Nicheliving
- ✓ Verified company
215 reviews · Statistics
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- Pre-Construction (40)
- Mid-Construction (11)
- Post-Construction (27)
Reviews
ghosts
Settlement two years ago and I have a concrete slab. The sales team were great but after that it has been a complete gong show.
I have never received a call or an e-mail updating me on what is going on. Nobody ever calls you back. Every time I call them there is someone new working as the client liaison role because even the staff are constantly quitting.
So frustrating to hear the owner on the ABC blame covid. Not one builder in the entire tapping subdivision can be seen in the mornings. It's like tapping has been completely forgotten about.
Don't make my mistake
Rental property worse than a Public Housing property - be aware!
My elderly mum has just moved into a new lease through Niche Living rentals.
Property has been neglected and nil maintenance work has been done on the upkeep of the property. The state of the new rental is worse than a Public Housing property. (I worked for Dept of Communities - Housing for many years). This is only half of the issues already dealing with through this company.
1. The keys where handed over and a cleaner was scheduled in to do a clean on the first day of new tenancy and they rocked up when we were moving my mums furniture in.
- +1
Would rate 0 out of 10!
No communication, nothing happening and half way through a build that has multiple defects. Quickly going on 3 years with no end in sight. Run far away!
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Stay away
Builder takes your money , builds sub standard home then walks away leaving you to chase them.for repairs ( 2 years now ) house has structural integrity issues and they won't come to the table after meetings etc.
Promises mean nothing. They are only interested in taking peoples cash with no aftersales or assistance.
Staff turnover is ridiculous. Never can keep up with who you are dealing with.
Seriously the biggest mistake I've made in my life, and I've made a few.
Stay away, be warned.
Don't make the mistake I made.
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Nicheliving helped me invest successfully for 12 years.
I have had a 12 year investing and building relationship with Nicheliving. I built 2 investment properties with them in Langford, accessing the NRAS scheme to provide affordable housing. Nicheliving property management have managed the properties for 12 years and finally, Nicheliving sales sold both properties.
In every dealing I have had with Nicheliving I have found them to be very professional and focused in delivering a great service. The design and build quality on the investment properties was excellent for the price. While there are alw
... Read moreays some annoyances in the delivery of a new build or a property management service, in every instance where I have raised an issue Nicheliving applied themselves diligently to resolve them. When it came to sell the two investment properties, the Nicheliving sales rep was brilliant, providing great advice on required renovations, recommendations for contractors and for staging. For both properties the rep saved me over $10,000 in renovation and staging costs and for one obtained a sale price $20,000 over the advertised price and $10,000 more for the other. I am very happy to recommend Nicheliving as an excellent builder, I'd build with them again and use their property management services and selling agents again without reservation.
Excellent Experience Excellent Product
Nicheliving services proved to be one of the best. We build properties with other builders before, but in dealing with Nicheliving we ended up with the best quality product. From start to end it was a very pleasant experience, display home, sales, design, planning, construction, finishing and handover, all in all was a job well done. Although all this happened during difficult times including Covid, availability of tradesmen, availability and higher cost of materials, this was all worked on behind the scene without us feeling or aware of the challenges Nicheliving went through.
Excellent building company and we recommend it 100%.
New Home Build
we had a great experience with Nicheliving,
Nicheliving did an amazing job building my dream house, I am very happy with the quality of the build.
I would like to thank all Nicheliving team for their dedicated efforts.
Poor quality: building and customer service
Niche were excellent in the preconstruction phase, and very responsive to fixing issues raised during construction. Once handover was completed and final payment made, they avoided emails and calls about serious structural defects in the house that started to show up after a year, still within the building warranty period. At first they just kept saying it will be addressed in 2-3 weeks, it has now been 10months and still no resolution. Their maintenance team and management promise immediate attended over the phone - which doesn't happen. They refuse to put any resolution or proposed solutions in writing. Very disappoint. Dodgy build quality and no interest in rectifying their poor workmanship.
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Disgraceful Company
This company is a disgrace. It’s been over 2 years and all they do is make empty promises. My house is nearly ready and has come to a complete standstill despite being told I was coming to a PCI date. That’s when they respond to emails. No regular progress updates and lies in the past about previous progress updates. I have never experienced anything like this and will never build again. Now starting a complaint through the building commission!
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Not Even one Star!! NO STAR
Definitely I do NOT recommend this lying company.
There are HUGE, MASSIVE, BIG, EXCUSES all the time delays in this company.
DELAY DELAY DELAY DELAY DELAY
Waiting materials, No workers, Changing Supervisor, No responses of clear dates given.
These four combinations are an excuse all the time.
First
Salesman lying
Author stated being incentivised for this review
Building permits took 6 months, slab and bricks completed nearly a year ago, nothing since except false timelines
We have had 2 face to face meetings this year and what a waste of time. Told by the GM they wont be progressing our build as they will make money on other builds, and our will now cost them 30k (as per an INHOUSE REPORT). As ours will cost them [Name Removed] said he's not willing to progress ours. We were escalated in 2021 as Niche didn't get building permits for 6 months when the contract states 45 days. Niche blamed the City of Kwinana for the permits, but when i contacted the city of Kwinana they ccd me into the emails and said niche weren'
... Read moret responding to their questions. There was no response from niche for 6-8 weeks on some emails, and the city was getting frustrated as they wouldn't communicate. Im not allowed to show these emails and information with timelines (i had to take it down). We were also given a completion date of Sept/Oct 2022 (to get progress payments), and when i started chasing up progress i was told it wont be done this year. After a meeting in Northbridge i was told our POD was next in line but when that didn't happen within 2 months (as the client liaison told me), i had to have another meeting with the GM who then said he's not building it and putting others in front who will make them money. Disgusting, considering i was escalated to start with and he even said he wont be honouring that. Word of mouth is a business killer. I understand the building industry, covid etc, but not understanding the timeline of Sept/Oct given and then adding 16 months onto the build when i chased them up (was given new timelines at my request, which are already behind and now obviously not going ahead until further notice). Not understanding an escalation now being taken back (what kind of company does that to a client?/). Not understanding how its ok for a single income family with 3 kids to be pushed aside with rent increases, land and water rates for a home thats never been built, partial mortgage on a house thats not been touched since feb 2022 (nothing progressed at all and no timelines met or even commenced). Big business at its finest, blaming tradies for charging 3 x the amount they usually do. I love it how when i asked about our escalation and false timelines since, i was quickly closed down and told there no escalation now. They are trying to do deals with clients and whoever given up the most $$$ will get heir built first. I know this will be the only comment ill get to make and has to be authorised by niche first (to post feedback on here), but if theres a genetic response i wont be able to respond and it'll seem like theres an excuse (but theres not and i've not be given anything to the contrary to date. Im trying to negotiate a deal to get our house built but not happy about it and should be illegal for them to ask for anything from us. If anything happens to turn this around and we get our house built ill be shocked. Theres a lot of work for niche to turn this around as to date im not happy with anything they've done and the wasted trips to northbridge with false promises). Bleeding the clients dry!! Other builds seem to be going up all over the place in a timely manner with some builders putting single storys up within a year. Why do we have to wait 3 or more years????????????????????????????????????? 20th April 2021 – 10/14 months build time
All talk and no action
I signed a contract with Nicheliving to build a custom designed house in December 2020 which the salesman said was achievable. After going through the design process which took about 3 or 4 months with the Client Liaison person I was then told that there was an Insurance Audit and that until that was complete then building couldn't commence. I noticed other Nicheliving developments slowly going ahead but when I mentioned this I was told these developments had been approved prior to the Audit. I was given no timeline and was basically just put o
... Read moren hold. The pad was laid when they said it would be which was 18 months after the contract was signed. This meant that the contract now required to be completed within the set number of days which I had signed on for. Three months later a brick layer has been found and now working on the house. Meanwhile Nicheliving have been selling off the plan developments all over Perth. I know I am not the only one in this this boat but I do feel like I have been forgotten and will have to jump up and down every time I need to move forward on the build.November 2023 Have no roof yet and now going to State Administrative Tribunal for mediation. Representative for Nicheliving didn't turn up as he was not ready after 5 weeks to get ready.
0 star rating.
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Nightmare
Very poor management. Never met a builder like this. Site supervisor or manager not available at all. Person at office just telling stories. We think they are used to drag customers.
Signed the contract Dec 2020, Slab done on Jan 22, Bricks laying started on Jun 22 and still going on very slow process.
Absolute shambles. Nightmare
We signed a contract in 2020 and they took two years just to get the drawings done. It took so long our mortgage had to be re done. The design on the house was terrible. No one EVER contacted us unless we contacted them. Always an excuse and never there fault. By far the worst experience I ever had in my life. This has turned into an absolute nightmare. And no one cares from them. We signed up and gave them money up front. That was a mistake.
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Worst Builder!!
Cannot find a single good thing about this company! by far the worst experience i have had with a building company so far! Very quick in trying to get our business, but when its time to perform, poor in communication, poor management, poor trades! Caused signficant damage to our property, distress to me and my family! Now 2 months after our PCI we are still waiting for our snagging to be completed!
... Read moreQuestions & Answers
Hi all, been looking at building with nicheliving, we are about to sign to build a 2 story house with them in Hammond park, can anyone let us know how your experience was, we had Sara as our sales rep, lovely lady, hsppy with her but still unsure how we will go, we want the house as an investment property and we’re told we could get 450 a week once the build was complete, are there any hidden costs that will pop up?
Most of the Nicheliving reviews are about the before sales service. How is the service about building process and built quality after land is settled ? I had my land settled in early January but haven’t got communicated with any timeline about start building. I am frustrated and seems no one can help.
Hi Tina we have a mix of both, the advantage of having a review done before holds us accountable during the construction process as the client is free to change their review at any time. In relation to your matter our GM takes these matters seriously please email him with your details at Damian@nicheliving.com.au
I believe Damian has left Nicheliving ?
Hi there
We purchased a house in canning vale with niche living and agent promised us that we are getting bonus points for this house but after few weeks when we asked about this he said we are not getting them so I would like to talk to director about this and who else should I talk to solve this problem?
Get an answer from our members and Nicheliving representatives
Details
| Category | Home Builders and Real Estate Agents |
|---|---|
| Types of Homes Available | One-Storey and Two-Storey |
| Type of Real Estate Agent | Office-based and Online-based |
Contact info for Nicheliving
| Mon | 8:30 am - 5:00 pm |
|---|---|
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | 11:00 am - 1:00 pm |
| Sun | 11:00 am - 1:00 pm |
Extra Information
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It is now April 2023 and I have the bricks up to plate height which was just completed before Christmas. I was told that the timber for the roof trusses was on order in early February but now in April
... Read more there is a problem. No sign of a roof in the near future but a non-plausible excuse. The contract which I signed for the completion of the house is due at the end of August this year 2023 and it is looking grim. Nicheliving are still selling off the plan houses in Tapping WA and Nedlands WA and Scarborough WA. I do feel sorry for the people who buy into this dream of building not just a house but a home.