- Verified customer
A service call by the CEO of Natural Solar with payment of a cup of coffee and a piece of cake 4th Dec 19.
After receiving two quotes to check if my Tessler Powerwall Battery was working off $595.00, and upgrading off the roof panels that were failing to produce the solar power they were meant to of $14,500. Having a background knowledge in solar systems having had a 10KWT system on a previous 350 acre farm and an 8.5KWT system on my previous home winter and summer covering the cost of air-conditioning, an electric heated swimming pool and domestic consumption. In desperation that I believed I was being taken advantage of as a woman and recent widow...I contacted the original company who was the installer of the solar system 10 years ago and the Powerwall Battery in Jan 2017, whose receptionist Victoria was most gracious and understanding. The next day the CEO Alan Williams of Natural Solar rang me and said he would do a service call and connect the battery to the on line Tessler hour by hour monitoring system, and open an account so I could watch it hour by hour, with a 10 year replacement warranty for a cup of coffee and a piece of cake. During his visit he not only did that but checked the inverter and noted the panels were failing and only producing about 1 KWT per hour instead of the expected 3 - 3.5KWTS. He then wrote a quote to replace the panels and inverter and increase the number of panels so my electricity bills could go back to $0, for half the price of the company in the Illawarra that is recognised as Tessler's Service Company in this area that I live. My heartfelt appreciation and gratitude to such an ethical company headed up by a great man with high moral ethics. Dorothy Gilbert
- Verified customer
Incompetent and irresponsive
When I got in contact with Natural Solar, I asked them if they need site inspection first to give a formal quote. They said no need because they relied on HD satellite picture which is good enough for them to sign a contract. I paid 500 dollars deposit and signed the contract. Though they gave me a wrong quote number, I still sorted it out and locked in the government rebate. After 10 days, a tradesperson came to my house but found out my newly built home need additional 850 dollars to install. I declined the additional costs and requested for ...full refund. It took nearly three weeks just to get my deposit refunded. I had to make many calls and texts to chase to make things happen. I feel so lucky I didn't go ahead with them. I can't imagine how it would go if I were chasing for warranty repairs....
Top Job, Great Company
The solar and battery installers did a great job at our house. Alan and Rizwan were a pleasure to deal with. Highly recommend natural solar.
Installation was great, great workmanship.
Would definitely deal with them in the future.
So Stoked with Solar!
From start to finish the team at Natural Solar did a fantastic job! Jonathan Green answered all my questions, was super keen and had the best price on the best gear.
Brett Collins and his team from Drummoyne Electrical Services did an awesome job on the PV installation. They took the time to work out the job so that not one cable or clip is visible. Exactly what I wanted ;-)
Likewise the guys at Balm Electrical who installed the Sonnen Battery. Neat and clean job!
The guys did a great job it works great and it was so simple to do wish I did it years ago thanks to Natural Solar
It looks great and very clean installation was quick and simple work. The guys walked me throw the app and explained everything to and showed me thanks to them and Natural Solar
Best people for solar panels
Our home solar panels were installed on time and on budget after a detailed on site evaluation.
I recommend Natural Solar and accredited installer Brett Collins for their professional and friendly service.
- Verified customer
Professional, Best-Price & a pleasure to deal with - Tesla Powerwall 2 Install
My initial call to Natural Solar was purely for information gathering and price range estimates - to know what I was looking at financially if I was to go ahead. While they were the first vendor I spoke with, after numerous calls over a month or so, they also ended up being the best company I spoke to.
From the very first contact with Luke Lipovac I was extremely happy with their professionalism and knowledge of product. There was no pressure on me at all from a 'sales focus' then and there, and Luke encouraged me to look around as Natural So...lar was confident they would not be beat in skillset, warranty/reputation and especially price. Luke answered many of my annoying questions over a few weeks as I was doing research into battery options. During this time he kept checking in with me to see how I was going, but was never pushing the sale on me, more just wanting to help if he could. I also took his challenge and called approximately 10 other companies (including VPP programs/schemes) to see how they lined up. True to his claim, I found Natural Solar was substantially more competitive financially than every other vendor - with most coming in almost 3-5k more expensive, and the closest competitor still being over 1k dearer. Natural Solar's labour/parts warranty was among the best I could see, and delving into peer reviews I couldn't see any fault with their service online. That was enough for me so I pulled the trigger.
Very happy with my new system
Natural Solar installed a 4kw Solar for me. Dealing with the company was a great experience. The installers arrived on time completed a very neat installation with all wiring hidden or neatly presented on the outside. All left over materials were taken away.
Thanks Luke Lipovac for the great service.
Professional and a high standard of quality
Sonnen battery installed in my property, the job was done to a high quality and the team carrying out the work were professional.
Thanks Jonathon Green and the team !
I would recommend using natural solar.
Our Tesla battery
Great dealing with this company. Very quick to organise and to install. They came on time every visit and the two lads who installed were very nice and willing to answer all our questions. We would be happy to deal with them again
Fixing issues with Inverter
After connection to NBN I needed to reconfigure my Inverter. Ultra quick and quality service from Natural Solar fixed the issue. I would recommend Natural Solar due to the great service given.
Professionals with Integrity
Great to deal with right from the first phone call to final instal.
Due to a manufacturers firmware update I had to call a few months after install. Natural Solar had someone onsite within a day and problem fixed. Couldn’t have asked for better after sales service.
Pain free and independent from the grid, almost
Very easy process from first contact to installation. Everyone has been very helpful and the whole process was painless.
It took a little longer than I had expected, but it was mostly waiting for the local power authorities to approve the application.
The Tesla Powerwall works well, I enjoy seeing what is happening to the electricity my panels produce.
I was surprised to see short periods of power coming from the grid still. This is apparently the battery maintaining alignment with the grid to avoid issues if or when the grid is needed.
I have barely needed to use grid power since the battery was installed. Very happy and thankful to all the staff, especially the office staff who helped making the final payment.
Excellent customer service and product
My whole experience with Natural Solar was excellent from start to finish. I was dealing with Luke Lipovac who was very helpful answering my questions and giving me all the information I needed. Very responsive, always returned my calls when he could not answer very promptly. The best part of my experience was the actual installation of my PV system. The installers did an excellent job, they explained everything and their quality of their work was superb. Highly recommended.
Very happy with the end result
Natural Solar was recommended to us by another local resident and friend, which saved us from unnecessary amounts of shopping around. We were more than impressed with what we heard and saw and it didn't take long to convince us we had found our solar partner. We signed on the dotted line and less than two months later we are now reaping the rewards of our investment. The solar panel, inverter and battery installation teams were all great. Natural Solar coordinated it all for us and promptly responded and accommodated all changes required. ...We look forward to doing our bit for the environment, saving lots more of our hard earned dollars and being rewarded when we feed back into the grid. Even our kids aged 4 and 6 are excited about this purchase!
Kudos to Alan Williams and Rizwan from Natural Solar. Alan came on Saturday to provide his advice. Installation was organised by Rizwan a week after I signed the contract. Efficient and Impressive. Well done. Both Alan and Rizwan deserve pay rise! Solar is now up and running.
Ordering on the phone was easy and uncomplicated. All questions answered and the entire process made easy. The same with he arrangement for installation and the installation itself. The entire process was very efficient and thorough.
Quality system and install Sonnen battery rocks
Found the sales team extremely helpful with overcoming my initial lack of knowledge regarding solar , solar batteries and safety.
Installation was efficient and very tidy, impeccable .
The Q-cells and the installation quality appear much better than other solar installs that i have seen and the Sonnen battery slim line design and quality is brilliant.
Can’t go wrong
So we went with natural solar after a failed attempt and 6months wasted with energy Australia. We were impressed by a battery installation at my parents house we ended up getting a solar system with a battery. Had a few problems with a new installer for the panels which was the battery guy pointed out and said wasn’t good enough and made sure they came back to do a proper 100% good job. Not many places would actually point out some problems and say they will get them fixed so was pretty happy with that. Victoria Patterson Was our saving grace at natural solar as she took it upon herself to make sure we were happy and completely satisfied. If you need help she is the one that goes above and beyond to help
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Questions & Answers
It’s been there weeks since paying the deposit for a Tesla powerwall,, still waiting for an installation date what’s the problem, why the delay?
Can you send me again your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter including your company name please as i have mixed up all?
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