I have been with these guys for quite a while and for the most part I think it’s a great service at the price they offer. I’ve had one drop out but that’s pretty good.
Worst company ever
This company is really bad we have had our internet cut off four times now even after paying our bill there late payment fees are massive up to 40% of the actual bill. There also fees if you ring up to make sure they don’t cut off your internet while payment goes through which is higher 60% of your bill.
Great internet really crap company worst I have dealt with ever.
I swapped over from my provider to nextalk, and there was a problem with my connection, as the old provider had entered some settings that should not have been on there. The IT guy on the phone worked through everything he knew until he sorted oput the problem. I was a bit cranky at first, as I thought here we go again, but when I realised it was the settings , and he took his time to get it right, I was very happy, and havent had any trouble since.
So bad...So So So Bad
I've been with Nextalk for 3 months and it's gone from bad to worse. There has been really poor connection and their reasoning was first that I had to buy an extender (even though we have a tiny 2bed place and had paid $89 for their crappy modem), then they asked that I contact the modem provider to fix it, then that they had to try a bunch of different connection channels to make it work. Still crappy connection and massive phone bill from tethering our phones to our laptops.
Each month we've got a bill, it's also been higher. The most rec...ent one today that drove me to this review was $69 baring in mind we signed up to a $59 plan and have had awful internet ever since. I went with them following reviews from this website but will be switching first thing on Monday morning.
I loose my business because of NEXTALK. They disconnect my phone and internet without even ask me. They doesn't know value of customers.
Excellent customer assistance
Very impressed with the level of customer service provided. The tech guru who helped me was incredibly patient and had me up and running on another telco modem in no time.
WORST NBN PROVIDER
I was with nextalk unlimited NBN for the past 3 months with 25/5 mbps speed but speed issues began on the first day. Everyday I contacted via email or phone because the speed was mostly 1.5 mbps. They kept advising the issue is under investigation without issuing a resolution. Final email was from Nextalk’s dispute resolution Manager and she said,your particular service the speeds are within specification,you can look for another provider but as everyone works of the same NBN network and you will find speed issues with other providers. Now I am...with MATE INTERNET PROVIDER and there no any speed problems. Nextalk charged $69.00 25/5 mbps with a lot of issues and slow internet, MATE charges $59.00 with 50/20 mbps with no issues. If anyone needs NBN internet service go for a better and fast provider not to Nextalk.
Nextalk may have good customer service but when it comes to the internet it self it is the worst. I had a Communication Technician come to my unit and even he said my speed was the worst he has ever seen even though I had the best speed nextalk had to offer. Don't trust their products go for Telstra or iiNet.
Great product and service
Signed up a couple of weeks ago, very quick and easy set up process, and great communication from the Nextalk team during installation and set up. So far internet has been good, decent speeds and no problems whatsoever. Would highly recommend this service!
I got an NBN with a speed of 50/20 and I got an unreliable internet connection. The download and upload are extremely slow, the internet connection dropped out several times while doing uni assignments and online banking.
By far worst internet provider I have ever had
great customer service
a new connection the guys could not have been more helpful getting me connectected and online very quick service to boot
I didn't know a company could be so helpful
I called Nextalk today and queried if broadband was available you lovely girl explained, it's not available for me through them but they sent me a list of providers and more information.
Well before i start writing down a review for this company called nextalk, i have checked and experi
All perfectly fine.
I am using nbn.
Connection is good
Satisfied with the service.
Strongly recommend to anyone what u been promised u getting it.
Apon sign up for my new NBN service i found the staff at nextalk to be an absolute dream to deal wit
Apon sign up for my new NBN service i found the staff at nextalk to be an absolute dream to deal with and you can understand them lol, i had my new modem and internet the day i moved in to my new house as promised, id definitely recommend nextalk to anyone looking for a good AUSTRALIAN based internet provider.
AMAZING! So happy I switched to nextalk!
Getting connected was so easy and stress free. Amazing customer service and I love that it's based in Melbourne. I always knew what was going on with my connection and the tech support team made setting my modem up a breeze. Best decision I have made switching providers thank you guys so much!
Questions & Answers
my account is restricted if I paid over phone after hours will my internet be reconnected straight away?
Hi Tamaraa. If your account is restricted and you pay after hours over the internet, the restriction will be lifted the next business day. Hope this answers your question.
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$59.00||$64.00||$69.00||$89.00|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
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