Nissan Australia are a subpar car company that make errors at every possible turn. Their lack of professionalism as a company explains their declining sales. Buyer beware of the 2026 XTrail product information. Their specs and marketing campaign are full of errors, and if buying a Ti model, your car will not look like the dealerships have it… Read more
pictured.
3 months ago we noticed the error in their campaign and notified Nissan. They refuse to acknowledge us. The Nissan Australia has since updated their imaging on their website but not their spec sheet or product brochure. Many dealerships are still advertising the wrong car. DO NOT BUY based off any published information or images.
We had a very disappointing experience with Kirsty at Nissan Motors Philip. We arrived about an hour late to pick up the car, and instead of handling the situation professionally, she was extremely rude and began swearing at us over the phone. She also made false accusations, which made the whole experience even worse. Customer service should be… Read more
respectful and understanding, even when there are delays. Unfortunately, this was not the case here. I would strongly recommend others think twice before dealing with her.
FORMAL COMPLAINT: Reimbursement Claim for Hire Car Costs Vehicle: 2022 Nissan X-Trail Registration: YNT07E Case Status: Pending Reimbursement To: Customer Experience Team Nissan Motor Co. (Australia) Pty Ltd and Nissan Liverpool,NSW Date: 28th March 2026 Subject: Formal Complaint regarding outstanding reimbursement of $2,300 for emergency… Read more
vehicle hire
Dear Nissan Australia Customer Experience Team,
I am writing to formally lodge a complaint regarding the non-payment of $2,300.00, representing out-of-pocket expenses incurred for a replacement vehicle while my 2022 Nissan X-Trail (Plate: YNT07E) was undergoing warranty repairs.
Incident Overview and Service Delay
On 8th December 2025, my vehicle—which remains under factory warranty—stalled dangerously on a busy highway. Following a repeat of this failure on 9th December, I presented the vehicle to Liverpool Nissan service centre. I was informed by Mr. Madison that the earliest diagnostic appointment was 12th January 2026, leaving me without a safe vehicle for over four weeks.
Failure to Provide a Loan Vehicle
Despite the vehicle being under warranty and the fault being a significant safety mechanical failure, Liverpool Nissan stated they had no loan cars available. I was caught in a circular dispute where the dealership directed me to Head Office, and Head Office directed me back to the dealership.
As I am completely dependent on my vehicle for my daily employment, and in the absence of an immediate solution from Nissan, I was forced to secure a private rental vehicle starting 10th December 2025.
Financial Summary
I am seeking reimbursement for the following period during which I paid for a hire car out-of-pocket:
Period: 10th December 2025 – 14th January 2026 Total Amount Paid: $2,300.00 AUD Note: On 14th January 2026, Liverpool Nissan finally provided a loan car, which I utilized until the final repair was completed on 27th March 2026 (a total repair duration of nearly four months). Previous Communication and Lack of Resolution
I have made numerous attempts to resolve this via phone and email over the past four months. To date, I have received an email from Nissan head office referring this matter to Nissan Liverpool and Nissan Liverpool referred back to Nissan head office to resolve this issue. No concrete confirmation of payment or an explanation for the delay. This lack of communication is unacceptable, given the significant financial burden this has placed on me.
Best Regards
Ahsan Ul Anam
Reviews with attachments
My sunroof exploded while parked in my garage. A brand new 4 month old X-trail with no damage or any scratches or chips. Glass was everywhere, inside the car and all over the carport floor. I contacted Nissan Customer Care to report this issue. This is a well known issue with Nissan car sunroofs that the sunroof may explode violently without… Read more
warning. There is a current class action lawsuit against Nissan regarding this. It took 6 weeks and 32 phone calls to Customer Care to get a resolution. It was found by the team, that it is not a manufacturer warranty issue, but the cause was most likely a stone chip damage to the centre of my flat roof that created the explosion. Again, my car is in immaculate condition with no damage anywhere on the vehicle. Terrible service and outcome of my Claim. This was after very poor service when purchasing the vehicle where again, I was delayed by 3 weeks in the delivery of my purchased vehicle. I should never have left Honda
MACARTHUR NISSAN at 4 Mills Rd, Campbelltown (SYDNEY, NSW) tried to “RIP ME OFF” $5,000 when there was a “$5,000 CASHBACK OFFER” on between March-May 2025 on certain Demo models at certain dealerships. MacArthur NISSAN was one such dealership that was involved in this cashback offer including all their QASHQAI Demo models. So, I went to MacArthur… Read more
NISSAN at Campbelltown in Sydney NSW and I put down a $1,000 deposit on a NISSAN QASHQAI ST-L (demo) with this offer because they told me when I signed the contract the $5K was already subtracted from the advertised ’Car Sales’ advertisment price of $40,490 DRIVEAWAY written in the ad, but I didn’t realise until later it WAS NOT DISCOUNTED‼️ I told them before I signed the contract I couldn’t pay the rest of the cash for the car until June because I was waiting on a lump sum insurance payout. I specifically asked was I still entitled to the $5,000 CASHBACK offer and they told me the discount was already deducted in the advertised price; as stated in their ‘Car Sales’ ad. I saw this because I was looking for QASHQAI demos around the same price and the ad descriptions were all the same, but I was unaware of which dealership each car came from because I had to call the ‘Car Sales’ main number to get put through to the dealer. I only enquired about this one particular car and as it was only a 45 minute drive away, so I went to look at it straight away, but they had multiple demos for sale at similar prices. I’m not sure what other NISSAN Dealerships were running the same ad or if all the ads were from the same dealership. They hurried the signing of the contract as the dealership was closing. In fact my car actually got locked in the next doors dealership car park and they had to lend me a car overnight to get home and then come back the following day to pick up my own car. After getting home and studying the contract I couldn’t understand where the $5K discount had been applied. THE MATH JUST DIDN’T ADD UP!? When I arrived the next day to pick up my car. I asked them to explain where the $5000 had been discounted from and they showed me the car price without all the dealership stamp duty, rego and GST costs. They described the contract price break up in a deceiving and misleading way. It still didn’t make sense because it still added up to close the normal DRIVEAWAY price of a new car with only the $2,680 demo discount with no $5K discount. Upon further calculations & Internet research I found out the full price they had charged me on my contract was actually about $2,000 MORE than other dealers were charging for similar demo cars who were not involved in the $5K DISCOUNT DEMO OFFER‼️(even when subtracting the paint protection & window tint I agreed to buy - which they also lied about saying the paint protection lasted a lifetime yet on the paint protection’s website it said it only lasts around 5 years)‼️ I rang the NISSAN head office who advised me to contact the ACCC. On the ACCC WEBSITE in regards to ‘cashback offers’ it states “Conditions and limitations should be clear: Any conditions or limitations should be made clear to the consumer before the purchase.It’s against the law for a business to mislead or deceive consumers.” The staff at MaCarthur NISSAN all knew I couldn’t pay for the car until June, but still led me to believe the discount was valid simply by putting my deposit down. The ACCC also states:“Consumers should read the terms and conditions of the offer carefully before deciding to buy the product. Consumers should check: * the expiry date of the offer * waiting times for receiving the offer * all the steps needed to get the offer.” Despite reading these conditions I specifically asked them about whether or not I would still be entitled to the $5,000 cashback offer despite picking up the car in June after the offer ended. I was told by the salesman Ajit, the Manager Peter & the finance lady who wrote up the contract, that I was entitled to the discount as long as I had put my holding deposit down and signed the contract before the offer date ended. They even explained to me that the price had already been taken off the advertised price as stated in their ‘Car Sales’ advertisement both on their Online website car advertisements and on the App, they didn’t show me any written conditions, however I had already read them before going to the Dealership. I sent many emails asking for my contract to be reviewed however, they ignored my emails which I re-sent multiple times and they ignored my many return calls for weeks - then when I finally got onto the salesman AJIT and began questioning him, he then told me I was not entitled to the discount because I was not picking up the car before the offer ended. I told him that’s not what you told me you told me if I put my deposit down (on 6th March) and I would be entitled to that discount and besides it’s written in your ad that the $5K was already deducted & it’s not, then he abruptly hung up on me‼️ I then rang his Manager PETER WARREN and explained the conversation I had with the salesman, he then told me the same thing and I said why does it state in your ad the 5K has already been discounted then if it hasn’t because I have found other demos cheaper than the one you sold me that aren’t even involved in the 5K CASHBACK offer, can you justify why all your demos are $5,000 more⁉️ He told me he was going to be away for a few days and would call me back Friday - and of course he didn’t. I sent him some more emails pointing out the ACCC laws - which he ignored. I called him back on Saturday and told them that they were nothing but crooks and I wanted my $1,000 back or the $5000 deducted from my contract. He told me I was not entitled to the $5000 off because I was not paying for the car by the end of May. I told him that’s not what you told me and besides it’s written FALSELY in your ads that the $5K DISCOUNT has already been taken out. I asked him how many other cars have you sold to people during this supposed $5K CASH BACK OFFER period who have NOT realised the $5,000 was NOT deducted from the price of their demo cars⁉️ They then refused to give me my $1,000 deposit back unless I had proof in writing I wasn’t able to get my insurance cash to pay for the car. I told him the contract says I can get my deposit back if I was unable to finance the loan. The contract did not specifically say I was financing the loan with a lump sum insurance payout - I said “go ahead and put a finance application in and you’ll have to return my deposit because I won’t be approved when I’m a Disability Pensioner and an ex bankrupt with a credit score of 424, you’re messing with the wrong woman here, you may have gotten away with ripping off countless other unsuspecting customers but you’re not going to get away with it with me”‼️ So I am now wondering how many other people have bought cars from MaCarthur NISSAN that have been led to believe they have had a $5,000 discount when in fact they have not been given a discount at all? Now I’ve realised it, brought it to their attention, threatening to report them to the relevant authorities and knowing by law they could NOT KEEP MY $1,000 DEPOSIT - they have only then decided they would refund me my $1,000 deposit when initially they had refused my refund. I WOULD EXPECT THIS LYING AND MISLEADING INFORMATION AND FALSE CLAIMS FROM A BACKYARD SHONKY DEALER - BUT NOT A PROFESSIONAL NISSAN DEALERSHIP AND THEY DELIBERATELY PRINTED FALSE ADVERTISING‼️ I then found a late build 2023 QASHQAI DEMO - the exact same model & features with only 455km in two tone paint (red & black) from Wollongong NISSAN for only 38,980, a genuine saving of just under $2,500 that MaCarthur NISSAN was trying to sell me with a $5,000 CASHBACK OFFER - LIARS‼️ Have a read of their official website reviews - every second one is 1 STAR - It speaks for itself‼️
‼️IMPORTANT UPDATE‼️
After more research I discovered NISSAN has been proven to have the most unreliable and extremely high failure rates of their CVT transmissions (especially the QUASHQAI (also known as the ‘ROGUE’ in some countries), the ‘PATHFINDER’ is considered the worst and most expensive CVT to replace - SO I WOULD HIGHLY ADVISE AVOID BUYING ANY NISSAN CAR - ESPECIALLY NOW THEY’RE ON THE VERGE OF BANKRUPTCY WHICH WILL MOST LIKELY LEAVE YOU WITHOUT ANY WARRANTY)⁉️
ACCORDING TO GOOGLE AI: 8 The Hidden Costs Of CVT Transmission Problems - Auto Stop ... The lowest you could expect a Nissan CVT to fail varies significantly, but many models have failed before 100,000 km, particularly earlier models, with failure often linked to fluid issues and overheating. However, some CVT transmissions have been known to fail at as little as 30,000 km’s‼️ Most Nissan CVT transmissions despite being well maintained will still fail usually just outside of the warranty.
NISSAN's poor CVT reputation stems from widespread premature failures due to issues like inadequate cooling, heat buildup, insufficient maintenance, and design flaws in the steel belt and pulley system. The "sealed for life" design discouraged timely transmission fluid changes, expected at every 30,000km, exacerbating these problems, leading to slipping, overheating, noise, and costly replacements, which have resulted in numerous complaints and lawsuits. Key reasons for Nissan's poor CVT reputation: Heat and Cooling Issues: Nissan's CVTs generate significant heat from the belt and pulley system, but their cooling systems are often inadequate to dissipate it effectively. This leads to high operating temperatures, accelerated wear on metal parts, and eventual failure. Lack of Maintenance: Many Nissan CVTs are sealed units, lacking a dipstick for easy fluid checks. The "sealed for life" claim discouraged routine maintenance, including necessary oil changes, which are crucial for CVT longevity. Design and Material Flaws: The CVT's reliance on a steel belt and variable pulleys means these components are subject to fatigue and wear. Early models, in particular, had undersized components and design flaws that contributed to high failure rates. Fluid Degradation: Over time and with heat, the transmission fluid can lose its properties. This degrades lubrication and causes issues like belt slipping, shuddering, and erratic acceleration, further accelerating premature wear. Software and Control Issues: Faulty transmission control module (TCM) programming and a lack of proper recalibration after modifications can contribute to rough shifting and hesitation, placing additional stress on the system. Resulting Symptoms and Costs: These factors lead to early symptoms like humming noises, slipping, and jumping sensations, progressing to complete transmission failure. The high cost of replacing a failed CVT, often costing thousands of dollars, has led to significant consumer frustration and legal action against Nissan. Most of their models are fitted with the same type of transmission’s in current models with minor upgrades, however they still have a significantly high failure rate and are still on all of the Worst Car lists reviews. Nissan's reputation for problematic CVTs persists in newer models due to fundamental design flaws, including inadequate cooling systems, a complex steel-belted variator design that generates excessive heat, and a lack of emphasis on timely maintenance like regular fluid changes, all of which contribute to premature wear and failure. While other manufacturers' CVTs have improved, Nissan's early issues with these transmissions have continued to plague their models, leading to frequent and costly repairs even in recent years.
THE COST OF REPLACING A NISSAN CVT: Replacing a Nissan CVT transmission in Australia typically costs between $4,000 and over $13,000, with the exact price depending on the vehicle's make and model, the type of replacement unit used, and the mechanic's labour costs. For example, one owner of a 2019 Nissan Pathfinder faced a $12,000 replacement cost, while another paid close to $10,000 for their Pathfinder. Factors influencing cost Vehicle Make & Model: The specific Nissan model, such as a Pathfinder or X-Trail, will impact the price of the transmission and labour. Type of Replacement: A full replacement can be very expensive. Some mechanics suggest that the repair cost can approach the price of a new transmission, www.transmissionmastersnashville.com reports. Location and Mechanic: Costs can vary depending on the specific mechanic and their location within Australia. Extent of Damage: If the transmission only has minor issues, a rebuild might be a more cost-effective solution than a full replacement. Other considerations Selling as-is: For some vehicles, it might be financially wiser to sell the car as-is and lose a portion of its value rather than investing in a costly CVT replacement. Extended Warranties: Nissan has offered extended warranties for some models due to known CVT issues, which could cover replacement costs. Preventative Maintenance: Regular maintenance, such as changing the CVT fluid, is crucial to prevent major transmission problems and extend its lifespan.
If you plan on buying a new or used Car do your research look at YouTube reviews, read both professional and consumer reviews and ask your mechanics advice. A car is a big investment and you don’t want to be stuck with an expensive lemon especially if you are taking out finance and want to keep your car long term.
I’m so thankful that I continued my research and I also canceled my Wollongong NISSAN order as well - although I must admit their Dealership staff gave me no issues at all and I was promptly refunded my $1,000 deposit I had put down with them and I bought the top selling car in the world at the moment which is considered to have the most reliable transmission and engine in the world.and that is TOYOTA RAV4‼️ AFTER ALL THE HELL AND STRESS MACARTHUR NISSAN PUT ME THROUGH - THANK GOD FOR TOYOTA -‼️ “OHHH WHAT A FEELING….TOYOTA‼️‼️
The worst experience I ever had with this car – I purchased a Nissan X-Trail Hybrid 2023 for an outrageous $90,000 from Ferntree Gully Nissan. After waiting nearly a year for delivery, the nightmare began the moment I went to pick up the car. Numerous issues, ranging from faulty technology to defective parts, continue to plague this vehicle even after two years. Every time I take the car for… Read more
servicing, I find major, deep-seated defects that clearly indicate poor manufacturing and quality control. For example, my car has been sitting at the dealer for two weeks now, and each time I request an update, the staff consistently ignores my requests and refuses to take responsibility. They claim the car is so problematic that even their technicians struggle to fix it.
From the start, I tried contacting Nissan Australia through phones and emails multiple times. Their response? A single email suggesting I switch dealerships because Frentree Gully Nissan was incapable of fixing my car. When I transferred to Glen Waverley Nissan, they informed me that they had never encountered a "new" car with such numerous problems. Despite my pleas for them to report the problems to Nissan Australia, they’ve done nothing.
As a single mother of three who works freelance and depends on reliable transportation, this car has been a complete disaster. Instead of finding peace of mind with a brand-new vehicle, I've faced endless stress, mounting repairs, and wasted time. Nissan and its dealers have failed me at every level, and I regret ever trusting this brand.
I have got a lot of videos and photos as evidence.
tribble customer service at the Nissan Ringwood service centre – I recently had my Nissan X-Trail’s transmission replaced at Nissan Ringwood, and the experience left a lot to be desired—particularly with the Service Manager. I was informed that Nissan is aware of the transmission issue with this model, and they replaced it for free, charging Nissan around $12,000 and myself an additional $550. However, after… Read more
picking up my car, I noticed an unusual noise from the transmission. I requested a recheck and went on a road test with Paul Schneider, the Workshop Foreman, who was very professional and respectful, exactly what you would expect from a Nissan representative. Paul agreed that the noise needed further investigation.
When I returned to pick up my car the following day, the service manager claimed the noise wasn’t related to the transmission but rather from the right shaft. She demanded an additional $187 for the check. I expressed my concern, pointing out that I’d already been charged substantially for the initial service, and I didn’t think it was fair to pay more just to confirm that the replacement was done correctly. Her response was both rude and dismissive, and when I requested to speak with her manager, she told me she was the manager and went so far as to say she had done me a "favour" by not charging $20 for the courtesy car!
What’s more, she suggested that I shouldn’t bring my car back to their service centre in the future—a shocking statement to hear as a loyal Nissan customer of over 20 years. This kind of customer service is unacceptable, especially from a brand I’ve trusted for so long. On top of the issues with the service manager, the courtesy car’s interior was also very dirty, which added to the poor overall experience (see attached photo).
Nissan Australia needs to look into the customer service standards at Nissan Ringwood, as this level of service does not reflect well on the brand. If Nissan Ringwood is charging Nissan Australia and customers thousands of dollars, they should be responsible for ensuring the work is done properly without additional charges or rude interactions. This experience has me reconsidering my loyalty to Nissan.
Latest follow-ups
I have so bad experience with NISSAN Qashqai 2024 too many recalls and recently i have tyre road has been snapped and the dealer and the repair agents are so unhelpful so i dont recommend any one to buy it even with warranty Show details
Follow-up · The dealer and Nissan company they have been absolutely unhelpful and the haven't fix my car yet and every other day am calling them they keep ignoring me and make excuses regarding the car am so regretting to buy Nissan
If I could give these guys 10, I would. They had a bumper bar which I needed, due to an unfortunate accident! The part is rare and I thought I’d have to get it from Japan, at $800 postage. These guys found it for me and had it ready in four days. Absolutely exceptional. Thank you Rachel Show details · 1
Follow-up · The part was brand new. The price was excellent and it was easy to fit. I give Nissan full recommendation
On February 17th, I brought my 2008 Nissan 350Z to Lakeside Nissan for the replacement of a faulty clock spring, a procedure estimated to take two hours. After three hours, my vehicle was ready. The service representative informed me that all… Read more
functionalities were restored, but the airbag light continued to flash. When I inquired about this, he stated that the car would require a diagnostic test. I was sitting in the waiting room, why wasn't anything mentioned while I was waiting for 3 hours? I opted to defer this for the time being. Subsequently, I researched the issue online and discovered that a simple manual reset was all that was needed. I find it astonishing that a Nissan dealership would be unaware of this basic reset procedure. I performed the reset myself, and the problem was resolved on the first attempt. Furthermore, I must express my dissatisfaction with the quality of the work performed. I have several accessories in my 350Z, and I found wires left dangling that I had to secure myself. Two cables from the USB port, which previously ran over the instrument cluster and under the dash mat, are now wedged beneath the dash cluster. Should I need to replace them, my only option appears to be cutting the cable ends and attempting to pull them through. On my drive home, I had to stop at the shops, it was raining I got very wet the windows fogged, and upon activating the demister, nothing occurred. I suspect the dash mat was repositioned, obstructing the vents. The invoice provided was uninformative, merely stating "clock spring replace labour" without specifying the time spent or providing any other description of the work completed, only listing the two associated costs. Due to the lack of a detailed work description, I have observed that my steering wheel is now perfectly straight, despite my awareness that my wheel alignment is slightly off, which previously resulted in the steering wheel being slightly off-center. I anticipate gaining further clarity on this matter when I next obtain new tyres and a wheel alignment. The End..
Should a representative from Lakeside Nissan attempt to contact me regarding this matter, I wish to convey that I am not interested in any discussion. My decision is final: I will not be returning to your establishment, and your team will not service my vehicle again.
Follow-up · I can't comment on warranty or any other communication because I am NEVER going back to Lakeside Nissan. Although I will when it comes to buying parts as the fellows there are a great bunch of guys
Recent reviews
My car broke down at christmas time, 2025. My car is still sitting there 3 months later. Nissan Australia appointed me a hire car 3 weeks after my car broke down, I now have the hire car company calling me and threatening to charge me and take action as Nissan australia have not returned any of my phone calls. Would strongly advise anyone to stay away from nissan!
No issue with dealership (Nissan Pennant Hills) they did the best they can, however warranty and technincal support fom Nissan Australia is woeful. Incompetent and incredibly slow to assist. They use any excuse to avoid responsibility for covering warranty or assisting customers or dealerships. No wonder Nissan is in financial stress globally, I… Read more
totally recommend avoiding Nissan products in the future. I purchased a 2024 X-trail and there is nothing off-road about it. False advertising !
Find out how Nissan Dealers compares to other Car Dealerships
Know better, choose better.
Had some fading on the fender on my 4 month old Xtrail. Contact Nissan head office as I believe it is a defect. Worst customer service I’ve experienced. Not only did I not get multiple call backs. They had no interest in rectifying the issue. Were so quick to tell me it was something I did. Yet couldn’t give me any insight on what would cause the… Read more
fading. Went back to the dealer who was super helpful. Issue not rectified. But at least they know how to talk to a customer. So unfortunate, cause I love the car. But I can not recommend Nissan now given this experience.
Nissan Essendon (maintenance) An issue with my vehicle remained unresolved for over nine months. Despite this, I was repeatedly asked to return after several months, even though the problem could not be fixed. Despite everything I had already been through, there was no sincere apology—only excuses. Sometimes, my booking calls were neither… Read more
answered nor returned, which eventually forced me to use another service provider for replacing tyres. After a while, when I later returned to Nissan Essendon for maintenance again, I discovered after returning home that my new car had a flat tyre caused by a screw embedded in it. It was obvious that someone did it for revenge.
The overall attitude of the staff, including both the manager and mechanic, was unprofessional and made the experience very unpleasant. I was even glared at while explaining my complaints.
I am disappointed by the lack of responsibility and customer care. I would never use Nissan Essendon.
Purchased a vehicle. Constant demand for screen shots of deposit and final payment. Conversely they would not and have still not provided us with a receipt for the purchase. Please do your job properly and look in your bank account for proof of funds. Im tired of having to do your job for you. Show details
I will never buy a Nissan again, the service is terrible. made a complaint to Nissan Australia, they are also terrible, never got back to me for nearly two and a half weeks. The car has been serviced regularly by Nissan, has had a new motor due to catastrophic engine failure, a new transmission and a new exhaust. I have always had a Toyota which I… Read more
will be going back to. Don't ever buy or get a service from the Darwin dealership. I had to pay for 2 diagnosis specific to my parts fo the car, eg, exhaust and transmission.
Let’s start with the product I have a pro 4x which I purchased new from MacArthur nissan At the first service I asked them to look at the aircon which was useless on a day above 35 degrees. On pickup they said they couldn’t find anything wrong 2nd service which was last month , again I mentioned the aircon and also the head unit which freezes up… Read more
occasionally and nothing works. Upon pickup I was told that they didn’t have time to review it but if I was driving past to call in ( seriously, who runs this crap show ) Then I asked about the soft cover which was fitted too tight and broke a couple of pull tabs. 1 week later I was notified that the new soft cover had arrived and to come get it . I arrived and was subtle by the Indian manager that I needed to book the car in so their technician could fit it . Really ; It comes off every weekend and is a user operator item , do i need a technician every time I load up the tub to come fit it . They are the most inept group of dopes you will ever deal with. Just dumb
Terrible after purchase service. Trying to change for door seal rubber that is damaged (not worn out) and there is no parts in service centre. They wont even contact back for nearly 6 months. Ok car but I would not buy nissan again and recommend to… Read more
anyone due to after sale service very poor. It shows how much nissan service centres cares of customer.
Follow-up · Finally got call and email saying it is wear and tear and will not fix under warranty. Even though I saw the damage same day as i brought home and was assured will be fixed in 1 month check. Would reduce even 1 star. Will get it fixed somewhere else at my own expense. Never getting nissan again. My old honda was heaps better.
Buyer beware! ePower safety warning initally appeared on our 2023 Xtrail in mid March, took the dealership a week to check the error codes they determined it was the 12volt battery cost us $200+ to replace as the factory battery apparently only has a 12 month warranty. Dealership said they couldn’t find any other errors with the car. A week… Read more
later safety warning appeared again along with the engine revving so high and loud I thought it was going to blow a piston.
Called the dealership about it again, advised we lacked confidence they knew what the problem actually was and as it is a major fault, under Australian Consumer Law we are entitled to a new car or refund of the purchase price. As I mentioned my legal rights they referred me to Nissan Australia.
Now under the supervision of Nissan Australia we provided another dealership the opportunity to rectify the issue, apparently now it was showing an error with the Lithium battery… but this would take 3-6 months to arrive into the country.
I told them it was unacceptable to expect us to wait this long (best case) with the very real likelihood this wouldn’t resolve the fault or any guarantee that it would fix the problem so we requested a new car…
They have had the car for over 2 months from this request and we are no closer to getting a car… our next step is to make a complaint to the tribunal and relevant governing bodies regarding Nissan not meeting their requirements under consumer law….
I will NEVER purchase a Nissan ever again!!
During servicing my brand new Nissan Qashqai they discovered oil leaking from the engine. (Warranty covered), now 4 month later the car still not repaired, Many phone calls many stories, This what Von Bibbra and Nissan called "10 years warranty" Nissan Australia ignored and not return calls.
Terrible cars modified by Premcar – Nissan Patrol modified by Premcar are absolutely garbage! The plastic trims on the wheel guards come off so easily because the quality is horrible. The workmanship on these is even worse. The shockers are terrible and decals too come off easily. If I was Nissan, I would use a different company to modify their cars not these amateurs Premcar.
Find out how Nissan Dealers compares to other Car Dealerships
Know better, choose better.
Exceptional service was the highlight here – Purchased a demo Nissan Navara and took ownership today. Wow I must say how pleasantly surprised I was with how the staff treated me in all aspects of my purchase and the trade in of my Hilux. Nathan Lynn from Main North Nissan; A huge Thankyou for your ongoing and professional service It was exceptional. Anyone wanting a new vehicle give Nathan a… Read more
call. I’m sure you’ll received the high grade service as I had. PS huge thanks to Brittany also. No sales team is alone without their superstar admin, finance teams.
Wayne H from Port Hughes
Terrible after sales service by Nissan – My car was in a minor car accident (airbags did not go off). I’ve been quoted 6 months to get in parts. Nissan Customer Care haven’t bothered to get back to me with updates on parts or information as to why it is taking to long. I am shocked to learn Nissan do not keep spare parts in Australia at all. My parts not only have to come from Japan but… Read more
need to actually be manufactured. Not good enough Nissan. Great car. Terrible customer service shows me that once you’ve sold the car you do not care about your product or your customers.
sales cycle is a trick – Feeling disappointed with my recent experience with Nissan. In November, I rushed to buy a Nissan Qashqai under a “great deal” with a 3.9% interest rate, believing this offer would end soon. Just two weeks later, a new promo popped up with a 1% interest rate for new customers! :worried: I feel misled by what seemed like a tactic to boost sales.… Read more
I’m now locked into a three-year deal at a much higher rate. I reached out to customer service but was told it was my timing issue. Imagine rushing to a store for a 15% off deal, then seeing 30% off the next week. Wouldn’t you feel scammed? A good business would offer a refund or store credit to keep customers happy. Sadly, Nissan did neither. I love the car, but this experience left a bitter taste. I hope this post brings some awareness and maybe a resolution.
DONT BOTHER USING HOBART NISSAN – I have a Nissan electric car. I did not buy it from the Nissan dealership here ... And perhaps that is why they are giving me appalling service. As I have had it for a bit over a year I thought it necessary to find out about getting it serviced here in Hobart. Twice now I have called up Nissan Hobart to find out if I can get my car serviced and… Read more
asked what needs to be done on it. On each occasion I was sent to a different department and spoke to a person there who did not know about servicing my electric car. I was told that they did not have information to give me, apart from saying that it would cost $250 minimum for a service for my electric car. Going on the fact that an electric car has no need for an oil change, for transmission oil or fluids change, for belt changes, for spark plug changes, for coolant changes, for fuel filters and coolant changes then I thought that $250 was excessive!! I did not tell them that. I was asked for my phone number and told on both occasions that someone would call me to give me details about when my car could be taken in, what they would be doing on it, how long it would take and if they have a loan car. On each occasion I waited for several hours for someone to call me. TO NO AVAIL!! NO CALL!! They obviously can't be bothered and this to me is completely lousy service - they won't be getting any of my business and hopefully you'll be taking your business somewhere else too. We need, as EV customers, to find people who are reliable and who treat us with politeness and courtesy and these people obviously don't!
DO NOT DEAL WITH NISSAN HOBART – In 1 week could not get anyone from service to return my calls on a part required for replacing a radiator fan on our Micra. I rang a total of 4 calls with nothing but SORRY everyone is busy but will take a message & will return the call. A woman rang only to apologise as she still could not get a service member to ring me. Hate to imagine what this rude & discourteous organisation would backup purchases with servicing
No to Nissan – IF I COULD RATE THEM LOWER I WOULD. I WOULD NOT RECOMMEND ANYONE TO BUY A NISSAN. I bought a new “award winning” 2023 Nissan Qashqai a year ago. From day one I’ve had nothing but problems. Vibrations, noises, info technology just not working right. Spoke with dealer, service department at Liverpool Nissan, Nissan HO Melbourne. They (name can be… Read more
supplied) accused me of being too old to understand modern technology. I had witnesses to those issues. Service said nothing wrong with car. For 1000 km service, I left the car with dealer for 3 weeks and told them not to return it till it’s fixed. They said nothing wrong with car and threatened to charge me storage fees so I picked it up. They fixed nothing. I have been waiting for almost 1 year to fix vibration problem which they eventually figured I wasn’t lying about. I’m praying and waiting today,15,000km service and 1 year of continuous issues, they will fix the problems. Sitting in the waiting room, I’m not surprised how many people are complaining about vibration problems. NOT GOOD SERVICE NISSAN. You have definitely lost a returning customer. EVEN IF ALL THE PROBLEMS ARE FIXED TODAY, NEVER EVER WILL I BUY ANOTHER NISSAN.
NISSSAN CUSTOMER SERVICE ON NISSAN PULSAR 2015 – I had nissan pulsar 2015 which got the cvt issue and contacted Nissan Australia. I explained them it's out of warranty but Nissan have to comply with ACC standards or at least good will. The customer service case manager said `In the case that the concern is identified as manufacturing related, we will be able to review the costs and consider… Read more
financial support towards the repair.` and was advised to take it to local Nissan dealership for diagonostic assessment on my personal expense. I did as was advised they declined to fix it quoting its out of warranty. Wow what a waste of my time and money. THANKS NISSAN AUSTRALIA I'm honoured to be be your customer and I will never in my life use Nissan ever in my life.
Badge management from surge – I wouldn’ right right them at all as I’ve taken my car in twice in the last couple of months first I smashed my mirror took two months to fix it. Now they smashed the top plastic on top of the motor and I won’t get back to me. I need someone from the top office to give me a call Number is Steve Hatchard anyway black MP3 GR8WH Twin cab. I’ve been… Read more
to consumer affairs given them 10 days and they still don’t care. They rip people off at $220. Figure out everyone else is only 120. Well I need someone to get back to me instead of just mucking you around. I have a filled my car with oil putting in pasta don’t last five minutes charger 850 bucks.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Still haven’t got my turbo hoses fixed after they putting new ones on and did not last five minutes