Scammed me into purchasing off the plan property I couldn’t afford
Back in 2006, i was new into the property game and wanted to increase my property portfolio. They talked me into buying 2 properties. I could only afford one. My accountant had to assist me with finding a property lawyer so I could legally get out of the second sale. I spent thousands on legal fees. Thank goodness they were selling legally flawed properties as we won on the basis of an illegal build. Sad but true. The property I did keep, I still have, however there have been endless issues with that build.
Bunch of Scammers!
A couple of years back, my wife and I were given a supposedly ‘free’ consultation with NSG as a promo with our tax returns. I was reluctant to attend - as I knew we weren’t really in a position to join the share market/climb the property ladder – but the missus insisted they could at least consolidate my super (something I’d been meaning to do for years); so I figured I’d grit my teeth and tag along.
Much of the hour was spent listening to some clown, who continually tried hard-selling us apartments we couldn’t afford. After finally taking n...o for an answer, he turned his attention to my superannuation. He claimed that – due to the risky nature of my work – there were only a limited number of ‘product providers’ who would be willing to offer insurance in conjunction with my super. Apparently, I would be required obtain insurance through a third party provider (one with highly exorbitant premiums). This was an outright lie. Now, unbeknownst to me at the time, the ‘adviser’s’ commissions were/are paid in direct correlation to the amount of the fees, premiums, etc. Despite being repeatedly told their services were free of charge. Of course this information is not provided at the time of the actual consultation.. I’ve since discovered that he cancelled the already inclusive (and cheap) insurance plan which came standard with the allocated super fund, before signing me up for insurance through - not one but two - third party providers (presumably his mates?) who charge roughly 5 times the norm. To make matters worse, this con artist subsequently attached a 48 ‘statement of advice’ to a copy of the single page authorisation letter - the one I’d signed permitting him to act on my behalf. This authorisation letter was not numbered and had obviously been attached to the other paperwork (which conveniently outlined his commissions, etc) at a later date.
Disgraceful customer service. Allowed life insurance policy to lapse. No response to email.
National Sterling allowed my husband’s life insurance policy and TPD insurance to lapse and we found out by accident when the insurer contacted us to check my address for my policy, as the one they had been provided with was returned to sender. It turns out NS had not bothered to update our address or my husband’s phone number with the insurer and then ignored letters and emails sent advising the policy was due for renewal and in danger of lapsing (which it did eventually).
Thank goodness we discovered the issue by accident rather than in a c...
Apartsments - Not a good retirment investment .....
Hindsight is wonderful as we all know!! Unhappily we were introduced to NS to assist with our financial future, which now turns out to be a disaster. We invested our hard earned super into an apartment in Brunswick 7 years ago which is still worth about $150k less that what we paid for it. They also managed to talk us in to another one in Altona with an interest only loan, this one is also worth over $100k less than what we paid for it 5 years ago. We did all this on the promise from the advisor that as real estate had doubled in the 10 years p...rior to us signing up, we could expect that to happen again. So instead of having a healthy and growing super fund, we now have a reducing fund. NS talked us into a self managed fund and set that up at a cost of $20k which we now know was an absolute rip off, they also charged us $5k for a loan repayment calculator which we were told by Tom Maloney that we had to have. Instead of being able to retire at 60, we will have to work another 15 years past that to recoup our losses and pay off the debt which National Sterling got us in to. We are sure that other people will be in the same boat. Perhaps a class action looms.....
Customer Service = Customer Satisfaction!
During the course of this month I have on a number of occasions, emailed your office and in particular, one of your service representatives in relation to an incorrectly paid Insurance Premium to AMP dating back to December 2015.
Your representative continually kept me informed via email of her outgoing instructions, questions and on my behalf, suggested enforcement actions to ensure prompt remedial action - needless to say the matter has been resolved favourably.
Such high calibre service deserves equal recognition. Therefore, abiding to your request not to provide personal details is reluctantly accepted!
Appreciate the professional service!
Very happy to be dealing with a Melbourne based company that I could physically visit and speak to without making an appointment - rare these days. They ask questions and listen as opposed to the other selling machines out there. My last minute requests was handled professionally. I have referred NS to my family and friends as promised!
Great advice and future planning
National Sterling have been great!
Helping me to piece together a plan to get my super to where it needs to be so that I can retire happy- have recommended to all my friends!
Have consolidated all my super funds into the one and organised insurance cover so that if anything happens to me, it doesn't effect my family.
- Verified customer
Glad I took up offer of appointment. First time ever I thought about super and income protection and life insurance and what it means. Vince is a great bloke who explained it all and I'm really happy with the work he's done for me. Look forward to working with him again.
- Verified customer
I first saw a National Sterling advisor 6 years ago and they sorted out my super and insurance - which at the time wasn't doing well. I have received regular reviews and updates from them over the years and their advice has always been relevant to my situation and goals - from single and carefree to married with a mortgage. Their customer service has always been fantastic.
my rock when i was in a tough place
Recently I was let go of my job at one of the major supermarket chains (I wont name them here). I was there for a over 16 years full time and they restructured my job out of the store I was at. I was at a loss as to what to do but I had been a client of National Sterling's for a long time and call on a whim to see what I should do now with my Mortgages and investments now that I had no job. I knew they couldn't offer me much assistance finding a new job but was pleasantly surprised to receive so much assistance. They helped me locate some emplo...yment legal advice, sent me the links to fair work so I could get some free advice and even helped me find a way to update my resume. We then restructured my finances as best as we could to make sure I kept making the repayments while looking for a new full time job. My daughter ended up updating her resume at the same time using sites they had found for me and it was all for free. They really went above and beyond for us even though really there was nothing new in it for them. I will continue to support this business for a very long time as they have supported me in this really tough time. I
Very Disappointed At The Lack Of Communication
We have had 2 consultants come out and promise that our refinance would be quick and easy. 1st consultant left the company which delayed the refinancing, people when on holidays and then on long service leave and no one though to let us know what was happening. 3 months later, I still have to make a phone call to ask what's happening and still no answer as to when settlement will be finalized. How hard is it to let your customers know. Very disappointing!!
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