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Nepean Motor Group

Nepean Motor Group

2.7 from 26 reviews · View Statistics
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Reviews

2.7
26 reviews
  • Product Quality
    3.0 (10)
  • Return Claim MadeYes (0) · No (12)
  • Customer Service
    2.8 (10)
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Go here if you want to feel bad about buying a new car!

published
Incentivised Review No
Return Claim MadeNo
Store LocationPenrith
Jason
JasonSydney, NSW

Fantastic service

published

I collected my new Skoda Koroq today 15/4/21. Great car and amazing customer service from Grant and Payton. Thank you and you now have another customer when the time comes to replace my vehicle.

Product Quality
Customer Service

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0.0
(1,234)
Janet
JanetSydney, NSW
  • 6 reviews
  • 3 likes
  • Verified

Wonderful & personalised service

published

Ben was very friendly, helpful & professional in every way in assisting us to purchase our new Suzuki Baleno. He kept us updated with info on delays, & even allowed us to take a Demo Baleno to trial & keep till mine was delivered to the showroom. It was a pleasure to deal with him & Suzuki in general. He has even contacted me a few days, after picking up my new car - to check all is well & that Im satisfied with our purchase. I would recommend Nepean Motor Group very highly.

Product Quality
Customer Service
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Poor Service and no care attitude

published
Product Quality
Customer Service
Che P
Che PSydney, NSW
  • 2 reviews

Never trust, First and last bad experience, Manager is not cooperative, price too high

published
Product Quality
Customer Service
Peter R
Peter R
  • 2 reviews

Great experience

published

I recently purchased a Skoda Fabia from James Saling. The process was easy and hassle free. Keep up the good work James.
I would recommend NMG.

Product Quality
Customer Service
randomguy
randomguyNew South Wales
  • 2 reviews
  • 2 likes

Terrible experience

published

I had booked my car to check some minor issues and confirmed booking via email at 10 am. I went there by 10 am and was waiting for the car after fixing the issues. After 1 PM a service guy told me that they are too busy and don't have time to look at it today.

Product Quality
Customer Service
Lennie W.
Lennie W.
  • 4 reviews
  • Verified

Great service from Rachel O'Connor & Team Mitsubishi

published

Was really undecided as to what to purchase - Nissan, Toyota, Ford or Mitsubishi. Rachel was very patient and assisted me with any questions. Once a decision was made the sale process was smooth and I was kept fully informed with all updates throughout the pre-delivery and delivery processes.

Product Quality
Customer Service

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0.0
(1,234)
Fish
FishSydney, NSW
  • 2 reviews

The Mitsubishi Mirage is perfect

published

Thanks to Rachel O'Connor for introducing the Mirage to me , she is a wonderful asset to your company, this is our 4 th Mitsubishi from N M G , thank you

Incentivised Review No
Return Claim MadeNo
Store LocationPenrith N. S. W
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Very Unhappy
Very UnhappySydney, NSW

Dreadful Service - Wouldn't let them change the service sticker now

published

3 times in for the same problem. Broken down twice within 2 days of getting the vehicle back. Costly in wasted time. Never again. BEWARE taking your car here for any repairs.....

Product Quality
Customer Service
Sal
Sal
  • 5 reviews
  • 1 like

Terrible Service Department

published

I contacted Nepean re a Service and explained that I would have a 6 month old with me. On the phone they were great booking me in at 12.20 and stating I would be out at 1.40pm.
.
I approached reception at 1.40pm only to be told they were still working on my car. They finished my car and I paid at 2.20pm. 40 minutes after I was told. It was a pain, If they cannot adhere to a time they should not be giving one!

Product Quality
Customer Service
M Harper
M HarperSydney, NSW
  • 2 reviews
  • 2 likes

Unprofessional, careless and passing the buck!

published
Product Quality
Customer Service
Ryan
RyanSydney
  • 2 reviews
  • 3 likes

Waited 2.5 hours to book a car in for service

published

I called several times and could not speak to the service department or get a call back. It should not be this difficult to book a car in for a log book service. After giving up at the 3 hour mark I called elsewhere and booked it in. End of work day and I still have not heard back from them. If it is this hard to book a service what happens when they get your car?..

Service department- What a joke!

published

Horrible customer service, lack of communication, long delays. I found the sales team to be helpfully, but i would not recommend taking your car for a service or repairs there.

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0.0
(1,234)
Tim
TimPenrith

Great sales service

published

I have purchased a number of cars from Nepean Motor Group and have never had a problem. The staff are friendly, knowledgable and get straight to the point when negotiating price. I just purchased a new car and this would have to be the best experience i have had with them to date. If you are in the market for a new car, Deb and her team will sort you out. If you are after a VW i would highly recommend seeing Daniel in the VW department who will look after you.

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