Navman MiVue740 Questions & Answers
VerifiedMPNs: AA001740 and NAV00004
My MiVue740 will not stay on even when connected to a power supply. I cannot access any menu items due to it shutting down after about two seconds. Do I need to replace the battery?
Hi Robert, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
When my dash cam is on and it’s recording the screen turns off after a min is that normal and does it still record while driving ??
Hi Darren, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
I have a mivue 740 ( 3 years old now ) and am very happy with it however the sun is very harsh in Townsville and my suction cap has given in to it have tried to replace it but each time i buy one ( on line unable to purchase local ) I am told it was definitely the correct one but after 3 purchases the ball is always to big can anyone help me please . John
Hi John B, Thank you for reaching out to us. We are sorry to hear that the mount got faulty. Regarding your concern, the compatible mount can be purchased from the Navman online store. Please refer to the link below:
external link
If you have concerns with the mounts purchased from the above link, please contact our email support team at pcnsupportaus@navman.com.au for further assistance.
Thank you.
Kind Regards, Navman Team
Can I purchase a windscreen clamp as my suction cap is broken Everything else is working fine
Hi Dale, Thank you for reaching out to us. The mount for the Mivue 740 dash camera can be purchased from the Navman Online Store. You may refer to the link below: For Australia: external link For any other concerns, please send an email to our email support team at pcnsupportaus@navman.com.au.
Kind Regards, The Navman Team
I am trying to update or at least check for updates for my MiVue 740. It doesn't always record and reverts to 2014. MiVue desktop doesn't work. A Mac version doesn't connect to the device, freezes. Can you provide a solution please for both problems
Hi Art, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
I can’t view the live footage off my phone. It says that the dash cam is not in recording view?
Hi nigeldullaway, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
I got the same issue here, were you able to find what was causing this and fix Nigel?
I got 0 help from Navman, but I reset my phone and deleted all the apps on it then I could view the live video. Once I downloaded the apps back onto my phone I couldn’t view it anymore… also, I use an iPhone and friend bought the same camera and he uses Samsung and didn’t have any issues.. I dropped kicked the camera down the street and bought a different camera.
I have been trying to get live view for 2 weeks now and I think I have finally had a result. You have to go into settings find the MiVue app go in and turn off mobile data at the bottom. I then can see live view. Been cutting and shutting wires very frustrated not a lot of help from Navman.
Thanks for the tip on getting the live to work in iOS app Steve! Turning mobile data off in the app settings worked. Was about to rip it out and take it back
Have tried to format SD card. When I activate the tick enabling the format process, the screen returns to the formatting question, therefore not completing the formatting process.
Hi Denise, Thank you for posting you query. We are sorry to hear that you are unable to format the SD card. For us to further assist you, can you please confirm if you are formatting the SD card through the dash camera or through the computer?
If you are formatting the SD card through the computer, please try to format through the dash camera. For the steps, you may refer to the link below: external link
If you are unable to format through the computer or through the dash camera, the SD Card may be faulty.
For further assistance, you may also send an email to our email support team at pcnsupportaus@navman.com.au.
Thank you.
Kind Regards, The Navman Team
Hi,
I am trying to recover footage from the 5/2/21 From an incident.
I've connected to the pc and am able to view the last days I drove the vehicle being the 12/2/21, 11/2/21, 10/2/21 but before that the date is marked as 4/3/21(a month ahead in the future). I've been through all the videos and there is footage from the 4/2/21 but not the day I need of the 5th.
FYI I didn't use the car from 6/2/21 to 9/2/21.
Could you please help.
Thanks,
Hi KMac, Thank you for posting your query. We are sorry to hear that you are unable to find certain video files from the recorded videos. We noticed that you have emailed our support team directly at pcnsupportaus@navman.com.au regarding your concern. We will continue to assist you via that medium. We apologize for any inconvenience and hope we can resolve your concern.
Kind Regards, The Navman Team
I am unable to access the Settings Menu which is necessary to set Time and Date. Any help would be appreciated. Clem
Hi Clem, Thank you for posting your query. With regard to your concern, please try to perform a hard reset. To reset the device, please refer to the link below: external link Please also try to remove the SD card and then turn the unit back on and see if it will resolve the problem.
If you will still encounter the same problem, please send an email to our email support team at PCNSupportAus@navman.com.au with your Full Name, Shipping Address, Phone Number, Date of Purchase, Serial Number so we can further assist.
Kind Regards, The Navman Team
Thank you for the helpful information
Hi Clem,
Thanks for your feedback.
Kind Regards, The Navman Team
If I use mivue the date shows no footage but if I look at the file manager I can see that there are files recorded on the day in question. Is there anything I can do to access these files
Hi CraigB, Sorry for the troubles. To playback your recordings via MiVue Manager, please refer to the link below for the steps: external link Hope this helps! Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au Kind Regards, The Navman Team
My mivue740 is connected to my cars battery for constant power. Everything including parking mode has been working fine, however, recently parking mode is not working when my car is turned off. Also, when my car is off, I’m unable to turn the dash cam on to have a look at playback videos. It no longer detects any motion or g shock movements when the car is off.
Hi Diem, Thanks for posting your query. We are sorry to hear that you are having problems with your dashcam. May we know if your device is connected to a hardwiring kit such a smartbox? Parking mode will only work properly with external power such as a hardwiring kit.
If you have a hardwiring kit installed, you may refer to the link below to properly set up the Parking mode: external link
Hope this helps! Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
Yes i have a hardwiring kit installed. Parking mode is set up, it just doesn’t work anymore.
Hi Diem,
We understand that. You may try the troubleshooting steps from the link below to further isolate the problem: external link
Hope this helps!
Kind Regards, The Navman Team
I have a problem with the emergency recording, coming on and off all the time, on my &740. could you please advice Alf Goater
Hi Alf, Sorry for the troubles. By default, if an event occurs, such as sudden impact, high-speed driving, an aggressive turn or an accidental crash, the G sensor will activate an "emergency" recording (an event recording). We recommend adjusting the sensitivity level of the G-sensor by going to Settings > G-Sensor Sensitivity > Emergency.
Hope this helps! Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
I have tried your instructions for the MI View 740 but cant obtain the Settings for the G Se nsor , at all. ?
Hi Alf,
Sorry for the confusion. To adjust the sensitivity level, please go to Menu > Video Recording > G-Sensor Sensitivity.
Hope this helps!
Kind Regards, The Navman Team
Im sorry I have tried all you have suggested but still cant get G sensor , and it still going on and off.
Hi Alf, Sorry to know about that. Please email us at PCNSupportAus@navman.com.au to provide us a photo showing the only options that you are getting when you go to Menu > Video Recording, and we will do our best to help you further.
Kind Regards, The Navman Team
Does it have video looping
Hi Peter, Indeed, this device will automatically overwrite the oldest recordings once the memory card got full. To check how many videos can be stored on your memory card, please refer to the link below: external link
Hope this helps. Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
I hardwired this dashcam to the battery so it can have parking mode working. But Even when I have it only on g sensor mode the motion detect keeps recording all the time and it's going to ruin my car battery.
Hi Eddy, Thanks for posting your query. For the parking mode feature to function correctly, the device needs to be connected to a Mivue Smart box. To set up the parking mode, please click the link below: external link
Hope this helps! Otherwise, feel free to contact our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
I have this Dashcam and I use the data to download GPS data to Google Earth to map where we have travelled. Do you have something that would allow the Dashcam to operate via a battery pack that has a USB plug (To make it able to be used outside of the car to get The GPS data when not driving) instead of needing to plug in to the cigarette lighter?
Hi Allan44, Thanks for posting your query. Unfortunately, your device is designed to be connected to the supplied in-car power adapter only. The use of battery pack is not recommended. Sorry for the inconvenience this has caused you.
Hope this helps. Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
I have been given a MiVUE745 as a fathers day gift. I have installed into car correctly, I have installed MiVue software on my laptop correctly. I have tested the camera of a few laps around the city. The picture quailty is A1Perfect as is the sound when I playback through the Camera itself...When I backup the footage/clip to the laptop and access the MP4 file the film quality is perfect however the audio is non existent through the laptop..What am I doing wrongly that would cause the audio not to play on laptop..In fact, I tested the audio using a USB direct to the camera , accessing the MP4 file and played through Laptop and same deal, film quality perfect, Audio NIL....no sounds what so ever...... Is there a trick to it somehow ????? Greg JOBLING of Geelong, Victoria, AUSTRALIA 6th Sept,2020..email.... [email removed]
I followed instruction from NAVMAN TEAM >>>>>@....mitac_support@mic.com.tw ((1. If you are using a Windows computer, we recommend updating/installing the codecs to further isolate the problem with MiVue Manager. Please refer below: Info: external link Direct Download Link: external link 2. Uninstall and reinstall the MiVue Manager. )) The result was ""Instant Success "" Thank You So Much to the NavMan Team Member ....who chose not to disclose his name,,,,Great Work !!!!!!! Regards:: Greg JOBLING
Hi Greg,
It is good to know that the problem has been resolved.
Cheers, The Navman Team
My new Navman MiVue screen goes blank after several minutes while it is plugged in to the connection & while driving
There is an option to have it always on or to have it turn off automatically after recording starts. For the LCD settings, go to Settings>LCD Standby.
Hi Ken, Thanks for posting your query. AKB is right, please check if your device only on LCD standby by going to Settings > System > LCD Standby. Please also ensure you are using a Micro SD card designed for use in Dash Cameras. Faulty or incompatible Micro SD cards can cause your device to not function correctly, may arise problems with the recorded files, freeze, and even cause the device to intermittently turn off or even not power on. For more reading please refer to our website: external link
Hope this helps! Otherwise, feel free to contact our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
Thanks
No worries, Ken! :)
Sorry for being a little short in my thanks but following all your advice I’m please to say that my dash cam is now working very well. Your prompt response to my original question is very much appreciated.
Hi Ken,
That is so great! No worries, we are glad to be of help.
Please feel free to contact our support team at PCNSupportAus@navman.com.au if you have any other concern.
Cheers, The Navman Team
What navman dashcam have loop recording?Or how do you manage the storage of files?Do I have to manually delete every time it is full?
Hi Mike, Thanks for posting your query. Our dashcams like MiVue740 will automatically overwrite the oldest recordings once the memory card got full. To check how many videos can be stored on your memory card, please refer to the link below: external link
Hope this helps. Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
Why won't my DDR MiVue Navman connect to my iPhone 8 plus. I have downloaded the Navman app on my iPhone which sends you to Settings/Bluetooth but is unable to find the dash cam?
Hi John, Thank you for posting your query. We would like to inform you that the Mivue 740 can’t be connected to the phone via Mivue Pro App because because it does not have a WiFi feature. If you need further assistance, you may also send an email to pcnsupportaus@navman.com.au.
Regards,
The Navman Team
I Am unable to use my navman as it says I need to reformat my sd card and I go to format and it wont alow me.
You may need to get a better card. Only the faster ones work in the MiVue.
2 questions.. can you update the miveu740 ? is there a bracket mount for same ? I hate things stuck on my screen
Hi John, Thanks for posting your queries. For the updates, we haven’t released any yet. You may visit our FAQ site (https://service.navman.com/) from time to time to check for firmware update for your device.
For the bracket mount, we only have the suction type and 3M type for your device. You may visit the appropriate link below to check them:
Suction type Australia: external link New Zealand: external link
3M type Australia: external link New Zealand: external link
Please feel free to redeem our coupon code "REGOFFER1" at the checkout and enjoy 15% off all accessory products from our online store.
Kind Regards, The Navman Team
I was wanting to mount it up by the mirror off the screen and power it from 12v from the light source. From my experience the suctions break down with sunlight and they fall off the screen every few weeks. Is there another lead available rather than the huge cigar lighter plug .. ? Thank you
Hi John, We have the Navman Rearview Mirror Dash Cam Mount available for purchase. To process the order, please visit the link below: Australia: external link New Zealand: external link You may use a Smartbox to power up the device. Smart box can be hardwired to your car’s battery. We recommend that you have an auto electrician to install the MiVue Smart Box. You may click one of the links below to purchase the MiVue Smart Box. Australia: external link New Zealand: external link
Kind Regards, The Navman Team
Get an answer from our members and Navman representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.