System works great and the installer is fantasticI had the Neopower Evacuated Tube Solar Hot Water system installed a year ago. Works great. Installer was fantastic and very patient and helpful with obtaining the solar grant.
Excellent productExcellent product , every part of the process has been perfect , delivery of product , regional installation and its operation exceptional . excellent after sales service as well . Five stars⭐️⭐️⭐️⭐️⭐️ Show details
Replaced my 13 years old Solar Water System. A job well done!Found a few issues with my old Solar Water System, like the water return drop to the ground and made the ground around wet most time, the tank was installed on the ground and became rusty over time.
Matthew has provided solutions so that the new system will not have these issues.
The replacement details were well informed and professionally executed.
The new unit quality is excellent. I turned off the booster during Summer and no shortage of hot water.
The admin staff are very good as well to provide instructions on applying for the rebate. Show details
new solar hot water supplier for North QueenslandWe call ourselves lucky having found a new product not readily available in Townsville previously. Compared to local suppliers this unit has better quality as our friendly installer pointed out. The company from Melbourne offers longer warranty services and ended up costing us less although a crane was needed to remove the old and lift the new unit on a roof. Mark of Neopower was extremely helpful, also helping us to receive our rebate from Small-scale Technology Certificates (STCs). Show details
Excellent Range of Solar Hot Water SystemsWe have been supplying and installing Neopower solar hot water systems throughout South East Queensland for a number of years now. (mainly the stainless steel roof mount systems)
We are really impressed with the units and the service from Neopower and will continue to recommend them to our customers. Show details
The best decission was going with a Neopower gas boosted solar hot water systemWe have had our system now for several months and it has been wonderful , the process from quote to installation was proffessional, freindly and accurate, price was better then most for a better quality product, we purchased the largest system as we have two households under one roof and it has been more than suitable for our needs, our gas bottles were being replaced monthly with our old system and we have not had to replace once since having Neo power installed. we live in east gippsland so were happy t find they serviced this area. Boltz contractors were amazing in the service they provided with the purchase, quote and instalation.we are so thankful now that we took the time to research otherwise we would not have known about Neo Power. Show details · 1
Neopower, the well researched thinking person's choiceI purchased my Neopower unit about October 2020. My gas consumption has crashed. I estimate I will pay for the unit in 2 years based on gas savings, probably sooner. Dispatch of goods was prompt and arrived 2,500k away in perfect order apart from 2 broken tubes. However spare tubes had been sent with the original order so no drama. The unit has worked perfectly. Rain hail and shine. On the South Coast we get it all. This unit is a unit for all weather, all seasons. I've had several different makes over the last 35 years. No more. Neopower only from now on. Show details
I'm very happy with my solar hot water systemNeopower have been very helpful though out the installation process. They were also very helpful with obtaining my rebate. Their after purchase service has also been first class. I would highly recommend them. Show reply
Excellent product, price and serviceI had a 14 year old Endless Solar hot water service which had worked very well but some parts were beginning to fail. David worked with me to identify the parts which could be retained and those which required replacement. An excellent outcome at a very good price and the installer was fantastic. Show details · 1
Brilliant unit and customer serviceWhilst this is just 2 weeks old and yet to cope with extended colder periods it HAS copped one VERY hot day that tested the safety cutoff system and a couple of cooler cloudy days. The day that went over 38'C for ~3hrs caused a minor issue that concerned me but a detailed and prompt response with plausible explanations soothed my concerns that the system may have been operating outsides its rated parameters. FYI- it was not boiling hot in my tank as was my concern, but simply installation air left over and/or the dissolved gasses being released... Read more when pressure dropped from bleeding water off. The large volume held within the 340L tank can generate these gasses at elevated temperatures and make a ruckus when a tap is turned on or you bleed water from the PTR valve. After looking around and wondering about these units I began asking a LOT of questions and received prompt pertinent answers that match the 5 star reviews I had seen. They have a small market share in WA as I understand it but getting a unit here was not a drama despite all the lock-down and boarder issues which I was concerned would make us have cold showers for months! Some spares were sent to the regular plumbing company but I was not restricted to using that company so went with my local 'known to me' plumber. I had to make 2x sturdy cross members to be able to reuse my old Solar 'side mount' frame and keep the tubes presenting North but due to the nature of the collection surface I believe this will give me <15% efficiency gain. As I understand it if these are mounted flattish, or even facing angled East/West, the fact that the collection surface is round means the angle of the Sun is less important than with flat plates because the same area is always 'showing'. The spacing between the tubes also means that even at ~30 degrees elevation, the Sun is still hitting all the black collecting surface, (so that covers our lowest winter angle- in Perth at least). The install went well and I have only used the power on THAT night which took ~1.5hrs to get to a shower temperature from cold. It is a 30 tube, 315L, electric boost and regularly gets to its "top out" temperature. This is when the bottom of the tank reaches their pre-determined safety cutoff of 60'C. the top of tank, (I measure at the PTR valve), is regularly at 70 or 75'C so plenty of hot in there to mix with cold on the way out. Being of an analytical chemistry, inventive, inquisitive nature/profession, I had lots to ask/bug people over and was met with real answers and prompt replies. My only recommendation is that you make SURE your plumbers take care with the tube insertion procedure as it is possible to cause efficiency loss for the term of it's natural life if they don't!- (OR you just pull them out and inspect for piece of mind).... Shhhhh(?). The Metal Bulb section at the top ends are a little flexible as they are braised onto the required thinner Copper tube just below. EACH bulb must be inspected, possibly adjusted in angle gently, lubricated with the 'heat transfer paste', and then slid in carefully while all the time 'feeling' for the lowest resistance angle by rotating. If this is not done there is a chance the bulb and attached heat tube can be moved down inside the glass. This will then present less surface area inside the heat exchange manifold for the water to be heated with..... a little care for 100% efficiency please plumbers. If you ARE brave/inquisitive enough to do this, the other trick is to follow instruction on the "use detergent" method BUT rub your finger around the RUBBER seal section with the detergent spray AS WELL as spraying the glass tube a little. The rubber tweak gets rid of some manufacturing 'powder' and makes insertion way smoother to gauge that bulb alignment feel I talked of. Also, SO glad to get the ~half ton of old solar system off my roof! Just getting the old empty tank OFF was a nearly killer and I could see it was putting a big bend/load on my Tin so who knows what it was doing to my roof members. I am positive we will need to cover some up for Summer or work out a way to 'heat exchange away' all this glorious XS heat. Think I need to build that Spa that's been a hole in the ground for 10+ years! I did not list a price here but they are comparable or cheaper than the competitors and I will get over $1800 back for the STC credits. Oh, another FYI is, I paid a bit under $2k for the install but NO idea if this is good, bad or indifferent. It was not just a "like for like" unit, and because I never had a tank on the ground before, the water lines/'T' offs and power running had to come as extras. I just went with the Bud I know who is super local, and like the team at Neopower, willing to help and friendly! G's, I SOUND like I did get paid, but NO, not an iota. ENJOY, Darryl
Excellent jobI recently replaced my old gas hot water system with a Neopower flat panel gas boosted solar system. Neopower were very professional from quoting through to installation. Matthew the installer was very thorough, helpful and informative. So far the performance is excellent. We don't notice it is there and we have plenty of environmentally friendly hot water. I have no hesitation recommending Neopower. Show details
Great product! Awesome service!From initial consultation, through to installation, the service provided by Neopower has been great. We are located in Melbourne and the Neopower Solar Hot Water system is well suited to our family of four. Hot water a plenty. Have turned on the booster mid April. Very happy with our purchase. Show details
Should of done it earlierThis electric solar hot water system has been in use for just over a year. Since that time we have used our booster for around one month during a real cold spell in winter. It has saved us a fortune (we had a gas hot water heater before). One regret is that we did not install it earlier.
Out with the old...in with the newWhen my old electric hot water system started leaking I decided to investigate alternative hot water systems and after months of research I decided on a gas boosted solar hot water system using evacuated tubes. Neopower seemed to be offering the best quality and price so I went ahead last May 2018. This turned out to be the best decision I could have made - Neopower made everything so easy and the installation went totally smoothly! I ended up with 25 tubes, 26L Rinnai Gas Booster and a 250L Tank which has proven to be fully adequate and very e... Read morefficient. I switched off my gas booster at the beginning of Dec 2018 and have had consistently running hot water to date (24/01/19). My power bill has dropped by almost 50% and it is great having a shower knowing it is the sun that is providing the hot water! In winter the gas booster kicked in perfectly without any glitches. I am one very satisfied customer and glad I made the change to solar. I have no hesitation in highly recommending Neopower for their customer service and fuss free installation by Matthew. Thank you.
Best decisionSo far so good the power consumption in the the 1st week is unbelievable, we have gone from using 30 to 40 kwhs a day to under 10 . We have hot water all year round with the gas assist we never have to worry about running out. It actually looks better on the roof than most and the price was much better. anytime I needed to know anything from Neopower themselves they have been ever so helpful and the guys we bought and had it fitted by very helpful and nice. With victorias extra $1000 it was a no brainer. Extremely happy customers here.
Questions & Answers
Why does my Neopower Solar hot water system keep boiling over and pumping hot water out of the pressure valve when the air temperature is 25c but the computer on the water system says the roof temp is 138c?…
It seems the system has some issues with the water circulation between the tank and solar collector. Could you please send photos of the tank, circulation pump and fittings to email@example.com? David
Does it still require a connection to 240v to ignite & for freeze protection?
Yes, it need connect to the electricity
How do you relight pilot light
- The Neopower Evacuated Tube Solar Hot Water System has 80% collector efficiency, making it a high-performing unit.
- It has frost tolerance of up to -15°C.
- A controller shows you tank and collector temperature as well as fault codes for you to easily diagnose problems.
- The solar water heater has durable materials, with nickel-dipped copper heat pipes and a powder-coated aluminium collector frame.
- This product comes with a 15-year warranty.
Contact info for Neopower Evacuated Tube Solar Hot Water
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