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Nespresso Shop

Nespresso Shop

2.0 from 80 reviews · View Statistics

Reviews

2.0

80 reviews
  • Product Quality
    3.0 (59)
  • Return Claim MadeYes (16) · No (47)
  • Customer Service
    2.0 (62)
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Not worth a Star

published

Bought a new machine from retailer.
Cash back promotion process is frustrated. And can't get any timely support from customer service. No coffee to use at all.

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tmgordon27

tmgordon27Perth, WA

Horrible Customer Service

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Megan J.

Megan J.Central West, NSW

Fast delivery every time - to regional NSW

published

I've been ordering my Nespresso capsules online for some years, living in regional NSW, and I have been so impressed with their speed of delivery. Capsules ordered yesterday morning, delivered today, in less than 24 hours! For a regional centre that is amazing, and it has been consistently just 1-2 days delivery every time. Reading other reviews there are clearly some issues, but my experience has been flawless, correct orders delivered, very quickly.

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Incentivised ReviewNo
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Kaz

KazPerth, WA

  • 2 reviews
  • 1 like

After returned machine it still not working Promised replacement. Lied to. Faulty machine sent back to me.

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Ana

AnaPerth

  • 31 reviews
  • 11 likes

Nesspreso machines are priceless!!

published

Couldn't live without it. Machines are just perfect, right amount, right temperature, right consistency
Very sad that Caramelito has been discontinued for good, is there a way to bring it back?? The new flavors are nothing like the real one

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Brendan F.

Brendan F.Sydney, NSW

Exceptional service and support

published

James and Janelle from the Nespresso store on George St in Sydney have consistently provided us with the best customer service I’ve received anywhere in the last decade. They are kind, expert and terrific ambassadors for their company. I never expected to find this type of service at Nespresso but now will never shop elsewhere.

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Glenda

GlendaMetropolitan Adelaide, SA

Terrible Terrible Website experience

published

For more than 8 months I cannot order online! It is really annoying to get an error and be asked to reset my password every single time. Are you ever going to fix this issue?? You have never followed up or seem to even care. It looks unprofessional in my opinion.

Incentivised ReviewNo
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Bobby Vee

Bobby VeeSouth East Queensland, QLD

  • 23 reviews
  • 20 likes

Rip Off maybe?

published

Looking at the price of a Nespresso machine at the Miele Shop, and found the same unit on e-bay (brand new) for 55% less. Phones Nespresso to ask why theirs is a cost premium. They said the e-bay item was probably 2nd hand. Bulldust.

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JMG

JMG

  • 2 reviews
  • 2 likes

Love my machine and coffee - service is the worst

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Customer service goes silent on refund request

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K McIntyre

K McIntyreSydney Surrounds, NSW

  • 3 reviews

What happened to the GOOD version of Nespresso Customer service

published

I have had many Nespresso pod machines for many years. I understand things dont last forever so moving on you get another one. My most recent machine- A Vertuo makes a decent cup but died within 6 months of receiving and so it seems has the Previous EXCELLENT customer service division of Nespresso. Hard work I can imagine when customers are now finding the machines are falling to bits at a rate of knots and communication and information on returns is just no longer there. Not HAPPY JAN and had no coffee for weeks now.....

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Robyn S.

Robyn S.South East Queensland, QLD

  • 2 reviews
  • 3 likes

Warning ⛔️ DO NOT BUY THEIR PRODUCTS

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Long time customer but your service is getting worse every day

published

Bought a machine that broke down after 8 months. nespresso wants to repair it rather than provide a replacement. quoted me 7-10 days, been 14 days and they still cannot figure out what is wrong with it.

Will be cancelling my account with you if it is not rectified within 24hrs tomorrow

no wonder you have less than 2 star review hahaha

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Eph S

Eph SSydney, NSW

  • 5 reviews
  • 8 likes

Really zero star. Flawed machines and customer service insists on replacing one flawed machine with another.

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Dan Hope

Dan HopeSouth East Queensland, QLD

Absolute nightmare

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Incentivised ReviewNo
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Chrisong

ChrisongGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Ordered online but machine not delivered!

published
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNespresso online
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RMM

RMMVictoria

DO NOT BUY - Nespresso Lattissima One

published
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Incentivised ReviewNo
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SG123

SG123

  • 2 reviews
  • 5 likes

Nespresso Vertuo Next Solo

published

I recently purchased a Nespresso Vertuo Next Solo and it was working great for 2 weeks. But for the last week, all I get is orange flashing light when it turns on and then after about 5 seconds it turns to a yellow steady light. Cannot use the machine it will not do anything else. This is not a very good experience and I feel like it was a waste of money.

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ConsumerMan

ConsumerMan

  • 37 reviews
  • 33 likes

Great Experience

published

I have been a member of the Nespresso club for about two years. I had need to call them a few days ago because I purchased a new blend in the Nespresso range which was not to my liking. No questions asked, Nespresso happily replaced the coffee sleeve for free with one of my favourites, and even expressed post it to me with next day delivery. That is the type of service that keeps customers coming back. Well done Nespresso.

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Val34

Val34Cairns

  • 74 reviews
  • 49 likes

Pretty average online shopping experience

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