Nelson Alexander

I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queries and requests promptly and efficiently. I cannot do without her. Her advice and work on various issues have always been dealt with professionally. Regards Lorraine Calleja

I had Mia Palamara from Nelson Alexander leasing my property in Moonee Ponds. I found her professional, enthusiastic and totally reliable. The property was leased in a matter of days with a minimum of difficulty and maximum satisfaction.

"Exceptional Service and Proactive Problem Solving by Nelson Alexander – Have been renting with Nelson Alexander for over 12 years in Kew. I recently had the pleasure of working with Megan Wilson from Nelson Alexander, and I couldn’t be more impressed with her professionalism and dedication. Megan was an absolute pleasure to deal with from start to finish. She was quick to address and resolve any issues that came up,… Read more

whether it was electrical, plumbing, or tenancy-related matters. Her responsiveness and attention to detail made the entire process seamless and stress-free. Megan went above and beyond to ensure everything was sorted promptly and efficiently, and I felt well taken care of throughout the entire experience. I highly recommend Megan to anyone looking for a reliable, professional, and proactive real estate agent.

Nelson Alexander are the worst real estate agents I've ever had the displeasure of dealing with. I am a property owner with multiple investment properties, but I'm also a renter. Seeing how they treat renters and rental applicants I will never let them manage any of my properties.

Steer well away from their property management it’s not a service that values long term relationships. Selling is one thing - you might be impressed by their slick techniques but the test of time in maintaining respect is lost once you give them an authority to manage - beware - read ALL the fine print - they will not do personal inspections on… Read more

the pretext they consider it dangerous! If per chance you do find someone brave enough to venture into your property to report on its condition they are not trained to check if built in appliances filters are clean!!! They don’t check current condition against condition report! They don’t follow up rent arrears unless you continuously ask them to - they rely on VCAT to resolve issues then delay findings because they have not correctly completed forms - it’s a litany of confusion & chaos - their MO is bandaid management. I can’t in all sincerity recommend them for anything!!! Not even debt collection!!! They cost me a fortune!!!! Never again!!!

I put this out today to let everyone know how dissatisfied and unhappy I am with the Nelson Alexander's property department headed up by Kate Holt. Had to move to another agent and leave the rental department of Nelson Alexander after over 20 years as the service level and attitude had dropped dramatically over the past 4 years. I am making all… Read more

landlords aware that no proper checks are done, and when they are done a lot of the issues or problems are overlooked out of pure carelessness.Tenants neglect is left unchecked and when it gets bad it is supposedly the landlords duty to fix it.

On some occasions I had to personally take time off work to inspect my apartment with the PM and was shocked at how they did their checks. I had to take it up with the head of the rental department Kate Holt. When I disagreed with her views on duty of care she was extremely rude and hung up on me on 2 different occasions. Not sure if this is because of staffing issues.

I took this up with their sales department a number of times (Peter Stephens) but I suppose they are only interested in you if you are going to put your property on the market.

Also I am making all landlords aware that their TRADIES ARE THE MOST EXPENSIVE. To change my gas oven to an electrical oven in my apartment I was given a quote by Nelson Alexander's tradie Dom Tech of at least $1970.00. I called my own tradie and got the full job done for $875.00. Even their electrical and fire alarm compliance check company starts from $550 plus parts. My own electrician got it all done for $265.00. When I made Kate aware, her attitude was she couldn't care less.These are just a few examples. The rental department seems to be in total disarray.I think they have forgotten who pays their wage as they are definitely not working for their landlords.

When I decided to move to another agent I discovered one of my tenants had notified them she was moving out at least a month earlier before Easter. Kate Holt totally denied that they were advised by the tenant. My new agent confirmed that what my tenant said was true.

I am an ex real estate agent and I think landlords should be made aware. If a landlord like me who has been with Nelson Alexander for over 20 years has left there will be many more making the move sooner or later. Sad but true when a big company like this has one of their major departments going of the service track!!

Having to sue them again - an updated review – Tried to resolve outstanding issues with this agent, but we were unable to reach even a remote resolution in respect of overcharged rent and a failure to fix a faulty shower screen (which they said they would fix before moving in!) for over 18 months. VCAT - here we go again. Tenants and landlords, go elsewhere, trust me.

Australia's worst real estate agents? – Can we please add zero stars, one star is a stretch for these Muppets. Probably made up of the most incompetent bunch of rude people, not stretch off the owner Sam. Want to experience the disgusting entitled attitude of its employees? Just give any of their branches a call and speak to one of the Muppets they refer to as agents

Nit serious real estate – This is a terrible real estate. I booked inspection and none arrived. We were 6 people to wait, and when I called they said we had to verify with website, but no messages of cancellation were sent. I booked another 2 inspection with 2 different houses and both were cancelled. Why ypu post rent inspection and let people to register and then you… Read more

cancel after 1 day?? We plan inspection leaving our job, asking for permission to leave early, and this real estate shows only that is a joke...

Stay away from them

Incompetent Property Management – INCOMPETENT PROPERTY MANAGER, DO NOT RENT OUT YOUR PROPERTY THROUGH THIS AGENT. My experience is with Nelson Alexander Essendon. Absolutely no regards for the property, over the period from December 2021 to July 2024, they have only conducted 1 single "routine" rental inspection. Extremely poor communication where it takes multiple emails and… Read more

phone calls to get a hold of the property manager. For the repair and maintenance requests, I did not receive any invoice or completion photos on the monthly statements which made it very easy to lose traceability.

Absolutely zero organisation skills on basic administrative tasks. One particular instance where the plumber was called out in August 2023 for repair works and the invoice was not paid until July 2024! When the property manager was questioned they had zero idea, no completion photos can be given as back up when requested multiple times.

Be aware that you will have to manage your property manager, you won't get any "service" from this agency.

Their head of department called me asking me if I can remove this review. Pretty pathetic that they rather see a review removed than improving their service.

Landlords beware – As a landlord I expected the letting agreement, managing services and all the advertised material by Nelson Alexander to protect me when a tenant breaks a tenacy term. The managing agent verbally confirmed there would be no costs to the landlord. Sadly this isnt the case as loss of rent and then additional cost for marketing and $990 for a new… Read more

lease agreement falls on the landlord. All Landlords using this agency beware as the tenancy agreement is worthless to you and the advertised bumpf is lies. Had I known beforehand I wouldnt have progressed andpreferred to sell the property....Im now stuck in a 12 month agreement that protects the tenant and not the landlord

Nelson Alexander Essendon - horrendous – Nelson Alexander Essendon Unprofessional, unresponsive, , property management team will avoid you at all costs. Missed appointments, did not schedule property inspections. Their head of rental department is a misogynist who will not return calls and when finally pinned down will talk to you with aggression and hang up when being made… Read more

accountable. Work was engaged through contractors. Paid in full with no evidence of work taking place. Avoid at all costs Would avoid them as a landlord or tenant

No care No Responsibility - for bad actor landlord/tenants – Nelson Alexander (NA) - Carlton - unsuitable tenants selected and their lease extended for inner-city property by unskilled property manager. Tenant nuisance behaviours are enabled - with no apparent consequences for anti-social tenancy behaviour - despite repeated breaches of nuisance provisions under the Residential Tenancies Act 1997. NA… Read more

takes no responsibility for creating an ongoing neighbourhood nightmare and claim impacted residents need to rectify the situation themselves - or mop up NA's incompetency. There is no recourse for bad actor landlords/tenants to be held accountable by cowardly real estate agents - unless an impacted resident pays. Professionalism? Skill at selecting suitable tenants? Care for the community? Misleading promotional codswallop. In reality - NA has vacated the field and leaves impacted residents to do their work.

Awful experience – I chose a lead agent here based on the positive reviews online and had a good experience with his phone manner and smooth execution of the initial stages of listing my property on the market. Once I had paid my deposit, I was informed another agent would be looking after me as the original one was going away (he had't told me this prior to… Read more

signing) and this agent went on to provide me with misinformation about the current tenant's rights as well as being unprofessional and negative in sharing why he was slow to contact me or update me on the viewings. It was incredibly stressful and the agents were negative about my options, leading me to feel that were not interested in selling my property with my best interests in mind. It lead me to being out of pocket thousands of dollars and without selling the property, as well as experiecing a lot of frustration and waste of time.

Terrible, zero communication – Terrible, zero communication, never replies to emails, when you call them, the few agents that replied were arrogant and it felt like I was annoying them. If you want to rent a place with them, I would truly recommend you to think twice.

Fraudulent – Absolute joke. Trying to grab every rental dollar and bond, without consideration of the original condition report, and claiming for cleaning that has been performed.

Increase Rent But Ignore Maintenance for Baby's Safety – Have rented 3 properties under NA now, and it seems to be a common theme that NA just completely ignores renters once they're in. We have requested maintenance for months and been ignored, but our agent is very quick to notify us of rent increases mere days after making reminder phone calls about our maintenance needs. We have had leaky taps for… Read more

months, a broken toilet seat for months, and now cloudy white hot water for weeks now - water that, mind you, we bathe our newborn baby in, but despite weeks of letting NA know this, and even making them aware that a baby's safety is involved... nothing. No response. No care in the world

If this continues for much longer, we'll be going to VCAT with all the written correspondence that displays how long we've been neglected, mark my words.

We will buying in the next 12 to 18 months, and it will NOT be through Nelson Alexander.

Avoid Nelson Alexander East Keilor- beware! – Iv been a Tenant of Nelson Alexander East Keilor 2+ years they have been the worst real estate agency I'v ever experienced as a renter over the last 20 plus years. We were overcharged almost a months rent and when requesting a copy of Rental statements so i could complete my own reconciliation I was hung up on by the Senior Property Manager… Read more

Silvia Cavallin but this wasn’t uncommon for their office to treat us this way. A simple error made on there behalf and no accountability. We are left financially disadvantaged for over a month at the worst possibly timing for us and have received nothing but attitude and unprofessional behaviour. They can take days to reply & often need multiple emails before getting a response. Our property manager went on holidays before we vacated and we weren't told and left with no contact or emergency after hours service. The property was robbed days before we vacated and we are still yet to receive a return phone call after 50 plus phone calls were made. On many occasions we were left with no option but to contact the Landlord as there is No emergency after hours contact.

Terrible service – I have used NA for years and they always did a fantastic job but over the past 18 months their service has deteriorated. They never reply to emails and never get things done around the property. I will be canceling my contract.

If you plan to rent your property through Nelson Alexander- beware! – We have rented our property through Nelson Alexander Carlton for several years. We have now taken our property back and will not rent it through them again. Its very clear that they are only working to serve the renters and not the owners. We consistently received bad advice from Nelson Alexander staff which meant that the tenants had huge… Read more

advantages and we were left financially disadvantaged, and the worst possibly timing for us to manage everything. It was our fault for not getting independent advice, but when Nelson Alexander advised us what to do, we followed their advice. Big mistake. When the most recent tenants finally moved out, they left our home very dirty. As NA explained there is basically no way to get the tenants to actually clean, and you have to return the bond regardless (or go to VCAT- good luck with that), so we ended up paying for all the cleaning as well. In summary, Nelson Alexander consistently provide bad advice and service for landlords!

Avoid Nelson Alexander – Whenever I’m looking at rentals or properties for sale on real estate dot com I skip over any properties by Nelson Alexander. Add $200k for every house for sale as they’re being dishonest and make sure you take lots of photos in your new rental with them and take good notice of the condition report because this franchise would climb over dying bodies just to make a few extra $

The worst rental experience I have ever had in my 12 years of renting – Since signing my lease and moving in to a new apartment with a friend in Melbourne a month ago I have had nothing but issues with my rental agent at Nelson Alexander. We have identified a number building code violations with the property that we are shocked were not picked up before it was put on the market. Leaking pipes, mould, broken heating… Read more

and electrical wiring without circuit breakers or safety switches. We are paying rent on a property that does not meet the minimum standards set out by Consumer Affairs Victoria. Our agent has been slow and dismissive of our concerns, we are having to send constant repair reminders to little fruition. We are very close to taking our case to VCAT.

Better REA compared to others - actioned on my complaints – Update: Nelson Alexander agent called me up and I got an explanation that it was the landlord causing delays. I withdrew my application. After that, I’ve had dealings with other NA agents and it was professional. I am hoping my previous experience was an isolated case. Their use of an online portal to submit rental applications is convenient which… Read more ·  1

made me decide to give more stars (give credit where it is due). Plus relative to other REA, NA is better. ———————— I applied for a rental property, and agent never got back to me. Left a voice mail and no advice if my application is approved or not, probably keeping me on the bench as 2nd or 3rd option. Even called their office (who was helpful) but I was flicked to the agent who doesn’t return calls. The property is now open for inspection 2 weeks after I’ve applied with no feedback. Came here to productreview and the site validated my poor experience. Instead of spending on cinema ads, Nelson Alexander should spend more on training their agents.

Terrible – Nelson Alexander have been the worst real estate agency Ive ever experienced as a renter. All my previous homes have been through other agency's. I find Nelson Alexander can take days to reply & often need multiple emails before getting a response. Our property manager never seems to be available. Really feel like we don't matter as Renters.