New Age Caravans Road Owl 18ft Ensuite

Buyer BEWARE! – We picked up our brand new Road Owl pop top in December after a long wait. We believed we made a great decision after months of research. After our first trip we lodged a warranty claim in late January with some items that needed repair - some of them quite surprising tbh. The worst being leaking water tanks, broken hinges on the tunnel boot that lasted all of two days travelling. We have now experienced condensation on the inside whilst sleeping overnight to the point my daughters bunk bed was wet from all the drips. Fast forward to April 20, we are still waiting for these items to be fixed. The service from the dealership has been well and truly below par. I’ve had to make phone call after phone call plus emails to follow up. After waiting nearly a year for this van I wish I could reverse this decision now as it’s turned into a nightmare. I worked in motor dealerships for over 20 years and not one could get away with this amount of poor service and follow up. New Age do not care at all about their customers once they have sold their van!