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Brought my Nissan X-Trail in for a 20000km major service today at Suttons Nissan Chullora. After being quoted $381 prior to dropping the car off, within one hour of that had a phone call to advise that the car needed a fuel injection clean and would cost a further $119. I was also advised that the battery in my remote was low and needed replacing. This was an additional cost of $40. After asking what type of battery was in the remote and a quick Google check, this battery costs $6 for a twin pack in Woolworths, or $4.90 for a twin pack in B...unnings. This really sent me over the edge. To charge $40 to change a battery that costs $3 is absolutely ridiculous and I voiced that to the service department. Later in the afternoon I had a call from the Service Manager as he was told I wasn't happy and asked me to please not write a bad review and he would give me a 20% discount on my next service. Needless to say, I will not be servicing my car there again. I would prefer to go to a reputable mechanic and pay them for servicing my car as opposed to being ripped off by Nissan.
Worst Nisaan Car ,just look wise good
I had Ford , Hyundai and Toyota cars before , first and last time i bought Nissan , don’t buy any Model of Nisaan just spend little bit more money on other cars . Even customer service worst . Manufacturing fault but they don’t fix then . Expensive parts .
Great service very professional
Good service great people and nothing is too much for them , warranty work was done quick and fast and while you wait on time service and a great waiting room , show room is good and friendly people all round , the gifts that they give out now and again are very good not all Nissan dealers do this
Great service with great communication
Dion was honest, helpful and made himself very available for every question that I had. Thank you Dion. The service was fantastic. I would definitely recommend Nissan Werribee to everyone.
Incompetent Car Dealer
We bought a Demo Juke and turn out the demo is worst than a used car where we have issue with driver door and rear seat mounting within 2 week . Worst of all the issue reoccur less than 2 weeks after it was rectified.
We were back to Nissan Dandenong to fix the same issue on 21/04/21. Upon collecting the Juke, I found the driver floor mat was dirty. Less than 5 days the same issue occurs again ( rear knocking noise) . I suspect Dandenong Nissan sold us a faulty demon. So think twice if you getting demo Juke from Nissan Dandenong. Not to mention we wasted 2 days of our annual leave and yet they fail to fix the issue.
Nissan Pathfinder CVT transmission issues
Stay away from any Nissan Models with CVT transmissions. Nissan Australia give 5 year warranties knowing full well that the transmissions encounter problems anywhere between 3-10yrs. In America they extended the warranty from 5 years to 10 years because of this problem. Our Nissan Pathfinder is less than 6 years old and the transmission is gone, nearly had an accident with my children in the car. Nissan have told us they will not fix it and we will have to pay $10,000 to get it fixed.
Service update and promise
I booked service at Sutherland nissan where I bought the car asked them to update my navigation they promised to do but didn't
I took it to nissan city and specifed I need this updated as it is over 10 years old and I bought a 2020 model x trail
They said we can't on Saturday and called me later to confirm my booking and agreed to do on Saturday when I took it service was at Honda not Nissan and told me they can't update my Navigation. I called customer service They told me they have no control over there service centres can't help me
This was my second nissan and last
Nissan qashqai 2017
Nissan is the worst car I bought ever never again. Lot off problem I bought this car brand new on 21/10/2017, with 3 years warranty and they change warranty date form 21/10/2120 to 30/08/2020. The last problem I pay $149 was on first of October 2020 they told me warranty date expire. Never again
The reviewer stated that an incentive was offered for this review
This has been a great choice of vehicle for us
Very satisfied with the service Nissan Dandenong provided when we purchased our new TI X-Trail thank you to Nity and the the team
Factual and objective
Fact the nissan car didn't make 200,000km
Fact my mazda bravo b2600 has just clocked over 403,000 km
Fact my holden premier has just done 375,000 km
Fact 14 thousand dollar for new engine and install and some extra parts
Fact after having a nissan dealership install it took almost a month and then we had to pay a mechanic to fix it properly bolts missing parts broken radiator leaked oil leaked lights kept flashing dip stick not even bolted on i call it our blue lemon
Unfortunately we now can't afford a different car because this cost so m...
Their warranty is not worth anything. Terrible to deal with.
I had a T31 X-Trail 2013 bought from new. It used excessive amounts of oil from day one. I only ever used Nissan for servicing throughout the five year warranty period. During this time I had my car there numerous times regarding the excessive amount of oil it used. Various consumption tests were conducted and they said it was normal. I couldn’t even get through from one service to another without the oil dropping to below half. I ended up trading it in, not for a Nissan!, and was later told by the service manager that there was indeed a ...problem but they were told by head office not to do anything, other than change the type of oil. I had a manual, the only good thing is that it wasn’t automatic then the CVT would have been something else to worry about. Thanks for the lack of support to a genuine customer Nissan. Never again. Your customer service is disgusting!
Nissan X-Trail 2020
I purchased a Nissan X-Trail automatic late last year - the first auto I've ever owned. I am not happy with this vehicle as a whole. Covid forced an auto on me as I was advised that there were no manuals to even test drive and it would be a six month wait for a manual as it would need to be specifically made - sight unseen and would have to commit to purchase. I had a 9 year old Hyundai that had better features than this vehicle. I do not like the push to start button and do not like the foot brake. My previous car auto locked the doors at 40k...m but I have to manually do this now but after 9 years of not having to I frequently forget - not good when carjackings are on the increase!! I was assured that the bluetooth was voice activated and after taking it in for assessment as that feature was not working was advised by the tech (who had to ring to find out) that my model does not have that. The way to make a call requires the pressing of numerous buttons and needs your eyes on the screen to work out where it is in the sequence. It would actually be easier to dial from my phone direct it is that bad a system! The vehicle regularly beeps or emits warning sounds with no corresponding dashboard notification for supposed infractions! I suggest you hire this model to test drive for a week before purchasing. Very dissatisfied with this vehicle.
Lost my ute under warranty
Bought a navara d23 in 2019 after been saving money for few years. Been using it as a work ute to drive around job site since i am a plumber by trade. Car breaks down 3 weeks ago, took it to the dealership,first told me enigine blow cause no oil in the engine then i showed them the receipt of my service was done 7 months ago. Then told me might be a faulty turbo or injector. Ripped my car engine apart this week,called me earlier today said there was sand in the engine caused the problem . They put it into air filter failure since we didn't use ...genius nissan filter but used oe standard on which is exactly the same.Now i am looking at a bill around 30k t0 fix it coz its not covered by warranty because it is not a factory issue. How can this not be a factory issue? Just because they didn't find actual engine broken part. How does sand get in the engine? Unless I removed my engine oil cap and poured sand in my oil! What a joke nissan is! They push for a ute and advertise for its capability. But failed to meet the basic standard for a car not to mention for a 4x4 diesel engine ute which was designed for driving on tough terrian. For people who wants to buy this ute or even any nissan car, i can't speak for other nissan owners, but be careful with what you get yourself into. Read all these reviews online.i wish i did. Ps: I really need some Advice for this as well. It is a long battle against multi-million company like nissan and unlikely i would win. I can't describe how terrible I feel now after all these. Hard working money saved for years to buy a ute that only last 36000kms.get left with this mess.
Purchased car from Werribee Nissan
I had a great experience with Werribee Nissan, Excellent customer services from Brice Danre. He is a very professional, friendly and helpful salesman. Highly recommend his dealership. Thank you , Bandu Udalamatta
NISSAN BROKVALE riped my glove box appart! DO NOT TRUST THEM.
Took my Nissan X-trail this morning for Airbags Replacement factory difect. And riped and broke the golve box to get access to it. They did not mentioned. And was ver obvious.
They also lied about Km in the odometer to dimish the guaranty of their service.
Defininetly not a trustworthy place Ive been told.
It happened often.
Keep away from NISSAN at all cost or you will regret it.
Questions & Answers
Anyone been done wrong by by Nissan Neil Beer?
Also did not receive original tyres/ rims or suspension back because you paid full price for others to be put on. And to top it off charged full price for a suspension kit not installed in the car?
why is Nissan allowed to get away with the bad way in which they treat customers with legitimate issues. aren't these reviews enough to spark some legal fall back? They are happy to take your money but when dangerous issues occur in the vehicle they have no real care factor. CVTs are putting peoples lives in danger and they still repair but the problems come back.
I thought same and still, there is no response from Nissan. God knows what is wrong with my car and when they going to fix it.
I Got my Nissan Quashqai on March 2015.
There is peel off of Colour in the front of my vehicle and inside at the doors too. we went to Liverpool Nissan. they Clicked photo and send it to the main office. we got a call saying that since the warranty has expired and we need to pay for that one after having certain discount.
I have one question to them its been 3 years 5 months that we have purchased, is Nissans quality that cheap that its colour tears apart not even riding 4 years? If any customer wants photos please email me at [email removed]
I am highly disappointed with Nissan and would request all new buyers to rethink about buying Nissan.
I have recently done servicing for 80000km and paid $436. Nothing has changed. No smoothness nothing. I dont know why we were charged that much and they said for 80000km there will be special servicing? Is this the servicing that they referred?
I would like to request all new customers to rethink before buying Nissan product.
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