Netgear Nighthawk AC1900 VDSL/ADSL D7000

Drops out randomly and Netgear warrenty process is a joke – The router kicks every device off of it randomly. When I approached Netgear about warrenty or assistance they tried to sell me IT help They asked me to test the router and modem a number of different ways before accepting the RMA. Honestly a total joke of a process. I believe they make it this hard so you give up and don't return your devices.

rubbish - 3 of them have been faulty – i am a IT consultant and we bought 3 of these for different clients and all 3 have had constant disconnection issues and have to be power cycled constantly to get them to work again at all 3 locations. Show details

honest review, from a network/security engineer/architect – --Total Junk! I Purchased A Raxe500 For $1200, - Network configuration, easy but interface is bugged. -The configuration commit failure rate 3/4 (75%, config failure causes another function to break.) - Cannot disable the security application, force to use this and its terrible! - Support are completely terrible, have zero concept of networks OR… Read more

troubleshooting. - The Throughput tests are complete lies, maximum is not 5000,2500,1000,100 (ETH/Wireless). - They are closer to 868Mbit max, next to the device. - Do not buy, this is a total sham of a router - nighthawk are crap! Netgear crap! Buy anything but this!! I tell the truth pplz!

Worth the money! – Very satisfied with this modem/router,it provides excellent fast reliable internet.Looks very cool with the three transmitters!Got in on sale at Officeworks and its worth the money,would buy again and recommend. Show details

Lightning fast internet – It's quite expensive. But well worth it. This router paired with my NBN service provides lightning fast internet to all my devices with a huge coverage throughout my house. Haven't experienced a single dropout while using it. Easy set-up too. Definitely recommend. Show details

Worst router I have ever used - Garbage support from Netgear – This has to be the worst router i have ever used. The speeds i get are half what my old 10 year old belong sagecom router provide after resetting it as the speeds drop to 1MBIT after a few days. This modem ticks every box for poor performance, wifi range, speed, reliability, after sales service, cost. Netgear kindly provide firmware updates… Read more

which screw up your customised settings to get this POS working. I called their support and they advised unless i pay some exorbitant fee they wont supply technical support.

the 5G hardly ever works, and after reading other reviews it appears this is one of the worst modems on the market.

Don't buy Netgear,, why- the support is awful. I understand there is a chipset shortage and device choice is slim but you are better off connecting some tin cans and string instead of using one of these garbage routers.

3 large antennas, and the weakest wifi I have seen – Even my routers with small internal arials have about twice the range this thing has. I get feeling that the arials on the netgear are for show only. If it is wifi range you want, avoid this. The features are good but as said crap wifi. Show details

Never buy ever – I can’t waste time reviewing. Gives 1 year warranty you know why, they know the router will not work more than an year. I bought from job hifi and unable to return as the router stopped working. While it was working, the router needed frequent restarts anyway. Never net gear ever , no ethics, no value for money. Stop your greed Poor range too Customer support no number to call Show details

Easy set set-up but unreliable – Bought one yesterday, it was straight forward to set-up, just give a few minutes to connect to service provider. It did work well, connected to numerous devices easily, both wireless and cable. Unfortunately it wouldn't work for very long, both wireless and cabled connections would repeatedly fail. Very frustrating, 1 day old and I will be returning it to the shop Show details

Don't waste your money! – Have had issues since I bought it. Keeps dropping out and have to turn off and on for it to pick connection back up. 0/10 would not recommend. Ended up returning under warranty and swapping to a different brand. Show details

Horrible don't waste your time like I did – I spent too many hours trying to get this modem to work (for example, at one point I had to do a factory reset, I ended up having to reset it 3 times to get it to properly reset, and even then I could get the modem to work properly). I build computers and have used a lot of different modems, routers and network setups over the years, and this… Read more

completely did my head in. Off to the bin it goes, I'm going to try and find something that actually works how it's supposed to.

If you want NBN to run - For the love of god DON'T BUY THIS UNIT!!! – This product was working fantastically whilst running on ADSL2+. Being advertised as NBN ready and the correct connections FTTP installed, i jumped at the chance to give this top end router a spin. The connection was dropping out every hour for 5 minutes, sometimes even 3 or 4 times an hour. making streaming ineffective and online gaming… Read more

completely useless. I've gone through countless online treads about this issue and seems very common.

People going through multiple units, firmware updates and settings. all of which I've tried with no avail. I'll never be buying a Netgear product as long as i live. Learn through my mistakes and BUY ANOTHER BRAND!!!

Glitchy and hard to use – Experienced regular drop outs of wifi. Had to reset multiple times per day. One channel became undiscoverable after a couple weeks. Then both channels stopped being accessible on mobile. Wifi range on was worse than the $100 router I had previously. The set-up guide was very lacking, completely missing any basic steps - no problem if you are… Read more

experienced at setting up routers, but if you are not you don't have a hope without calling their support line and waiting on hold for 40 minutes... The management app was useless if you weren't already connected, so can't be used to help set-up or troubleshoot connection issues. Ended up returning it and getting a TP link router that worked first time and had an easy clear set-up guide.

How did this get to market? – Constantly drops out. Nothing but trouble and support is useless. DO NOT BUY ONE! There seems to be no fix for it's issues and I don't understand how this rubbish made it to the market. Show details

nighthawk app doesn’t support d70000 – The nighthawk app doesn’t support d7000 for better parenting control, so it no better then the one I get from service provider, and also there is no support to ask any questions, it is just time and money waste Show details

This is so perfect... You can live without it!! Don't touch it with a barge pole even if its free! – This product has great specs that really sell the item as a potentially good performer. The so called "Genie" stinks of Apple Genius!! Believe me... it stinks!! Takes forever to load and then provides you a limited service that even when it does eventually load it has built in limitations that make you wonder... WTH?!!! By the way - I have not… Read more

been offered any reward for the review, and would prefer some else in my shoes does not make the same mistake.

One Day Owner – Purchased this for only one day and had to return. Due to constant disconnection when login into the setting. I have to agree with Faz that this is not worth my time. Frustration as I have been a customer of netgear for past 5 years. Show details

Buy another router! – Constant wifi drop out. Randomly won’t take password. Reset at times will make it impossible to get back on wifi connection. Avoid this unit at any cost. Not worth it. Show details

Can't handle anything above basic functions – Setting up the router took a few tried before it connected, but once it did, it maintained a stable connection okay. The downside is that I run a number of NAS devices that need a static IP on the network - this router has the option to assign IPs to known devices, but after building the table, it just decides NOT to work and assigns random IPs… Read more

without any relation to the table I just built. After a lot of googling I find that this is a common problem and I will be quickly replacing it with something that actually works.

Sub par device at a premium price – Started out as a pretty reliable modem and slowly degenerated from there over the period of 3 years. It started initially booting certain devices, mainly Apple, off of wifi. A firmware upgrade fixed this. Then came the lockups. At first it would need power cycling once a week. Present day we're rebooting it once a day. Many other owners have the same unresolved issue. What a terrible product. Avoid. Show details

Worst router ever purchased. Do not support this company – Worked fine for the first 6 months, then the disconnections and intermittent failures start occurring. Conveniently netgear only gives you 90 days after purchase support otherwise they want to charge you even if it's their product at fault. Read only comments and forums and you'll see it's a very common issue and everyone hates this thing. Given… Read more

up using this as my main router and just use it as an access point. Even that, it drops off once a week and I need to reset it to keep it afloat. Piece of crap and never buying Netgear again.

Minor issues at first. Major issues over time – At first this was a big jump in performance from our old D-Link router, but it's never been without minor quibbles - the need for a reboot every week or two, and highly variable wifi signal reliability. Now, a year on it seems clear that with every new firmware update - something else breaks. Mid 2019 there was a firmware version that just plain… Read more

broke the router requiring a factory settings reset. I confirmed this by downloading it both automatically and manually checking it three times in total and saw mention of others having similar problems online with the same firmware version.

A bad firmware update reflects poorly on Netgear as a company but it was their first strike... fast forward to early 2020 and yet ANOTHER firmware update results in a near-unusable router.

It's not fully broken and I'm sitting here figuring out how to get us back online using 5G-only since 2.4Ghz has disappeared.

Basically the wifi access reliability and signal-strength have dropped considerably as a result of this new update. Again I'm going to hit the reset-to-factory-settings button and hope for the best.

Not entirely useless - but on the whole, expensive, laborious and very disappointing.

Don't waste for money – Does not work in Australia with Optus NBN - I have spent hours on the phone to Netgear and Optus just a big waste of time. No-one can solve the problem and JB HIFI deserve a boot up the bum for selling and recommending this product. Show details

Great Router – This is definitely a great buy! Had issues with our previous router and as soon as i set this one up (which was very easy btw) all the issues disappeared. Generally we have 2 people connected for gaming and 1 other person streaming and about 5 other devices always conneted and have had no issues at all. Show details

Worst modem I have ever purchased. Don't waste your money! – I brought a NetGear Night Hawk modem as they seemed to be well reviewed online and I wanted a modem that would work well for streaming. This modem worked well for the first six months and then it constantly didn't work: -Dropped out constantly -All my devices were not working well when connected -I was unable to even back up my phone as the… Read more

connection was so poor -It was nearly impossible to reset the modem. So watch out if you move house! -There is absolutely no support...In fact I felt like I was being scammed when I had to pay an external company to have it reset...and even the company of experts I was paying had trouble resetting the modem. They took over 2 hours and had to create a new named setting. No matter what they did it didn't work and after suffering a crap modem I ended up throwing it in the bin after 1 1/2 years. I think that this modem has okay reviews as people post them just after they have initially set them up for the first time. I will never buy this a NetGear modem again. They are total rubbish!

Continual drop outs – Have to reboot router several times a day due to router disconnecting devices and then not allowing them to reconnect. Only solution is to restart router. Tried all support solutions offered (netgear) not an Internet provider problem. Netgear community support has pages of similar complaints without anyone getting a resolution to this problem… Read more

which netgear appears to be aware of. Wifi works well when it works but continual dropouts have me going off to buy another router. Will never buy netgear again.

Can't Fault the Netgear AC1900 D7000 Nighthawk – I purchased the Netgear AC1900 D7000 Nighthawk in October 2018. I have an NBN HFC connection and the D7000 works excellent on this broadband configuration. I haven't experienced any issue at all, handles data throughput excellently and the wireless range has exceeded my expectations. I'm a very happy customer. Show details

Unit replaced twice already, third is a lemon also NETGEAR SUPPORT AWFUL – I would like to point out I have had this modem router replaced twice already. My internet has begun to drop out intermittently but often, my ISP narrowed it down to the Nighthawk. Thought bugger it, I'll get rid of this lemon of a router, replaced it with the ISP supplied Netcomm modem router, and haven't had a drop out since. I decided to use… Read more

the Nighthawk in bridged mode so I could still used the wifi side of it. That now stuffs up all the time. If power is dropped off to the unit, then the SSIDs don't come back until I log into the router and click "apply settings" in the wireless page. Spoke to netgear support, they are still a nightmare. They told me my router is no longer under warranty as the warranty starts when you buy the first router, not from receipt of the third router. So even though I've only had it under two years, I bought the fist one a few years ago. They also asked for me to provide them with the following information. This was a pain for me and took me over 3 hours. I can only imagine what it would take someone who wasn't as savvy. I requested to send the device back to them at my cost for them to run every test they want to, the refused and asked for this. Note the depth of information, incuding a list of every connected device in my house. It's appalling.

Hi Michael,

Good Day!

This is Lionie again from NETGEAR Level 2. As what we have discussed over the phone, we need to gather details from your network including the debug logs from your router so our Engineers can do an analysis about the issue and provide recommendations.

To start of please provide us with the following:

• What is the current firmware of your router? • Have you tried different firmware? (note the results of each version tried) • Please provide us the MAC Address of the router. • What error are you getting from your devices? Can you take a screenshot and attach it to the case? • What devices are affected? • Is setting the device operation mode to router make any difference? • Do all devices disconnect at the same time (list names and models)? • Does issue happen on both bands? • Is smart connect enabled or disabled? • Description of Environment (i.e. - distances, floors, brick walls). • Is moving closer to the router makes any difference? • What is the status for each LED light when the issue is happening?: (on/off/blinking/color) • Network diagram/Topology: (MUST provide a specific model/version of ALL devices and how they are connected)

• Please provide us a copy of the configuration of the device. To get it please refer to the steps: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type the IP address of your device. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. 4. Click ADVANCED > Administration > Backup Settings. 5. Click Back Up. Specify a location on your network.

• What is the router's LAN IP and admin password? • Screenshot of “ADVANCED” homepage. • Screenshot of “Attached Devices” list. • Screenshot of “Show Statistics” found on advance home > internet port. • Debug logs from the device while issue is happening. Please refer to the steps on how to get the debug log:

1. To reproduce the issue 1st unplug the device from the power outlet. 2. Plug it back it after a few minutes or all the lights normalize, check if you are unable to detect the router's WiFi(as what reported as the issue). 3. Connect a computer wired to the router. Open your browser. 4. Go to <router's IP address>/debug.htm. 5. Click Start Capture. Let the debug capture run for 10 minutes while the issue is still happening. 6. Go back to debug page and click Save Debug Log

To attach the files to support case please refer to the steps below:

1.Go to https://my.netgear.com and log in using your account username and password. 2.After logging in, click the My Support button. The My Support button is highlighted in the screenshot below. 3.Click on the case reference number to which you want to attach the files. At the next screen, see your open technical support cases. 4.Tick the “I wish to add an attachment with this response” box and click the SUBMIT button. Note: It is required to have a message inside the message box to proceed. 5.Click the Choose File button, browse the files on your computer, and upload them to the support case.

File accepted are PDF, JPG, GIF, PNG, DOC, ZIP. Maximum Size allowed is 30MB.

Please do not hesitate to let me know if you need further assistance.

I look forward to your response on this.

Warm regards,

Lionie NETGEAR Level 2 Support Expert