Netgear Orbi

When the house goes off and them comes back on, it is a nightmare to get the orbi working again. It requires the main router to be power cycled and then takes about 10 - 15 before the wifi starts working. Then the satellite units need to be power cycled and if your lucky within 5 - 10 min your wifi is working. Other times you need to start from powering off the main router again and repeat the process. Once it does work, it works great but you will pull your hair out trying to get it to work correctly.

Bought this mesh system RBK353 with a router RBR350 and 2 satellites RBS350. There is another variant of the same system with the model number RBK352, which is the same system, but just 1 satellite.

My house is not big, but the previous router was located at one corner of the house and the connection at the opposite corner of the house toggled from non-existent to bad, which caused a lot of frustration. To make things worse the corner with the bad connection was a living room with the TV and Chromecast. Connection drops and delays were frequen...

Like others have reported, you would expect more from this expensive router/“satellite”. At first for about a week or so it was working fine then the drop outs began. I have to reboot device several times a day. Tried ALL Orbi troubleshooting to no avail. Worst part was factory resetting (pushing a pin into the back reset hole) only to find out I had the ORBI LTE - NO WHERE on the packaging is it called “ORBI LTE”. Anyway after hours of “fun” also troubleshooting with Telstra (who know NOTHING about this product which is called “TELSTRA ORBI”) ...

I bought this Orbi RBR 50 mesh router with a satellite Orbi router that matches it in 2019. Netgear has in general a good name and I was very happy with this router pair. Today, it did an unannounced upgrade, as it automatically does from time to time and you can see that as there is white blinking circle. After 3 hours the circle was still blinking, showing the Firmware failed to install. After another 2 hours I gave up. The router was useless and dead after that. As this is a very common problem with Netgear, as I learned from many posts on Y...

Purchased Orbi mesh wifi 6 system with satellite 2 days ago and have been trying to get it to work ever since (It will not connect to the NBN).
Today, after a fruitless and exasperating call to "support", I've decided to cut my losses and return it for something that will work, be reliable and less costly to maintain.
After waiting 25 mins for the support person, I then had to sit through a 10 min spiel on how important I was to Netgear, and because I was a premium customer they were letting me access 2 years support for just $300! All this after he told me that I'd purchased it 2 days ago!

WOW, lucky me.

Thanks but no thanks, packed it back in its box ready to go back.

This Orbi ax6000 is an expensive piece of trash! The mesh system works fine for a day or several days and drop internet connection randomly. I have to reboot the system manually to get the internet back.

My two years old ASUS rc68 AC1900 only dropped 1 or 2 times during its service! Yeah, stay away from netgear and Orbi products!

The system drops out for days at a time. Customer services calls DROP OUT and even though provide them with a contact back number they have failed to call us back. On one day I have had to call customer service 6 times and gave up after dropping out 6 times with different Customer Service Officers.

They do not have a Customer System where they can record and recall the different cases to provide a more cohesive measure to fix and help support their system. I have had 3 Support Cases with Netgear and none of them have resolved the issue of th...

This thing is annoying. When we finally found the ideal spots for the router and modem it can hit 120mps and be amazing, the next day it’s on 2mps and struggles with multiple devices. If it was consistent it’d be amazing.

So far pretty good wifi from the router + 1 satellite. My issue is with the add on services Smart Parental Controls and Armour. I bought Orbi specifically for SPC and it failed to work after 2 days from purchase. Service keeps stalling and only resumed briefly after a hard reboot of whole system. netgear support has been slow, ineffective and after 6 weeks, still unresolved & barely tried anything except switch service agents and suggest same thing ("factory reset" or "reboot").

This system is terrible. It seems it argues with my smart appliances or something, I don't know, but sometimes 5 times a day, sometimes once a week, it dies. Wireless and corded, it just stops. As I work from home on Zoom calls, this is terrible.

- Internet port on the router died within a month of use.
- Netgear support troubleshooting identified Orbi device needing replacement
- No RBR850 in Australia on Netgear Warehouse for replacement
- $1800 for an Orbi system worthless, now needing a replacement router

Stay away

Live in suburbia, I've had this for ages- my room isn't far from it. Have tried every trouble shooting option possible including speaking to technicians, incredibly slow to the point i hot spot from my phone every night. Absolute waste of money.

He product doesn’t actually work. My old router takes 2 minutes to set up. I’ve spent hours on this and contacted tech support and they have no idea how to get it working either. Tried all the troubleshooting settings and notning works. Worst product I’ve ever used would be better off in the bin.

Do not get this device if you have smart appliances. The inability of this device to switch easily between 2.4ghz and 5.0ghz makes setting up smart things a nightmare.
Our system also drops intermittently.
Expensive and worst than a cheap router.

I'm a field tech. I've successfully deployed many Orbi systems in the past and they've worked well.
The one I just packed back in it's box (AX1800) means I can't be recommend them again.
Yes, setup via a phone app is easy, but performance was varied, predominantly ordinary.