When Anthony Bonello took over as strata manager of our townhouse complex, there was a huge backlog of work which needed to be attended to. Tony managed to sort out the mess and address all outstanding issues in a very capable and timely fashion.
Tony has always been readily available to us when needed. He is a great communicator and will respond promptly to our queries. On several occasions, Tony’s expert guidance has helped the owners corporation resolve seemingly insurmountable issues. We particularly appreciate how knowledgeable Tony is (...to the point that he can quote the relevant section of strata legislation on the spot). He is a powerful force to have on your side and we’re very grateful to have had Tony acting on our behalf. A big thank you to Tony and to NSW Strata for allocating him to our complex.
Fees jumped for 35% in one year for complex of 9 (3k to 4.5k), easy, because we can. Bunch of dishonest people!
Bunch of dishonest people never recommend to anyone. Think twice
The complex was managed by NSW strata for last 10 years. 7 years - month on month basic so no issues the story started once the contract was signed. 19 pages contract including appendix. Inconsistent charges, based on strata manager mood, no structure at all. Fees jumped from 3k for last to years to 4.5k once the decision was made to move on.
The contractors engaged are thieves, warranty their work via email and deny the repairs after 6 months. Favourite excuse is failed membran...
In reference to the the managers appointed by NSW STRATA MGMT. to Sp 2503, they have been excellent in working with the body corporate, with special mention to the current current manager Mr Warwick Lai who has been very efficent and professional in communication and actioning of events required for benefit of the Strata plan. Warwick is also a great source of knowledge of trades and best way to go about sorting issues.
The worst strata management company!
I need to get a copy of the building insurance certificate. They asked me to contact the third party by myself, which is Body Corporate Brokers. And they told me that these figures were calculated by them. They did not provide the Certificate to the property owner. I felt confused that they don't have a copy of this important certificate at all !!! And I have to pay a retrieve fee to get this certificate from the insurance company !!!
I had totally different experiences with other strata management companies. They sent me a copy of these certificates in 5 mins after I emailed them and without charging!!!
This is just one of the cases happened to me during these years!!!
Overcharging fees and poor customer service
I’ve always paid my bills on time and recently one of my invoices did not arrive on time by post (or so I’ve been told). Instead of trying to contact me at all, NSW strata immediately jumps to recovery action and charges me a hefty recovery levy cost.
I then contacted them and spoke with [name removed] to inform them that what they did was unlawful under the NSW strata act as they need to give me 21 days notice for their to be recovery actions and instead they just start ignoring all my correspondence. Very poor and unethical behaviour.
Strata manager communicates poorly
Strata manager Warwick communicates poorly, rarely replies in time, and frequently gets email contacts wrong. He forgets important agendas, and recently even organised a meeting with committee members while he was away on long service leave so that all we got was his auto-reply email. Why give us a manager who is overworked and resents having to talk to us?
Experience is vital
Our Strata manager is Warwick Lai, he took over from previous manager and hit the ground running. Although he has a huge workload he always follows up and works in well with our Strata plan.
Excellent Strata management
Our Strata Manager, Sachin Sharma, is to be congratulated on consistently providing prompt, efficient and friendly service to our building over many years. Our building runs very smoothly as a result of his efforts.
Sachin is a remarkable individual. He is thoroughly professional but at the same time courteous,reasonable and very knowledgeable. He has been a great help to us. He is obviously a huge asset to NSW Strata Management.
Immediate response, action, followup, professionalism and always helpful
We are very happy to have Sachin as our strata manager (SP18366). Sachin is always very friendly and helpful. He is prompt in responding to our queries and requests. Sachin responses to the issues we raise within few hours and suggest solutions and get the job done in a professional way as soon as possible to our satisfaction. Sachin is a pleasant character to deal any issues regarding strata management,
Excellent communication and follow up
Sachin is great to work with. He is very helpful and responsive to all of our queries. He is friendly but professional and knowledgeable. Would recommend to friends and family.
Sachin is doing an excellent job - SP 41463
Good manager, unfortunately some committee members interfere too much in he affairs. Proper specifications should be prepared before calling tenders for major work in the property. Site visit and meeting owners are welcome.
great support and efficiency
Very happy with NSW Strata, especially Manager Sachin. On any request from our committee he respond is the same day, often in couple hours and job is done. Highly recommending their services!
Thank god for Rohan
We were at the point of leaving NSW Strata when we requested a new strata manager, enter Rohan. Rohan has been above and beyond my expectations, he always takes the time to listen, explain process and problem solve. Rohan is very responsive to communication, follows up when he committs to doing so & is always greatful for any support the EC can offer. Rohan has given me confidence we can get things back on track. Rohan has earn't his 5 Stars.
Professional and supportive
Rohan has recently taken over as our strata manager. He has been proactive in getting our complex back on its feet, even though there is much more work to be done. Responds in a timely and efficient manner, glad to have him as our strata manager.
Company (3 stars), Sunny (5 stars)
As the owner of a unit, Sunny (my unit's strata manager)was a pleasure to work with.
- does not shy away from issues
- keeps in touch with us during the resolution of issues
- Very responsive and contactable.
Professionalism at it's best
Julia Peetz who is our manager is a breath of fresh air for our Strata Body. Her professionalism, efficiency and personality is without question. Everything that is asked to be done is dealt with in quick time, efficiently, without fuss and not required to be followed up by any one of our executive. We are so happy to have had Julia appointed as our manager.
Highly supportive and professional Strata Management company.
NSW Strata have been a pleasure to work with. Both the previous and current Strata Managers have been efficient in correspondence and extremely helpful in helping the Owners Corporation on a range of building management issues.
New Strata Manager - we appreciate your assistance in difficult times
I think Lutfiye Gultekin should be given full credit in her approach to managing our complex given that she has taken over from a previous SM without full knowledge of the issues especially the contentious NCAT hearing by one unit owner, and the difficulty in sorting through the other contentious issues that face the Owners Corporation. She has been pro active and has made a vast improvement into the management off the complex compared to the past Strata Manager. I also wish to send an appreciation to her team leader, Michael Longhurst for his full support as Lutfiye has made a vast improvement and I wish her and Michael the best for the future.
How they deal with Issues when things go wrong is key
We had been dealing with NSW Strata for a number of years and had a fantastic Strata Manager, unfortunately he moved on and our Strata Manager was replaced with someone who wasn't on par with his predecessor, we were honestly considering changing Strata Management companies. We lodged a complaint with Sue Seymour who investigated the complaint and handled it in a totally professional manager. As a result our Strata Manager has been replaced with a new one and our level of service has returned to the previous level if not greater than before. In any business people come and go but what's important is how issues are rectified when they arise.
Questions & Answers
During the AGM, the new strata managing agent refused to discuss the owner proposal to continue its contract which is less than one year (agreed can be terminated). We asked why, it said not received the proposal notice first (but all owners present received) second time it said not received early enough (14 days piror to meeting ?) to include in the meeting agenda it sent to all owners so not going to vote on .
We took them to Fairtrading didn’t helped. Have to wait until the contract is finished to move on. Engaged new strata and very happy.
I would suggest to take legal advice
What kind of messages can be put up on strata notice board
Strata approved installation of gas flue heater with plans submitted. After 12 months they reversed discission.is that legal?
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