Navman MiVUE780 Questions & Answers
VerifiedMPN: 3676685
Is the power connection on my Navman MiVue 780 a micro USB or a mini USB?
Hi Joystrick, Thank you for reaching out to us. The MiVue 780 uses a mini USB cord. If you have additional queries, please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns.
If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
Why my Newman cam 780 video screen is up side down?
Hi Rohana, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
hi how do i replace the battery please
Hi hoot, Thank you for reaching out to us. Regarding your query, we are sorry to inform you that the battery of the device is not user-replaceable. If you will need further assistance, please send an email to our email support team at pcnsupportaus@navman.com.au.
Thank you. Kind Regards, Navman Team
How do you reset the camera? Ours seems to be locked on. I have removed it from the power source but it is still showing that it is charging and it is locked. No matter what button I press it will not shut down or reboot. Have removed the memory card, put back in but nothing.
Hi Liz Thanks for reaching out to us! Please head over to our online self-help resource at service.navman.com where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
Can you update your Mivue 780 via wifi
Hi Gary j Thanks for reaching out to us! Updating the MiVue780 via WiFi is not supported. You have to use a computer and memory card to update the firmware on your device. Instructions are available here; external link
You can also head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns.
If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
My Navman MiVue 790 has turned the picture upside down...Why would this happen and how can I correct it... It was all good then next time in the car it was upside down...I have all the updates... Regards Jenny..
Hi Jenny, We are sorry for the inconvenience. The problem may have something to do with the the old firmware, we have released new firmware that resolves this case. If you had already installed the latest firmware update and you are still having the same problem, please send an email to our email support team at pcnsupportaus@navman.com.au for further assistance.
Thank you.
Kind Regards, The Navman Team
Hi Jenny,
I'm having the same issue. Did they fix your problem?
Cheers Karl
Me too
Hi on my Mivue the girl gives me overspeed warnings which i like but most times when she does it will be say i am in a 60 kmh zone and i am doing 50 she will tell me to slow down .Do i need to to do an update as i only have had 4weeks thanks. also when i turn it on sometimes the dash cam is very dark but if i turn it off again then back on it is ok
Hi Bill, Thank you for posting your query. For us to properly address the concerns that you raised, can you please confirm the model number of the device that you have? Based on the information that you provided about the overspeed warning, it sounds like the device that you have is a car navigational device and it is not a dash camera such as the Mivue 780.
Thank you.
Kind Regards, The Navman Team
Navman micam sku 1700?
It is dashcam and navigational
Hi Bill,
Thank you for the information.
Can you please confirm if it is the Micam GPS, the MiCam Explore or the MiCam Truck?
Thank you.
Kind Regards, The Navman Team
Micam gps jvm
Hi Bill, Thank you for posting your query. To properly isolate the problem, please perform the following steps below. 1. Check the Speed Limit Alert settings on the device. Make sure that it is set to “Auto”. To do this, go to Settings>Safety>Warnings>Speed Limit Alerts>Audio Alert. 2. Perform a hard reset on the device by pressing the power button for about 5-10 seconds until the device shut down. 3. Update the device maps and software via WiFi. Please refer to the link below for the steps. external link 4. Update the device to the latest image update. Please refer to the link below for the steps. external link
If you already have the latest map and software update installed and this has not resolved your problem, please fill out the information below and please contact our email support team at pcnsupportaus@navman.com.au. a. Please provide the location of the mapping error and the type of mapping discrepancy (for example: Speed limit incorrect. The Navman is showing 50km/h but speed limit is 60km/h). We will test this on our end. b. If we cannot find the error, we may ask you for additional information. c. If we do find the error, we will report the error to the mapping provider or provide another solution.
Kind Regards, The Navman Team
I have uploaded MiVUE Manager and finally I could hear recorded audio :) . When I uploaded the same video clip to my video editing software the audio could not be heard. Could you please tell me why? Regards, Ernest
Hi Ernest, Thank you for posting your query. There is a possibility that the audio format of the video file is not supported by the video editing software. It is the reason why we always recommend to use our MiVue Manager in viewing and playing the recorded video files of the dashcam.
If you have any further queries, you may send an email to our email support team at pcnsupportaus@navman.com.au.
Kind Regards, The Navman Team
My Navman 780 functions perfectly except for be problem. The connection to my phone is intermittent. Mostly it will not connect. The wifi Setting on my phone shows the Navman is connected. But on the Navman itself it mostly displays the wifi icon with and exclamation mark. And the myvue app says there’s no connection. There does not appear to be reason for this. I’m running an iPhone 6s with latest OS. Can anyone offer some advice?
Hi Ralph, Sorry for the troubles. The first thing I would suggest is to perform hard reset to the device by poking the reset hole on the top of it. Then, try to reconnect again to the app. If the problem persists, please uninstall and reinstall the MiVue App (not MiVue Pro app) again and on your mobile phone’s Settings > Navman MiVue Pro > Ensure Location is set to Always, Photos is on, Background App Refresh is on and Mobile Data is On.
Hope this helps! Otherwise, feel free to email our support team at PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
Hi guys just trying to find how to reset the speed when its 110km and the dash camera say its is 100km limit cheers Kevin
Hi Kevin, This warning is the Speed Camera warnings. This model does not come with updates for the Speed Camera warnings. However, we did release a one off update for the Speed camera warnings. It is available here: external link NAVMAN_English Navman.html
This is the last and only update available for this model.
Some of our newer models do come with free monthly Speed camera warning updates.
Kind Regards, The Navman Team
I don't get any audio when I playback the video footage from my 680 & 780 dash cams. I have the sound recording activated on both units, but nothing comes back on playback on the computer. Is there an issue with this?
Hi Raf, Thanks for posting your query. Sorry for the troubles. To assist you better, may I know what application are you using for playback and the operating system of your computer? To download and view your recordings to your computer, we recommend using the MiVUE Manager. You may refer to the link below for the steps. external link
Hope this helps. Otherwise, feel free to contact our support team on PCNSupportAus@navman.com.au
Kind Regards, The Navman Team
Hi, my model is MiVue 780 and it’s just over a year old. I’ve connected it a continuous power supply with the vehicle battery. I’ve set up some my preferences, eg. parking mode, voice warning, DST 1+ hour, HUD etc. Recently it started loosing all preferences set up by me and gone back to factory set up. Every morning I’ve to set up my preferences. Some day few Times during the day I have to set up according to my preference. Can someone please have any solutions for this???? Regards
Hi Ash, Sorry that this is happening to your device. We highly suggest to update the firmware of your device to get the issue rectified .Yuo may refer to the link below for the steps. external link *Note: if it's your first time visiting our FAQ site, select a region first then try the link again.
Hope this helps. Otherwise, feel free to contact our support team at PCNSupportAus@navman.com.au
Regards The Navman Team
HI, Thanks a lot for your reply. I have download recommended firmware and copy on to a micro sd card. But when I put the micro sd card in the dash cam, firmware update doesn't start. I have also downloaded Mi Vue Manager and can't get it done from there too. Please advise how can I get a way from this issue.
Hi Ash, Sorry to know about that. Could you please check if your memory card is compatible with your device? You may refer to the link below to check our recommended memory cards: external link If you are using a compatible memory card, please try to format it on your computer and download the firmware update again. *Note: Formatting the memory card will delete all the files on it. Please backup all your files before doing the format.
Hope this helps. Otherwise, feel free to contact our support team on PCNSupportAus@navman.com.au
Regards The Navman Team
Team Navman, thanks a lot for your guided support. The problem has now fixed. I would like to input some feedback, micro SD card needs to format in the dash cam. Formatting in the PC doesn’t work. Otherwise your steps to update the firmware has resolved the issue. Once again I do appreciate your kind support. Regards Ash
Hi Ash,
That's great! Thanks for the feedback, we will take note of it.
Cheers, The Navman Team
When i turn the car off the camera turns off does the unit have an internal battery
Hi David, Thank you for your question. The built-in battery’s function in your device is to allow the device time to save video files to the memory card in the event of the power supply being suddenly severed.
The device is designed to function only when connected to a constant power source. If you wish to utilize the park mode feature, you will need to install a power box such as the MiVue Smart Box hardwired to your car’s battery. We recommend that you have an auto electrician to install the MiVue Smart Box. You may click one of the links below to purchase the MiVue Smart Box.
Australia: external link New Zealand: external link
Hope this helps. Otherwise, feel free to contact our support team on PCNSupportAus@navman.com.au
Regards The Navman Team
My Navman MiVue 780 went off. I took it off the window mount and it was very hot to touch.. it had been on less than 15 minutes. Now I cant get it to start up
Hi Peta G., I am sorry to hear that you are having a trouble getting your device to start up. Please perform the following steps to rectify the problem: A. Charge the device by the Navman in-car power adaptor or the Navman AC adaptor for at least 20 mins. B. Perform a hard reset by poking the reset hole at the top of the device. C. Turn the device on.
Hope this helps. Otherwise, feel free to contact our support team on PCNSupportAus@navman.com.au
Regards The Navman Team
I am ready to set up my MiVUE780 Dash cam, have had it for some time but had another unit in the car. I have it connected to my PC with the USB cable, can I set it up this way?? I find the instruction sheet difficult to read as the print is quite small.
Hi Compvet, Thank you for your question. You may need to connect your device to a wall charger or in-car charger for setting up. This is due to your device will display a data transfer screen when connected to a computer.
For the instruction sheet, you may try downloading this: external link *Note: if it's your first time visiting our FAQ site, select a region first then try the link again.
Feel free to contact our team for any other concerns via pcnsupportaus@navman.com.au
Regards The Navman Team
Does it have parking mode?
Hi Sagar S., Yes, the MiVUE780 has the Parking Mode feature. To know more about this model, you may refer to the appropriate link below: Australia: external link New Zealand: external link Feel free to contact our team for any other concerns via pcnsupportaus@navman.com.au
Regards The Navman Team
Hi there I have a Navman mivue780 anyway I want to be able to press a button And it save the last 2-3 mins on recording to another file ? Is that possible Ive seen it done on other dash cams and I would like to know if I can do it with this one
Hi Abbey B, Unfortunately, your device has no option to trim your recordings. Alternatively, we recommend settings your video clips to 2 or 3 minutes length. To do that, kindly go to Settings > Video Recording > Video Clip Length.
Hope this helps. Otherwise, feel free to contact our support team on PCNSupportAus@navman.com.au
Regards The Navman Team
My Navman MiVue 780 has stopped giving audible warnings....No "Turn on your lights", and no alarms when approaching a speed camera. I still get the visual warning, but no sound
Hi Rob, Sorry to hear that your device has stopped giving you audible warning. To get the issue rectified, kindly go to Settings > System > System Sound, make sure it is On. If it is already On, go back and select Volume then press the button for + to adjust to your desired volume level.
Hope this helps. Otherwise, feel free to contact our support team on PCNSupportAus@navman.com.au
Regards The Navman Team
We have just purchased a navman dash camera and want to know how to remove just the camera from the car to save getting it stolen. It seems very firm so we don't want to break anything trying to remove it from the car. Please advise. Thanks Jan
Hi Jan,
Please hold the ball joint of the mount and gently pull out the device.
Hope this helps. Otherwise, feel free to contact our support team on PCNSupportAus@navman.com.au
Regards The Navman Team
Hi, My MV780 works a treat, I can download files via the inbuilt wifi to the app and play the video files, but I cannot export, or upload the file without losing the audio. is there a fix for this?
Dear Chris B.
For online self-technical support, please visit our FAQ site: external link .
Alternatively, you can email our support team on PCNSupportAus@navman.com.au.
Regards The Navman Team
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