Absolute shambles. Nightmare
We signed a contract in 2020 and they took two years just to get the drawings done. It took so long our mortgage had to be re done. The design on the house was terrible. No one EVER contacted us unless we contacted them. Always an excuse and never there fault. By far the worst experience I ever had in my life. This has turned into an absolute nightmare. And no one cares from them. We signed up and gave them money up front. That was a mistake.
Cannot find a single good thing about this company! by far the worst experience i have had with a building company so far! Very quick in trying to get our business, but when its time to perform, poor in communication, poor management, poor trades! Caused signficant damage to our property, distress to me and my family! Now 2 months after our PCI we are still waiting for our snagging to be completed!
Nicheliving cancelled the contract
Nicheliving cancelled the contract for my 2 storey house and land, which was signed 12 months ago in April 2021. The land didn't settle despite being told over and over and assured it would settle "soon". The original land settlement date was due June 2021. Eventually despite the promises, out of the blue I received a termination of contract notification. Many calls went unanswered and communication with different sales staff gave different information. The site display office was unattended and 2 signs on site had 2 different day/time openin...gs displayed. A call from the site on one occasion to the agent whose name appeared on the signs, informed me that the agent who was supposed to be there "has only just left" which was over 30 minutes before the closing time displayed. This agent gave me conflicting information to what I knew and eventually he asked me how I knew so much and I informed him I was the purchaser and disclosed my block. After pressing Nicheliving for answers, I eventually was informed that due to increasing building costs my 2 storey home would cost approximately another $1ook and that they refused to build anything 2 storey. I was not offered anything else or alternative, until I again pressed and was finally emailed one plan of a much smaller single storey house that looked like a box with absolutely no visual appeal. I was not given any other choice or alternative. I finally did receive all my deposit back after signing Nicheliving documents twice as the "wrong director" had signed my papers, I was informed by email. Once again though, I had to chase Nicheliving for my money, eventually speaking to a very apologetic accountant, who did chase up my refund which was returned over 2 payments several days apart as only one payment was noted at first and the accountant needed to check into the matter. I also had no notification of any refunds until I chased Nicheliving. I know this is a difficult time for building but Nicheliving don't even honour their contracts or offer suitable alternatives. I'm just grateful that I did finally get my deposit back and if this is what I have been through to date, I don't want to even think about what would have happened if I continued to build with Nicheliving. My advice is to stay well away from Nicheliving.
Perfect building company
Cannot thank Rati enough, with guiding me through buying my first home, has been very professional, helpful and understanding I am very thankful, so glad I’ve chosen Nicheliving to build with. would highly recommend.
14 months in not a single stone has been lifted
Signed Nov 2020. They said they'll get things going in 6 months but then came the excuses. While I can understand the pandemic and influx might stretch the timeline but not by this much. Each month there's an excuse and after 14 months they're still waiting on "insurance". How on earth are these guys even in business? Anyone looking to even talk to these people please don't they'll say they can do things but when it comes to actually doing it they're a incompetent bunch that can't get their house in order and keep coming up with excuses.
Great customer service!
I can't thank Jay enough for his support and help with buying my house in Landsdale. Jay was very professional and friendly, which made buying my house a pleasure. I'm very impressed with his service. Thank you!
Great first home-buyer experience
Being nervous first home-buyers, Audrey and Ollie were very helpful and guided us through the process of obtaining the home and land package in Willetton. Audrey is always lovely and happy to answer all our concerns. We appreciate her 5-star service and we think the company is lucky to have her in the sales team.
customer service - Amazing
Luke has been amazing and can't thank him enough for all his support and help with our new house and land package in tapping. Super excited to get things started and can't wait to have our very own house. Have not yet experienced any dramas but Luke can't fault him - awesome ;) thank you
Poor customer service
While the build was around a month delayed it was managed well.
When it came time to handover a few things were missing / wrong with the property however i was assured these things were minor and will be fixed as soon as possible. I have now been living in the house for 2 months, there is still a whole in the roof barge and i have not received the keys to my letter box. I have been emailing back and forth with a client liaison and for over a month and i keep getting told someone from the maintenance team will get in touch.
Very poor customer service once the key handover was complete.
Only early days, but sofar Ethan has been very helpful, has explained all relevant information and has answered any question I have had. I Cant wait for construction to begin
Great pics of homes but company unwilling to provide any prices or floorplans
To be told we have to make an appointment to see them to discuss any homes they advertise without any idea of their prices is ridiculous. As a customer, I would like to have some idea of approx pricing and floorplans - after only having seen pics of home elevations on their website.
Easy and Convenient
Nyenda and Kevin have been informative and helpful through out the process making it a pleasant experience. I am happy I went through Nicheliving. Nyenda has been attentive and timely with any request or inquiry I have. I appreciate his patience in taking the time to explain all of my concerns with respect and due diligence.
Great company, amazing customer service!
Niche living has been very professional and made my experience as a first home buyer very easy. Only in pre construction phase but so far everything has been well organised and running on time as planned. Ethan has been very consistent with his services and it has made the process streas-free. I would recommend going with Niche Living.
Niche living helped me to build my first home with affordable pricing and helpful staff. I would definitely do again.
The House i am building is Currently under construction however I haven’t had any issues or any miss communication with niche living. I Am looking for forward to seeing the house finished and finalised and look forward to moving into my first home. Would like to thank everyone at niche for helping me to achieve this.
It was life changing the day when I met Sarah Hart
Being a downsizer there was a lot of uncertainty for me however Sarah has provided me with an excellent service and has given me the confidence in purchasing my dream home in Dalkeith. Even further she has helped me find a rental property in my ideal location for the period of my home being built, despite the rental market being difficult she still managed to sort this out for me. Sarah also helped me apply for the Building Grants during the busy Christmas time. Her customer service has made my life stress free while I am facing the major changes in my life. Sarah has gone above and beyond with her professional work. I would highly recommend Sarah Hart to anyone who is in a process of purchasing a property.
Questions & Answers
Hi all, been looking at building with nicheliving, we are about to sign to build a 2 story house with them in Hammond park, can anyone let us know how your experience was, we had Sara as our sales rep, lovely lady, hsppy with her but still unsure how we will go, we want the house as an investment property and we’re told we could get 450 a week once the build was complete, are there any hidden costs that will pop up?
Most of the Nicheliving reviews are about the before sales service. How is the service about building process and built quality after land is settled ? I had my land settled in early January but haven’t got communicated with any timeline about start building. I am frustrated and seems no one can help.
Hi Tina we have a mix of both, the advantage of having a review done before holds us accountable during the construction process as the client is free to change their review at any time. In relation t...o your matter our GM takes these matters seriously please email him with your details at Damian@nicheliving.com.au
We purchased a house in canning vale with niche living and agent promised us that we are getting bonus points for this house but after few weeks when we asked about this he said we are not getting them so I would like to talk to director about this and who else should I talk to solve this problem?
Get an answer from our members and Nicheliving representatives
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