Great Modem and wifi signal
Just started using netgear d7000 couple days no problems at all on adsl with iinet. Very easy to setup within 5 mins was on the net. Great speed no dropouts and great wifi.
Pretty good router
was using a Telstra smart modem/router gen2, awful and occasionally with a high lag. Totally cant stand. After using this, internet became stable. BTW, easy to setup and control. The only one problem is cant read the netgear extender via APP.
Purchased in March 2019.
Unreliable- 2.4 frezes. Stay away
I am now on my replacement modem- as the original one was replaced by Netgear. The replacement modem also freezes up. The 2.4 band drops out- the modem needs to be rebooted e.
Please do your own research - there ate plenty of reports on line
Very difficult to get up and running
Purchased the Nighthawk D7000v2 to get better wifi coverage in a two story town house, and while the wifi part works well the connection to the internet was a saga to get sorted.
The first of two units was returned the second is now up and running but gee it was a long drawn out task.
Concerning the first unit, ater many hours on the phone with NETGEAR support, I was told if I wanted any further assistance I would have to buy! a support package if I wanted to go any further with their support. They said they had pinged my router and there was nothing wrong, so there was no more they could do for free.
Begrudgingly I paid the price for a support package and spent many hours on the phone with different assistants, to be told in the end that the modem was faulty and I was to send it back and they would send me another one. I complained about the support cost after being told it wasn't faulty and to their credit they did refund my money (Tick)
So a New Modem has arrived and because my provider modem was working fine I put it in the cupboard because I was scared of going through the process of many hours on the phone again if it didn't work. well after a fair while I have decided to install it ..... and it is working, but it took ages and some intuative decision making. Followed the instructions tried to log onto the router to config it but it doesn't want too go to the log on page via the browser. funny thing is it tells me there is no internet well that's because it wont connect so frustrated with it. After many attempt and after some restarts I finally got it going. But following the instruction it just wouldnt go to the log in pages kept coming up with no response from router or would get the first page but not the second. I just kept refreshing the page sometimes 8 or 9 times and finally the next page would come through, this happened for every page. Finally I got to the internet config page and got to enter my data and the same thing happened but I refused to accept defeat and kept refreshing the page until finally success.
Its early days now but appears to be working fingers crossed it stays working.
Would I buy another one probrably not.
Does the job well, great range. Everything is working well
We had a basic modem/ router given to us from our ISP provider. It wouldn't connect all of our devices as it couldn't handle the amount we wanted to connect. We have security cameras, ipads, and phones. Nothing too crazy but we needed something more. I was recommended the Netgear Nighthawk from a forum post in Whirlpool. It wasn't cheap but we gave it a shot. All our devices connect and work well. The range is far better than the modem/ router we have. The Nighthawk is relatively easy to install with great service backup from Netgear customer call centre.
This Netgear D 7000 nighthawk is a great extender, easy to set up, but most of all the performance is great, I have it set up to transmit both 2.4 and 5 gh, with alot of testing the overall transfer rates we very good.
If you are looking for a very good extender go no further.
I use it with a D link ac 1600 python, work flawlessly.
Not too bad
It does what is supposed to do. Maybe a bit weak for a two storey town house to cover both ground floor and first floor but at least covers an entire floor.
Terrible wifi, keeps dropping out, especially if Guest network is enabled
Unreliable wifi, to the point of it becoming useless especially when the guest network is enabled. With the Guest network enabled, it frequently kills all the normal wifi channels. Rebooting the modem fixes it briefly, but will hang again randomly.
I used to have other NetGear modems/routers before, but would stay clear after this experience. This was meant to be a good router for wifi, with good range. Range may be good, but stability is a joke. Do not recommend.
I purchased 3 routers before this and the WIFI was terrible, slow speeds and dropouts. This router has fixed all of my issues. Quality connection and perfect WIFI speed. Multiple devices streaming with no problem.
Setup was a bit of a pain but once you get there its excellent.
Warning! Buyer Beware
This router was returned within 24 hours of purchase. All the faults reported in the reviews below were experienced by myself. Connection dropouts on WiFi & Ethernet! Netgear Genie software would freeze and the router would require a hard reset. Please consider other brands and stay away from this product.
Purchased in January 2019 for $240.00.
TRASH - Worst modem I've ever used. STAY AWAY.
Where do I even start?
This modem is the worst, most incapable and inconsistent piece of junk that I have ever had the displeasure of using and to top it all off, Netgear's post-purchase customer support is the most pathetic, illegal; practically non-existent 'service' that I've ever attempted to use. I would rate this modem 0/10 if Product Review had the option. Read on for details:
● THE MODEM ●
The Nighthawk D7000 has caused 7 months worth of daily issues and has dragged my family through a nasty dispute with Telstra and even the NSW Telecommunications Ombudsmen. It simply fails to maintain a reliable connection; dropping out daily between 10-20 times, and half the time it's too stupid to reconnect; forcing the user to turn the modem off and on again. The modem's inconsistency was present when using factory settings and after editing the settings to Netgear's suggestions.
If you rely on your home internet connection in any way, shape or form, then think twice before buying this scrap heap. Members of my family require a solid connection for work and study and the Nighthawk D7000 made those things an impossible task. For those of you thinking that my connection issue was caused by Telstra, I can 100% confirm that it was not Telstra's fault as the Telstra Smart Modem Gen 2 has completely resolved the issue.
● NETGEAR SUPPORT ●
This is where my disgust for Netgear as a company developed. Netgear's shady technical support team (located overseas for your information) refuse technical support for their products after a 30 day period. Even if the item is faulty, they simply will NOT help you unless you PURCHASE additional support services for a ludicrous price. I could not believe they were refusing to help me with their broken modem. I took the modem back to the retailer, got a full refund and have vowed to NEVER purchase any item related to Netgear ever again.
● A HISTORY OF ILLEGAL ACTIVITY ●
Netgear has a history of anti-consumer practices. Read the following report, published by the Australian Competition and Consumer Commission themselves, detailing the exact issue that I have experienced:
Notice that the article is published in Feburary 2018. Netgear refused to help me in Feburary 2019, exactly 1 year later, proving they have not changed their ways and will do everything to swindle their customers. Take my word; from someone who is very tech savvy and has extensive knowledge of consumer rights. Netgear ignores the fundamental laws surrounding fair consumer practices and they will make your life hell.
We bought the Telstra Smart Modem Gen 2 and the internet is running reliably at maximum speed.
Two devices, both had hardware faults
I replaced a Netgear router that got zapped from a lightning surge. The nighthawk was purchased and installed without issue would dropout at least once a day. After many setting changes, testing phone lines, replacing cables and splitters it was deemed faulty.
A brand new replacement was provided, however it had a different fault and would not detect DSL from the first moment. I returned it to Officeworks whose return policy is great, and with my refund I purchased D-link and it installed perfect and operates perfect.
I would have wasted at least 20 hours over 2 months on settings, phone calls, recabling, resetting router....because of poor quailty control on hardware.
NOT WORTH IT
I went to get a new router because our iiNet one, didn't reach to our bedroom which was 12m away from the modem.
I was going to buy another router which I had researched on this site and which had all good reviews, when the guy at Good Guys said that this was the best.
After setting it up I was horrified to see that it actually performed worse than the iiNet modem. It dropped out more often and even the ethernet connection through our TV started to stall.
I have NBN at a speed of 30MBps per second, on my computer which is 10m away from the modem, You tube will glitch.
We have changed where the modem is and I have also changed my computer to the 5Ghz channel and that has made some improvements, however I would not recommend this modem as it just seems to deliver the same performance as the freebie from your Internet provider.
I've kept the box - any more issues and it will be going back.
Very fast router on both 2.4Ghz and 5Ghz
Set up in a matter of minutes in router mode behind an Optus cable modem, replacing an earlier wireless router. I have 27 devices connected, almost all wireless, a mixture of 2.4 and 5Ghz with no issues. Performance is really good. If it continues to work this well, I'll be very happy with it. BitDefender looks like a good addition.
I'll be reselling my 2nd replacement on Ebay.
Unlike everyone else here, I found it very easy to setup with the NBN. It recognised straight away. My biggest gripe is that after a few months, it started to drop devices off the network, so I was resetting it on a daily basis. It would also get quite hot. After a long trouble-shooting talk with Netgear, they replaced it. After a few months, same problem. Despite telling them it was dead, no power their Tech Support still goes through a long laborious method. I've been waiting for a replacement for 5 months, and have been using a $29 Modem Router in its place.
Avoid D7000 v2!
v1 worked fine for me but unforunately died because of a lightning strike. Received D7000v2 as a RMA and from what I've read on Whirlpool, they've switched out the Broadcom chip for an Intel one and it is terrible. Disconnects me constantly to the point where I cannot even leave my pc running to download games while I'm out.
Netgear support sucks, just kept promoting a 49.99 telephone support or some other pricing for 180 hours of phone support. Netgear please, I don't want to pay money to listen to you monkeys try and fix my problem over the phone when it clearly is a hardware issue. I'm switching over to D-Link.
Buggy & difficult to optimise wireless for NBN
Don't buy this Netgear D7000 night hawk.. Too hard to set up to get maximum benefit of NBN over wireless networks.
Couldn't rename my wireless networks without freezing the unit.
I took it back and got a full refund. The staff were very understanding having had a number of units returned!
Its not plug and play! Over 8 hours of tech support to set up.
I strongly advise you NOT to buy this product unless you have the patience of a saint, lots of time on your hands, and network experience, or preferably all three.
I'm not a tech Luddite and it still took all me 8 hrs and then 4 hours stint to set up the Nighthawk. The issues were; passwords not sticking, one band the 5g working but not the 2.4g, then the 2.4 g working and then not then the 5 g working. I had to reset it to factory setting twice. The firm wear was out of date at purchase so I had to update with the Netgear tech support. The Netgear help desk staff, based in the Philippines, were lovely but they didn't listen to the problems and kept on trying to sell me lifetime tech support. I can understand why as their products are not user-friendly and don't seem to be set up to run smoothly with the tech support not recommending auto updates to the nighthawk's firmware.
The nighthawks range isn't as great as promised in store which was the reason I went looking for a new mode, at best it was marginally better than my old modem. It's a modest space the wi-fi has to cover being a 2 bedroom apartment. I regret not taking the Nighthawk back and asking for a refund after 1 to 2 hours of trying to set it up.
A possible problem with the modem/router or simply a dud unit (update)
Not sure whether this is problem or not. I bought this modem/router mainly as a testing device to see whether my current modem/router (Netgear Nighthawk X4S D7800) is having issues, or not. It had been working like a clock for over a year.
Anyway configured the D7000v2, updated firmware to V188.8.131.52_1.0.1 after initial setup, and it appeared to work fine, however locked itself up after about 4 hours uptime i.e. all lights working but no throughput via wired or wireless interface. Could not even login into the router interface with a direct connection from PC. Hard powered off this morning, then powered back up. Keeping an eye on up time today. If it plays up again, I'll return it for a refund or a different unit. So far, not really impressed. I have a purpose built equipment cupboard that allows airflow, so heat should not be an issue at this stage of the game.
UPDATE: The unit behaved itself for 4 days. Then decided to go on the fritz again. Went down 2 times in 3 hours i.e. all lights are on but no one is home. Unit taken back for a replacement unit. New unit is the same model and has currently been up and running for 1 day with no problems and original in box firmware V..41. I'll reserve further judgement until this thing has been stable without any downtime for 2 weeks. Stay tuned.
Terrible modem router! I've already had it replaced a month after I purchased it as it refused to connect. It's now playing up again with the wifi slowing down frequently to as little as 0.02MBPS despite the speed into the router being constant at about 6.5MBPS. After this experience, I'd never buy Netgear again!
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