Unprofessional, Incompetent and Liars
Unprofessional, incompetent and Liars.
All went well and good before signing the contract. Then nothing but issues and awful service afterwards We were expecting a phone call from the agent right after the settlement but haven’t received any phone call, No Communication at all! then I decided to call and ask for the Keys. The agent told me that “he has a Very important meeting” (I think he was going to meet the queen ) awful that he can’t meet and hand over the keys. As it was Friday and time was about 16:30 he will finish his duty by 17:00 w...
Evil and a good example of what is wrong in the world
They’ve done well to manipulate their google reviews. This website is more accurate. They’re a disgrace, morally disgusting and no one with either a brain or decent conscience could work for them.
These ppl are so unprofessional that it baffles me. They allowed my property’s condition to deteriorate - had no duty of care - I trusted them to conduct inspections properly. Luckily I had to visit my property for a personal matter & realised the extent of their negligence. Wires were hanging off the air con unit, front door handle was nearly falling off, bathroom tiles were cracked. Tenants told me they has reported all these & the half yearly inspection had been conducted a few days prior - they had not captured any of this in their report. ...The agent told me it was not his job. What wait what? He’s the agent & it’s not his job? The agent was changed but the same issues continued. The dishwasher was reported broken in 2019 - I approved the quote but guess what - till date no repairs. The unprofessionalism deepened once my tenants vacated. I did some reno & asked Nelson to get new photos to advertise. They advertised with my mobile pics. I asked but nothing happened. I could not even see the ad for weeks in fact - rather odd. Finally someone from Nelson rang me & asked why I hadn’t gotten professional photos - I explained my frustrations. Finally had the photos but not as per my instructions - so again they paid no heed to what the landlord wants. So they got another lot done. Inspections were done so shabbily that my property sat empty for 6 months. And all they could say was slash the rent. Finally I changed agency - guess what - new tenants in less than a fortnight. But wait - drama does not end. We realise Nelson had not returned the garage fob. So when I asked they said it was damaged. I asked my ex tenants & they said it was working perfectly well till they left. So Nelson damaged my property, compromised the safety of over 76 apartments in the building & did not mention for 6 months that the fob needed repairing. Till date they have not returned it. Unethical & unprofessional - do not bother with them.
Nelson Alexander Essendon Very Poor
Extremely disappointed, drove across town for inspection only to find board stating under contract. There had been no update on real estate app and there was no realestate agent present at property. Upon calling Julie, there was no apology given, only stated to refer to board. Very poor.
no help to Landlords
The Kew Office property management team are not transparent or accountable to the landlord, and have refused to follow up with tenants who are breaching the tenancy agreement. A routine inspection is meaningless if the tenants are allowed to ignore requests to remedy the situation and no further action is taken. When I requested that they follow up with the tenants, they responded by terminating their management! Even a partner at the same office decided to allow them to do nothing. They have no integrity, when they do not perform the job for which the landlord is paying them and are happy to offload follow up of a breach of tenancy to a new agency.
Dismissive, rude, condescending, and failed to do any due diligence.
I recently took possession of a unit bought via Nelson Alexander. It was a frustrating experience from the very first viewing. I am a single female and purchased the property independently. The middle aged male Nelson Alexander agent was condescending, rude, and dismissive to the point I contemplated pulling out of the purchasing process on more than one occasion because of the way he communicated with me.
I ended up purchasing the property despite him but unfortunately the bad experience did not end there. Nelson Alexander failed to ensure I...had keys for the property on closing so I am now faced with a significant out of pocket expense to replace all of the locks on doors and windows. I attempted on a number of occasions to contact the Sales Manager at the Carlton North branch and also put a complaint in writing but had no response. I would certainly not recommend this agent as if it was my property and I knew the agent was treating prospective buyers the way I was treated I would be horrified.
Completely unprofessional property managers
Awful. Refused to help with a tenancy transfer. Acted slowly coming unprofessionally and incompetently. A simple resolution was sought ans it dragged out for months. Would not recommend as a tenant or landlord - a disaster!
Shocking service - complete disregard and contempt for their land lords
Shocking experience with Nelson Alexander Northcote.
Office manager assured us that if we brought our properties over to them to manage, they would look after them so well that we would be asking ourselves "where has nelson alexander been all our lives!!!"
Well we experienced the exact opposite. Double standards, laziness, deceit, in fact one property manager was very vocal in belittling our tenants and her colleagues.
Tenants were moving in and out of one of our properties without us (LL's) being informed and as we found out later, some ten...
Worst property agents
Arrived at the house and the agent called me right at the time of inspection she cannot make it
Another agent arrived and took me the wrong property and finally after finding the keys for the right property had no clue about the property.
For them time is a joke and have no value of anyone's time
Samridhi Munjal was exceptional
I have used Samridhi to manage and find tenants for my place and not only has she been exceptional with her approach and service with me as the landlord, but also heard directly from the tenants at how fantastic, easy and accomodating Sam was to deal with on their end as well. She goes above and beyond and ensures that everyone is happy - which makes my life a lot easier as the landlord. Couldn't recommend Samridhi higher - she is truly an asset to any organisation that she works for.
Excellent agent and company!
I had leased from Nelson Alexander for over 3 years and in that time I received exemplary service and communication. In particular Andrew Villano (property manager Fitzroy) was excellent to deal with, very professional, knowledgeable, courteous and helpful. I would recommend Nelson Alexander to anyone considering leasing.
Terrible service. Purchased a property through Nelson Alexander. All well and good before signing the contract. Then nothing but issues and awful service afterwards. Very deliberate and calculated behaviour to mislead and not provide detail on information requested. I have 20+ questions still pending with them, and they also refuse to send through any updated. Unfortunately we will need to go down the legal path now.
I was supposed to leave my apartment on the 5th. They insisted on making a final inspection on the 3rd while I was proposing the 4th. Indeed, I told them I could not have the cleaning/steaming done before the 4th and that was totally impossible for me to do otherwise, they said "it's fine we can pass on the 3rd anyway". And now they don't want to refund me the bond because the cleaning was not done on the 3rd during the final inspection (but has been done on the 4th as I told them it would be done). Now I am back in my country and dealing with their mess is a real pain.
Tenants rights optional
rented with Nelson Alexander. The first property manager was prompt. The second we were allocated never responded to our maintenance issue (side fence fell down, side gate unable to be locked, property not secured).
We provided our notice to vacate, the property manager didn’t acknowledge our email, instead instantly listing the property for and open and not advising us. When we pointed out it was in breach of our rights, the agent advised that they knew, however ‘most people don’t mind’. More like most people don’t know their rights. We got t...hat opening cancelled. The agent had again listed our property for an opening the week before we vacated but failed to notify us. We emailed and left a message the day before for an explanation after finding the listing online. This wasn’t acknowledged so on the day of opening our property I called head office to complain. The receptionist told me they could take a message for the branch manager but it wouldn’t hold much weight coming from her so she suggested we call the following week. That wasn’t exactly going to solve the issue of our property being opened up without notice or our consent. Never heard back from upper management.
Almost passed on the house due to the auctioneer being rude
We bought a house in Brunswick through Nelson Alexander. I am a small middle age female. I first rang the Realstate agent (older white male) to make a pre-auction offer. He was incredibly rude, laughed in my face, told me that I needed to come back with a serious figure over $100k extra of what I was offering and to go talk to a bank first. At that point I had already secured a loan and had more than enough capital to buy. I have a very successful career mind you. He had the audacity to send me a rude email about applying for a loan first. I a...lmost did not go to auction because of that, but really liked the property so i decided to rock up anyways. Luckily there was another young bloke helping the day of the auction who did give me the time of the day and cared to show the property to me. I ended up buying the property at an amount lower than the initial offer I had made on the phone. Wish the owner knew this. Arrogant and rude. Almost costed the owner the sale. I insisted in dealing with someone else to finalise the purchase.
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