Terrible service. Purchased a property through Nelson Alexander. All well and good before signing the contract. Then nothing but issues and awful service afterwards. Very deliberate and calculated behaviour to mislead and not provide detail on information requested. I have 20+ questions still pending with them, and they also refuse to send through any updated. Unfortunately we will need to go down the legal path now.
- Verified customer
I was supposed to leave my apartment on the 5th. They insisted on making a final inspection on the 3rd while I was proposing the 4th. Indeed, I told them I could not have the cleaning/steaming done before the 4th and that was totally impossible for me to do otherwise, they said "it's fine we can pass on the 3rd anyway". And now they don't want to refund me the bond because the cleaning was not done on the 3rd during the final inspection (but has been done on the 4th as I told them it would be done). Now I am back in my country and dealing with their mess is a real pain.
Tenants rights optional
rented with Nelson Alexander. The first property manager was prompt. The second we were allocated never responded to our maintenance issue (side fence fell down, side gate unable to be locked, property not secured).
We provided our notice to vacate, the property manager didn’t acknowledge our email, instead instantly listing the property for and open and not advising us. When we pointed out it was in breach of our rights, the agent advised that they knew, however ‘most people don’t mind’. More like most people don’t know their rights. We got t...hat opening cancelled. The agent had again listed our property for an opening the week before we vacated but failed to notify us. We emailed and left a message the day before for an explanation after finding the listing online. This wasn’t acknowledged so on the day of opening our property I called head office to complain. The receptionist told me they could take a message for the branch manager but it wouldn’t hold much weight coming from her so she suggested we call the following week. That wasn’t exactly going to solve the issue of our property being opened up without notice or our consent. Never heard back from upper management.
Almost passed on the house due to the auctioneer being rude
We bought a house in Brunswick through Nelson Alexander. I am a small middle age female. I first rang the Realstate agent (older white male) to make a pre-auction offer. He was incredibly rude, laughed in my face, told me that I needed to come back with a serious figure over $100k extra of what I was offering and to go talk to a bank first. At that point I had already secured a loan and had more than enough capital to buy. I have a very successful career mind you. He had the audacity to send me a rude email about applying for a loan first. I a...lmost did not go to auction because of that, but really liked the property so i decided to rock up anyways. Luckily there was another young bloke helping the day of the auction who did give me the time of the day and cared to show the property to me. I ended up buying the property at an amount lower than the initial offer I had made on the phone. Wish the owner knew this. Arrogant and rude. Almost costed the owner the sale. I insisted in dealing with someone else to finalise the purchase.
Bad overall experience as a potential seller. Felt too arrogant and rude for me unfortunately. Then as a potential tenant not treated well. Forceful, abit intimidating for my liking. to what I really wasn't sure about. My experience with the Reservoir office. Hope things have changed.
I have never been so disheartened in human service.
We found our dealings with an agent from this company (KeilorEast) unethical and seemingly deceitful.
Our thought to be purchased dream home, not so dreamy when all strategically staged furniture was removed, all the flaws were apparent.
Buyer beware with these low tactics.
Never again will we purchase a property from here.
A costly lesson in believing everyone has the same basic ethics as yourself!
- Verified customer
Revolting service - complete contempt for their landlords
Terrible landlord experience with Nelson Alexander Northcote.
They placed absolute ferals who were already known to them as non paying tenants into my property.
These people damaged the property including theft of fixtures, removal of awnings, burns in carpet, flooding, gouges in wood bannisters, rubbish piled up
There were multiple complaints from neighbours
Nelson ignored all of my requests for a plan of action to deal with them and didn't even bother replying to my emails
Upon the end of lease, Nelson did not notice the damage in the e...
Best Realestate By Far
We previously had our house on the market with another real estate, such a waste of time and money! We had no feed back there was poor communication and we were basically told what we wanted to hear. We then changed realestate to Nelson Alexander Keilor East, best decision ever!!!! Not only did we have an understanding as to where the market was heading and what we should expect, our outcome was Amazing our communication was amazing , presentation and honesty. I HIGHLY recommend Nelson Alexander true professionalism
Kew office of Nelson Alexander
The staff at the Kew office of Nelson Alexander have leased a property in Brunswick East to another group of bad tenants. Each group of tenants at the property disposes of items into the property next door. They disturb the occupants of the property next door with loud, continuous talking for up to 9 hours. The tenants sit outside daily drinking alcohol. This prevents the resident next door from sleeping and the resident is also woken up during the night. The property manager's response is "there's two sides to every story". The landlord c...laims "she can't do anything", and to contact the Agent. July 8th 2019 Update: Nelson Alexander Kew office -- cross them off your list The agent at the Kew office of Nelson Alexander sent a horrible tradesman to install an illegal fence extension on April 6, 2019. The extension was added to the boundary fence between the rental property located in Brunswick East and the property next door. The Kew office manages this rental property. The extension was installed without a Council building permit, and without the permission of the owner of the property next door. The law states that both parties need to be in agreement before any extension is installed. This illegal fence extension increased the height of the side boundary fence from 1.6 metres to 2.06 metres which is in breach of Moreland City Council Building Regulations. The daughter of the owner of the property next door told the horrible tradesman that the extension was illegal. The horrible tradesman measured the height of the fence with the extension being installed, and saw that it was more than 2 metres in height. Instead of stopping, he went ahead and installed the rest of the timber lattice. The Council Building Regulations state:
Second time selling with agent
We sold for the second time using a Nelson's Agent (Flemington Office) The first was auction and the second private sale.
On both occasions we achieved a price that far exceeded our expectations.
The private sale result was achieved in just 1 week.
They had a great depth of buyers to pull from and were hard working,diligent and very thorough on both occasions.
Couldn't have asked for anything more
Not interested & poor sales techniques
This is Nelson Alexander in Essendon.
The first few times we rang they didn’t even bother to return our calls for a listing - how bad is that?The agent we finally got continued to compare our apartment (2bed/2bath/1park) to 2bed/1bath and sometimes no parking...no matter how many time we pointed out that he wasn’t comparing apples with apples he just didn’t get it. We continued to offer suggestions of how to sell and market the apartment because [name removed] just didn’t get it. There was no enthusiasm it just was just blah! At the beginning...
The most arrogant & rude people, lacking in customer service skills!
Have rented a property with Nelson Alexander for almost a decade & in that time have had a rude estate agent (male), unprofessional receptionists (brunswick office), a female property agent who doesn't answer calls, a bad experience/ bullied by staff in the office.
I have read many poor reviews online today & had wished I'd known how unprofessional, uncaring, rude, arrogant, self important and utterly unhelpful these people are!
I would never had rented a property from them if I'd known I'd been living with electrical issues, sinking floo...
Flemington Nelson Alexander
I've rented with Nelson for around 2 years now and Nicky Proctor who has been our property manager has been nothing short of execpetional. Professional, efficient, kind, reliable and the best customer service. I would highly recommend Nelson renting or buying this branch really knows the market and you are dealing with real people who care. Thank you for the continued service I look forward to our future.
Really bad customer service and worst property manager. They always change what they say and don’t care about tenants. Complains are ignored with really bad and rude communication and lies all the time also not real promises. They only seek money out of people without doing their job properly. I would give them 0 star if there’s one.
Rude, arrogant, liar, criminal (Do not trust) KEW, Vic
These criminals especially one agent lied to us and was very unrealistic about what we could get for our property (over estimate) he lied about openings on Saturdays and we weren't there but we drove past to see and he wasn't there. We had no sale and we had to pay 4,000 for no sale because he didn't do his job properly. He gave us lies just to get us to sign up. Do not trust save yourselves the stress and headaches.
Would give 0 if possible, DON'T sell through this agency!
If you are a seller, DON'T go through this company. I had a very bad experience with one of their agent in Ivanhoe office who didn't give all potential buyer the opportunity to offer and only selected maybe his friends to take the property at a very low price which is far below the market value.
Also the agent confirmed he would send Section32 to me but then sold the property quietly without letting me know anything. This property owner lost money for sure on Mountaiveiw Parade, Rosanna
Then I escalated this issue to ACCC and related offices and they filed this case and confirmed to monitor this company in the future.
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