Reviewer Photos & Videos
Great Service, installed within the week.
Happy with the sales & installation, technical support. Thanks to the installation team who left the site clean & tidy. Special thanks to Sachin & Alan with assistance in monitoring. Very happy with my powerwall.
I went with Natural Solar because they carried the solar panel that I wanted (Sunpower). I contacted Natural Solar and they did a general quote over the phone. When I said I wanted to go ahead they did not send anyone out to look at my house, they did a layout based on photographs from google maps.
They then asked me to pay the entire amount quoted upfront!!! however, I negotiated a deposit with the remainder to be paid upon installation.
The installers turned up on the planned installation date, a day that I had taken off work. The installer...
Professional from start to finish
Natural solar were easy and professional to deal with. They answered all of my questions and did what they said they were going to do. Commercially, Natural Solar ended up being the most competitive company too which made our decision easy. Installers were great and worked hard to get it all done cleanly and on time.
Natural Solar is Great
I've just signed up for solar panels and a battery system with Alan Bailey of Natural Solar.
Why did I choose Natural Solar? Well a very large part was Alan. Whenever I had a question, he was there with an answer. Alan didn't try to push me into a sale, he just answered my questions and allowed me to make the decisions. It was more like talking with a trusted friend than talking to a sales rep.
Alan is a credit to Natural Solar and Natural Soar are a credit to the industry. I spoke to several other companies before choosing Natural Sola...r. Some of them couldn't answer my questions; some tried to force the decision and some just couldn't come up with answers at all. Natural Solar are, I understand, the industry leaders and as such they can afford to be choosey with whom they employ. They definitely chose the right man when they employed Alan. They have promised to "exceed my expectations". I shall hold them to that promise but I am sure they will deliver. Unfortunately, my experience with some of their competitors is just the opposite.
A few hiccups with installation. Poor Communication with our builder by the solar company and their contractors led to delays. We got there in the end and the product is working well.
Poor attitude regarding warranty
My 10kw, 3 phase inverter died 1 month before warranty expired. I had lost my paperwork and it took me 6 weeks to restore email on old computers before finding the company details, by which time I was 3 weeks out of warranty.
Phone call after phone call over a few weeks is going nowhere other than 'we are trying to contact the manufacturer in China' - your warranty has expired.
Under Australian Consumer Law, the 'line in the sand' of a warranty does not always stand. For the company to take this hard line attitude is somewhat an indication ...of who they are as a company. I would suggest: - get a marker and write purchase date and company details on all new equipment - if you have issues, the ACCC can provide information on where you might stand with Australian Consumer Law. In fairness, I have given Natural Solar 48 hours to consider their position, but at the same time have made contact with the ACCC to confirm my position, have quotes for other companies to rectify, and printed paperwork ready to submit to Fair Trading NSW.
Professional company with excellent staff
I've been really impressed with Natural Solar from the first call down to the installation. They were knowledgeable, friendly and always looking to ensure they met our requirements. Our house has significant installation challenges, but they were pragmatic in their approach and always took my wishes into account. Highly recommended!
Strongly recommend this company
Luke Lipovac was amazing to deal with. I tried to find information on line and got thoroughly confused! Contacted Natural Solar and Luke answered all of my questions and provided information that was easy to understand so I could consider options. The whole process was incredibly easy. Promised installation of panels and Tesla 2 battery before Christmas 2019 and it was all up and running by 20 December. The Tech and Design team was great. Vey accommodating when I requested changes to roof panel design. Panel and battery installers were both excellent. Arrived on time and very professional and efficient. Overall, a great company to deal with!
Natural Solar - Definitely Consider
I was thinking about getting a battery for about 18 months to supplement my 4kW solar system. Recent long winded blackouts in our area after storms got me to think about it further but the payback period was too long. However when I got a letter from the electricity company recently saying that they were increasing my rates and decreasing my infeed rate, it decreased the payback period to a reasonable period of time well within the warranty of the battery. So I called Natural Solar and the were nothing short of brilliant. From the time I contac...ted them till the Tesla Powerwall 2 was in was just over a week. The electrical sub-contractors were friendly and helpful in terms of explaining the operation of the battery. The installation took around 4 hours with only limited periods of having the power off.
Great Service, before, during and after installation
Initial meeting with sales rep (Alan) 2 weeks prior to Christmas 2019, whole system installed within three weeks of the new year. Installers were friendly, efficient, cleaned up all rubbish, and were very tidy with their work. Would definitely recommend Natural Solar
Quick and competitive quote, professional customer service and installation.
Received quote on Tesla 2 battery via phone. It took less than ten minutes. Compared quote with other Solar companies in which some made it extremely painful as some only dealt with email enquiries which took days.
Seth from Natural Solar matched my best quote and with his "can do attitude" caring and professional nature quickly won me over.
Application for rebate was completed by me and was approved within a week from Solar Victoria.
Our battery was installed and we are very satisfied and impressed with all aspects, from customer service and follow up to the end.
I am happy to recommend (Seth) Natural Solar and their Electrian Contracter Joshua Seeberger.
Dated promised was dated installed. Professional installers ask were i wanted battery no problems
Clean up all boxes and wires , broom and swept site clean nothing left to pickup , not even a stray wire.
Very happy with service second time I have used Natural solar both times excellent service.
Panels first time about 18 months ago now battery no problems.
Tesla powerwall battery, love it
The whole process was seamless, Luke handled my application from the start, I knew nothing about solar or Tesla battery before this, I learned a lot from Luke,. John Weston
We have had our solar panels 5Kw 20 panels since July 2016. Since this time our electricity account has continued to decrease.
Our last account was an unexpected surprise - if we paid by the due date we are in credit by -$20.22
Keep in mind that each household usage is different. We disposed of an old upside down fridge which saved $40 qtr. A $78 Gov rebate. $211 rebate on solar buy back 1.694 kWh @ $0.125per kwh.
We do not have a multitude of electrical appliances, no pool just a fairly new LG 2 door fridge plus a 2* upright freezer. Ducted air conditioning which we do not use unless necessary, we use a good fan.
There are only the two of us....no kids....long gone!!! .... still a nice surprise...
- Verified customer
A service call by the CEO of Natural Solar with payment of a cup of coffee and a piece of cake 4th Dec 19.
After receiving two quotes to check if my Tessler Powerwall Battery was working off $595.00, and upgrading off the roof panels that were failing to produce the solar power they were meant to of $14,500. Having a background knowledge in solar systems having had a 10KWT system on a previous 350 acre farm and an 8.5KWT system on my previous home winter and summer covering the cost of air-conditioning, an electric heated swimming pool and domestic consumption. In desperation that I believed I was being taken advantage of as a woman and recent widow...I contacted the original company who was the installer of the solar system 10 years ago and the Powerwall Battery in Jan 2017, whose receptionist Victoria was most gracious and understanding. The next day the CEO Alan Williams of Natural Solar rang me and said he would do a service call and connect the battery to the on line Tessler hour by hour monitoring system, and open an account so I could watch it hour by hour, with a 10 year replacement warranty for a cup of coffee and a piece of cake. During his visit he not only did that but checked the inverter and noted the panels were failing and only producing about 1 KWT per hour instead of the expected 3 - 3.5KWTS. He then wrote a quote to replace the panels and inverter and increase the number of panels so my electricity bills could go back to $0, for half the price of the company in the Illawarra that is recognised as Tessler's Service Company in this area that I live. My heartfelt appreciation and gratitude to such an ethical company headed up by a great man with high moral ethics. Dorothy Gilbert
- Verified customer
Incompetent and irresponsive
When I got in contact with Natural Solar, I asked them if they need site inspection first to give a formal quote. They said no need because they relied on HD satellite picture which is good enough for them to sign a contract. I paid 500 dollars deposit and signed the contract. Though they gave me a wrong quote number, I still sorted it out and locked in the government rebate. After 10 days, a tradesperson came to my house but found out my newly built home need additional 850 dollars to install. I declined the additional costs and requested for ...full refund. It took nearly three weeks just to get my deposit refunded. I had to make many calls and texts to chase to make things happen. I feel so lucky I didn't go ahead with them. I can't imagine how it would go if I were chasing for warranty repairs....
Top Job, Great Company
The solar and battery installers did a great job at our house. Alan and Rizwan were a pleasure to deal with. Highly recommend natural solar.
Installation was great, great workmanship.
Would definitely deal with them in the future.
So Stoked with Solar!
From start to finish the team at Natural Solar did a fantastic job! Jonathan Green answered all my questions, was super keen and had the best price on the best gear.
Brett Collins and his team from Drummoyne Electrical Services did an awesome job on the PV installation. They took the time to work out the job so that not one cable or clip is visible. Exactly what I wanted ;-)
Likewise the guys at Balm Electrical who installed the Sonnen Battery. Neat and clean job!
The guys did a great job it works great and it was so simple to do wish I did it years ago thanks to Natural Solar
It looks great and very clean installation was quick and simple work. The guys walked me throw the app and explained everything to and showed me thanks to them and Natural Solar
Best people for solar panels
Our home solar panels were installed on time and on budget after a detailed on site evaluation.
I recommend Natural Solar and accredited installer Brett Collins for their professional and friendly service.
- ‹ Prev
- Next ›
Questions & Answers
I have been looking and searching for a solar company to provide me with a quotation or quotations for an integrated Solar and wind or initially a solar system that allows me integrate wind turbine and battery in later stages, without reconfiguring or changing the initial set up for my property. I have just purchased and moved into a hobby farm in Pakenham (295 Army Road) Pakenham, Victoria, 3810. The main residential part of the farm consists of a large 6-bedroom dwelling, a large 4 car garage and a large shed on the northern end of the main residential building. The meter has been installed by AusNet and I am told by AusNet that it is a three-phase metre with a compatible (3 phase) cable.
I initially want to install a solar system of 6.xKw to 10kW system and then integrated wind Turbine and a suitable good but reasonably priced battery. I, therefore, wish to ask you consider the following Solar, Inverter, battery (possible), high end cabling and associated components and provide me with a quotation, or quotation for different alternatives with the following components in mind:
1. Solar Panels in order of preference, LG Neon2, SunPower SP-Max2-360 or latest REC panels that are considered equivellant to LG and SunPower, but much cheaper. All with 25 Yr Product & 25 Yr Performance Warranty.
2. Selectronic’s Fronius Hybrid inverter I do like to have the SP Pro SPMC 381 or better (2020 model soon to be released). I like to think that this would allow in immediate future to integrated battery and then wind turbine in to the system. I understand that the new generation of Fronius inverters are referred to as the PowerChain with highly sophisticated cooling and power management features. I understand that the new generation of Fronius hybrid inverters are for on-grid and off-grid and is highly compatible with what I want: exporting about 15kw or higher to the grid (since I got a three-phase meter and external cables (very likely).
3. High end Cabling, Conduit, DC &AC circuit breakers, and enclosures, etc, where applied, and.
4. Installation by licenced electrician/s. This is important and hope the electrician and you can sort out all export and shutdown matter with AusNet for me, in the meantime.
Please, provide me with a quotation or separate quotation for different combinations of solar panels and inverters (Fronius). I am eligible for Vic Gov rebate for either a solar system or battery rebate.
0400 050 060
It’s been there weeks since paying the deposit for a Tesla powerwall,, still waiting for an installation date what’s the problem, why the delay?
Can you send me again your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter including your company name please as i have mixed up all?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.