NIB Health Insurance

Nib has been improved a lot since last time I used their service OSHC, it was terrible in the beginning. I hope they will maintain their good standards. Highly recommend.

Unable to claim a simple dental claim at the dentist, as the machine kept returning the message "HEALTH FUND DOWN" no biggie, I paid the account in full and submitted a photo if the receipt using the app. Claim was returned as $0 payable, no explanation, upon opening the attacment on the email, it appeared to have the cropped the receipt to not show the full amount paid, again I thought no biggie I will submit again and be more careful with the photo. Again the claim is returned $0 payable with no exanation and again it appears the photo wa...

Had applied for the OVHC but they never got back regarding the status of the application. And when called regarding the status they say they cannot offer OVHC. Not recommended!

Such lovely staff who are so accommodating and bubbly , and amazing dentist MR Abasseri who made me feel so comfortable and did a great job at cleaning xraying and also being my new dentist. Totally would recommend this team.

I started regretting to move to this company for my private insurance.

Before I join I make sure that this cover will cover giving birth in hospital since I plan to have second child. My first baby I self funding and I know how much it cost me.

Now I am 25 weeks pregnant and I tried to know the estimate cost out of pocket.

I ask Cairns Public Hospital they do not have the item number and cannot give me further information unless I admitted in the hospital.

I ask Cairns Private Hospital and they said my cover not include pregnancy.
...

So I called up and spoke with Sarah Simpson from the sales department to discuss my options and told her the only things I wanted on my extras. After discussing all my options and prices on all the package we came up with the best suited one for my with maximum returns. She was so knowledgeable on all the products and was such a delight to work with. I highly recommend given her a call to discuss any questions u have if u want a honest person with great knowledge I won't be talking to anyone alse.

I have been a customer with NIB for over 6 years. In those 6 years I have only ever claimed for my dental check ups/cleans (No dental work ever done) as I have been fortunate enough to not sustain any injury or illness.

Today I rang up and enquired about turning my couples policy into a family policy and also upgrading my extras from basic to family. The gentleman I spoke to (John I think?) was super helpful and professional and started writing up a quote. Whilst he was doing this I asked if any of the waiting periods could be removed as I had...

Today I called NIB to check on what I am entitled too, what hospitals I can use etc, pending forthcoming surgery and got to speak to Caz. Rarely do you find someone so friendly, so knowledgeable, so caring and exuding the best level of personality I have encountered from NIB. She was just natural and listened to my questions and concerns and responded comprehensively. Caz is a rare personality and is a real credit and asset to NIB.

A note to NIB: Caz is a real gem, and she is a secret weapon, so wrap her in cotton wool and look after her.
She has reassured me NIB care about me and are not another blood sucking, money hungry health fund.

After many years with NIB , I am incredibly disappointed that NIB blatantly lies and gaslights it’s customers . I was reassured that I could suspend my policy for minimum 2 months , maximum 3 . Called back after 2 months to reinstate my policy and was told I had to suspend it for a total of 3 months otherwise I would have to pay arrears for 2 months ?? It clearly says on the T&C’s of an email I was sent that :
Please note the following terms and conditions with the suspension:
1. The minimum period of suspension is 2 months and the maximum pe...

I joined a health cover because they told me all the benefits I would receive. I am now having a basic operation and my cover is so minimal, I just don’t understand what I’ve been paying for when there is no cover. I wish this was disclosed to me before I joined.

And the fact that I called up customer service asking them to explain a few things to me, I was made to feel like I was an idiot and to “work it out myself”, and they did not explain anything only gave me a robotic answer. I had to call up the medical practice and ask them to better explain in which they were 100% more helpful.

After my operation I will be changing healthfunds , as NIB is misleading and unhelpful. False advertising to say the least.

4 procedures - all 4 have been knocked back (2 of them later covered after months of back and fro). Had to recover spent money which should have been covered in first place. You can never talk to the actual people that make the decision on whether your surgery is covered- always just admin stuff that act as middle person.
Worst experience ever x4 times

Had Mid HOSPITAL Silver Plus when I started this in 2013 for my mother, they stopped this APPARENTLY in 2015. I went in 6 months ago to remove the monthly Core Extra which had not been used for years & only covered $350 to $600 a year which was a waste & could be paid for when needed. Went I CANCELLED THIS online, unfortunately, as we are told on the phone to do, I did not know the cover I had been on had stopped in 2015 & hit the wrong COVER & did not know for 6 months we no longer had Private hospital cover. They CHANGED THE COVER we were on ...

I have been with NIB for over 3 years During this time I have been a university student and at times struggling to pay bills, therefore there were times I had to change my policy, however I have always been a customer at NIB.

In November 2021, I was not able to use my cover to see a psychologist as the only one the NIB could recommend that they covered was not taking new patients. Moreover, the mental health professional who I had been seeing was not covered by NIB. I was very disappointed that I was paying for this cover and not able to use ...

To my surprise after contacting NIB to see what I would get back when I upgrade my CPAP machine, I was informed the my policy did NOT cover this.

Wow, what policy would I need to cover this, ( a Gold policy) as this has been a long term health issue. Further to this I have NOT scene anything on what policies would cover medical condition on this web site.

Time for a NEW provider that shows what is and what is not covered on their site.

Had my wisdom teeth removed and submitted my forms to NIB for refunds that are owed to me. approximately 4 weeks later haven't heard a word and also followed up with a phone call and the guy from overseas said they are reviewing my refund. What is there to review as my anesthetist told me how much I receive back from NIB. By the way NIB , thanks to you I went through hell and back because you dont cover packing of the teeth once they are removed, I would of thought this is an integral part of the operation. I contracted Vestibular Neuritis and ...