that there was any empathy from your staff whatsoever. Instead it was brushed off that the train service is what they deliver and there are sometimes delays. How is this good enough? (Please note: that during this call I was AGAIN advised that the return phone number they had was incorrect, so I provided my correct number). The lady told me to call on Monday 6th Feb and they would be able to give me a better idea on when the train will arrive.

I attempted to call this company on the Monday but got reception/call centre and was advised that she could not provide the ETA so she would get someone to give me a call back (Please note: I AGAIN had to provide my correct phone number as it was incorrect on your system). I didn't hear anything back. Which made me very upset that I was not being updated and being left aside! I sent an email expressing my frustration and the following day received an email saying that it should arrive on the Wednesday. I then got a call on the Tuesday afternoon (on the correct number) and the lady advised that my items would arrive between 10-1pm the following day. I was finally happy that it was here and was hoping that there was no other issues.... I was wrong!!

On the Wednesday, the removalist allegedly had been given the INCORRECT phone number for pick up. He arrived at my address in the morning and tried to call this number numerous times without luck. This caused him to get frustrated so he called my father's phone number (which was the pick-up number) and abused him on the phone. He was EXTREMELY rude and told my father that if someone didn't get there right away he would pack up and leave.

The removalist then called me and again was EXTREMELY rude on the phone saying that he had been waiting for 30mins and he had a very busy day. I left work (which was only 10 mins away) and went their straight away. When I arrived I heard swearing and banging in the van. The young guy had blood on his knee (unsure how he got this). The older guy was very rude saying that he had been waiting and that he was given the wrong number and this stuffed him around. I told him that I had advised him company many times about the phone number so if he had an issue to take it up with them. He then tried to be nice by engaging in some conversation but throughout the day he was very rude to the young guy (who I presume is newish to the job). He was talking rudely to him and at times yelled at him. I thought this was VERY unprofessional.

To top this off, when the items were brought in I noticed that some of my furniture was broken, for instance the leg on my buffet cabinet was broken and a support beam of my bookcase was missing causing it to fall over all the time.

A number of my items had dents and scratches on it too.

I will NEVER use this company again and would NEVER recommend anyone use their services. I tried writing to the company several times but they have refused to write back or apologise. I have advised other companies of my issues with them and they will be putting the feedback online for people to see.

I think it is soooo unprofessional how I was dealt with and I hope that no-one ever has to go through what I went through.

Do not use them!!!!

I strongly agree Don't believe what you read here, just all negatives – Just moved from Brisbane to Melbourne at first i was worried bcoz of the negative comments here but my experience with them is great, friendly people especially the one in Melbourne contractor, my experience is great no issues, professional staff members and the staff over the phone, go go Australia National removalist keep up the good work. I would definitely use them again...