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NIB Health Insurance
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- 3 reviews
- 2 likes
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Improvement in service, highly recommend !
Nib has been improved a lot since last time I used their service OSHC, it was terrible in the beginning. I hope they will maintain their good standards. Highly recommend.
Time wasting, terrible app, time wasting IVR
Unable to claim a simple dental claim at the dentist, as the machine kept returning the message "HEALTH FUND DOWN" no biggie, I paid the account in full and submitted a photo if the receipt using the app. Claim was returned as $0 payable, no explanation, upon opening the attacment on the email, it appeared to have the cropped the receipt to not show the full amount paid, again I thought no biggie I will submit again and be more careful with the photo. Again the claim is returned $0 payable with no exanation and again it appears the photo wa...
Read mores cropped. By this time I am getting annoyed as this process is wasting my time. I check the office hours and see that they are open 8am - 8:30am AET, great it is 8:15am, so I call the number and get the IVR which asks me to say why I am calling so I say "claim" the recorded message then rambles on for ages about how I can claim using the app, then it asks if I need more help, so I say "yes, speak to a person" to which the IVR then tells me to call back during office hours....... it was 8:15am in the morning. Had to then call back again and say "speak to a person" first up, then I had to wait on hold almost 10 minutes. The rep on the phone was as helpful as she could be and tried to put me through to a supervisor however when she came back on the line she said "I had a look at your claim and it was not paid as the EFTPOS receipt that was attached was covering up your name, so I said "Oh so my full name stated just above periodic dental exam was not enough?" To which she responded "no, you have to resubmit the claim with the EFTPOS receipt removed". I asked to speak to a supervisor but she told me thay no-one was in until 9am, so I asked to be called back by a supervisor at 9am, she replied that I could request a call back but it could take up to 24 hours. I reqested a call back which did not happen that day and I have resubmitted my claim for the third time now. Absolutely apalling customer service, bad telephony infrastructure and as soon as this claim is paid, I will be changing health insurers and never dealing with this incompetent, uncaring and apathetic company ever again. A company that does not value its customer's time in the slightest. Would give 0 stars if I could, what a joke.Hi Janine, thank you for taking the time to provide this feedback. I will send you a private message to request your policy details to assist further. Thanks - Ossian
- 2 reviews
Worst customer service experience
Had applied for the OVHC but they never got back regarding the status of the application. And when called regarding the status they say they cannot offer OVHC. Not recommended!
Hi Pash. Thank you for your feedback and I am sorry to hear about your experience with nib.
I have sent you a private message with some further information so that we can look into this matter for you.
Kind regards,
Michelle
Amazing staff and dentists
Such lovely staff who are so accommodating and bubbly , and amazing dentist MR Abasseri who made me feel so comfortable and did a great job at cleaning xraying and also being my new dentist. Totally would recommend this team.
Hi Emilie, thanks so much for your kind review! So glad you have had a good experience. Please reach out to us here if we can assist with anything else. https://www.nib.com.au/contact-us/
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So hard to know how much you cover
I started regretting to move to this company for my private insurance.
Before I join I make sure that this cover will cover giving birth in hospital since I plan to have second child. My first baby I self funding and I know how much it cost me.
Now I am 25 weeks pregnant and I tried to know the estimate cost out of pocket.
I ask Cairns Public Hospital they do not have the item number and cannot give me further information unless I admitted in the hospital.
I ask Cairns Private Hospital and they said my cover not include pregnancy.
...
Good morning Lestari,
Thank you for getting in contact with nib International. I would be delighted to further assist you. ...
Read more Congratulations of your pregnancy. I am sorry to hear you of your recent experiences with us and the hospitals. To allow us to locate your policy and assist you further with your enquiries, can you please email nibOVHC@nib.com with the information you have provided here along with your policy number, full name, date of birth and address? We look forward to hearing from you and helping you through this time. Thanks- 2 reviews
Great service returning customer
So I called up and spoke with Sarah Simpson from the sales department to discuss my options and told her the only things I wanted on my extras. After discussing all my options and prices on all the package we came up with the best suited one for my with maximum returns. She was so knowledgeable on all the products and was such a delight to work with. I highly recommend given her a call to discuss any questions u have if u want a honest person with great knowledge I won't be talking to anyone alse.
Hello Ve. Thank you so much for taking the time to provide feedback and the five-star review!. I have passed this on to Sarah's direct manager so she can be recognized for her great customer service
As you can see by their poor review rating this is not a company worth giving your hard earned money to!!!
I have been a customer with NIB for over 6 years. In those 6 years I have only ever claimed for my dental check ups/cleans (No dental work ever done) as I have been fortunate enough to not sustain any injury or illness.
Today I rang up and enquired about turning my couples policy into a family policy and also upgrading my extras from basic to family. The gentleman I spoke to (John I think?) was super helpful and professional and started writing up a quote. Whilst he was doing this I asked if any of the waiting periods could be removed as I had...
Read more been a loyal customer. He said they do offer this and it shouldn’t be an issue. He asked if there was an extra I specifically wanted, I said if it was possible I would like the podiatry extra straight away. As we are getting to the end of going through the quote (John) goes “Ooh actually due to the type of policy you are on we are unable to offer you anything. I can ask my manager if you like?” Of course I said yes and he put me on hold. Fast forward 5 minutes and John says I’m really sorry but my manager said it cannot be done. I asked John if I could speak to the manager which he informed me was not possible and that he could request for them to give me a call back within 1-6 business days.(must be a lot of upset customers in front of me!)Hey Ben,
I would really like to look into this to see what has happened. I will send you a private message for more information. Alternatively, please wait to speak with one of our Case Managers who ...
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- 19 reviews
- 30 likes
I CALLED NIB AND SPOKE WITH CAZ
Today I called NIB to check on what I am entitled too, what hospitals I can use etc, pending forthcoming surgery and got to speak to Caz. Rarely do you find someone so friendly, so knowledgeable, so caring and exuding the best level of personality I have encountered from NIB. She was just natural and listened to my questions and concerns and responded comprehensively. Caz is a rare personality and is a real credit and asset to NIB.
A note to NIB: Caz is a real gem, and she is a secret weapon, so wrap her in cotton wool and look after her.
She has reassured me NIB care about me and are not another blood sucking, money hungry health fund.
Thanks for taking to time to share such great feedback about one of our team members. I'll be sure to share this with Caz and her team! -Amanda.
Liars and gaslighters ! The most unethical private health insurance EVER !!!!
After many years with NIB , I am incredibly disappointed that NIB blatantly lies and gaslights it’s customers . I was reassured that I could suspend my policy for minimum 2 months , maximum 3 . Called back after 2 months to reinstate my policy and was told I had to suspend it for a total of 3 months otherwise I would have to pay arrears for 2 months ?? It clearly says on the T&C’s of an email I was sent that :
Please note the following terms and conditions with the suspension:
1. The minimum period of suspension is 2 months and the maximum pe...
Hi Kylie, thank you for taking the time to leave a review.
I believe we are currently speaking via our social media page, however if it is easier please get in touch here - https://www.nib.com.au/contact-us/ - Vicki
This issue has been resolved . No need for NIB to keep calling me about it . Thanks .
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Misleading and false advertising
I joined a health cover because they told me all the benefits I would receive. I am now having a basic operation and my cover is so minimal, I just don’t understand what I’ve been paying for when there is no cover. I wish this was disclosed to me before I joined.
And the fact that I called up customer service asking them to explain a few things to me, I was made to feel like I was an idiot and to “work it out myself”, and they did not explain anything only gave me a robotic answer. I had to call up the medical practice and ask them to better explain in which they were 100% more helpful.
After my operation I will be changing healthfunds , as NIB is misleading and unhelpful. False advertising to say the least.
Hello Lala, thank you for taking the time to leave feedback about your experience. I will send you a private message to request your policy details to assist further.
-Amanda.
- 2 reviews
- 4 likes
Default answer is to not cover when admitted to hospital
4 procedures - all 4 have been knocked back (2 of them later covered after months of back and fro). Had to recover spent money which should have been covered in first place. You can never talk to the actual people that make the decision on whether your surgery is covered- always just admin stuff that act as middle person.
Worst experience ever x4 times
Hi Paul, we're so sorry to hear you've had this experience. If you would like to discuss this further, please contact us https://www.nib.com.au/contact-us/
- 15 reviews
- 9 likes
Save your money look for another company
Had Mid HOSPITAL Silver Plus when I started this in 2013 for my mother, they stopped this APPARENTLY in 2015. I went in 6 months ago to remove the monthly Core Extra which had not been used for years & only covered $350 to $600 a year which was a waste & could be paid for when needed. Went I CANCELLED THIS online, unfortunately, as we are told on the phone to do, I did not know the cover I had been on had stopped in 2015 & hit the wrong COVER & did not know for 6 months we no longer had Private hospital cover. They CHANGED THE COVER we were on ...
Read morewhich confused me & now what we are paying is a waste of money. If I want to change back we now have to wait another 12 months to get the same cover. I will have to search for another company after reading all the ReviewsHi Laura, further to our offline conversation, a call back has been organised. -Amanda.
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- 2 reviews
- 4 likes
Absolutely disappointed at this false company
I have been with NIB for over 3 years During this time I have been a university student and at times struggling to pay bills, therefore there were times I had to change my policy, however I have always been a customer at NIB.
In November 2021, I was not able to use my cover to see a psychologist as the only one the NIB could recommend that they covered was not taking new patients. Moreover, the mental health professional who I had been seeing was not covered by NIB. I was very disappointed that I was paying for this cover and not able to use ...
Read moreit so I decreased my extras coverage. Recently I wanted to use acupuncture. I was informed by NIB that I would have to serve a waiting period on all of the extras even though I had been paying for them up until two months ago. I am very disappointed in NIB, the coverage options are very good. Unfortunately the business is not interested in assisting its customers to access health care at all. I also informed NIB that I felt I had no other option but to leave the fund. To this NIB replied that there was nothing that could be done.Hi Xoxo, we're so sorry to hear you've had this experience. If you would like to discuss this further, please contact us https://www.nib.com.au/contact-us/ - Andrew
Don't Cover CPAP Machines
To my surprise after contacting NIB to see what I would get back when I upgrade my CPAP machine, I was informed the my policy did NOT cover this.
Wow, what policy would I need to cover this, ( a Gold policy) as this has been a long term health issue. Further to this I have NOT scene anything on what policies would cover medical condition on this web site.
Time for a NEW provider that shows what is and what is not covered on their site.
Hi Hodgo,
Thanks for taking the time to raise your concerns. We would be happy to review your policy. Please private message us your policy number, name, date of birth and address.
Bec
They don't pay up
Had my wisdom teeth removed and submitted my forms to NIB for refunds that are owed to me. approximately 4 weeks later haven't heard a word and also followed up with a phone call and the guy from overseas said they are reviewing my refund. What is there to review as my anesthetist told me how much I receive back from NIB. By the way NIB , thanks to you I went through hell and back because you dont cover packing of the teeth once they are removed, I would of thought this is an integral part of the operation. I contracted Vestibular Neuritis and ...
Read morecould not work for 6 weeks, I am only just starting to recover. Once I recover I will be giving you guys the flick and going with a health fund that actually cares. By the way my daughter had 4 wisdom teeth out and you covered her for packing of the teeth, it seems to me that you have to negotiate the terms with this bunch of crooks !! 0 stars !!!!!!!!!!Hello micksimons1971. Thank you for taking the time to leave your feedback. I'm sorry to hear about your recent experience. I would like the opportunity to look into your claim further. I will send yo...
Read moreu a private message so you can provide your details. Thanks, Amanda.Questions & Answers
I have got Nib OSHC core cover. I'd like to get more information on pregnancy cover. Me and my partner are planning for baby. But before that We would like to understand more about it in detail. Below are few questions / doubts that we need your help on :
Does Nib OSHC core cover pregnancy ?
Can we claim for any ultrasounds / obstetrics ?
In a scenario where my partner falls pregnant after 3-4 months of policy start date will the pregnancy related services like ultrasound / radiology/ pathology covered or do i need to pay for the costs upfront and then can I claim if once the policy date reaches the 12 month waiting period. For example : policy purchased on 26/05/2022 needs to complete 12 month waiting period 26/05/2023 and my partner should deliver the baby after 26/05/2023 for the pregnancy to be covered ? However, for the ultrasounds / imaging can I claim them after 12 month waiting period from policy start date ? Or can I claim for the charges while I'm still in midst of completion of one year. Please advise.
Thank you for getting in contact with nib International. I would be delighted to further assist you.
To allow us to locate your policy and assist you further with your enquiries, can you please email...
Read more nibOSHC@nib.com with the information you have provided here along with your policy number, full name, date of birth and address?I have a sleep apnea machine and I might need a replacement. Do nib reimburse for a cpap machine thanks Maureen
call them first before purchasing
Hey Maudie, thanks for reaching out. I would suggest getting in touch with us first so we can ensure your policy includes this coverage. https://www.nib.com.au/contatc-us/. - Kayleigh
I have a sleep apnea machine and I might need a replacement. Do nib reimburse for a cpap machine thanks Maureen
Im not sure,,the best idea is to call them first....They may give you something back..depends on the policy you have ......Good Luck...?
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Details
Category | Health Insurance |
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Other Insurance Types Offered | Income, Life and Travel |
- AHIFC: NIB
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Hi Jessica,
Thanks for taking the time to leave your lovely feedback. We will strive to continue to offer excellent service and high standards. Please reach out if we can help with anything else ➡ https://www.nib.com.au/contact-us/