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New Age Big Red

Reviews

3.1

13 reviews
5
(4)
4
(2)
3
(2)
2
(1)
1
(4)
  • Value for Money
    1.0 (1)
  • Cleaning & Maintenance
    1.0 (1)
  • Mileage 0 km (1)
  • Comfort
    1.0 (1)
  • Exterior Build Quality
    1.0 (1)
  • Interior Build Quality
    1.0 (1)
  • Off-roading Performance
    1.0 (1)
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New Age only want to sell vans, they use every dirty trick in the book to avoid servicing and warranties!

published

Fridge didn't work from day one. New Age wouldn't help us, we had to deal with Dometic who refused to replace the unit despite three attempts at repairing it. Now we have had the suspension bushes replaced due to excessive wear, again New Age won't help us despite the caravan still being under warranty.

Car ModelToyota LandCruiser 200

Crappy Customer Service from New Age Varsity Lakes

published

Picked up our brand new Big Red on 2/9/19 and the fridge does not work andhas never worked! We have not even been on a trip yet! We have followed all the instructions, sought help from the manufacturer as well as the New Age tribe. Many phone calls to New Age and basically they are not interested in fixing their faulty product. We have to contact Dometic ourselves who do not do call outs. We are sick of getting the brush-off from New Age and are ready to return the caravan for a full refund (faulty product).

Purchased in September 2019.

Cleaning & Maintenance
Value for Money
Mileage 0 km
Functionality
Comfort
Exterior Build Quality
Interior Build Quality
Off-roading Performance
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Number plate hight

published

19es2 reat caravan. Pull over near Moore April 2017, number plate to high. New Age said it is our responsibility ? They fitted it in the factory ? After many phone calls and a visit to the factory only help they provided a replacement number plate holder, we had to fit, the fine cost us $450 and 3 demerit points. Not a Happy Camper.
No points for New Age for responsibly of ilegial vehicle leaving the factory and customer service after.
North

Floor PlanBig red 19 es2
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SEDGIE

SEDGIEWHEELER HEIGHTS

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BR17ES2 Deluxe- 2016 Model - A "Winner"

published
Floor PlanAs presented off the Show Room floor
shaarzie

shaarzieSussex inlet

  • 2 reviews
  • 2 likes

Excellent service at New Age Epping, Victoria

published

After a lot of research we decided on a 17' Big Red, couldn't be happier with the van and service we received at Epping Vic. A++ to Tony, Anthony, Jason, Antoinette and Joel for their service and the people that prepped our van for our 810 klm. trip home. Van towed well, bed was very comfortable, fridge kept beer and wine cold. Very happy. Thanks guys, see you next November

Floor Plan17' Big Red
Ron.O

Ron.OSydney

Could not be happier with our Big Red.

published

We researched for 18 months for a van to live in full time while touring the country we chose a BR19se2. Quality product, every thing was as ordered. Only one minor warranty issue, and we received great after sales service getting it attended to.

March 21st 2018 Update: Living the experience.

Living on the road permanently in a BigRed 19.
Quality sturdy construction and finish. Very comfortable to live in as we tour for the next few years. Tows easily on tarmac, dirt and corrugated roads.

after initial deposit is paid, all sales service goes out the window.We dealt with Melbourne, consid

published

We haven't had the caravan long enough to answer these questions, still dealing with the shocking customer service so as not to spoil, our caravan experience. After service is by far the worst I have experienced anywhere. Don't bother, the stress isn't worth the gain.

Floor PlanBig Red
Glen

Glen

  • 2 reviews
  • 1 like

We love our Big Red 19SE

published
Floor PlanBig Red 19SE
WG46

WG46Melbourne, Vic

New Age 'Promises' & After Sales service.

published
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After Sales Service

published

We have Big Red van with which we have had a few issues. After contacting New Age Melbourne, After Sales service is by far the worst I have experienced anywhere and most unhelpful.

Brand new Big Red with warranty issues

published

Our New Age Dream 'Van Is A NIGHTMARE!

published
2 comments
Chuckie Finster
Chuckie Finster

In addition to the above, I just opened the front window hatch this morning and one of the stays fell off.

Chuckie Finster
Chuckie Finster
Patrick

PatrickMelbourne, Victoria

  • 5 reviews
  • 14 likes

New Age Big Red 17 Series

published
1 comment
Patrick
Patrick

Questions & Answers

Donna R.

Donna R.asked

New Age Big Red

Differences between the manta ray and the big red caravans? In general if we are after a triple bunk van to stay on road?

1 answer
Chris
Chris

Hi Donna, If I were in the position of buying a caravan again, I would steer away from New Age altogether. We found New Age after sales service was poor to non-existent, they were deceptive and tricky and they refused to honour warranties. I recommend you go to a more reputable brand.

Tony. W.

Tony. W.asked

New Age Big Red

what 4wd would be best for towing a big red 19foot slider?

2 answers
SEDGIE
SEDGIE

Hi Tony,
The Only suitable 4WD Vehicle to tow a Big Red is a 200 Series TD Toyota LandCruiser.
This is due to a 3500 Towing capacity by Toyota with most likely the need to do a 500 GVM Upgrade.
Its the preferred tow vehicle of choice within the ACC.
Hopefully this will assist you.

Tony. W.
Tony. W.

thanks sedgie

Chris C.

Chris C.asked

New Age Big Red

Batteries have just died on our BR22CL (Deluxe) - Purchased 26th March, 2018. Will be arriving in Townsville later this week. Will not deal with New Age dealership, MotoCo, in this area. Can I go to a reputable battery outlet, on arrival, to confirm batteries are dead & will this be covered by warranty?
David Arndell Coleman
[details removed]
0750h Monday, 8th. April. 2019

1 answer
SEDGIE
SEDGIE

Chris, suggest you make contact with New Age Assist in Melbourne and see if they can assist you with your battery problems.
Graeme

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