Fast internet with many devices connected
Connection sometimes unreliable
Continually drops internet and support is terrible
I have had continuous internet issues from the first moment I bought it. Sometimes the connection will remain constant but there will be no internet and I have to reset it. Just today I have reset it twice. I have tried everything from the end of my service provider. We have altered the settings multiple times to be optimal and this has helped for a while but then it reverts back. I would probably have to reset the router nearly on a daily basis. Sometimes it will drop off completely and the connection light on the router goes red. Then I'm cal...ling my service provider to try and fix it. I tried to contact Netgear but they have a limit on when they will stop providing support for your device, unless you pay, wow. So my other option was to request a warranty replacement. I logged it online, like everything else they require you to do. But to confirm the replacement, you must call them within 24 hours or it will be cancelled. And obviously the phone number diverts you to the wrong place, and when they divert you again you sit on hold indefinitely. Because they know you will eventually hang up. So they don't need to honour the replacement, or help. Theres an automated message that constantly repeats saying do it though my netgear. So I tried and that was no good either! I tried downloading the app to check the firmware update but this router wasn't supported! I tried to manually do it but that cant happen either. Everything seems to be made to be so hard. So I guess my warranty request will be cancelled because they'll never pick up the phone and ill keep resetting the router until I buy a new one and throw this in the bin.
Horrible don't waste your time like I did
I spent too many hours trying to get this modem to work (for example, at one point I had to do a factory reset, I ended up having to reset it 3 times to get it to properly reset, and even then I could get the modem to work properly). I build computers and have used a lot of different modems, routers and network setups over the years, and this completely did my head in. Off to the bin it goes, I'm going to try and find something that actually works how it's supposed to.
D7000v2 very poor product
I have bought that model from Mwave , It keep dropping the internet connections . Imagine you have home cameras and you leave for a day then you got surprise that the net is off and all camera is off as well .
I have made many troubleshoot , updates however when I googled things , I found heaps of thread about the same issue .
Imagine , the old router which I have received from Telstra 2008 is still working fine and the new D7000v2 is dropping connections .
Purchased in January 2018 for $312.00.
If you want NBN to run - For the love of god DON'T BUY THIS UNIT!!!
This product was working fantastically whilst running on ADSL2+. Being advertised as NBN ready and the correct connections FTTP installed, i jumped at the chance to give this top end router a spin. The connection was dropping out every hour for 5 minutes, sometimes even 3 or 4 times an hour. making streaming ineffective and online gaming completely useless. I've gone through countless online treads about this issue and seems very common.
People going through multiple units, firmware updates and settings. all of which I've tried with no avail. I'll never be buying a Netgear product as long as i live. Learn through my mistakes and BUY ANOTHER BRAND!!!
Purchased in January 2018 at Dick Smith for $380.00.
Works Perfectly with wifi disabled
The modem would lock up randomly with all lights still on, I persevered for a couple of weeks and then worked out the unit was getting very hot. I bought a Ubiquiti Unifi wifi AP and turned off the wifi on the netgear modem. Has been running this way for 3 months with not one drop out or problem. Not really ideal when paying so much for the unit but it does work reliably now. It is a good router with ease of static IP addresses and port forwarding.
Purchased in February 2020.
- Verified purchase
Glitchy and hard to use
Experienced regular drop outs of wifi. Had to reset multiple times per day. One channel became undiscoverable after a couple weeks. Then both channels stopped being accessible on mobile. Wifi range on was worse than the $100 router I had previously. The set-up guide was very lacking, completely missing any basic steps - no problem if you are experienced at setting up routers, but if you are not you don't have a hope without calling their support line and waiting on hold for 40 minutes... The management app was useless if you weren't already connected, so can't be used to help set-up or troubleshoot connection issues. Ended up returning it and getting a TP link router that worked first time and had an easy clear set-up guide.
Purchased in March 2020 at Noel Leeming Physical store for $299.00.
How did this get to market?
Constantly drops out. Nothing but trouble and support is useless. DO NOT BUY ONE! There seems to be no fix for it's issues and I don't understand how this rubbish made it to the market.
Purchased in March 2020 at JB Hifi Home for $250.00.
nighthawk app doesn’t support d70000
The nighthawk app doesn’t support d7000 for better parenting control, so it no better then the one I get from service provider, and also there is no support to ask any questions, it is just time and money waste
Purchased in February 2020 at Officeworks for $300.00.
This is so perfect... You can live without it!! Don't touch it with a barge pole even if its free!
This product has great specs that really sell the item as a potentially good performer.
The so called "Genie" stinks of Apple Genius!! Believe me... it stinks!! Takes forever to load and then provides you a limited service that even when it does eventually load it has built in limitations that make you wonder... WTH?!!!
By the way - I have not been offered any reward for the review, and would prefer some else in my shoes does not make the same mistake.
Purchased in October 2019 for $30.00.
One Day Owner
Purchased this for only one day and had to return. Due to constant disconnection when login into the setting. I have to agree with Faz that this is not worth my time. Frustration as I have been a customer of netgear for past 5 years.
Purchased in May 2020 for $298.00.
Buy another router!
Constant wifi drop out. Randomly won’t take password. Reset at times will make it impossible to get back on wifi connection. Avoid this unit at any cost. Not worth it.
Purchased in October 2019 at Bing Lee for $399.00.
- Verified purchase
Worth the money!
Very satisfied with this modem/router,it provides excellent fast reliable internet.Looks very cool with the three transmitters!Got in on sale at Officeworks and its worth the money,would buy again and recommend.
Purchased in December 2019 at Officeworks for $199.00.
Can't handle anything above basic functions
Setting up the router took a few tried before it connected, but once it did, it maintained a stable connection okay. The downside is that I run a number of NAS devices that need a static IP on the network - this router has the option to assign IPs to known devices, but after building the table, it just decides NOT to work and assigns random IPs without any relation to the table I just built. After a lot of googling I find that this is a common problem and I will be quickly replacing it with something that actually works.
Sub par device at a premium price
Started out as a pretty reliable modem and slowly degenerated from there over the period of 3 years. It started initially booting certain devices, mainly Apple, off of wifi. A firmware upgrade fixed this. Then came the lockups. At first it would need power cycling once a week. Present day we're rebooting it once a day. Many other owners have the same unresolved issue. What a terrible product. Avoid.
Lightning fast internet
It's quite expensive. But well worth it. This router paired with my NBN service provides lightning fast internet to all my devices with a huge coverage throughout my house.
Haven't experienced a single dropout while using it.
Easy set-up too.
Purchased in February 2020 at Officeworks for $229.00.
Worst router ever purchased. Do not support this company
Worked fine for the first 6 months, then the disconnections and intermittent failures start occurring. Conveniently netgear only gives you 90 days after purchase support otherwise they want to charge you even if it's their product at fault. Read only comments and forums and you'll see it's a very common issue and everyone hates this thing. Given up using this as my main router and just use it as an access point. Even that, it drops off once a week and I need to reset it to keep it afloat. Piece of crap and never buying Netgear again.
Purchased in September 2018 for $400.00.
Minor issues at first. Major issues over time.
At first this was a big jump in performance from our old D-Link router, but it's never been without minor quibbles - the need for a reboot every week or two, and highly variable wifi signal reliability.
Now, a year on it seems clear that with every new firmware update - something else breaks. Mid 2019 there was a firmware version that just plain broke the router requiring a factory settings reset. I confirmed this by downloading it both automatically and manually checking it three times in total and saw mention of others having similar proble...
Purchased in October 2018 for $199.00.
Don't waste for money
Does not work in Australia with Optus NBN - I have spent hours on the phone to Netgear and Optus just a big waste of time. No-one can solve the problem and JB HIFI deserve a boot up the bum for selling and recommending this product.
Purchased in September 2019 at JB Hi-Fi Retail Stores for $299.00.
This is definitely a great buy! Had issues with our previous router and as soon as i set this one up (which was very easy btw) all the issues disappeared. Generally we have 2 people connected for gaming and 1 other person streaming and about 5 other devices always conneted and have had no issues at all.
Purchased in October 2018 at JB Hi-Fi for $299.00.
Questions & Answers
Just purchased this and set everything up and it connected my phone to the wifi but no other devices seemed to want to connect, including ones that were connected by enthernet, tried everything it said but wouldnt work, thoughts?
You may need new or updated (software) drivers in your devices that you want to connect via WiFi.
Usually if the device that you want to connect via WiFi has the WiFi facility built in, it will pick up the signal and all you have to do is use the password that comes with the Modem or NTU (NTU is a digital both ends modem) to pair the Modem - NTU signal to it.
I hope this makes sense. If you have more problems you could go to the shop you bought the Nighthawk from or ask for help from a local computer shop person.
Get your money back - I have had two units replaced under warranty and now the third unit has problems - right now I have no 2.4Ghz wireless and only 5Ghz works.... there have been many complaints about this unit. My 2nd unit lasted 6 months until the ethernet and wireless completely stopped working. I run a home business so I can't afford to keep sending back faulty units (at my expense I might add).... so for me it's goodbye Netgear and hello Asus.
- The Netgear AC1900 D7000 Nighthawk modem router gives you WiFi speeds of up to 1.9Gbps, meaning it can endure huge downloads and HD streams without buckling under the pressure.
- It has a dual core processor, strengthening wireless an WAN-to-LAN performance.
- High-powered amplifiers, beamforming technology, and external antennas all work together to give the device excellent range and reliability.
- You can manage it through the Netgear genie app through your PC or smart device, making monitoring and controlling your network a piece of cake.
- It has a Gigabit Ethernet WAN port that makes it universally compatible with any Internet service provider.
Points of praise:
- Most reviewers praised the range of the Netgear AC1900 D7000 Nighthawk, saying they had great coverage throughout their homes.
- They also noted that internet speeds were fast, even with many devices connected to it.
- Many reviewers found that the connection of the modem router was unreliable on both WiFi and Ethernet, as it would drop out and need to be reset frequently.
- According to a lot of reviewers, Netgear’s customer support was unhelpful when it came to addressing a lot of the issues that users had with the modem router.
|Category||Routers and Modems|
|Frequency Band||Dual-Band (2.4GHz, 5.0GHz)|
|Features||Beamforming, External Antennas, Mobile App Control, Parental Controls and Quality of Service|
|Maximum Wireless Speed||1,300 Mbps|
|Number of Ethernet Ports||4|
|Wi-Fi Standard||802.11 a, 802.11 ac, 802.11 b, 802.11 g and 802.11 n|
|DSL Support||ADSL, ADSL2, ADSL2+, VDSL and VDSL2|
|Number of USB 2.0 Ports||1|
|Number of USB 3.0 Ports||1|
|Dimensions||50 x 285 x 185 mm|
|Manufacturer Warranty||2 year(s)|
Visit official website
- MPN: 36502458
- GTIN12: 606449120486 and 790069424489
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