New Age only want to sell vans, they use every dirty trick in the book to avoid servicing and warranties!
Fridge didn't work from day one. New Age wouldn't help us, we had to deal with Dometic who refused to replace the unit despite three attempts at repairing it. Now we have had the suspension bushes replaced due to excessive wear, again New Age won't help us despite the caravan still being under warranty.
Crappy Customer Service from New Age Varsity Lakes
Picked up our brand new Big Red on 2/9/19 and the fridge does not work andhas never worked! We have not even been on a trip yet! We have followed all the instructions, sought help from the manufacturer as well as the New Age tribe. Many phone calls to New Age and basically they are not interested in fixing their faulty product. We have to contact Dometic ourselves who do not do call outs. We are sick of getting the brush-off from New Age and are ready to return the caravan for a full refund (faulty product).
Purchased in September 2019.
Number plate hight
19es2 reat caravan. Pull over near Moore April 2017, number plate to high. New Age said it is our responsibility ? They fitted it in the factory ? After many phone calls and a visit to the factory only help they provided a replacement number plate holder, we had to fit, the fine cost us $450 and 3 demerit points. Not a Happy Camper.
No points for New Age for responsibly of ilegial vehicle leaving the factory and customer service after.
BR17ES2 Deluxe- 2016 Model - A "Winner"
Trading up from 10yr Kimberley Kamper to new Big Red 17ES2 Deluxe.
Excellent Sales and After Sales Service from all the 'crew' at NAC Melbourne
Excellent towing 'off-road' and comfortable for our 1st CV.
Only a few, (very) minor issues found during warranty period, all attended to by NACM Service personnel, including a damaged exhaust van at 17 months.
most impressed with the entire 'Team' at New Age Melbourne > Manufacturing as well as Sales / Service teams, including their major component suppliers.
Being a member of the "ACC", have hea...
- New Age Big Red
- Verified purchase
Excellent service at New Age Epping, Victoria
After a lot of research we decided on a 17' Big Red, couldn't be happier with the van and service we received at Epping Vic. A++ to Tony, Anthony, Jason, Antoinette and Joel for their service and the people that prepped our van for our 810 klm. trip home. Van towed well, bed was very comfortable, fridge kept beer and wine cold. Very happy. Thanks guys, see you next November
Could not be happier with our Big Red.
We researched for 18 months for a van to live in full time while touring the country we chose a BR19se2. Quality product, every thing was as ordered. Only one minor warranty issue, and we received great after sales service getting it attended to.
March 21st 2018 Update: Living the experience.
Living on the road permanently in a BigRed 19.
Quality sturdy construction and finish. Very comfortable to live in as we tour for the next few years. Tows easily on tarmac, dirt and corrugated roads.
after initial deposit is paid, all sales service goes out the window.We dealt with Melbourne, consid
We haven't had the caravan long enough to answer these questions, still dealing with the shocking customer service so as not to spoil, our caravan experience. After service is by far the worst I have experienced anywhere. Don't bother, the stress isn't worth the gain.
We love our Big Red 19SE
We bought ours second hand, although only about 10 months old. We have camped for years and had vans "in the family" but never had one of our own. Had it now for 18 months and done 20,000km in it, mostly on sealed roads, and it has been fantastic. The vans are heavy, but obviously we did our homework and have a suitable vehicle to tow it. I would never rely on the salesman to tell me my vehicle was suitable! It is semi-off road so never have any issues with height clearance. Love the modern, clean look inside and everything works...as it should. Very comfortable. We have also have excellent responses to queries from New Age. Like one of the other reviewers, we purchased from SA just as the dealer was closing the caravan sales, but New Age have responded to every query we have had quickly and efficiently. Highly recommended.
- 19ft Ensuite Slider
- Verified purchase
New Age 'Promises' & After Sales service.
We purchase a New Age BR19ES, after being guaranteed we could tow the fully loaded caravan behind our Pajero. We collected our caravan at the end of 2015. On our way home the caravan swayed violently with the slightest cross wind or with trucks passing or over taking us. The caravan was fitted with an under-slung coupling which made it impossible to adjust the tow ball height on the car to get the caravan level.
At home we loaded the caravan with our usual gear and filled the water tanks then discovered we were 280kg on the towball, 100...kg overweight for the car. We took gear out of the caravan and moved our belongings around, emptied the water tanks and took a gas bottle out to try and achieve our weights. We sought help from New Age, after months and months of emails and telephone calls and no sign of any sort of assistance we meet others who we discovered had the same problem. Further communications with New Age, they eventually arrange to meet with us. New Age took the van into their factory, they raised the coupling, moved a water tank and battery boxes to behind the axles. They advised us they had achieved 140kgs on the tow ball with full water tanks. We collected the van loaded all our gear, everything indicated we were 185kg on the towball, with what we thought was full water tanks. The water gauge indicated tank 1 (front tank) full & and tank 2 (rear tank) 1/2 full we could not put any more water in to the 2nd tank, it appeared the gauge or sender maybe faulty. After several trips, careful monitoring of our weights and more investigation we have discovered we appeared to have been ‘duped’, it appears the wires for the gauge were swapped around the front tank was not full when the tow ball was weighed. When the water gauges show full we are 30kg over weight on our tow ball. There are other items requiring attention including the fridge defrosting and dropping the water on the floor, there is no drain!!
After Sales Service
We have Big Red van with which we have had a few issues. After contacting New Age Melbourne, After Sales service is by far the worst I have experienced anywhere and most unhelpful.
Brand new Big Red with warranty issues
Second New Age Van in 3 years and love the model Big Red. Changeover was 17 to a 19 footer for bigger kitchen etc. With both vans, the dealership changed hands (SA) between the order and collection and this has caused problems for us. Our new caravan delivered to Adelaide 2 weeks ago was collected from the dealership that was ending their caravan branch of their extensive car sales yard. This was a very stressful event as the company then folded (its caravan sales) and handed us on to the new dealership for any warranty issues. No-one remains...to answer our phone calls or questions from this dealership...remainiing caravan staff have completely gone. On very very close inspection of our beautiful van once home, we discover that the frig door is not closing properly and the frig is crookedly set into the wall. The floor in front of it ( - the frig) is showing a number of gouges and scratches, which initially looked like scuff marks that would wipe off. However they are dented into the lino. We had collected it with damaged flooring. So far we are unable to get a satisfactory response from either dealer or the New Age company with all parties suggesting its not their problem. not happy. After sales service is questionable
Our New Age Dream 'Van Is A NIGHTMARE!
We picked up a preordered Big Reg 19' in July this year and it has been nothing but a disappointment.
We towed it from the yard 10 minutes to the van park we were staying in by which time one of the water tanks was leaking. We contacted the dealer immediately but they couldn't send anyone around to sort it out. We were told to contact NRMA who said as it wasn't urgent they wouldn't bother. I found a local plumber to look at it and he discovered the main hose attached to the tank spigot was 4mm larger in diameter than the spigot itself. New Age...
New Age Big Red 17 Series
Although we have been camping for several years this is our first caravan. We started in tents and a camper trailer before purchasing a Big Red 17 Series at a caravan show. We picked our van up in August 2013.
The van is very comfortable and easy to tow.
We added quite a few extras on van including Alko IRS off road suspension and a diesel heater.
The off road spec should be considered as rough road only and has performed really well on corrugated roads.
The Eberspacher diesel heater, if you can justify the expense, is one of the best options we have fitted.
Questions & Answers
Differences between the manta ray and the big red caravans? In general if we are after a triple bunk van to stay on road?
what 4wd would be best for towing a big red 19foot slider?
Batteries have just died on our BR22CL (Deluxe) - Purchased 26th March, 2018. Will be arriving in Townsville later this week. Will not deal with New Age dealership, MotoCo, in this area. Can I go to a reputable battery outlet, on arrival, to confirm batteries are dead & will this be covered by warranty?
David Arndell Coleman
0750h Monday, 8th. April. 2019
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