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NIB Health Insurance

NIB Health Insurance

2.4 from 485 reviews

Reviews

(140)
(23)
(11)
(51)
(260)
  • Value for Money
    1.7 (69)
  • Transparency
    1.7 (52)
  • Customer Service
    1.9 (68)


I wasted all day try to log in the so called new website , waiting for a verification through email which never arrived

published

Not really, I’m actually thinking to canceling it’s getting more expensive every year waste of money , if I’m really sick just go the public hospital , which have more doctors and nurses .

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers

Rau

RauSydney, NSW

  • 2 reviews

CLAIM

published

My daughter had to make a hospital claim and NIB, 1st said that she had a pre exisiting condition of Asthma. As I got all the paper work back to them, they changed the pre exisiting condition to a chest infection. Didn’t cover her hospital stay. Expensive, not helpful or understanding. I will be changing health funds & not recommending NIB to anyone.
For anyone looking at getting private health cover NIB is NOT the one to pick. Also reading a few other reviews I can see I made the wrong choice.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers
1 comment
NIB
nibNIB

Claims keep disappearing while prices keep increasing

published

I have been with them 4 years. Never had to claim anything. I've tried for the first time last year and it was ridiculous. The claims keep disappearing from their portal. I'm so annoyed. DO NOT ENGAGE with them

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time3+ months
Claim DateNovember 2019
See all answers
1 comment
NIB
nibNIB

Worst Service - AVOID USING THEM

published

NIB (IMAN) health insurance service has been the worst service. They promised me a refund for which I was entitled to after I got my PR & Citizenship. I had to make several calls to claim this money. They initially promised that they will. However after months they declined the refund. Please don't trust them. I have documented all the conversations

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim ApprovedNo
See all answers
1 comment
NIB
nibNIB

NIB gaps

published

I am an Aneasthetist. NIB pays much less than the other insurers but most importantly if we charge a gap they put the burden on the customer. For example with any other insurer If I charge a $500 gap that’s it. With NIB they pay the customer less as a blackmail to stop Doctors charging a gap. So here’s how it works. I charge $500 gap cost to patient $800.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
NIB
nibNIB

TJ Low

TJ LowHunter Region, NSW

  • 2 reviews

Paying for services not required

published

Reading my policy, I realised being a male gynecology, pregnancy termination and breasts implants do not apply to me. Of course I contacted NIB to see if I can remove and add treatment options that are more applicable to my gender, only to be told, their policies can't discriminate against gender. Commom sense needs to prevail here NIB.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
3 comments
NIB
nibNIB
TJ Low
TJ Low

To me it sounds like just another reason to charge everyone the same premium for services not required, plus why ask for our gender at application.

Anyway, hopefully the more that provide this similar feedback, the possibility of change may happen.

NIB
nibNIB

vrxbeachboy

vrxbeachboy

  • 17 reviews

Horrible Service

published

It has been 6 months trying to claim back a private hospital admission cost of $1600 that I had to pay for. They keep finding fault with every little thing in the process and keep telling me I have not sent the correct forms that I have sent them several times. I think their claims services are based in the philippines and they act like robots and are unable to think outside the box and satisfy NIB's customers. Once I get my funds claim I will be searching for a different health insurer.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim Resolution Time3+ months
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
NIB
nibNIB

A B

A BGreater Melbourne (Outer), VIC

  • 2 reviews

Pathetic

published

Simply the worst insurer I have ever come across.
Glad they showed their true colours before signing with them. Can't imagine the head aches if I ever had to make the claim.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
NIB
nibNIB
Dani H.

Dani H.Metropolitan Adelaide, SA

  • 5 reviews

Institution that cannot be trusted at all

published
Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
See all answers
3 comments
NIB
nibNIB
Dani H.
Dani H.

Hi Michelle.
How can I send to you a private message? do you have any email?

NIB
nibNIB

No star

published

I would have given no star for sure.
Stayed on the phone for 45mins and i only asked to merge my policy with my hubbys. I have been a NIB customer for say 5 years? But im going somewhere for sure.

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
See all answers
1 comment
NIB
nibNIB

MySuzy

MySuzyMelbourne

  • 3 reviews

NIB has no agreements with private pathology

published

Husband went to private hospital with top hospital cover with NIB. Got a bill for $470 for Pathology. NIB unlike most has no agreement with Melbourne Pathology. Looked further and they also have no agreement with Dorevitch Pathology or ACL. Totally thought we were completely covered. Make sure you are bulked billed for private Pathology, otherwise you will get a big Pathology bill.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
See all answers
3 comments
NIB
nibNIB
MySuzy
MySuzy
NIB
nibNIB

Barry

BarrySouth East Queensland, QLD

Don't Trust NIB

published

I changed from mbp on promise of same cover for lower cost.
I now realise they reduced my cover and excluded hearing aids.
The deal was not what it stated and costly in the long run

Transparency
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30Yes
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedNo
See all answers
1 comment
NIB
nibNIB

Jeff

Jeff

  • 2 reviews

Waste of time and money... Don't bother with NIB

published

After being a member of NIB health insurance for many years, I found out that my level of cover no longer exists in their policies.
A complete waste of time, a complete waste of money, and a painful experience communicating with them.
They tried to offer me an increased premium to keep me as a customer - not too smart.
Look elsewhere, it won;t be hard to get better service and prices than NIB's rubbish offering

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
NIB
nibNIB

SDG

SDGNorth Queensland, QLD

  • 4 reviews
  • Verified customer

Profits first, Customers second.

published

I've just cancelled my hospital cover with NIB, after 4 years of watching my premiums go up-up-up by ~30% in total the last straw came when they quibbled over a spurious rule they had when I bought some contact lenses online - any excuse not out pay out!

An extra claim will leave me $40 out of pocket but the same for a hospital claim will leave you $1000 out of pocket.

Do not swallow the line this industry makes about ever increasing costs meaning premiums must go up, look an NIBs own share holders report, 20% increase in profits last year alone, and up every year before. while i've been a member up from $80 to $188 million. dividends are definitely coming before customer service.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
2 comments
NIB
nibNIB
SDG
SDG

Membership

published

I was member since 3 yrs with nib .. recently my membership was terminated by nib .. as i realized and wanted to join back they told me i have to wait till one year before i do my claim from them .. which I totally disagree and decided to switch to other health insurance..

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
NIB
nibNIB

Hi There,
We would like the opportunity to look into your cover for you. Can you please contact us on 13 14 63 and we will be happy to discuss further. Alternatively, please reply to our private message to you.
Regards, Jasmine.

Shane Powell

Shane PowellGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Being with NIB is so easy!

published

We've been with NIB for ages, but I've just recently started using their iPhone app. It allows me to understand my cover, including how much of each I have used up of each of my Extras (dental, physio, etc) which I love. The best feature is the ability to simply take a photo of a receipt and submit via the app. The whole experience is so easy, simply awesome! I think its the experience that makes a difference, and NIB have nailed it.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
NIB
nibNIB

Hi Shane,
Thank you for your kind words. It is not always that a business receives good feedback and we truly appreciate it.
Have a great day!
Vicki :)


BEWARE! Profit oriented. I DONT RECOMMEND NIB AT ALL.

published

I normally dont leave reviews but I really dont more people to feel my pain. I spoke to two reps a week prior my surgery to confirm my benefits and lets just say that I have never spoken to a more sarcastic bunch. Asking me in an angelic voice why I thought i would be covered for something I was actually paying for and had other reps confirm. They honestly didnt care about me as a customer. Dont do what I did and paid them for such a long time, to not be covered. Get out now.
I Cancelled my policy on the spot. Never again will NIB get my money.

I honestly feel scammed. I would warn people to stay away from NIB based on my experience.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
NIB
nibNIB

nicholas

nicholasSydney, NSW

I have been a member for a decade plus

published

Its seems all about profits, I was a member for a decade , had to stop my premium after i was moved for work and told by NIB I couldnt continue it on while out of the country, then joined back again when I returned .They ignore the fact you paid for decades and now charge a premium. When I questioned my monthy charge , they then off me a lower amount. It seems dodgy to me, happy to accept me paying for more than a decade, but now on my first claim , I am left feeling over charged, and denied on my first set of glasses. Never made a claim in decade, thousands of dollars in payments, so it hardly feels value or fairness

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
NIB
nibNIB

Horrible!! Just plain rubbish!!

published

Horrible!! After inquiring about making a claim, I just found out that my policy has been terminated. I called them before to upgrade my policy not terminate it. They did it without notice. Such a rubbish company even so having a very bad customer service!!!

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
See all answers
1 comment
NIB
nibNIB

  • Verified customer

Scam Artists

published

Had my wisdoms teeth removed, on their website there was a 1 year wait period which is what most other providers go with. Upon getting my surgery done they then proceeded to say the policy is actually different to that advertised and is actually a 2 year stand down period. Absolute snake oil salesmen. Stay away from these people!. The worst!

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim DateNovember 2019
Claim ApprovedNo
See all answers
1 comment
NIB
nibNIB

Page 1 of 25

Questions & Answers

Peter

Peterasked

Do you cover cpap trial

No answers

Crystal S.

Crystal S.asked

I am a international student. I couldn't claim any my medical receipts from this insurance even i already chose the package(it include GP) . just waste $106 for each month. I will notice this insurance at TAFE even on my every classes pages to let them know about this joking company.

No answers

D Fenwick

D Fenwickasked

How do you justify a member paying into your fund their whole working life and now last 2 years has needed surgery at 61 you feel it’s appropriate to force them out of private hospital because of costs shame on you this is not going to stop here

No answers

Get an answer from our members and NIB representatives

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