Nissan Financial Services

Would use again – Seems a lot of people on here don't read their finance contracts thoroughly when they apply for a big loan. Purchased my Navara new from Nissan in 2020, made all of my payments on time, every time. Once i had an issue as i was between jobs and was behind 4 payments, i rang them and had a conversation about it, and they helped me. Extended my… Read more

contract by 4 payments worth until i started my new job, and then i was back on track. The WORST thing you can do is ignore your arrears amount. RING THEM AND TALK TO THEM, THEY WILL HELP.

Just paid off the last $17k in full last week, and they sent me a confirmation letter that states the title on the ute is now clear and i have no more payments to make etc.

I would use Nissan finance again if i had to. Don't whinge about "high interest rates", when you sign up, READ YOUR CONTRACT, if you DON'T understand percentage rates on interest, ask them to explain. It's all there in black and white, on paper, before you commit in full.

Yes, you're probably keen to jump in your new car and drive away, but you are committing to a contract until you pay the car off, and it's your money you have to fork out, so use your brain, stay calm, and make sure you know EXACTLY what you are contracted to pay each month before you commit.

Things have become harder during Covid but happy with Nissan finance overall – Can't complain about Nissan finance as the Car and the finance rate and service was very good to excellent . I have been more than pleased with the overall deal and have just paid my finance contract out early Covid has made things a bit harder, but compared to some other finance companies I have dealt with including banks am more than happy to buy Nissan and use Nissan finance if needed again . Show details

Never take out a loan with these guys they want all the interest in the world. Long waiting times on phones were they put you through circles, don’t want to negotiate some of their practices wouldn’t be legal in a court of law. Avoid at all costs, lesson learnt the hard way. Worst finance company in the world. Show details

DO NOT GO NEAR THIS COMPANY We have been dealing with Skyline Car Finance as accountants. We have been trying, unsuccessfully for months to try and get a statement of account. Our client has signed forms so that we can request information, but Skyline repeatedly refuse to supply information. This occurred last year, and now we are trying to… Read more

access information this year, and we are going through the whole ordeal again. As accountants we deal with finance companies and banks in our everyday working life. This has got to be the worst entity we have ever dealt with. Incompetent and obstructive.

The worst customer service I have ever delt with! If I could give zero stars, I would. Nothing positive to say and will never trust again. 2 weeks to receive an email back, horrendous wait times whilst on the phone. No rectifying the issue I have been experiencing for over a year and I'm expected to reach out every time I cannot access the portal just to be told the same thing.

Customer service is atrocious. Spent well over 30 minutes on hold before giving up as I did not have time to sit and wait any longer. I had never logged into the Customer Portal and needed to call to get contract number as I was out of town and needed a payout figure for a loan. I never missed a payment or anything, but will never use them again. Customer Service is the number 1 requirement for anything money related (whether finance or bills).

Nissan finance have you on the line over an hour until you give up and try again later or next morning Some thing's cannot be done on the portal and needs personal contact to sort it out. Last year I rarely had to wait so long but this year is a nightmare. It's a very poor service indeed. Show details

No respect, no help – Stay away, After paying out a contract and even after all funds are cleared they will not issue conformation of the loan being finalized. I was asked for statements from my bank and getting me to pay extra surcharge fees to speed up the process which i supplied but they still keep delaying the process even after repeatedly telling them how urgent it is. Terrible processes and no respect for their customers. Show details

Avoid avoid avoid – Absolutely no communication and will take money early then charge you a fee if it's not there. Three seperate instances now where they have tried to charge extra fees for non communication or system errors on their end.

Stay away – Absolute scam of a company, stay sway if they were the last finance on earth. Ridiculous customer portal, never works. Charge you with ridiculous interest and hidden costs. Cant believe company like this is legal.

Terrible experiance skyline financial services – Their customer portal is useless. There is no way to bpay or change anything. I was in hardship and asked if i could just extend the loan by 3 months.. intially it was ok. then got slugged 4 months later with a bill as if i never contacted them. Got it sorted but had to go to the ombudsman

Terrible! Keep away!!!! – These guys are such cons! They charged me high interest rates for my car loan and had hidden fees which were never mentioned in the contract. Is there a class action being taken against them? Show details

terrible service and rediculous fees – terrible service and rediculous fees, stay far far away from them. They never return calls when they say they will. They charge $15 to send an email. They also had a big data breach of customers information to hackers. Show details

Nissan Finance shocking service – I don't mean 1 star I mean absolutely 00000. I can't state everything. The service is shocking. I would never take out a loan with NFS again if they were the last finance company on earth.

Creating BAD image to Australian Finance Industry – I can't believe why people including me still used this company. It's a complete disaster service. No matter how negative my comment here, they still run their business perfectly with extremely poor service. My request is plain simple, have to change direct debit details. I've been calling their hotline 5 times and have waited more than half hour… Read more

evey call and no hope of getting picked up. I sent few online enquiry form and no sign of response. And now I am about to have a negative flag in my credit file because this *****ing company is a nuts. huge regrets.

Very poor customer service – I have had my car finance for just over 12 months now and have had nothing but a poor experience from Nissan Finance. I have sent countless emails to Nissan finance only to be told I need to fill out a change of details form as apparently I had never contacted them from my email, even though I have had prior correspondence from it. They have told… Read more

me they’ve sent me a portal link several times however I have never recieved it, even after filling out the change of information form and them having the ‘correct’ email I still haven’t recieved anything. This is very frustrating as I want access and too see how much I’ve paid off and my interest rate as they have never sent me any balance information. Will never be financing a car again, especially not through them.

Poor customer service – We returned our 2023 altima on April 30th when leasing a new 2024 altima. According to Nissan financing our last payment was due on May 5th. We normally pay our bills the day we get them. Last week we called Nissan finance requesting a partial refund for the days we no longer had the car. It was returned on April 30th during our first… Read more

conversation we were told that we could not get a refund because arrording to their records the car was not returned until the 5th of May. We went to the dealership and obtained proof that the car was indeed returned on April 30th. When we offered to email the car return document from the dealer we were then told Nissan does not provide refunds and we were out of luck because we pay our bills on time. My experience with Nissan financing has been horrible. We have owned and leased many of their cars over the years but this loyal customer is done

Rubbish service – Not surprised to see so many bad reviews. Communication with this company is hard work. They took my weekly payment a day early due to a public holiday, apparently I agreed to this arrangement over a year ago when I got finance through this company. Fair enough, but would be good to get a reminder leading up to it. It was the last thing on my… Read more

mind, my bills are set and forget, until Nissan took money from my bank meant for another bill. Customer service don’t care. So many emails back and forth, no one would pick up a phone and call me, I tried calling them and took forever on hold so I gave up. Another issue when I first signed up an error was made on my paperwork by the car yard so payments did come out. Nissan didn’t contact me, just started to mail letters to me. The letters took 3 weeks to arrive, it was only because I checked the account and realised money wasn’t coming out. Although I was a brand new customer, Nissan were happy just to sit back, send letters and try to collect dishonour charges. After complaining to them they did waive all dishonour charges, although the first person I dealt with was only going to waive one of them until I athird the point. Absolute rubbish company, will never use them again. Looked at refinancing but with all of the fees and charges in doing so it will cost way too much. I’m stuck with them for the next 4 years. Enjoy Nissan, it will be the last time you get money from me.

Worst experience so far....still have 59 months to deal with! – If only I could place a NEGATIVE STAR!! I am new to Nissan, so far, the service is beyond DISGUSTING! I have tried to call them, they have a recorded message that kept replaying and kept me on hold for more than 32 mins!...I've been waiting on a Customer pack with all my details to set up the Portal, yep, still waiting, since early March! I am not satisfied. I have dealt with other financial services, and Nissan is the WORST! Show details

Scammers – Send us a payout letter. Paid in full and sold the car. Weeks later there is still money owing on it. They made up an invoice for fees etc which was never in the payout letter. Now the car is in someone else name and there is still money owing on it.

the worst – if I could give 0 stars I would. So quick to take your money but when they overcharge you and have to pay it back, they're no where to be seen. Won't answer emails or calls. Nothing. I paid out my loan and closed the contract yet, they still took a whole month's payment out of my account just before Christmas.

If only I could give 0 stars! – Poor communication. Don’t even bother trying to call them unless you have a spare 5 hours to wait on hold. Terrible terrible terrible. Show details

Don't sign up with them ever!!! – No communication what so ever with this cyber attack, still can't even log in to our account, right before christmas they take 3 damn payments out, so we call and they say there is nothing they can do. It isn't our fault a cyber attack happened but to then just take 3 payments out right before christmas is a joke!!!! DO NOT sign a contract with them if you are buying a new car. Show details