See the Best Internet Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

3.7
25 reviews
  • Value for Money
    4.0 (1)
  • Transparency
    4.0 (1)
  • Customer Service
    4.0 (1)
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Mary D.
Mary D.Greater Melbourne (Inner), VIC
  • 2 reviews

Good service

published

I have been with these guys for quite a while and for the most part I think it’s a great service at the price they offer. I’ve had one drop out but that’s pretty good.

Value for Money
Transparency

Worst company ever

published

This company is really bad we have had our internet cut off four times now even after paying our bill there late payment fees are massive up to 40% of the actual bill. There also fees if you ring up to make sure they don’t cut off your internet while payment goes through which is higher 60% of your bill.
Great internet really crap company worst I have dealt with ever.

Connection TypeNBN Wireless
Anthony Kelly
Anthony Kelly
  • 2 reviews
  • 3 likes

Very Patient

published

I swapped over from my provider to nextalk, and there was a problem with my connection, as the old provider had entered some settings that should not have been on there. The IT guy on the phone worked through everything he knew until he sorted oput the problem. I was a bit cranky at first, as I thought here we go again, but when I realised it was the settings , and he took his time to get it right, I was very happy, and havent had any trouble since.

Connection TypeNBN FTTC (Fibre to the Curb)
Nextalk
Terry D.Nextalk
Anthony Kelly
Anthony Kelly

No problem, he was great

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Nancy
NancyAU
  • 4 reviews
  • 8 likes

So bad...So So So Bad

published
Connection TypeNBN Wireless
Nextalk
Terry D.Nextalk
Nancy
Nancy
Vik
VikAdelaide

Nextalk bill

published

I loose my business because of NEXTALK. They disconnect my phone and internet without even ask me. They doesn't know value of customers.

Connection TypeNBN FTTB (Fibre to the Building)
Nextalk
Terry D.Nextalk

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Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
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Excellent customer assistance

published

Very impressed with the level of customer service provided. The tech guru who helped me was incredibly patient and had me up and running on another telco modem in no time.

Connection TypeNBN FTTB (Fibre to the Building)
Nextalk
Terry D.Nextalk

Hi Luke,
Thank you for your comments. Our customer service and tech support agents are "Gurus" who are based in Melbourne and are always prepared to assist. We are pleased that you are happy with the service.
Regards
The Nextalk Team

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Review collected in partnership with Nextalk

WORST NBN PROVIDER

published
Connection TypeNBN HFC (Cable)
Nextalk
Terry D.Nextalk

Absolutely unreliable

published

Nextalk may have good customer service but when it comes to the internet it self it is the worst. I had a Communication Technician come to my unit and even he said my speed was the worst he has ever seen even though I had the best speed nextalk had to offer. Don't trust their products go for Telstra or iiNet.

Connection TypeNBN FTTN (Fibre to the Node)
Nextalk
Terry D.Nextalk
Josef
Josef
  • 2 reviews

Great product and service

published

Signed up a couple of weeks ago, very quick and easy set up process, and great communication from the Nextalk team during installation and set up. So far internet has been good, decent speeds and no problems whatsoever. Would highly recommend this service!

Connection TypeNBN FTTN (Fibre to the Node)
Nextalk
Terry D.Nextalk

HI Josef,
Thank you for the feedback. Glad to hear that you are happy with the product and service that we provide at Nextalk. We do strive to ensure our customers are happy with what we deliver.
Regards
The Nextalk Team

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The speed

published

I got an NBN with a speed of 50/20 and I got an unreliable internet connection. The download and upload are extremely slow, the internet connection dropped out several times while doing uni assignments and online banking.
By far worst internet provider I have ever had

Connection TypeNBN Wireless
Nextalk
Terry D.Nextalk

great customer service

published

a new connection the guys could not have been more helpful getting me connectected and online very quick service to boot

Connection TypeNBN FTTN (Fibre to the Node)
Nextalk
Terry D.Nextalk

Hi Rus,
Thanks for your comments. Please to hear that we got you up and running quickly. That is what we like to do !!!!
Regards
The Nextalk Team

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Review collected in partnership with Nextalk

Charls
CharlsPerth

I didn't know a company could be so helpful

published

I called Nextalk today and queried if broadband was available you lovely girl explained, it's not available for me through them but they sent me a list of providers and more information.

Connection TypeNBN Satellite (Sky Muster)
Nextalk
Terry D.Nextalk

Well before i start writing down a review for this company called nextalk, i have checked and experi

published

All perfectly fine.
I am using nbn.
Connection is good
Satisfied with the service.
Strongly recommend to anyone what u been promised u getting it.

Connection TypeNBN FTTN (Fibre to the Node)
Nextalk
Terry D.Nextalk

Hi Satnam,
Thank you for your review. We are pleased that you have checked us out and that we have been able to deliver. We have a great team based in Melbourne and customer satisfaction is our number one priority......
Regards
The Nextalk Team

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Review collected in partnership with Nextalk

Stephen pelli
Stephen pelliSunshine coast

Apon sign up for my new NBN service i found the staff at nextalk to be an absolute dream to deal wit

published

Apon sign up for my new NBN service i found the staff at nextalk to be an absolute dream to deal with and you can understand them lol, i had my new modem and internet the day i moved in to my new house as promised, id definitely recommend nextalk to anyone looking for a good AUSTRALIAN based internet provider.

Connection TypeNBN Wireless
Nextalk
Terry D.Nextalk

Thanks Stephen.
We love hearing that things have gone according to plan !!!. It's how we operate. We have pride in what we do and quite simply - we are good at it !!! Thanks for your comments.
The Nextalk Team

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Review collected in partnership with Nextalk

Gabriella
GabriellaMELBOURNE

AMAZING! So happy I switched to nextalk!

published

Getting connected was so easy and stress free. Amazing customer service and I love that it's based in Melbourne. I always knew what was going on with my connection and the tech support team made setting my modem up a breeze. Best decision I have made switching providers thank you guys so much!

Connection TypeNBN FTTN (Fibre to the Node)
Nextalk
Terry D.Nextalk

Hi Gabriella,
We are in the communications game and it makes sense to communicate with our customers !!! We are pleased that it was an easy and stress free process for you.
The Nextalk Team

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Questions & Answers

Tamaraa G
Tamaraa Gasked
NBN

my account is restricted if I paid over phone after hours will my internet be reconnected straight away?

1 answer
Nextalk
Terry D.Nextalk

Hi Tamaraa. If your account is restricted and you pay after hours over the internet, the restriction will be lifted the next business day. Hope this answers your question.

Get an answer from our members and Nextalk representatives

Nextalk NBN

Details

Compare all 4 Nextalk NBN
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.00$64.00$69.00$89.00
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Compare all 4 Nextalk NBN
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