Navman MiVue 820 Questions & Answers
VerifiedMPN: MiVUE820
Hi, I have been using a Navman MiVue 820 DC dual-channel dash cam for the last 7 years. I am experiencing an issue with the rear camera.
The main screen does not display any footage from the rear camera; it is completely dark. However, when I disconnect the rear camera by removing the cable at the rear camera end, the main screen displays a message saying the rear camera is disconnected. Therefore, I assume there is no issue with the cable connecting the two devices.
My question is: which rear camera is suitable for this device in Australia? I have seen one called the Navman A20 Rear Camera. Is it compatible with this device?
The A20 is the correct rear camera to use with the Navman 820 dual camera system.
Hi Iqbal, Thank you for reaching out to us. The Navman A20 rear camera (AC001020) is compatible with the Mivue 820 DC. We are sorry to inform you that the A20 rear camera is already out of production and no longer available for purchase from the Navman online store.
To further isolate the problem with your rear camera, we suggest trying the steps below:
• Make sure you are using a compatible memory card in the Dash Camera. An incompatible card can cause multiple issues. For recommended SD cards, please refer to the link external link . • Perform a hard reset. To reset, insert a small rod (such as a straightened paperclip) into the shutdown button beside the barcode (the camera) to shut down the device. Leave the device off for 5 seconds then press and hold the power button to turn it on. • We understand that you have tried disconnecting and reconnecting the cables, but connection could be intermittent. Please make sure any excess rear camera cable is not coiled tightly. Sometimes a connection may be loose, or a poor connection can cause issues. • Bypass the rear camera connection cable if possible. Connect the rear camera directly to the Y- splitter. This is to identify if the problem is with the rear camera or with the rear camera cable.
If the above steps won’t work, please send us a direct message or send an email to our email support team at pcnsupportaus@navman.com.au with your Full Name, Phone Number, Shipping Address, Device’s Model Number, Serial Number, so we can assist you further.
Kind Regards, The Navman Team
Hello, the footage from my Navman mivue 820DC is very blue and when playing back footage to see if I could read the number plate of a car that came over the centre line towards me, I couldn’t make it a single letter/digit. Is there any way to improve the quality of the footage in settings? I’ve looked but can’t find anything useful. Thanks
I had a similar problem with my rear camera - the sky was bright pink. I found that the usb cable was a bit loose and pushing it in properly fixed the picture. If you’re referring to the front camera, it probably isn’t a cable connection causing the problem. I’m not aware of a setting that would be causing the issue with colours (make sure you have selected the highest resolution available). It might be worth asking Navman about this.
Hi Tarmac, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. For this concern, all Navman dash cameras come with a blue film on the lens to protect it during production and transport. in most cases where customers have blue footage, checking and removing this resolves the issue.
If this doesnt answer your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know! Kind Regards, The Navman Team
How do I know if it is on loop record
Hi Wendy, Thank you for reaching out to us. Regarding your query, the system indicator should be flashing green and amber alternately while the recording is in progress. Please make sure to use one of the recommended SD cards. For the recommended microSD card brands and types, please refer to the link below: external link If you will have any other queries, please send an email to our email support team at pcnsupportaus@navman.com.au.
Thank you.
Kind Regards, The Navman Team
Hi,my Navman Mivue 820dc the always show on the screen format SD card and i did reformat but after still showing on the screen format SD card. I just thinking maybe my SD card is damage. I brought new SD card but still the same. Can you please help what the problem for my Mivue 820dc? Thanks.
Hi Marin A., Thank you for reaching out to us. Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
My Navman mivue 820 keeps turning itself off completely. It will turn back on when I turn it on and it does record but it will turn off again
Hi Jess, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
Hi with my mivue 820dc is there a way of changing the contrast of the main pic so that it is easier to read the speed ? Thanks greg. g
HI Greg, Thanks for posting your query. To set the exposure level to adjust the brightness of the image of your video recordings, please go to Settings > Video Recording > EV. Hope this helps! Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
Thank you
You're welcome, Greg! :)
Cheers, The Navman Team
Hi, I have had a Navman 820DC installed in my Iveco, seems to be working fine. I want to know if I can change the display screen to only show the front view but still have the rear cam recording ? I went thru the user guide and I cant find an option for that............need some help pleasssssssse. Thanks. Farmer Greg
Hi Greg, Thanks for posting your query. Unfortunately, the Picture-In-Picture (PIP) screen is automatic once the rear camera has been connected and there is no setting to disabled this. Sorry for the inconvenience caused.
Hope this helps! Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
Thanks for that information
No worries, Greg! :)
Can I connect the MiVue820 to my phone via wifi Cannot find how to do it anywhere Will be disappointed if I can’t as I thought I could
Hi Louise, Thanks for posting your query. Unfortunately, your device has no wifi feature that is why you are unable connect your smartphone with it. For the steps on how to view/download your recordings to your computer, please refer to the link below: external link
The wifi feature can be found on some of our latest models like MIVUE765 SAFETY, MIVUE1000 SENSOR XL and MIVUE1100 SENSOR XL DUAL CAMERA.
Hope this helps. Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
I have just removed my Mivue820 card and connected it to my computer. There is one file in the Events folder which has both front and rear video that I can view. The files in the Video folder, however, (i) all have today's date in the file properties and (ii) are all blank - they play but just show a black screen. Any suggestions?
Hi Jim, Thank you for posting your query. If the video files only show black screen if played through the Mivue Manager software, and if the video files work fine when played on another media player, please try to download and install the K-Lite Codec Pack Full (Codec Pack Release Date Oct3)
Info: external link Download Link is : external link
If you will have any other concerns, you may also send an email to our support team at pcnsupportaus@navman.com.au.
Regards, The Navman Team
Hi I brought a Navman Mivue 820 dc on 31st December with a hardwiring kit I had a shop put the wiring kit in I had no problems then a couple of weeks ago I noticed that my was getting harder to start like the battery was going flat then 2 days ago I noticed my camera isn’t turning off like it’s meant to but in the morning after I drive to work and park and turn the car off 2-3 minutes later the camera will turn itself off like it’s meant to but in the afternoon after I drive home from work it won’t turn off at all I have tried putting it back to factory setting and I rest it as well and it did turn off like it was meant to after I reset it but today 1/4/20 will not turn off in the afternoon no matter what I do but did turn off in the morning would anyone know what’s going on thank you
Hi Rebecah, Sorry to hear you are having problems with your Mivue820. What we can do is to book the dash camera and the Smart box for assessment. If you would like to send the items back for service, please send us a private message (or alternatively you can email our support center @ PCNsupportaus@navman.com.au) with your Name, address, phone number, email, serial number and the date of purchase so we can create a Repair ref number and can arrange to have your device tested at our repair centre free of charge.
We apologize for any inconvenience and hope we can resolve your issue.
Thank you.
Kind Regards, The Navman Team
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