Nextalk NBN

Good service – I have been with these guys for quite a while and for the most part I think it’s a great service at the price they offer. I’ve had one drop out but that’s pretty good. Show details

Worst company ever – This company is really bad we have had our internet cut off four times now even after paying our bill there late payment fees are massive up to 40% of the actual bill. There also fees if you ring up to make sure they don’t cut off your internet while payment goes through which is higher 60% of your bill. Great internet really crap company worst I have dealt with ever.  Show details

Very Patient – I swapped over from my provider to nextalk, and there was a problem with my connection, as the old provider had entered some settings that should not have been on there. The IT guy on the phone worked through everything he knew until he sorted oput the problem. I was a bit cranky at first, as I thought here we go again, but when I realised it was… Read more ·  2

the settings , and he took his time to get it right, I was very happy, and havent had any trouble since.

So bad...So So So Bad – I've been with Nextalk for 3 months and it's gone from bad to worse. There has been really poor connection and their reasoning was first that I had to buy an extender (even though we have a tiny 2bed place and had paid $89 for their crappy modem), then they asked that I contact the modem provider to fix it, then that they had to try a bunch of… Read more

different connection channels to make it work. Still crappy connection and massive phone bill from tethering our phones to our laptops.

Each month we've got a bill, it's also been higher. The most recent one today that drove me to this review was $69 baring in mind we signed up to a $59 plan and have had awful internet ever since.

I went with them following reviews from this website but will be switching first thing on Monday morning.

Nextalk bill – I loose my business because of NEXTALK. They disconnect my phone and internet without even ask me. They doesn't know value of customers.  Show details

Excellent customer assistance – Very impressed with the level of customer service provided. The tech guru who helped me was incredibly patient and had me up and running on another telco modem in no time.  Show details ·  1

WORST NBN PROVIDER – I was with nextalk unlimited NBN for the past 3 months with 25/5 mbps speed but speed issues began on the first day. Everyday I contacted via email or phone because the speed was mostly 1.5 mbps. They kept advising the issue is under investigation without issuing a resolution. Final email was from Nextalk’s dispute resolution Manager and she… Read more

said,your particular service the speeds are within specification,you can look for another provider but as everyone works of the same NBN network and you will find speed issues with other providers. Now I am with MATE INTERNET PROVIDER and there no any speed problems. Nextalk charged $69.00 25/5 mbps with a lot of issues and slow internet, MATE charges $59.00 with 50/20 mbps with no issues. If anyone needs NBN internet service go for a better and fast provider not to Nextalk.

Absolutely unreliable – Nextalk may have good customer service but when it comes to the internet it self it is the worst. I had a Communication Technician come to my unit and even he said my speed was the worst he has ever seen even though I had the best speed nextalk had to offer. Don't trust their products go for Telstra or iiNet.  Show details

Great product and service – Signed up a couple of weeks ago, very quick and easy set up process, and great communication from the Nextalk team during installation and set up. So far internet has been good, decent speeds and no problems whatsoever. Would highly recommend this service!  Show details ·  1

The speed – I got an NBN with a speed of 50/20 and I got an unreliable internet connection. The download and upload are extremely slow, the internet connection dropped out several times while doing uni assignments and online banking. By far worst internet provider I have ever had  Show details

great customer service – a new connection the guys could not have been more helpful getting me connectected and online very quick service to boot  Show details ·  1

I didn't know a company could be so helpful – I called Nextalk today and queried if broadband was available you lovely girl explained, it's not available for me through them but they sent me a list of providers and more information.  Show details ·  1

Well before i start writing down a review for this company called nextalk, i have checked and experi – All perfectly fine. I am using nbn. Connection is good Satisfied with the service. Strongly recommend to anyone what u been promised u getting it.  Show details ·  1

Apon sign up for my new NBN service i found the staff at nextalk to be an absolute dream to deal wit – Apon sign up for my new NBN service i found the staff at nextalk to be an absolute dream to deal with and you can understand them lol, i had my new modem and internet the day i moved in to my new house as promised, id definitely recommend nextalk to anyone looking for a good AUSTRALIAN based internet provider.  Show details ·  1

AMAZING! So happy I switched to nextalk! – Getting connected was so easy and stress free. Amazing customer service and I love that it's based in Melbourne. I always knew what was going on with my connection and the tech support team made setting my modem up a breeze. Best decision I have made switching providers thank you guys so much!  Show details ·  1

Worst nbn provider and customer service – Won't let me rate less than one star or i would. Worst internet provider by far promise and don't deliver worst customer service ever don't fall for there nice approach over the phone just remember they're trying to sell you their product look elsewhere trust me...  Show details

Nbn connection – Getting the NBN set up was quick and easy. It was connected within hours on day 1. So far I haven't experienced any drop outs and I'm extremely happy with the speed. The customer service and support was exceptional. They are based in Australia which is always a plus. They were polite and understanding. I would highly recommended them.  Show details ·  1

Great service and connection – Great service. They kept me informed throughout the wholes process. I was dealing with people based in Melbourne and when I did have a question and called them, my call was actually answered by someone who knew about the plan I was on and knew how to help me. If you are tired of dealing with overseas call centres then I highly recommend this company.  Show details ·  1

Thank you – Have been a customer of another provider for over 12 years and getting constant drop outs and problems i decided to switch to nextalk and was connected within 24 hours. After being without internet for 3 days im thrilled with the service i have recieved. Thank you  Show details ·  1

Outstanding Service and Help – Switched to NBN. After 6mths of pure nightmares, with another provider (Tellnet, Grrrrrr), I had no phone line, no internet and had lost my old phone number of 52yrs +.I Called Nextalk told them of my issues,With in a couple of hours of signing up with Nextalk, my phone and internet was up and running again, With in a few days Abby and crew were… Read more ·  1

able to retrieve my old phone number ( which i was told by many other providers that i have lost it for good) any have it all connected again. Fantastic crew, always got a call back when iv left messages, Always got put threw to the right people/department when i called. Even helped my set up my modem that didn't even belong to Nextalk. Very well recommended . Abby and crew thank you for everything and your fantastic service

Awesome so far – Excellent customer service, I would recommend nextalk. Been dealing with Leon which he is true to his word and always keeps me updated. Hopefully get it up and running tomorrow.  Show details ·  1

Internet connection – Spoke to Leon, after having spent the previous hours talking to other companies who have their call centres in Asia, and to say his customer service was helpful was an understatement  Show details ·  1

Perfect. Excellent service – Waited 6mths for NBN to be supplied in my area. Phoned a few internet providers who quoted 4.weeks for connection so I contacted Leon at Nextalk who advised I'll have internet within 24-48 hours. True to his word I was connected In less than 24 hours. Excellent customer service skills from Leon and also his peers in the service dept. I will definitely recommend Nextalk to others. Thank you.  Show details ·  1

Completely honest & great service – Put a request through and within a few hours got a call back! All aussie members and great customer service! Would recommend speaking to Tristan as he is very honest with you and doesn't tell you what u just want to here.  Show details ·  1

Very supportive – I connected to NBN and their setup process was within their specified time frame. Although I was advised by provisioning I was conected to NBN and I can start using the internet. I didn't get connection until two days but when I did, I did a speed test I was receiving 100/40. I called their tech department and Brandon was very professional,… Read more ·  1

patience and has great interpersonal and communications skills. He was very understanding and advised due to distance from the exchange my speed wouldn't reach maximum speed. He said he will get Customer service to call and Luke from Customer service rung to reduce the price. Overall, I highly recommend this company to anyone who is looking to get their internet connected. You don't have to wait days or weeks to get through to sales, customer service and their tech team. They will back to you on the day. I appreciate their support in trying to help me when I had issues.