Drops out EVERY DAY!!
Easy set up but have had issues with it dropping out every single day. Have to reset it every time. Seems to be worse when I updated the firmware. I thought spending decent cash on a modem/router would give me better results but nope. Taking it back to officeworks where I purchased it December 2019
Minor issues at first. Major issues over time.
At first this was a big jump in performance from our old D-Link router, but it's never been without minor quibbles - the need for a reboot every week or two, and highly variable wifi signal reliability.
Now, a year on it seems clear that with every new firmware update - something else breaks. Mid 2019 there was a firmware version that just plain broke the router requiring a factory settings reset. I confirmed this by downloading it both automatically and manually checking it three times in total and saw mention of others having similar proble...
Purchased in October 2018 for $199.00.
Don't waste for money
Does not work in Australia with Optus NBN - I have spent hours on the phone to Netgear and Optus just a big waste of time. No-one can solve the problem and JB HIFI deserve a boot up the bum for selling and recommending this product.
This is definitely a great buy! Had issues with our previous router and as soon as i set this one up (which was very easy btw) all the issues disappeared. Generally we have 2 people connected for gaming and 1 other person streaming and about 5 other devices always conneted and have had no issues at all.
Worst modem I have ever purchased. Don't waste your money!
I brought a NetGear Night Hawk modem as they seemed to be well reviewed online and I wanted a modem that would work well for streaming. This modem worked well for the first six months and then it constantly didn't work:
-Dropped out constantly
-All my devices were not working well when connected
-I was unable to even back up my phone as the connection was so poor
-It was nearly impossible to reset the modem. So watch out if you move house!
-There is absolutely no support...In fact I felt like I was being scammed when I had to pay an external co...
Purchased in April 2018.
- Verified purchase
Continual drop outs
Have to reboot router several times a day due to router disconnecting devices and then not allowing them to reconnect. Only solution is to restart router. Tried all support solutions offered (netgear) not an Internet provider problem. Netgear community support has pages of similar complaints without anyone getting a resolution to this problem which netgear appears to be aware of. Wifi works well when it works but continual dropouts have me going off to buy another router. Will never buy netgear again.
Be careful with firmware update
I have used this product for 2 years. It has been great but have to be careful when updating the firmware even from their own Nighthawk phone app.
That was an evening when I was watching Netflix and browsing through the Nighthawk app. An update pops up and I was thinking it should be alright to update from its own App. BUT, it was not the case. The whole thing just crash and the router could not restart and nothing can be done to make it work. I have tried reset the router but it could not. I was just 2 months out of the warranty. Really DISAPPOINTING!
Purchased in June 2017 for $250.00.
- Verified purchase
Can't Fault the Netgear AC1900 D7000 Nighthawk
I purchased the Netgear AC1900 D7000 Nighthawk in October 2018. I have an NBN HFC connection and the D7000 works excellent on this broadband configuration. I haven't experienced any issue at all, handles data throughput excellently and the wireless range has exceeded my expectations. I'm a very happy customer.
- Verified purchase
Internet keep dropping when more people connect
I bought this instead of buying a cheap modem/router thinking the more you spend, better quality and power you get. But I was wrong. Internet was working just fine, until last Saturday when I had around 15 people over. When most of them got connected to the WiFi, it started dropping off. I was really ashamed. Not a great experience
Unit replaced twice already, third is a lemon also NETGEAR SUPPORT AWFUL
I would like to point out I have had this modem router replaced twice already.
My internet has begun to drop out intermittently but often, my ISP narrowed it down to the Nighthawk.
Thought bugger it, I'll get rid of this lemon of a router, replaced it with the ISP supplied Netcomm modem router, and haven't had a drop out since.
I decided to use the Nighthawk in bridged mode so I could still used the wifi side of it.
That now stuffs up all the time.
If power is dropped off to the unit, then the SSIDs don't come back until I log into the router a...
Purchased in January 2017.
Connection drops and unit freezes
internet and all local wifi constantly drops off and unit needs rebooting almost every hour! I have decent experience with modems and routers and right out of the box it has had many issues even after factory resetting and updating, I haven't even customised settings how I want because this unit cant even work normally!
Purchased in September 2019 at goodguys for $270.00.
Has been a good router for many months now. Good speed wireless and wired. Very few drop outs and getting in and changing settings is quite easy going confidence with security and setup. I have many devices connected wirelessly and this router cope well.
I bought this product in May and have had issues from day 1. Constantly drops out and freezes up as stated in other reviews. The firmware updates didn’t really help and actually made the situation worse as of yesterday 10/8/19 netgear advised the product is actually faulty and I need to post it back to them and they will post out a refurbished product. I’m buying a second hand one on market place for $50 to use whilst I wait for the refurbished one to arrive. I think I’ll try and take it back to JB Hifi and see if I can get a store credit to get a different make/model.
In summary don’t buy this product - too many issues.
Purchased in May 2019.
The modem/router will freeze up every couple of days which disconnects everything connected to it, to rectify this I have to turn off and on again quite an annoyance. Also it gets Really hot, however setup through the genie was very quick and easy.
Worst customer support
Netgear the worst company. I called to ask for the set up guide for the internet and the only thing they wanted to do is to sell me their technical support membership for over $130 a year. They are no help and I will never use them every again and will tell every person I meet not to deal with such a bad company. Now we cant set up the internet and got no help. Worst customer support.
Purchased in February 2018.
- Verified purchase
I honestly wish I had gotten something else, anything else.
Connection will randomly drop -only on the 2.4ghz! Even with every possible channel tried it just does not stay stable, the same goes for the speeds.
For the price tag it is also severely lacking in features such as advanced admin controls.
I'm hoping it's just a really bad area for WiFi so I have a chance at a consistent connection when I move house. I didn't think I would need to return this and regret not keeping the box in better condition.
Purchased in October 2018 at JB Hi-Fi Home for $424.00.
Drops connection randomly + more
Not not buy this product. I'm an experienced IT professional and could not work out why certain devices were dropping connection randomly. Also, each time I switched any device back to the 2.4G connection I'd have to reenter the password for some reason. I spent 6-8hours trying different things but concluded the best case scenario (for Netgear) is that it was a faulty unit. I finally gave up and returned it and swapped for an equivalent level competitive unit from another manufacturer. It worked right away with the same config. What a waist of time the D7000v2 was. Don't repeat my mistake.
Purchased in June 2019 for $340.00.
- Verified purchase
Great Modem and wifi signal
Just started using netgear d7000 couple days no problems at all on adsl with iinet. Very easy to setup within 5 mins was on the net. Great speed no dropouts and great wifi.
Pretty good router
was using a Telstra smart modem/router gen2, awful and occasionally with a high lag. Totally cant stand. After using this, internet became stable. BTW, easy to setup and control. The only one problem is cant read the netgear extender via APP.
Purchased in March 2019.
The reviewer stated that an incentive was offered for this review
Unreliable- 2.4 frezes. Stay away
I am now on my replacement modem- as the original one was replaced by Netgear. The replacement modem also freezes up. The 2.4 band drops out- the modem needs to be rebooted e.
Please do your own research - there ate plenty of reports on line
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Questions & Answers
Just purchased this and set everything up and it connected my phone to the wifi but no other devices seemed to want to connect, including ones that were connected by enthernet, tried everything it said but wouldnt work, thoughts?
You may need new or updated (software) drivers in your devices that you want to connect via WiFi.
Usually if the device that you want to connect via WiFi has the WiFi facility built in, it will pick up the signal and all you have to do is use the password that comes with the Modem or NTU (NTU is a digital both ends modem) to pair the Modem - NTU signal to it.
I hope this makes sense. If you have more problems you could go to the shop you bought the Nighthawk from or ask for help from a local computer shop person.
Get your money back - I have had two units replaced under warranty and now the third unit has problems - right now I have no 2.4Ghz wireless and only 5Ghz works.... there have been many complaints about this unit. My 2nd unit lasted 6 months until the ethernet and wireless completely stopped working. I run a home business so I can't afford to keep sending back faulty units (at my expense I might add).... so for me it's goodbye Netgear and hello Asus.
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