Reviewer Photos & Videos
Nissan X-Trail 2020
I purchased a Nissan X-Trail automatic late last year - the first auto I've ever owned. I am not happy with this vehicle as a whole. Covid forced an auto on me as I was advised that there were no manuals to even test drive and it would be a six month wait for a manual as it would need to be specifically made - sight unseen and would have to commit to purchase. I had a 9 year old Hyundai that had better features than this vehicle. I do not like the push to start button and do not like the foot brake. My previous car auto locked the doors at 40k...m but I have to manually do this now but after 9 years of not having to I frequently forget - not good when carjackings are on the increase!! I was assured that the bluetooth was voice activated and after taking it in for assessment as that feature was not working was advised by the tech (who had to ring to find out) that my model does not have that. The way to make a call requires the pressing of numerous buttons and needs your eyes on the screen to work out where it is in the sequence. It would actually be easier to dial from my phone direct it is that bad a system! The vehicle regularly beeps or emits warning sounds with no corresponding dashboard notification for supposed infractions! I suggest you hire this model to test drive for a week before purchasing. Very dissatisfied with this vehicle.
Lost my ute under warranty
Bought a navara d23 in 2019 after been saving money for few years. Been using it as a work ute to drive around job site since i am a plumber by trade. Car breaks down 3 weeks ago, took it to the dealership,first told me enigine blow cause no oil in the engine then i showed them the receipt of my service was done 7 months ago. Then told me might be a faulty turbo or injector. Ripped my car engine apart this week,called me earlier today said there was sand in the engine caused the problem . They put it into air filter failure since we didn't use ...genius nissan filter but used oe standard on which is exactly the same.Now i am looking at a bill around 30k t0 fix it coz its not covered by warranty because it is not a factory issue. How can this not be a factory issue? Just because they didn't find actual engine broken part. How does sand get in the engine? Unless I removed my engine oil cap and poured sand in my oil! What a joke nissan is! They push for a ute and advertise for its capability. But failed to meet the basic standard for a car not to mention for a 4x4 diesel engine ute which was designed for driving on tough terrian. For people who wants to buy this ute or even any nissan car, i can't speak for other nissan owners, but be careful with what you get yourself into. Read all these reviews online.i wish i did. Ps: I really need some Advice for this as well. It is a long battle against multi-million company like nissan and unlikely i would win. I can't describe how terrible I feel now after all these. Hard working money saved for years to buy a ute that only last 36000kms.get left with this mess.
NISSAN BROKVALE riped my glove box appart! DO NOT TRUST THEM.
Took my Nissan X-trail this morning for Airbags Replacement factory difect. And riped and broke the golve box to get access to it. They did not mentioned. And was ver obvious.
They also lied about Km in the odometer to dimish the guaranty of their service.
Defininetly not a trustworthy place Ive been told.
It happened often.
Keep away from NISSAN at all cost or you will regret it.
Nissan Qashqai Auto door locking capability and exceeding GPS speed does not work accordingly
Just bought a Nissan Qashqai Ti 2020 model top of the range however noted 3 things so far
1, No auto door locking feature. Nissan has this feature back in the 90s on Nissan Sunny, B13 and even in My Dualis +2 back in 2011. This is a safety feature as any one can break in if you are at a red light waiting. I did some research from internet and it says that it can be enabled but doing my first 1000km check, dealer say this feature is not available. What the use of having a top of the class model with this feature not available
2. When you have yo...
let’s fix cars under under warranty with duct tape
Rex Gorrel Nissan Geelong called and asked me to book in for a replacement door seal under warranty. Did this trusted them got home inspected seal closer found the seal to have been wiped down and duct tape placed over the damaged area. How could a possibly trust this franchise or Nissan to my families safety with that level of engineering skills? How many parts on my vehicle and other vehicles serviced by Nissan are held together with duct tape. Called Nissan they don’t know how to use a telephone without private number. What does that tell you about their complaints satisfaction level?
Very poor customer service
Their cars are ok, but their customer service is appalling. This started when I was buying the car and they continually tried to upsell to me and push upgrades and continues to this day. I recently had to update my banking details with them (changing banks) and they were impossible to call and didn't respond to emails for weeks. Because I had closed bank accounts this meant I was hit with fees. I raised a complaint with their complaints department who merely acknowledged the issue but didn't seek to apologize or rectify the issue.
Amazing customer service!
Nissan Brighton offered a great customer service and made the whole experience of buying a new car very enjoyable! They were helpful and very easy to deal with, Jimmy who looked after us was extremely professional and made the whole process clear and stress free. If you are looking to buy a Nissan definitely get it from these guys!
Stay away from Nissan at Dandenong
The worst customer service i have ever seen. Very poor management from top to bottom. I had issues about purchasing my brand new car. I was promised a lower interest rate by sales staff but later on they came up with higher rate. Spoke to branch manager who basically said “withdraw the current and you will lose your deposit”. If you want to have a smooth purchase for your car, enter Nissan Dandenong at your risk.
- Verified customer
Ringwood Nissan , can’t go past great service
I purchased a 2020 Nissan patrol and was that happy with Ringwood’s Nissan’s service I ordered a second one. Highly recommend Ringwood Nissan if you are in the market for a new car, you’ve got to love a patrol
Nissan Australia poor advertising
Brought a brand new Navara. 7000km old and already had rear main seal go. They also advertise these as a capable 4x4 by showing them going through water and over rocky hills. Breather locations on diffs and gear box are poorly positioned. Can't even go through shallow puddles.
8000km old and getting a gearbox replaced. Told it would take 1/1.5 weeks to arrive from Eastern States and now just found out that it will be coming from Japan. Already haven't had my car since September and paying for something I can even use and probably won't be able to use this side of Christmas. Poor handling by Nissan
Brand new nissan leaf 5oookm on the clock, broke down 32 days ago marooka nissan claim nissan Australia told them not to talk to me about the repairs. Guessing they dont wont to be hit under the lemon car laws protecting consumers. Office of fair trading involved now but how sad 32 days and they wont return a single call. Nissan Australia you are pathetic.
love my car but don't respond well to liars
Took the car in for warranty service at 30000 km, everything OK except tyres.
Tyres had heaps of tread on them so called into a couple of tyre places who all said no problem. Nissan refused to do a front end alignment unless I bought tyres
car now due for 50000 km service and still has the same tyres! Why they lie i am not sure, but they lost a customer by trying to rip me off.
Nissan Osborne Park WA
Terrible service from several staff. Firstly overcharged the invoice for $159 and when I noticed they changed invoice and agreed to refund the difference (nobody even apologized). I paid for tinting and came to pick up the car, they handed it over, like everything was ok, but the tinting wasn't done. When I asked why, Amelia tried to blame me for coming too early, although I came at the last hour I was given. They tried to convince me to leave the car for another few days, but I needed the car and asked for refund. She promissed to refund me an...d guess what, it's been a couple of weeks and I am still waiting for both refunds. I am pretty sure the reviews about the grest srvice that you read are fabricated and I believe I am not the only one who was overcharged and deceived.
Terrible and inadequate
Terrible and inadequate for service of a brand new car. Manipulating the warranty of the brand new vehicle with different excuses. Seeking money from customer for a brand new car with manufacturing issues under warranty by telling false and untrue information. Issue was reported several times since beginning, still undone and making excuses for not to fix it.
Worst customer experience, I would never buy a Nissan car from these dealers
I bought a Nissan Qashqai from one of the Nissan Franchise 'Sydney Motor Group' that used to be located in Alexandria, Sydney. In the first year of the car while under warranty, I reported clicking sounds coming from the driver seat while doing moderate to sharp turns. Each time I book for service I would ask them to fix that. They initially would say that the will look into it, but would never fix citing they need some approvals from Nissan Australia. When they closed off when the car was due for 3rd servicing, I booked servicing with the Sydn...ey City Nissan and asked to fix the issue but the same result emerged. As a result, my car is now 4 years old and still have the problem unfixed. Yesterday, I had a flat tyre on the side of the road near my house. I wanted to change the reserve tyre by myself and go to the local tyre shop to fix the flat tyre (I had forgotten to renew my roadside assistance). When I took out the wrench and jack that was originally provided with the car, I realized that the wrench head will not fit the wheel bolts. They had provided me the wrong emergency tools. I called the dealer, the regular Nissan Servicing provider, the Nissan customer care, but I found all of them rude and unapologetic to the inconvenience caused by their fault and they will not provide any assistance. I am boycotting Nissan dealers and Nissan cars. You can do the same to stay out of trouble.
From the dealership to the customer service on line Nissan doesn't even deserve a 1 star.
GPS issue with mapping and Nissan absolutely ignore it.
Spoken to the dealer, lodge a formal complaint still waiting on a reply.
This is my first Nissan and it will be the last ever.
Nissan Brookvale - Spiro and Chris - Very Disappointing service during car purchase
I recently bought a car from Nissan Brookvale. The whole experience has left me really unhappy with the service received..... To sum it up in a one-word would be deceitful.
The main things occurred:
1. In a rush to get a sale they agreed to a trade-in, sight unseen for the trade-in vehicle, only to renigg on the trade-in price during new vehicle collection and asking me to pay more money.
2. I was told there would be no on-roads only for them to sneakily inform me during collection that my car which had 10kms on it was a used car and would need me to transfer the ownership at the RMS ( not them..... strange ) require a large stamp duty fee.
I'd thoroughly discourage people from purchasing here.
Worst car ever, purchased Parry NQ Townsville
We purchased a brand new Nissan Xtrail Ti in March 2019. Since we have had this vehicle the problems of which we have had range from, scratches on vehicle upon pick up, badge not fitted, Bluetooth not connecting, USB port not connecting, radio randomly turning off, gps out of date, drivers seat loose and rattling (this took numerous visits to fix), automatic braking would occur when entering shopping centres which was frightening, this was eventually fixed on a recall, but in the meantime staff said “just go really slow when entering it’s a kno...wn problem”. Battery when serviced at a different mechanics advise battery was of poor charge. Today is a new issue, we now have a sensor issue that needs to be replaced, this controls the automatic braking system (which was meant to be fixed last time they had it). Additionally to these issues I have encountered the most patronising and non empathetic staff. The dealer principal of whom I have requested a call back from several times simply ignores any messages. We are absolutely disappointed and most disgusted on the lack of care they have towards customers who clearly have a lemon car. I would most certainly not purchase a car through this company ever again, once it leaves the lot, you are on your own to battle it out with any issues you have.
Questions & Answers
Anyone been done wrong by by Nissan Neil Beer?
Also did not receive original tyres/ rims or suspension back because you paid full price for others to be put on. And to top it off charged full price for a suspension kit not installed in the car?
why is Nissan allowed to get away with the bad way in which they treat customers with legitimate issues. aren't these reviews enough to spark some legal fall back? They are happy to take your money but when dangerous issues occur in the vehicle they have no real care factor. CVTs are putting peoples lives in danger and they still repair but the problems come back.
I Got my Nissan Quashqai on March 2015.
There is peel off of Colour in the front of my vehicle and inside at the doors too. we went to Liverpool Nissan. they Clicked photo and send it to the main office. we got a call saying that since the warranty has expired and we need to pay for that one after having certain discount.
I have one question to them its been 3 years 5 months that we have purchased, is Nissans quality that cheap that its colour tears apart not even riding 4 years? If any customer wants photos please email me at [email removed]
I am highly disappointed with Nissan and would request all new buyers to rethink about buying Nissan.
I have recently done servicing for 80000km and paid $436. Nothing has changed. No smoothness nothing. I dont know why we were charged that much and they said for 80000km there will be special servicing? Is this the servicing that they referred?
I would like to request all new customers to rethink before buying Nissan product.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.