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Newentor Hybrid Mattress Double

Newentor Hybrid Mattress Double

 Verified
Newentor Hybrid Mattress Double
4.2

29 reviews

Positive vs Negative
76%10%14%
Sleeping Position
  • Side
  •  · 
  • Back
  •  · 
  • Front
Adjustment Period
  • Days
  •  · 
  • Weeks
  •  · 
  • Months
  •  · 
  • I never got used to it!
Perceived Firmness ?
  • Soft
  •  · 
  • Medium
  •  · 
  • Hard
  •  · 
  • Very Hard
Pre-existing Neck / Back Issues ?Yes · No
Caused Discomfort ?Yes · No
Heat Retention ?Yes · No
Sagging ?Yes · No
Value for Money
4.3
SiviourLynda
SiviourLynda
  Verified Double

Daughter loves it. Dark in colour wont fade as much and its Soft and comfortable Show details

rogena b.
rogena b.NSW3 posts
  Verified Double

The right firmness and thickness. Very comfortable,it has a cushioning feeling. Show details

De BiaseLivia
De BiaseLivia
  Verified Double

Too soft for me. I returned it after a month Show details

Tim.
Tim.NSW2 posts
  Verified Double

Great mattress delivered quickly. It was an easy process. Thanks very much. Show details

Jan
JanQLD2 posts
  Verified Double

verry happy with the mattress, very comfortable and good service Show details

Brian Foley
Brian FoleyNSW2 posts
  Double

These mattresses should be illegal. Each morning I lie in bed for an hour not wanting to get out because it’s so comfortable. It’s made me late for work many times ha ha. They could truly be the mattress that stops the nation and now we can all get some sleep ..Thanks Show details ·  1

Fuzzy
Fuzzy2 posts
  Verified Double

I found the mattress quite uncomfortable. The Zones just didn't work for me. I have also found trying to return the mattress and receive my refund to be quite an ordeal, with many emails and hoops to jump through. I still haven't heard from the… Read more

Salvos for them to arrange collection and find it quite frustrating that I can't be refunded for the mattress until the Salvos have collected it.

 Follow-up  · I finally received my refund, but after being subjected to multiple emails to try to resolve. I hadn't heard from the Salvos because they didn't service my area (only an hour out of Brisbane). I had to follow up with Newentor to find this out. One would have thought they would have checked before telling me to wait to hear from the Salvos. … Read more

Newentor Australia
Newentor Australia    

Thank you for your review. We are very happy… Read more

Virgilio A.
Virgilio A.NSW
  Verified Double

Aesthetic design and quality of product excellent from what I can see. Show details ·  1

SK from Wahroonga
SK from Wahroonga4 posts
  Verified Double

Not as comfortable as I thought it would be. Was Hoping it was like Eva which I bought a Few years back for half the price it I now. Show details

Newentor Australia
Newentor Australia    

Thank you for your feedback. We will continue to improve our products and services.

Ross J.
Ross J.NSW
  Verified Double

A mattress of good quality and definitely worth the money I paid for it .I strongly recommend this mattress to anyone with body ache and stressful sleep. Show details ·  1

MagarSahara
MagarSahara
  Verified Double

Very firm as I hoped for. Sleep quality has improved. So far, my mattress does not sink so It’s quality is good. Show reply

k han
k han
  Verified Double

This is the second newentor hybrid mattress i bought. Obviously i love it, comfortable, not too firm, just right for a good night sleep. Show details ·  1

VeryJess
VeryJess
  Verified Double

This is the best mattress I've slept on for a long time. Gen-X, peri-menopausal, wonky hips from having babies and I SLEEP on this mattress. We now have two in the house and they're a hit. Easy to purchase, quick delivery, excellent value. Show details ·  1

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TerrellWayne
TerrellWayneQLD2 posts
  Verified Double

This is an EXCELLENT MATTRESS. I have back issues, I was nearly crushed to death in a mining accident also I had my R/H Knee broken diagonnally inwards, so I have a cpl/few old war wounds so to speak. From the 1st night after it expanded, I noticed a HUGE DIFFERENCE in my sleep (longevity) and above all the QUALITY OF SLEEP (i have one of the… Read more ·  3

smart watches that monitor this), my sleep value went from 68 (odd) to up 92, One heck of an improvement. I sleep both on my sides and on my back, this mattress covers the whole range. I HIGHLY RECCOMEND THIS MATTRESS, what it's done for me is just awesome. Wayne.

Smit P.
Smit P.
  Verified Double

It’s awesome. not to soft and not to hard with perfect firmness, which i wanted. Loved it Show details ·  1

Lana K.
Lana K.QLD2 posts
  Verified Double

Great mattress perfect balance between supportive and softness. I've bought hybrid pro for my guest room and my sons room. Show details ·  1

Merril
MerrilWA2 posts
  Verified Double

The mattress is generally acceptable – I find the mattress a little too firm. I purchased the medium/firm mattress. I also find it heavy when making the bed. So far I haven’t noticed any serious sagging. Far better than my old mattress. Show details ·  1

Nick T
Nick T4 posts
  Verified Double

Excellent mattress at a great price – Very satisfied with the quality. Excellent mattress and value for money.7 Show details ·  1

Oli T
Oli TQLD3 posts
  Double

Newentor Hybrid Mattress – The mattress is pretty good but a little on the firm side. After numerous attempts to contact the company to either see if we could add a softer mattress topper or return the mattress ... unfortunately costumer service was non existent . We have kept the mattress and will make do for now. Much more difficult to deal with than previous mattress companies we have bought from .

Newentor Australia
Newentor Australia    

Thank you for your feedback. Please contact… Read more (+1 reply)

Kathleen
Kathleen3 posts
  Verified Double

Happy – Very happy with the feel and quality of this mattress Show details ·  1

Amy
AmyWA
  Double

Wonderful night sleep – We purchased this for our spare bed in the baby nursery as our old one was well and truly ready to replace. I had been using it as our baby was a terrible sleeper and it was much better for everyone if I was closer to bubs. And WOW! What a difference!! It is one of the most comfortable mattresses that I have slept on and I actually had some… Read more ·  1

amazing nights sleep. It is a firm matress but with a lovely soft top. I highly recommend it to anyone.

We are even contemplating upgrading our king mattress to the Newentor Hybrid too!

Linda B
Linda B
  Verified Double

Great mattress – Nice firm mattress, though has ability to provide give where I need it. I am a side sleeper and have had much better sleep and less pain since my mattress arrived. Show details ·  2

Mattresses

Find out how Newentor Hybrid Mattress Double compares to other Mattresses

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Sharon G.
Sharon G.WA3 posts
  Double

Mattresses are hard as a rock - DO NOT SOFTEN - Customer service does not exist!! – I BOUGHT 2 Hybrid Mattresses. They were delivered 2nd and 5th January 2024. We gave them a good 80 days trial and they are still HARD AS A ROCK! We have backache, hip pain and shoulder pain. I advised them this is the reason for the return and refund request. They have NOT bothered to respond to me, yet when I was in the process of purchasing the… Read more

2 mattresses their response time was IMMEDIATE. Now that I need to return the mattresses for a FULL REFUND , they are blatantly ignoring me. Their CUSTOMER SERVICE IS NON EXISTANT - BEWARE OF THIS COMPANY! I contacted customer service both online and through email requesting to collect the mattresses and provide me with a FULL REFUND as per their website policy- see below( WHICH THEY ARE NOT HONOURING as I have not heard from them) - I have contacted them after the required 30 night trial and BEFORE the 120 days are up - see Mattress Return Policy (Applicable to maximum two mattresses per household) After your 30-night adjustment period and before your 120-night trial is up if you wish to return, simply contact us for the return inquiry. Mattresses are hard as a rock - DO NOT SOFTEN even after 80 days - Customer service does not exist!! absolutely NOTHING from them- not even a confirmation or acknowledgement. If you are looking at buying these mattresses - DO NOT - because if anything goes wrong you do not hear from them, this company needs to be reported to Australian Consumer Affairs.

Newentor Australia
Newentor Australia    

Hi, based on your order we only found that you… Read more (+2 replies)

Guri
Guri5 posts
  Verified Double

Excellent customer service – Purchased double hybrid mattress. Did not suit my back. Contacted customer service and issue resolved in 1 day. Show details ·  1

Adi G
Adi GWA2 posts
  Double

Horrible customer service – I bought a hybrid mattress and right from the start I knew it wasn't for me. It has been causing horrible back pain since the first couple days of ownership. The return process has been horrible and writing to service@newentor.com.au has been an absolute horrid experience. They do not reply unless you follow up with more emails and reply with a… Read more

bad attitude when they do.

When I asked for a return, they booked a donation with salvos and the salvos were only available after a month to complete the donation. On the day they were meant to pick up the mattress, they said they couldn't find parking and left. Now, after more than 45 days after asking for a return and refund, newentor expects me to donate this mattress by myself to the salvos or else they would not process my refund so I can put that money towards a better mattress to stop my horrible back pain and sleepless nights.

I'm expected to carry and transport this heavy mattress by myself when it will not fit in my car or any of my peers cars either.

Just stay away from them. The mattress is not good, their customer service is horrible and they are a total pain to deal with.

Newentor Australia
Newentor Australia    

Dear customer, We have repeatedly arranged… Read more

BILL
BILL2 posts
  Verified Double

COMFORTABLE SLEEP – Best night sleep in along time. Very firm and comfortable mattress. Would not hesitate to recommend to anyone. Excellent quality for the price. Show details ·  1

Lynn
LynnQLD5 posts
  Verified Double

Almost 5 Stars – The mattress feels comfortable to lie on and has helped my knee and lower back pain, but I am finding that I still wake up during the night with hip pain and have to change position frequently. Overall it is much more comfortable that the Sealy Posturepedic mattress that we had. The main reason I only gave it 4 stars is that I find it very hot, I… Read more ·  1

am in QLD and have actually had to put the fan on a few times even though is it winter. I worry about how hot it will be in our summer? I am wondering, and would like your advice, re whether a 10cm mattress topper would solve both the problems above? If it were up to my husband it would have received a 5 star review as he is very happy with it and has a great night's sleep. It appears to be very well made with a quality finish and I am sure it will be very durable.

Ruby Singh
Ruby SinghVIC
  Verified Double

It’s alright – Too early to say anything. It’s alright was expecting it to be more firm. Show details

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KLO
KLOQLD4 posts
  Verified Double

Newest Fan! – I've had my Newentor mattress since January and am blown away by the support it provides and the quality. I ordered it as a quick solution for the new house while waiting for my furniture. I've had a Mattress in a Box before (brand is like a native animal) and found it to be too soft and after 2 years starting to lose its edge support. I… Read more ·  1

picked Newentor as it offered Springs plus memory foam and the convenience of a Mattress in a Box. Originally I planned this to become a Spare mattress once my furniture arrived, but I'm going to keep this one all for myself.

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