New Age Big Red

Good buy – The big red is overall a good buy would recommend

Toilet system – We love our caravan but very disappointed with the Dometic toilet system as more waste goes outside the cassette then in.so it's going to cost me over $1000.00 to change my system to a Thetford brand Show details

Perfect van for older couples – We love the front lounge are that can be converted into a bed for when the grand kids are away with us , the larger shower is fantastic for us as wife has Parkinson’s gives her plenty of room to have a seat in shower and lots of room for me to dry her after shower , great towing van do not have any bad comments just love getting away as much as… Read more

possible couple of extras outside TV box extra crab handle at door and inside shower tv in bed room is great as wife spends a bit of time in there resting and I can close of the bedroom with sliding door and consetina door and watch my tv in lounge area

Dont buy a new age – I would tell you the whole story, but it's to unbelievable and they are not even worth my time to write. Wish I brought a jayco or one of the bigger brand caravan names. 2 stars because I sold it, wahoo, else it would have been one star. lost a heap on the new age, doesn't have the resale value of other makes its seems they have a reputation I didn't have the fortune of hearing before buying.  Show details

Outstanding quality – I have had recently purchased my Big Red 19 with the slide out and been on my first trip with no issues at all. I did own a Manta Ray 19 for 12 months and again no problems at all. Highly recommend- most of my friends have Jaycos and my Big Red quality greatly exceeds their vans. Show details

New Age only want to sell vans, they use every dirty trick in the book to avoid servicing and warranties! – Fridge didn't work from day one. New Age wouldn't help us, we had to deal with Dometic who refused to replace the unit despite three attempts at repairing it. Now we have had the suspension bushes replaced due to excessive wear, again New Age won't help us despite the caravan still being under warranty. Show details

Crappy Customer Service from New Age Varsity Lakes – Picked up our brand new Big Red on 2/9/19 and the fridge does not work andhas never worked! We have not even been on a trip yet! We have followed all the instructions, sought help from the manufacturer as well as the New Age tribe. Many phone calls to New Age and basically they are not interested in fixing their faulty product. We have to… Read more

contact Dometic ourselves who do not do call outs. We are sick of getting the brush-off from New Age and are ready to return the caravan for a full refund (faulty product).

Number plate hight – 19es2 reat caravan. Pull over near Moore April 2017, number plate to high. New Age said it is our responsibility ? They fitted it in the factory ? After many phone calls and a visit to the factory only help they provided a replacement number plate holder, we had to fit, the fine cost us $450 and 3 demerit points. Not a Happy Camper. No points for New Age for responsibly of ilegial vehicle leaving the factory and customer service after. North  Show details

BR17ES2 Deluxe- 2016 Model - A "Winner" – Trading up from 10yr Kimberley Kamper to new Big Red 17ES2 Deluxe. Excellent Sales and After Sales Service from all the 'crew' at NAC Melbourne Excellent towing 'off-road' and comfortable for our 1st CV. Only a few, (very) minor issues found during warranty period, all attended to by NACM Service personnel, including a damaged exhaust van at… Read more

17 months.

most impressed with the entire 'Team' at New Age Melbourne > Manufacturing as well as Sales / Service teams, including their major component suppliers.

Being a member of the "ACC", have heard some shocking stories at 'happy' hour of problems found on other major CV manufacturers, new vans, etc., not being attended to by the Selling Dealer/s.

Now at almost 15000 klms travelled with 'Big Red' in 1st 17 months, no structural problems, dust / water leakages or parts falling off, etc. todate.

Tows beautifully at all posted speeds behind my 2011 - 200 Series LandCruiser, due to having a 500kg suspension upgrade to LC, so as to maintain compliance for towing capacities.

Excellent service at New Age Epping, Victoria – After a lot of research we decided on a 17' Big Red, couldn't be happier with the van and service we received at Epping Vic. A++ to Tony, Anthony, Jason, Antoinette and Joel for their service and the people that prepped our van for our 810 klm. trip home. Van towed well, bed was very comfortable, fridge kept beer and wine cold. Very happy. Thanks guys, see you next November  Show details

Could not be happier with our Big Red – We researched for 18 months for a van to live in full time while touring the country we chose a BR19se2. Quality product, every thing was as ordered. Only one minor warranty issue, and we received great after sales service getting it attended to. March 21st 2018 Update: Living the experience. Living on the road permanently in a BigRed 19. … Read more

Quality sturdy construction and finish. Very comfortable to live in as we tour for the next few years. Tows easily on tarmac, dirt and corrugated roads.

after initial deposit is paid, all sales service goes out the window.We dealt with Melbourne, consid – We haven't had the caravan long enough to answer these questions, still dealing with the shocking customer service so as not to spoil, our caravan experience. After service is by far the worst I have experienced anywhere. Don't bother, the stress isn't worth the gain.  Show details

We love our Big Red 19SE – We bought ours second hand, although only about 10 months old. We have camped for years and had vans "in the family" but never had one of our own. Had it now for 18 months and done 20,000km in it, mostly on sealed roads, and it has been fantastic. The vans are heavy, but obviously we did our homework and have a suitable vehicle to tow it. … Read more

I would never rely on the salesman to tell me my vehicle was suitable! It is semi-off road so never have any issues with height clearance. Love the modern, clean look inside and everything works as it should. Very comfortable. We have also have excellent responses to queries from New Age. Like one of the other reviewers, we purchased from SA just as the dealer was closing the caravan sales, but New Age have responded to every query we have had quickly and efficiently. Highly recommended.

New Age 'Promises' & After Sales service – We purchase a New Age BR19ES, after being guaranteed we could tow the fully loaded caravan behind our Pajero. We collected our caravan at the end of 2015. On our way home the caravan swayed violently with the slightest cross wind or with trucks passing or over taking us. The caravan was fitted with an under-slung coupling which made it… Read more

impossible to adjust the tow ball height on the car to get the caravan level.

At home we loaded the caravan with our usual gear and filled the water tanks then discovered we were 280kg on the towball, 100kg overweight for the car. We took gear out of the caravan and moved our belongings around, emptied the water tanks and took a gas bottle out to try and achieve our weights. We sought help from New Age, after months and months of emails and telephone calls and no sign of any sort of assistance we meet others who we discovered had the same problem. Further communications with New Age, they eventually arrange to meet with us.

New Age took the van into their factory, they raised the coupling, moved a water tank and battery boxes to behind the axles. They advised us they had achieved 140kgs on the tow ball with full water tanks. We collected the van loaded all our gear, everything indicated we were 185kg on the towball, with what we thought was full water tanks. The water gauge indicated tank 1 (front tank) full & and tank 2 (rear tank) 1/2 full we could not put any more water in to the 2nd tank, it appeared the gauge or sender maybe faulty.

After several trips, careful monitoring of our weights and more investigation we have discovered we appeared to have been ‘duped’, it appears the wires for the gauge were swapped around the front tank was not full when the tow ball was weighed. When the water gauges show full we are 30kg over weight on our tow ball. There are other items requiring attention including the fridge defrosting and dropping the water on the floor, there is no drain!!

After Sales Service – We have Big Red van with which we have had a few issues. After contacting New Age Melbourne, After Sales service is by far the worst I have experienced anywhere and most unhelpful.

Brand new Big Red with warranty issues – Second New Age Van in 3 years and love the model Big Red. Changeover was 17 to a 19 footer for bigger kitchen etc. With both vans, the dealership changed hands (SA) between the order and collection and this has caused problems for us. Our new caravan delivered to Adelaide 2 weeks ago was collected from the dealership that was ending their caravan… Read more

branch of their extensive car sales yard. This was a very stressful event as the company then folded (its caravan sales) and handed us on to the new dealership for any warranty issues. No-one remains to answer our phone calls or questions from this dealership...remainiing caravan staff have completely gone. On very very close inspection of our beautiful van once home, we discover that the frig door is not closing properly and the frig is crookedly set into the wall. The floor in front of it ( - the frig) is showing a number of gouges and scratches, which initially looked like scuff marks that would wipe off. However they are dented into the lino. We had collected it with damaged flooring. So far we are unable to get a satisfactory response from either dealer or the New Age company with all parties suggesting its not their problem. not happy. After sales service is questionable

Our New Age Dream 'Van Is A NIGHTMARE! – We picked up a preordered Big Reg 19' in July this year and it has been nothing but a disappointment. We towed it from the yard 10 minutes to the van park we were staying in by which time one of the water tanks was leaking. We contacted the dealer immediately but they couldn't send anyone around to sort it out. We were told to contact NRMA who… Read more

said as it wasn't urgent they wouldn't bother. I found a local plumber to look at it and he discovered the main hose attached to the tank spigot was 4mm larger in diameter than the spigot itself. New Age had 'remedied' this by wrapping 3 metres of white thread tape around the spigot. Not at all professional.

A day or two after we traveled the 400km home on nice sealed main roads, I saw battery acid foaming on the ground beneath the battery box. The box was full of metal filings which had pierced the battery.

We discovered the sound system was incorrectly wired so no matter what you did altering the balance or the fade you had one internal and one external speaker operating.

We noticed there were 3 dents in the front window shield, along with a crease. The dents were in a row, close together and clearly a manufacturing fault but we were told they don't replace window shield as they get dented by stones when towing.

The lid on one of the front tool boxes is banana shaped, only touching the box where the centre latch is attached and 10mm high on each corner.

What really 'burns our buns' is that despite all their spouting about after sales service and customer satisfaction, we've had none.

If we want the van that we've paid for, it's going to cost us more in days off work and petrol to take the van to the nearest dealer 100km and 1000 steep vertical metres away to have the work done unless we track down someone locally to help. As I type this only 2 of these problems has been addressed.

Had we known what a farce this whole thing was going to be we'd never had bought a New Age caravan and we suggest anyone considering purchasing one think twice.

New Age Big Red 17 Series – Although we have been camping for several years this is our first caravan. We started in tents and a camper trailer before purchasing a Big Red 17 Series at a caravan show. We picked our van up in August 2013. The van is very comfortable and easy to tow. We added quite a few extras on van including Alko IRS off road suspension and a diesel… Read more ·  1

heater.

The off road spec should be considered as rough road only and has performed really well on corrugated roads.

The Eberspacher diesel heater, if you can justify the expense, is one of the best options we have fitted.

The big red has an overall quality, modern feel and I would recommend the van to anyone. I feel that we have value for money with our caravan. Be sure to check the size of your caravan as the number 17 is not reflective of its external size.

The after sales and service is the only time where I have had some issues. Most warranty items have been resolved, but these issues have taken a considerable time and effort from my part to have them rectified. Value for money, quality feel, well finished. After sales service needs to be improved.