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National Sterling

National Sterling

3.9 from 38 reviews

See the Best SMSF / Small Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
24
4 star
5
3 star
0
2 star
1
1 star
8

Meegan

Meegan

  • 2 reviews

Scammed me into purchasing off the plan property I couldn’t afford

published

Back in 2006, i was new into the property game and wanted to increase my property portfolio. They talked me into buying 2 properties. I could only afford one. My accountant had to assist me with finding a property lawyer so I could legally get out of the second sale. I spent thousands on legal fees. Thank goodness they were selling legally flawed properties as we won on the basis of an illegal build. Sad but true. The property I did keep, I still have, however there have been endless issues with that build.

Customer Service
Income Protection

Bunch of Scammers!

published
3 comments
National Sterling
Chrystal E.National Sterling
Ben
Ben
National Sterling
Chrystal E.National Sterling
C Eletr

C EletrMelbourne

Disgraceful customer service. Allowed life insurance policy to lapse. No response to email.

published
1 comment
National Sterling
Chrystal E.National Sterling
Unhappy Investor

Unhappy InvestorMelbourne

  • 2 reviews
  • 2 likes

Apartsments - Not a good retirment investment .....

published
3 comments
National Sterling
Chrystal E.National Sterling
Unhappy Investor
Unhappy Investor
National Sterling
Chrystal E.National Sterling

Horrid customer service

published

Never experienced a more horrible lack of service than from here. Was promised return calls & never received a single one. Always chasing. Business going elsewhere.

2 comments
National Sterling
Chrystal E.National Sterling

Hi Rebecca,
Not sure who you are leaving messages for but can you please contact us via email so we can look into this for you?
Please email this headoffice@nationalsterling.com.au
Thank you

National Sterling
Chrystal E.National Sterling

Also, please be aware that I have searched for you in our database and cannot locate you as a customer or even a potential customer. Please ensure you include your full legal name that we would know you by.


Customer Service = Customer Satisfaction!

published

During the course of this month I have on a number of occasions, emailed your office and in particular, one of your service representatives in relation to an incorrectly paid Insurance Premium to AMP dating back to December 2015.

Your representative continually kept me informed via email of her outgoing instructions, questions and on my behalf, suggested enforcement actions to ensure prompt remedial action - needless to say the matter has been resolved favourably.

Such high calibre service deserves equal recognition. Therefore, abiding to your request not to provide personal details is reluctantly accepted!

1 comment
National Sterling
Chrystal E.National Sterling

Thanks so much for the feedback Gary. Greatly appreciate it!


AQ01

AQ01Brighton

Life Savers.

published

Absolute life savers - saved me so much time organising my super & insurances through Macquarie.
I was paying so much for my insurances, National Sterling showed me how much money I could save moving my insurances,

1 comment
National Sterling
Chrystal E.National Sterling

Thanks for the feedback :)


thanks guys, saved me so much money

published

what a great help these guys have been, saved me so much money on me super and insurances.
other companies were ripping me off for years and I had no idea - thanks guys

1 comment
National Sterling
Chrystal E.National Sterling

Thanks for the feedback Craig. We appreciate it :)

excellent Service

published

National Sterling helped us refinance to a rocket repay loan, The process was easy. Very happy with the outcome.
Thanks

1 comment
National Sterling
Chrystal E.National Sterling

Thanks for the feedback Rebecca. So great to hear :)
Regards,
Chrystal

Excellent service

published

Since using National Sterling I have found that they always keep me the member in the know with how things are going and about any changes. I have nothing but praise for the way this company operates for their members.

1 comment
National Sterling
Chrystal E.National Sterling

Thanks Cam.


set for the rest of my retired life.

published

I was contacted by Ferris from national sterling, he came to my house and he explained everything to me about my super and retirement. I am very happy .

1 comment
National Sterling
Chrystal E.National Sterling

Thanks For the feedback Caz :) even though Ferras is no longer with us we hope to assist you wherever we can


excellent customer service

published

thank you for such excellent customer service and explaining what it all means. The Rep from National Sterling made it very easy to understand and the process was smooth and not forced. Thank you

1 comment
National Sterling
Chrystal E.National Sterling

Glad we were able to assist Bridgette :)


Bill

BillMelbounre

Appreciate the professional service!

published

Very happy to be dealing with a Melbourne based company that I could physically visit and speak to without making an appointment - rare these days. They ask questions and listen as opposed to the other selling machines out there. My last minute requests was handled professionally. I have referred NS to my family and friends as promised!

1 comment
National Sterling
Chrystal E.National Sterling

Thanks for the feedback Bill :)


Really valuable help and advice

published

Really happy with the service provided by National Sterling. Helped set up income and life insurances that correspond to my families financial position and goals.

1 comment
National Sterling
Chrystal E.National Sterling

Glad we help :)

Great advice and future planning

published

National Sterling have been great!
Helping me to piece together a plan to get my super to where it needs to be so that I can retire happy- have recommended to all my friends!

Have consolidated all my super funds into the one and organised insurance cover so that if anything happens to me, it doesn't effect my family.

1 comment
National Sterling
Chrystal E.National Sterling

Thanks so much for the feedback Gracie

  • Verified customer

Great bloke

published

Glad I took up offer of appointment. First time ever I thought about super and income protection and life insurance and what it means. Vince is a great bloke who explained it all and I'm really happy with the work he's done for me. Look forward to working with him again.


CMurphy

CMurphyMelbourne

  • 4 reviews
  • Verified customer

Thanks guys!!!

published

I first saw a National Sterling advisor 6 years ago and they sorted out my super and insurance - which at the time wasn't doing well. I have received regular reviews and updates from them over the years and their advice has always been relevant to my situation and goals - from single and carefree to married with a mortgage. Their customer service has always been fantastic.


my rock when i was in a tough place

published

Top advice!

published

Excellent Service and help- Vince was a gent! Highly recommend! Feel like everything is sorted out for the future! Feel looked after!

1 comment
National Sterling
Chrystal E.National Sterling

Thanks so much Matt. Great to hear nice feedback. I will pass it on to Vince :)
Regards,
Chrystal


Very Disappointed At The Lack Of Communication

published

We have had 2 consultants come out and promise that our refinance would be quick and easy. 1st consultant left the company which delayed the refinancing, people when on holidays and then on long service leave and no one though to let us know what was happening. 3 months later, I still have to make a phone call to ask what's happening and still no answer as to when settlement will be finalized. How hard is it to let your customers know. Very disappointing!!

2 comments
National Sterling
Chrystal E.National Sterling

Hi Belinda,
Chrystal here. I just wanted to let you know that we are working on this for you. I will give you call now to discuss.
Regards,
Chrystal

National Sterling
Chrystal E.National Sterling

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