- Verified customer
Four orders no problems
I just read some of the negative reveiws about Nisbets on this site. I have purchased from Nisbets 4 times, first a few years ago, 400 litre Polar fridge, then some extra shelves for the fridge late 2018, then some kitchen items (colanders etc) and more recently, a Polar ice maker.
All inquiries, purchases and deliveries were done professionally (as expected) without any problems whatsoever. I would recommend.
Soooo. Made an order well over 4 months ago for champagne flutes wine glasses and schooners.
Recieved the the shooeys and wine glasses but the flutes are nowhere to be seen. Called up after the initial delivery came through and theu said september? A whole 3 months after ordering. It is now october and were low on champagne flutes. Might go to Kmart.
The worst place to buy online
I have just received a phone call at 11am after placing a order the night before and paying for it with card. The payment was excepted and the large some of money for order was taken from account. After answering there phone call late this morning they tell me I need to deposit more money into there account in order for my card payment to be released into there account. Which is ridiculous and very suspicious. They said I can just cancel the order instead of paying more money into there account. So i canceled the order and now have to wait 3day...s for my refund. So i paid alot of money for absolutely nothing and now have to wait till I get refund so can buy products from a company that can actually except payment and deliver products. All and all I do not recommend buying from here at all. I have never experienced such bad service. I would give a 0 star review if I could
Never ever again. I wish I had read these reviews before buying with them
Never ever again. I wish I had read these reviews before buying with them.
I have purchased a commercial blender ($1300) for my small busines. I had the same blender for 2 years and was happy to buy the secound one.
However, the manufacture changed the motor of it. I noticed at the very first moment. It didn't last one day of work while my privious blender after 2 years old still going strong.
Anyway, called them up same day to ask for a replacement. After long way to get back they told me its not under the warranty.
Great Service and Products
As soon as we popped into the warehouse showroom we were greeted with a 'hi folks' - sing out if you need any help. We purchased a few items - had a great chat with the customer service gentleman and told him we would be back - he was a huge help with the glassware as well as the cutlery - very enjoyable and the items we purchased and so useful.
Mixer not delivered
I have a bad experience in this shop at Nisbets Castle Hill branch. I bought a planetary mixer at their store and they told me they have them in stock and will be delivered in 5 days. On the day of expected delivery, my mixer did not arrive so I called the store on the same day and they told me that they cannot deliver my mixer because they run out of stock and they have to back order my mixer..(very frustrating, nobody informed me about this)... They said that I will expect delivery approximately in 3 weeks time. They also said if I don't want...to wait in 3 weeks they will offer me a refund. I accepted the offer of refund. I went to their store on the same day thinking they will give me a refund but they said they don't do refund at the store and I have to wait from Finance office to call me the next day to get my money back. Nobody called me the next day from Finance office. This is very frustrating because I needed the mixer as I have a big order of bread in a week but I have no money to buy for the mixer with another shop. As of today, I'm still struggling to get a refund from this company.
I bought a commercial microwave at nisbets castle hill.
Within a few days the microwave burnt and not working.
I called nisbets castle hill. They refuse any refund or replacement.
Their warranty team is so slow. They say they need to do assessment which takes 3-4 days. They do not answer how long it takes to get the product fixed or refund.
They do not consider customer situation at all.
I actually planned to buy more equipment from them. But I decided not.
Do not waste your time with this nisbets, they use a courier who lie.
I am 6 business days without my order and 6 phone calls in, my customer who the product I ordered is for is now calling me unprofessional because ( I twice cancelled the install date) because nisbets haven't delivered my item. This company will ruin your own business with their non-capability to deliver what they promise
I very happy with the work shoes I ordered. I've had a lot of trouble trying to find good work shoes that are comfortable and a reasonable price and I found it with this company. I was impressed with the fast delivery and the prices.In fact some of my work colleagues have ordered shoes from your company. So thank you and my feet thank you
I was a bit reluctant to deal with this company due to the negative feedback on this site.
I ordered a box of 24 beer glasses. I must say that they arrived at my house in WA in very good time. In fact I thought that the expected delivery dates I was quoted were wrong.
Ordered Sunday 14 October arrived Friday 19 October. Normally it takes not less than 10 days from the East to WA.
I don't know who the carrier was but that time (service) is very impressive.
The quality of the glasses were much better than I expected (excellent) and the goods were very well packed with no breakages.
Excellent Product, System stinks
On 26/9/18 I ordered 1x Bolero table plus 2x chairs online which were in stock when ordered otherwise I would not have ordered them. On 1/10/18 I received an Order confirmation for all items and the following day a Despatch notification for all items.........so far so good. Then on 3/10/18 I received an Invoice and noticed that only the table was on the invoice so I rang Nisbets to check. They advised the chairs were on backorder with the next shipment due January 2019. After registering my displeasure they advised there was also a shipment due...in November. As the table was already on its' way interstate and could not be cancelled I left the chairs on back order. The table arrived and is excellent quality. 1. Their system shows "in stock" when clearly it is not. 2. The Despatch notification shows goods sent which clearly are not. 3. Why would I be given back order delivery of January and then told November after complaining of having to go through Xmas without chairs ? Although extremely happy with the table and hoping the chairs arrive November as promised I would think twice before purchasing from Nisbets again. The serious inconvenience outweighing the excellent product.
Wanted 2 dozen forks, got back to my cafe and there was 2 dozen knives!!
The guy helping me was having trouble finding knives & forks, wanted 2 doz knives & 2 doz forks, didn’t think that was a difficult thing to ask for, got back to my cafe and had 4 doz knives!! Not much help for the weekend!! I’ll buy them from the supermarket instead!! Won’t be back!
- Verified customer
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We purchased two small items in Jan 2018 and were immediately charged for both including postage.
One item was then advised to be out of stock with delivery then scheduled for Mid Feb, delayed to late March and then Mid-April, Finally l rang them to be told the item was not on order, so l cancelled one item. It then took another few phone calls and an email before a refund was credited one month later.
No apology as yet.
I made an order for a few hundred dollars worth of gastronorm pans and some jars. Money was withdrawn from my account but they refused to send my order until i sent them a picture of my bank statement showing that amount withdrawn from my account. This was very confusing and i stated that a picture sent by email would not prove anything because if someone was committing fraud by using a stolen card then why would they not simply photoshop the picture as well. i also stated that my bank and mastercard had anti fraud measures in place. [Name Remo...ved] then vomited up some nonsense that made me feel as though i was a possibly some sort of criminal until i proved myself to him. I am not a thief, i earned my money through my hard work legally and i will not submit to prove myself innocent before being allowed to buy some damn containers. Shop elsewhere and when they see no one wants to be treated like this maybe they will treat their customers with some basic decency.
Don’t buy online
Would avoid buying online at all costs, personally will never again. Plates came broken in half and then when contacting to replace, and even offered to buy replacements, staff emailing back were a pain to deal with and only suggestion they gave was to go into store and see if they had odds that they could sell individually. Wish I could say it was just one individual but multiple answered my emails and all treated me the same. Their 24hr term of contacting if broken (and this the only time they can accept faults) is against Australian consumer...laws. In-store however was completely different experience, the staff were extremely helpful and going beyond to try and help. If you would like to buy something here I would highly recommend buying in-store, AND checking boxes to make sure items are in one piece. Otherwise I have seen a few other catering supply stores open to public that have much more lenient terms (and actually in line with consumer laws) and stock exact or similar items.
Selling manufactured defects
I bought some frying pan but it does jot lay flat on the surface or on the stove top because the handle is too heavy for the body. When i called to complain about the product and their reply was thats how its made..
I wish i can that to my customer if i sell any reject to them and say, “that how it is”.
I will never buy or recommend them to anyone.
i suggest the this company you are in 20 century with social media rules the reviews on you. if they want to stay in business they should have better customer service!
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