These used to be lush and the go-to treat, especially at Christmas. They are now absolutely appalling. Taste stale and the fondant is hard and dry. Will never purhase again. Show details
Considering these chocolates were always the best by far, I can't believe that Nestlé are taken seriously. This box of chocolates is like something from a poundshop ten years ago, except they now cost a fortune. Bloody horrible. Garbage gritty toffees, brick hard fondants and tasteless chocolate. The quality has gone to another street. Never buying these again.
Hi Stephen, we're truly sorry to learn of your… Read more
Nestle is clearly gaslighting Australians with their multiple responses concerning their destruction of Quality Street chocolates. Christmas 2025 was dealt a blow when Quality Street chocolates were no where to be seen, especially by me who was… Read more
looking to buy a fully fixed product after the 2024 debacle that I thought Nestle’s own replies was keen to repair and make good. Instead, Nestle was just leading us on with classic corporate obfuscation and nothing more.
Having bought many Quality Street over the years, 2024’s new box packaging contained the worst manufacturing debacle ever cast upon an unsuspecting public. Whilst the cardboard design was clever and more sustainable for our planet, what was discovered inside was awful. Some also say stale and I also agree. Why did Nestle ignore the facts? The fondant orange and strawberry chocolates were rock hard (see picture, they were rock hard and still are today). Did the outer plastic box film allow air transfer over the months in storage? Did anyone advise the new wrappers were problematic on so many levels, least being monotone? As far as I could tell, Nestle sold a product that was actually defective! Was it knowingly defective? I say yes, it must have been because if, like us, any of their employees actually opened a box and tried eating one, they would have reported a clear defect. They were never made that way in the past.
What about the wrappers? Sustainability and recyclability doesn’t mean you produce awful looking and confusing dull colours with poor assortments. Plenty of dull yellowy orange and not a lot else. Believe it or not, the pictured wrappers represent 7 different types (10 if you include the orange, strawberry and fudge mixed ups in wrong wrappings). Nothing in the box looked special. Having bought 10 boxes, many of the boxes contained “chocolates” with incorrect wrappers applied, something I noted across multiple batch numbers.
Was Australia treated as a Christmas 2024 dumping ground for awful Quality Street batches with so many defects? I think so.
What about the chocolate and taste? Was it even chocolate any more? Why should we even think this? Because the so called chocolate felt and tasted nothing like real chocolate, either in the coatings, the fuller chocolate ones, such as the Orange Chocolate Crunch and Green Triangle, as well as legal questions I mention below. Seemed like a similar taste of cheap artificially created chocolate. Bite into the new dull green wrapped Milk Choc Block or sucking it in a warm mouth, it took a long time to break it down and experience the bad taste and awful texture. But on Nestle’s own website, The Ultimate Guide to Quality Street Flavours, it states, “rich, indulgent and effortlessly smooth every time.”
If I want a box of fake artificial chocolate confectionary, I’ll make a box of “chocolate” crackles using copha and cocoa which is not actually chocolate either. Like I said, I don’t think anyone at Nestle’s tried any of the new cardboard packaged Quality Street chocolates, especially the Milk Choc Block, imported into Australia especially for Christmas 2024. I think Nestle is also being sneaky calling it a Choc Bloc because it isn’t actually legally chocolate, is it Nestle? Does your new packaging say Quality Street chocolates like the old packaging? Is it a con job these days for us older customers when you use of the word “confectionery”?
Nestle have trashed a once very proud UK product. Nestle need to go back to basics and rediscover the original Quality Street chocolate recipes, including long forgotten about flavours. Why couldn’t they properly introduce some new refreshing ones. That’s what always set Quality Street apart from the drab other brands with same same chocolate stodgy tastes claiming to be assortments and favourites. Quality Street always had real fresh options and pops of taste reliefs and surprises away from boring repeat fudges and caramels.
I find it hard to believe anything else with Nestle on it Is trustworthy or worth purchasing any more after experiencing their Quality Street failures and their corporate responses here. No fixes at all and no more product either for 2026. When you trash a brand bought by Australians for almost 100 years, you actually don’t just trash one product line, you teach the customer why they need to avoid Nestle altogether.
To hold Nestle to account, I have created a market on Manifold Markets (https://manifold.markets/NJJJ/will-nestle-fix-their-quality-stree ) so issues like this with comments can actually be turned into direct graphical display and action internationally whereby the market gives Nestle until Christmas 2026 to fix and make good on their Quality Street product for Australians.
Follow-up · The new packaging produced stale product. I don’t think Nestle used proper air blocking film. Fondant flavours were mixed up in wrong wrappings and the fondants were rock hard. The chocolate seemed to be fake and not resemble the chocolate of years gone by. News online have confirmed they are no longer being imported and the size of the tubs have… Read more
Reviews with attachments
Yucky chocolates – Thank you to everyone who reviewed the chocolates as I thought I may be an odd minority in the awful taste of these chocolates! The wrapper has transferred a strange taste in to the chocolates, the toffee penny was gooey and oozed in to the box. Over all the moment of sharing the delight of these chocolates was soon extinguished by the dull… Read more
wrapper presentation, the awful taste in them too, there was no representation of what I grew up with these chocolates, my Nanna always bought them for us kiddies so the memory of their deliciousness is in my heart! I placed a small white bowl on the table to put the wrappers in, though it was used as a Ewwww! Yuk spit out bowl! Nestle you need to reconcile what the changes are for versus the loss of Quality Street synonymous with our younger years! Sincerely Mandy PS these were a Christmas gift from my son.
Hi Mandy, thank you for sharing your memories of this… Read more
Zero fudge, zero purple ones, zero green triangles – Like most people this time of year, as a family we get a box of quality streets. Unfortunately, when I opened the box I found zero and I mean zero of probably the more enjoyable chocolates. Zero fudges Zero purple ones Zero green triangles In replace of those were more toffee sticks and circles. I’m just extremely disappointed that all of our family favourites weren’t even in the box. Show details
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Devastating year – My Boxing Day tradition: opening the Quality Street and a new book. Everyone has their top picks from the selection but we all know that the Green Triangles and the Fudge are the BEST (and therefore the first to go). I won't even mention the rubbish dull wrappers or the switch to a cardboard box (both changes are horrible) but I will say that this… Read more
has been the most devastating Quality Street year EVER. Two Green Triangles and three Fudge. I have been loyal to Quality Street for decades but I think next year, the lure of the R****, with their tin, their foil wrappers and a Peppermint Cream might mean I have to defect.
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Who likes orange creme? – I love quality street, and have no problem with the cardboard box. $17 for less chocolates, mostly the horrid orange creme- THAT NO ONE LIKES. I wont be buying again, all good things come to an end i guess Show details
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Overpriced – Overpriced !!! Bought 5 boxes thinking they were big tubs, as they stated reduced from $30 to $12.... Small 500g boxes. Compared to 690g tub from celebrations. $12...Not happy !!! Now selling for $30 (42 toffees/ chocolates) Show details
Hi Jo, thanks for leaving your review. We're sorry to hear… Read more
Recent reviews
This is a catastrophe, worst chocolate I have ever eaten. I feel robbed not just from my money but also my childhood memories. Nestle you dropped the ball, seriously! Please fire who ever decided to change this iconic product. Show details
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Quality Gone – I believe I am joining the very many people who have been extremely disappointed with your chocolates both in taste and packaging this Christmas. Like many people it has been a family tradition handed down in my daughter and son in laws family since they married and was previously a 'thing' in his family back in Wales. Now in S Aust. The… Read more
wrappings are really poor and have no class which would reflect 'Quality Street' I have no specific details as I am submitting this on behalf of family!
Hi Sandra, thanks for taking the time to share your… Read more (+1 reply)
Absolutely disgusted – My family are soo disappointed. Quality street chocolates are usually a must have at Christmas. It was a generational tradition to get a tin and have proudly placed in our homes to share with loved ones on the holidays, but not since you changed the overall product. The chocolates are absolutely disgusting. The wax taste and feel lingers in your… Read more
mouth. The box is useless and can't be reused like the tin version. You increased the price even though you have chosen a cheaper alternative to the original packaging. You lowered the weight of the box and quality of the ingredients of the product. Its upsetting that this holiday favourite is ruined for past and future generations. We won't be buying ever again. Going by all the bad reviews I'd say you have lost a fair few loyal customers and my whole family are one of them.
Not the same – Also purchased a tub on sale from bigw with expiry date of 4/2025 and have noticed a big change very poor quality and taste. Tub also contained one green triangle chocolate with the old shiny foil wrapping and the rest had the new paper wrap which I thought was strange. I think the new paper tub and wrapping is great for environmental sustainability but unless the product quality returns would not purchase again. Show details
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Poor Quality ' for Quality Street Chocolates – Granted , this batch purchased in Big W with a 4/2025 best before date . However still expected the Chocolates to taste nice .ALL flavours taste the same , that is NO Flavour . Chocolate is poor quality ( no Pun intended) . Understand the reasoning behind a now , recyclable wax paper and box , but a crowd favourite is now a very poor substitute . There should be a limit to ' cost cutting ' . Will not Ever Purchase again . Show details
Thank you Caz, for your review. We're sorry our product… Read more
QUALITY STREET REVIEW – I have been purchasing Quality Street annually. This year the quality was very disappointing. I purchased 5 boxes and totally dissatisfied. K Mart was selling them for $5. No wonder. Quality was very inferior Show details
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Crap chocolates – The name should be changed from Quality Street to Skid Row. The product isn't even worth being used as a lining for my food compost bin!!! Chocolates lack depth and flavour. They are smaller, have little to no taste and are malformed!! Wth happened to the glorious tasting, substantial Chocolates of the past??? These are fit only for raccoons, in my humble opinion. Chauna James Show details
Oh no, Chauna! This is disappointing for us to hear as we… Read more (+2 replies)
Disappointed – Very disappointed for the last two years. Cardboard box instead of tin and the chocolates taste mediocre always too many orange ones left. This was a treat for Christmas not anymore. Show details
We’re sorry to hear of the frustration you’ve had with… Read more
Disappointed – Well just been bitterly disappointed. My family looked forward to diving in and now I'm listening to a tirade of complaints. No mint, no whole nut in the big purple one and only one. Lots of toffee pennies! Score for me. Lots of strawberry. One fudge. One coconut. Non shiny wrappers. Poor cardboard. Cheap and nasty comes to mind! I really do not need this abuse of the ears at Christmas! Show details
Hi Renny, thanks a lot for your review. We're so sorry the… Read more
Never Again – Cheap flimsy box. Ugly paper wrapping which is affecting the taste of the chocolate. You can definitely taste the paper. You mention the environment?? So why didn’t you change the wrapping on the triangle it’s still in its original wrapping?? So annoyed with the lack of assortment - my box was mainly full of coconut eclairs. I had… Read more
no orange creme - not one which happens to be my favourite. What the hell happened to the strawberry delight?? It use to be lovely now it’s like biting into a solid block of pure sugar I had to spit it out. Honestly, your responses to other complaints have been very poor. You mention same tasting quality - which is a lie. You mention how your new wrapping looks great - which is a lie. Please wake up! How many more dissatisfied consumers do you need before you do something.
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Bad Quality Street – Lost your quality street These have been a favourites for me since a very young age. It's so sad to see the cardboard box and the poor quality chocolate. Lift your game or stop making chocolates please. So sad. Show details
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Cheap streets – When I was growing up, every Christmas my mum would buy a tin of Quality Streets chocolates. My mum was a single mum so this was a real treat. When we opened the tin, the shiny cellophane wrappers would glisten with the lights from the Christmas tree. I continued the tradition with my children and now my grandchildren. I’m 60 this year and I’m sad… Read more
to say I will never buy Quality Streets chocolates again. My mum and I would equally share out the purple ones first. Our favorite. This to was also a tradition carried on with my sons. This year, they were in a cheap cardboard box with dull paper wrappers and we also had zero purple ones. Quality Streets no more! Cheap and boring streets more like it. Tradition gone. So disappointed
Hi Adrianne, we’re sorry to hear of the frustration you’ve… Read more (+2 replies)
Quality has left Quality Street Chocolates – Horrible! No Quality at all.. chocolate was stale. The cream flavoured ones had gone solid. The outside of the chocolate had a white film. The toffees soft and stale. I’m sure the company needs to rethink the new packaging if it’s compromising the quality of the chocolate’s. No one will buy them anymore. Show details
Hi Wendy, we hate that you’ve had this experience, but… Read more
Find out how Nestle Quality Street Tub compares to other Chocolates
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Quality street – Quality street No,mine were white and mostly stale,i would call them crap street, what happened these were rejects sent to Australia,i enjoyed a Tim Tam biscuit more. Show details
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Christmas used to be all about a big tin of Quality Street – $34 for a tiny tub of quality street is ridiculous. I dont understand why the tub cant be tin as that is still recyclable. There was also only 1 purple one and 1 green chocolate block 1 green triangle a few of the coconut ones and the rest were orange/fudge/toffee. That seems to be a common theme amongst everyone that has complained that there… Read more
seems to always be more of some types of chocolate than the other. I hate the wrappers, nothing quality about them, very dull in colour. Im all for being more environmentally friendly but it just isnt the same. The chocolates are smaller, taste different and you keep putting the price up. Considering in the UK people can buy them for 6 pounds yet here in Australia $34!!!!!
Thanks for taking the time to leave us a review. While we… Read more (+2 replies)
These are terrible and not worth the money – Never again!!!! I had always bought Quality Street in the past, when the tin depicted all the old time people going up and down 'Quality Street'. I still have many of those tins in use and they are well beloved by all. The chocolates and wrapping were always lovely! I bought only one tin after they changed that to an ugly modern tin. I felt the… Read more
chocolates had changed and the quality had left the street. Fast forward 30 odd years and a friend bought another tin for us all to share at a get together. What can I say? The tin was still two thirds full when everyone was leaving and she tried to give it to one of us at the end; there were no takers.
They were nothing like any Quality Street chocs any of us had known. Boring wrap, the chocolate is not 'quality' at all! They have changed for the worse and the fillings are nothing like anything you'd want to est, let alone as a treat. After discussing, we had all had similar experiences; not wanting to buy them after the tin and wraps had changed anyway. It was part of the experience.
I feel like there's a lot more 'sugar as filler' involved, but I definitely feel that the company has zero care about its products other than profitability. When you start looking at margins but sacrificing repeat custom, it's a slippery slope.
There's no quality here!!!
I don't know where she got the tin from! Reading here they have changed to cardboard! I'm… Read more (+2 replies)
Bye bye Quality Street – What is the thinking behind Nestles change? The bean counters won't have any beans to count if the change to Quality Street is any indication of Nestles future. Our grand kids won't even eat them. Show details
We’re sorry to hear of the frustration you’ve had with… Read more
Very disappointing! – We were very underwhelmed by this year’s offering of Quality Street chocolates - not ‘quality’ anymore! - flavours disappointing and packaging terrible - not on our Christmas list for next year!
We’re sorry to hear that you’ve haven’t loved Quality… Read more
Lost the quality in Quality Street – This has been the biggest letdown this Christmas. We purchased several boxes to give to the family only to be disappointed with the quality and the wrappings look cheap and nasty. The chocolates tasted old and the chocolate was turning white. Will not be buying any next year Show details
Hi Stephen, thank you for taking the time to share your… Read more
Lost us – Lost the magic and appeal at Christmas with the boring wrappers and flimsy box. Handing a box around used to be exciting but just dull and boring now. A tradition in our family for 60 years is now over after taking a family vote on the matter. Bye bye “No quality street”. Also you must be not seeing how the plastic and tin boxes advertised your… Read more
product all year as people used them to store things in. Now they will go straight in the bin. Good work marketing department.
Hi Simon, we’re sorry to hear about your disappointment… Read more (+1 reply)
Nestle ruins Christmas – What a terrible experience. Nestle has ruined Christmas and ruined its own brand reputation with these “chocolates”. Quality Street has been part of Christmas for my whole life but never again. Chocolate is Scrooge like in quality and quantity, not too mention grainy and sugary sweet. The mix of types was is off - there were lots of some types and… Read more
few of others. Only one purple one, which is my favourite. Cadbury might be going downhill fast but based on this box Nestle is already rock bottom.
Hi James, while we don't have a set quantity for each… Read more
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We’re sorry to hear that you haven’t loved Nestlé Quality… Read more