Nisbets

It’s a scam company, they advertise as they do have the product but after you pay, you gonna receive a message saying the product is out of stock and you’ll receive in certain date that never came. Terrible service! It wasn’t a he first, or the second, but lesson learned and I’ll never again will buy anything from this scam company! Elish was the… Read more

customer service that said they are not going to refund my money. The item was bought on the 3/3/26, today is 17 and nothing yet!

As a chef of 30 years I wanted to buy some new chef knives at the store on Normanby st,avenue whatever 2 years ago.i now go online.sth Melbourne but was taken a back when a shop assistant said the knives I had selected,were too expensive for me to purchase and that I couldn't afford them.$70.i couldn't believe my ears I bought them and left… Read more

anyway so that I didnt piss away the time I had taken to go-to the # store in the first place.i haven't bought anything from Nesbit since.true story.un befuckinlievable.

Spammers. Made the mistake of buying something from them and they think it gives them the right to automatically subscribe and then spam you. I've unsubscribed 3 times and you still keep spamming me. Which part of unsubscribe don't you understand?

The best glasses for drinking – On Thursday 7th November 2024 I purchased an Olympia Crystal Old Fashioned Tumbler - 280ml 9.75oz (Box 6) x 2 for $48.18 with postage of $16.50 so I could have some better glasses that are resistant to breakages. On Thursday 14th November 2024 I rang and I complained about the delivery charges saying it was a ripoff so I asked them what they can… Read more

do so they offered to send me out another Olympia Crystal Old Fashioned Tumbler - 280ml 9.75oz (Box 6) for free to apologise for the inconvenience.

Brilliant service and great range – Fast next day delivery, great items and quality, very helpful customer service, theyre happy to fix any issue if one arises. Trustworthy business and im glad I shop here!

Great service and I had amazing experience through online shopping with Nisbets! – Ordered a special style of plates as I used to have a set I got from a shop but one chipped so I need replacement but could not find anything similar. Nisbets had the best match however I could only purchase a whole set of dozen instead of having only one... The price is quite cheap so I didn't have problem buying the whole set. I didn't expect… Read more

the order to come fast based on all my online shopping experience these days during Covid, but Nisbets amazed me. They dispatched my order the next day after my payment and I received it the following day. They made my home party fantastic with the new plates and I'm so grateful.

The quality of the plates are absolutely far beyond my expectations given the price being so friendly.

I'll definitely recommend Nisbets for catering equipments. They are amazing!

Fridge doesn't cool to the advertised temperature, (9 degrees when it should go down to 2 degrees) sent a tech out and then tryed to charge for callout even though the tech didn't fix anything and the fridge will still not cool to 2 degrees on a 20 degree day.

Placed an order through them early November and the order couldn't be processed - they took money from my account but didn't notify me that the order was cancelled and they had not made any steps to process the refund when I contacted them 3 weeks later. After I requested them to, they then refunded the money and gave me an alternative solution -… Read more

but when I attempted to purchase those items, the customer service advice was different again and it wasn't possible. Overly complicated and unclear - no response from them after that either. Disappointing.

If it was possible I would give 0 stars but unfortunately there is no. We have preferred pizza oven for 1k+ and we received one of the stones broken, first they refuse to send replacement because they said we didn’t report on time, which we did, and I object that, once that happened they claimed that we broke it eventually because we haven’t made… Read more

the pictures over the pallet the time of delivery and state that was mention on the package which wasn’t and they refuse to bring us replacement but they nicely offer for us to buy one from them, absolute joke, the worst customer survive and the worst company to shop from. Don walk run away from that shop

Good prices, okay service. But a store selling kitchen equipment and I struggled to find a digital kitchen scale in stock which was surprising. Signed up to unwanted spam marketing emails too.

bought a product for less than a year ago and was supposed to be covered by warranty but when the technician came, it wasnt "liable". Charged me $372 for the technician doing NOTHING. They even made an UNAUTHORISED payment to take that amount from my account when I wanted to pay it on my OWN. disgusting.

Lousy waranty service. I bought an Polar bar fridge for my courtyard. Courtyard is 80 % enclosed, fully roofed and I have a TV on top of the fridge. Lights in fridge failed and Nisbets would not honour warranty because it was "outside".Funny, TV never failed. Really really shonky.

Purchased a fridge online which did not give me any freight details 2 days later I get a call to pay for freight $131.57 so I pay then get a call for delivery and they say they won’t deliver to my store only to the loading dock I call to fix this and then am told I have to pay another $500 to deliver to my shop! I then said I would rather a refund… Read more

but they said I will lose 20% of sale if I do! This is very deceptive to try and get more money! If it was clear how much delivery would cost I would never have purchased the fridge and now they have me stuck either way I lose money! I would never purchase from Nisbets again!

Polar ice machine from Nisbets – I purchased a Polar Ice Machine from Nisbets for use in a school setting, and after only 18 months, it has developed a fault—a flashing fault light and constant beeping—rendering it unusable. This machine was used infrequently, supporting only two units of work and producing approximately 100 student-made drinks in that time. Unfortunately, the… Read more

warranty only covers 12 months, meaning the machine failed just six months outside of coverage. When I contacted Nisbets for support, they were unable to provide a solution for repairs, which was disappointing given the relatively light use this machine has had.

For a school or any setting where reliability is essential, I cannot recommend this product. A machine of this price should last significantly longer, and better post-purchase support should be expected. If you're considering purchasing a Polar Ice Machine, be aware of the short warranty and the potential lack of after-sales assistance.

Appalling customer service and processes – They are not transparent regarding their ordering system - you are essentially charged twice for one order, and then have to wait 3-5 business days for the initial charge to secure the order is refunded. I ordered on Black Friday and recieved no order confirmation. I followed up and they stated it was an IT glitch, and though they had taken… Read more

$4000 from my account, the order was not proceeding. I had to place the order again to secure the goods, however they did not tell me they would charge me a third time once dispatched.

They essentially drained my business’s liquidity for one order.

They then told me the order was on the way, when it wasn’t. A week went by, and was told that it wasn’t processed despite now $12,000 down.

It took about 10-15 phone calls, back and fourth emailing etc just to receive goods I had ordered and paid for online.

When recieved items were damaged, and we didn’t recieve all of our order.

The worst online shopping experience I have ever had. Avoid

Disgusting warranty and after sales service – The sales team were fantastic. Nat from Uropa, the warranty company handling warranty claims was terrible to deal with. I purchased a Freezer which had faults before and after a warranty repair and it took days and multiple emails and phone calls where I was made to feel at fault for a manufacturing fault. I struggled to get any sort of after… Read more

sales service that didn't involve being told I was at fault and the freezer shouldn't be sold to customers in QLD. After threats I would be charged for a warranty call out by a technician if I made one I did make one and the technician did find the fault I had told Nisbets the freezer had all along. Still waiting for the phone call apologizing for the way I was treated.....

Polar C-Series Upright Fridge White 400L – We did have 3 of them but most say they are terrible quality as in they only work for 3.5 years and then they break down. and you need another fridge because to expensive to repair , totally not worth it. All 3 of them broke down within 3.5 year so please watch out don't buy any polar stuff Most say customer service is fine but they could not do anything!!!

Terrible – I have not received my items as they won’t have them till middle of the year, they suggested I ask for a refund, so I did that and they just responding with the automated email constantly. So no refund, really bad website not organised properly!! I have purchased a lot of products before and never a problem! UPDATE. I Received a refund so all good!

Think twice before you make a purchase – I made an online order for 2 boxes of glasses. When I called the following day to find out the delivery date, I was informed that they were out of stock and could not tell me when they would be back in stock, however, they had already taken the money out of my account. So I cancelled the glasses and was told it could take up to one week before… Read more

the money would be credited back into the account. Seriously, how can a business expect a customer to pay for something that they have not provided. I purchased the same glasses from a different online hospitality store with no issues. I will not shop with Nisbets again.

Will bombard you with advertising even after you unsubscribe – Will bombard you with advertising even after you unsubscribe and return emails to customer service are blocked

Squeegee – Bought handle and actual squeegee. Handle delivered but squeegee delivered nearly month and half or so that too squeegee quality made in a cheap way. Very disappointed.

Terrible customer service and NO REFUND IN SIGHT – I have put an order in over a couple of months ago, with one item on back order. I have received NO indication of when this was to be received. On following up I was told it was going to be another few weeks, and kindly asked for a refund as I needed this item for my business and would be able to find it at another supplier in the meantime. … Read more

This was confirmed twice as being processed, however no one is replying to my emails, nor sending due monies owed. Unfortunately I will never use Nisbets again due to their utter lack of customer care and concern for other small businesses needing supply and money returned when they fail to supply a product. Very poor administration. Much time wasted chasing all this up as well!

Never Came, Zero Comms, Back Order – We ordered cups in October, followed up 6 times, was told they'd be here by Christmas. Followed up again mid Jan and still nothing, no replies, no apologies. called this morning and requested a refund. Still haven't received a confirmation email about this. Maybe best to order from elsewhere, given there are so many similar experiences.

12 months in and I’m still waiting – I ordered a Dick Slicer (yes…really, that is the name) in January 2022 and it has yet to arrive. My email enquires go unanswered and all I have received is the occasional email (I mean very occasional, maybe 3) saying that there has been a delay in shipping. Last email that I received was saying that there was a problem with supply and I would be… Read more

kept updated, this was in August 2021 and I’ve not received any further updates since. Not good enough, buyer beware.