Coffee cold on large pod Nespresso machines
Bought one of the new large pod espresso machines - the coffee is cold when using normal milk. I phoned Nespresso and they said the demos in the shop use hot milk - which we dont want to do. So I want to give it back after the first week and they convinced me to keep it a little longer to try it out - it is now just over a month later and both Harvey Norman and Nespresso say now its to late to give it back. So I have a $300 machine we dont use. I think Nespresso was unethical to not tell me I have only 2 weeks to give it back when I phoned them in the first week.
Good machine; shocking after-sales service
Beware of buying from Nespresso! The shops are full of very helpful and friendly staff but once you've bought the machine, you get handed over to "Nespresso Club" which is just a fancy name for a NZ call centre that really doesn't give a crap if they serve you well or not. You are assigned a number and you become that number forever more in your dealings with them. No personalised service whatsoever.
Heaven forbid your machine should need a repair under warranty. It will be picked up free of charge by TNT and Nespresso will tell you 10-14 worki...
- Verified customer
Nespresso Is Impresso
Top notch website.
The perfect boutiques.
5-Star quality products and services.
Environmentally friendly program's & business model.
Value for money.
No better way to wake up in the morning, satisfaction guaranteed!
And did I mention Mr. George Clooney is a fan?
Not as good
The new Store in the city is not as good as the previous one. I get they want to modernise and make it easier for clients to purchase but they did not get it right. The machine where you place the sticks to pay it looks fancy but you constantly need assistance. Why can't you just walk to the till and pay? Also if you would like people to try your coffee have extra staff or an extra station!
I don't drink coffee, but I love this shop.
There is a lot of negativity around these days; so it was so very refreshing to go in to Nespresso in The Canberra Centre recently.
My wife loves coffee and I never touch the stuff; but whenever we are in Canberra I insist on going in to Nespresso. The professionalism and courtesy of the shopping experience just blows me away. As a Civil Celebrant, I'm in the 'people business' too, and I always take something away from these guys that I can use.
Keep up your high standards - it's encouraging in an otherwise declining retail market place!
Outstanding customer service
Would like to say a big thank you to Nicole at Karrinyup Nespresso. Always goes above and beyond and would like to give her recognition for this.
We love our coffee and make regular trips.
Everyone there always looks super smart and very friendly. Thanks
Extremely poor customer service!
The customer service ladies that I spoke to should not be in this job, extremely rude! I asked to speak to a manager but was told there was no manager in the building! I love my Nespresso pods and the delivery service is always next day but they wouldn’t go out of there way to help with my current problem at all, which I’m still looking into. I would appreciate a call sometime from a manager not a so called team leader that doesn’t care! Let’s wait and see!
Call centre was extremely helpful
Had to deal with the Nespresso call centre and cannot thank them enough for such awesome service. Broke the lid on my Aerochino milk frother and they were so helpful in getting one out to me on express delivery since it is not available in stores. They really could not have been more helpful. Looking forward to continuing to buy their products, they’ve earned my loyalty.
Poor Product and extremely poor service
Faulty machine and no service promised service several times nothing happened and no communication.
Machine had faulty milk frother and leaks. Placed on hold many times no service given unable to speak to a manage on the Phone for nearly an hour had to call 6 times to get them to pick up my machine only six week sold ..
Customer service at it's best
I always love the customer experience at Nespresso shops, they always give the feel they are truly there to make day. I normally go to the branch in Canberra Centre they always offer to taste the coffee's and don't expect a purchase in return,
the Miranda branch missed out on offering me a new member's gift when I signed up but due to the mistake the Canberra branch did there best to make it up by giving a free tasting sleeve of there new coffee's so all together I think there service is great and the at the top of retail.
I always tell my staff to go check out the service in Nespresso and learn from it.
Worst after service centre
Nespresso service centre does not deserve any stars and if I have an option to rate minus it will be minus 5 stars. I had to choose at least one star in order to post this review and that is the only reason for a star. I had my virtuo machine to be repaired it took me 4 weeks and 10 calls to service centre but still not resolved. I even spoke to the manager who profusely apologized yet I am getting random TNT delivery messages when they feel like delivering the good without checking with myself when there will be someone to receive the good. I had enough of this. This has to be the worst service I ever got in my entire 50 years of life. I will never ever buy Nespresso Machine ever again
Terrible customer service
Poor customer service!!
Never buy them.
I order 110capsules online and they sent me only 100capsules then I asked them why. They said run out of product... ok what so ever, I wanna get refund of 10 capsules though and they said they will do it. That was 3rd of January. Now its 16th of January...I still haven’t got my money back. I rang them 3more times includes today and they keep saying they will do it immediately.
I don’t know what the hell is their problem.
There is no any apology mail or anything.
I’m very curious how they got 4.3stars on google ratings Never buy this company’s products.
- Verified customer
Will not honor online promotion - poor customer service Nespresso
I purchased a Delonghi coffee machine and was offered a promotional cash back or coffee pod credit. I submitted my claim online as per directions and did not hear anything for 3 months. So I contacted Delonghi,& Nespresso Myer (where I bought the machine) and no one could offer me assistance. I emailed Nespresso (got no response) then phoned twice and all they could tell me was they could not find my online submission and therefore would not honour the promotional deal...I feel this is misleading advertising... Nespresso were not interested ...that I had a receipt to prove my purchase - they simply have refused to follow up or honour the promotion bonus offer...it makes me wonder do they rely on the fact that people forget submit theses bonus offers. Big Thumbs Down to Nespresso - I don't understand why they promote something then refuse to honour it.
Great Customer Service
Just a nod to the great people at Nespresso for getting customer service right. I have been a happy customer for over 5 years. Everything from great customer service in store to fabulous technical service via phone, I cannot fault them so decided they needed a shout out. If only more businesses took a leaf from your book.
Only the bad die young
18 months ago purchased a Nespresso machine (manufactured by De Longhi Type EN 110.B PL AU) from the Nespresso Shop in Chatsworth NSW. Cost $299.00. The mechanism has failed after just 18 months. A weak plastic hinge in the auto capsule loader / ejector has fractured. The machine is no longer in warranty. The design is such that repair is not economically feasible - poor design 2.
Now a useless lump of junk consigned to the recycling bin.
Prior to total failure the water reservoir leaked ànd required packing underneath to force a better...
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