Newentor Hybrid Mattress
Verified218 reviews
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- I never got used to it!
- Very Soft
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- Very Hard
The mattress is not horrible but it’s not what I was expecting and not for me. I would like to get a refund as I am in my 110 night guarantee timeline. I have contacted them four times via email and called multiple times with no answer.
Purchased the Queen Hybrid Pro mattress 4 months ago and it is already being to sag in the middle. It was initially comfortable and firm. However, the thin foam cushion layers quickly squished down and can feel the springs/coils poke into my back and sides becoming very uncomfortable. I would not recommend this mattress and am very disappointed given the price paid. Show details
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Reviews with attachments
All good so far. Only 4 nights but very happy with the mattress. Show details · 1
11/10 – Sooo comfy, soft where you need and firm where you, honestly extreamly comfy Show reply
Very surprised! – I’d never heard of this brand before. We’ve bought an Emma and an Ecosa, and a King Coil recently. However, this hybrid mattress is my new favourite. I’ve had a few back/ knee problems which have not eased with the other mattresses but my first nights sleep was really comfortable at our beach house. It also has a really nice soft grey cover. I’m… Read more · 3
very impressed with this product- which is s combo of springs and memory foam. It works better than straight memory foam I think. But I’m not sure how it would suit a hot sleeper. I usually sleep with two wool blankets in winter. I found this mattress was really cosy- perfect actually but our beach house is prob in a slightly cooler environment than our present residence. Customer service could be better. Delivery only took a week in the end but I had to chase them up as their follow up email service was not great. I got a email saying it was in its way- it wasn’t. That’s where Emma and Ecosa and even Koala (bed base) are excellent. However, it comes in a box which was really easy to fit in the car. I would def buy another one if I had to.
I am really happy with this matress – I had my best sleep so far. I can feel my spine has started to recover already... after my ex matress caused some back pain. This hybrid matress is very confortable for me, I can only recommend it. Show details · 1
Best mattress ever!! – Love the comfort of this mattress, doesn’t take me long to fall asleep & my body isn’t so sore when I wake up. It’s only been a week or 2 & I’m already used to it, I love the firmness of it, no sagging at all.Delivery was also quick. Show details
Latest follow-ups
Never thought we would buy a mattress online without trying first. After reading plenty of reviews we thought it was worth a try. Starting with easy ordering, great communication, free on time delivery from NSW to WA was seamless. The mattress itself is every bit as comfortable as previous reviewers have stated. Definitely recommend. Show details · 1
Follow-up · After 3 months there is no odour issues. Unboxing is easy, just make sure you have plenty of space. We bought a super king which is awesome. There is no bounce at all when one of us turns over or gets out of bed. When I first layed on the mattress I thought it felt too firm. We left it for48 hours to settle and it is really comfortable. We both… Read more
We both sleep well with the new mattress. I'm mostly a back sleeper and my wife is a side sleeper. First few nights it seemed firmer than expected but we had previously used 100mm foam topper plus a lightly quilted protector on our old plain… Read more · 1
mattress. So we have fitted a lightly quilted protector under the Newenter Waterproof Mattress Protector and it is perfect for us. Pity about the overseas transaction fee but such is life hey! No evidence of sags or changed areas in the product after approx 6 weeks use. Happy to recommend the "Hydrid Mattress Pro" as a firm mattress purchase.
Follow-up · Still happy with this mattress. We don't disturb each other when moving. Edge support is ok and no visible depressions in topper. So if you need a firm mattress we think this will suit anyone.
I found the mattress quite uncomfortable. The Zones just didn't work for me. I have also found trying to return the mattress and receive my refund to be quite an ordeal, with many emails and hoops to jump through. I still haven't heard from the… Read more
Salvos for them to arrange collection and find it quite frustrating that I can't be refunded for the mattress until the Salvos have collected it.
Follow-up · I finally received my refund, but after being subjected to multiple emails to try to resolve. I hadn't heard from the Salvos because they didn't service my area (only an hour out of Brisbane). I had to follow up with Newentor to find this out. One would have thought they would have checked before telling me to wait to hear from the Salvos. … Read more
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Positive reviews
I was a little dubious at first. This being my first mattress in a box. However I'm very pleased to say it's sublime! Very comfortable and took no time to return to it's original state! Show details · 1
We purchased a Hybrid mattress which was delivered promptly and we found it to be 'not too firm and not too soft' but just right! So we purchased a second mattress and have been just as happy. With thanks.. Show details · 1
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Never bought a mattress in a box, was a little worried. This mattress is fantastic, nice and firm, exactly what my back needed. Really great quality. Highly recommended by myself. Show details · 1
Negative reviews
I was hoping for a conformable nights sleep since I've been on old mattress for the past 10 years. this mattress is below par as it's very hard in all the wrong places. i do not recommend it.
We understand that different users have… Read more
Recently purchased the mattress from Newentor Australia, shipped from Sydney to Brisbane. Then found payment has gone directly to China with international transaction fees charged for the transaction. This is clearly a Chinese company who are pretending to be Australian. If they are able to ship from their Sydney office why are payments going directly to China! Not happy! Would not have purchased if I had known. Show details
Thank you for your review. We are an… Read more (+2 replies)
As I have not recieved the Mattress and am only reviewing because I have been requested by the company to do so (normally I would wait until I had tried the product) I will review my experience of all other facets of my purchase. Price, is what I paid. I can't comment on weather it was a good value price as I have not seen or used the product I … Read more
paid for. The price was the lowest amongst other reputable brands. Delivery. Most other mattress in a box companies would have already delivered the product and I would have already slept on the mattress. My mattress is yet to leave the mattress company. So comparatively, the delivery time is slow. Website was easy to use.
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Recent reviews
This mattress is by far the most comfortable mattress we've ever bought. From the very first night's sleep, our Newentor mattress has been comfortable, supportive and breathable. I was sceptical at first, given the price but we're so happy with our purchase that we'd recommend Newentor to anyone. Show details · 1
4 visitors have slept on this new mattress. 3 found it very comfortable and slept well from their first night. One visitor initially found it a bit firm but within a couple of nights was sleeping very well. Show details · 1
Absolutely love this mattress! Was a bit sceptical at first as it's got springs, but it's actually super comfy. Back ache is gone and we ended up getting rid of the memory foam topper we had previously bought. Absolutely recommended! (We've been sleeping on it for nearly 3 months now, so it's been thoroughly tested) Show details · 1
Sleep like a baby on this mattress. I am peri-meni and this mattress is cool so I’m sleeping through the night. Also supports my hips and lower back which I have issues with and now I wake up way less sore Show details · 1
After a couple of days of adjusting, I was able to sleep with no interruptions and slept through the night without waking up every hour or so. I've been sleeping well ever since. Show details · 1
Find out how Newentor Hybrid Mattress compares to other Mattresses
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First night sleeping on it was amazing. Skeptical at first buying a mattress online, without testing. Comforting to know the 100+ nights guarantee sleep helped with the decision and being in the top 5 rated mattresses. I like firm mattresses, this certainly supports key areas and has the topper to have a bit of softness added. Feels like sleeping on a cloud. Plus liked the idea of not the normal tradition white/cream colour. Highly recommend! Show details · 1
Easy to manoeuvre the bed in the box around the home rather than a full king size mattress around corners etc. The bed is very comfortable and I've been impressed with the quality, considering the price. Equal in comfort to many mattresses in a much higher retail bracket. Glad I took a chance as it has been an excellent choice. Show details · 1
These mattresses should be illegal. Each morning I lie in bed for an hour not wanting to get out because it’s so comfortable. It’s made me late for work many times ha ha. They could truly be the mattress that stops the nation and now we can all get some sleep ..Thanks Show details · 1
We are very pleased with this mattress. It is the best firmness for us, provides great support and we are impressed by the fact that movement by one of us is not transferred through the mattress at all. My quality of sleep is much improved. Show details · 1
Comfortable mattress so long as you dont sleep near the edge as there is very little side support. No good for sitting on the edge of this mattress for the same reason, so not ideal for getting in and out of bed. Otherwise ok for the price, and ordering and delivery was quick and easy. Show details · 1
I was very hesitant to purchase a mattress in a box at first. Once we had it open and the air had settled, we were very surprised how comfortable it was. Very minimal partner disturbance as advertised, we are very impressed. It is really comfortable and firm. Our only comment is that it seems to lack support on the outside edges, as you sit on… Read more · 1
it, it flattens very easily along the perimeter. But very satisfied with ease of installation, sleep quality and price.
Love it. So commfy. Sleeping better. My hip, neck and back are better supported than my old mattress that was 2 years old. I can now stay in bed a bit longer. Love love love it Show details · 2
Follow-up · Edge support is good once used to it. Mattress cover is great. No partner disturbance. I just love my new mattress and tell every one how much I sleep well without pain.
Bought a queen mattress originally and loved it. Decided to buy a king bed so purchased a new king mattress because we were so happy with the product. My Grandaughter now has the queen bed and mattress and loves it too. Show details · 1
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