nlc

Shockingly poor customer service. It is so hard to find support for even petty issues. No one takes responsibility and almost no support offered after the sales stage. Even during the sales stage, I had to make ten calls for getting a response from the sales representative. I am not sure why would not he sit at his desk and respond to phone calls. Overall, It has been a terrible experience so far with NLC except for getting a reasonably good deal for a car that I was looking to buy.

Had taken me 2 months to have a lease set up for my car. Everytime they go on radio silence and respond in upto 10 days after multiple follow ups. Quality of work is so poor that in the end after all documentation they send quote for wrong car and choose not to acknowledge the mistake, again radio silence for a week.

NLC does a fantastic job at signing you up - but the good work stops there. They way underestimated my costs so I am always in arrears and they constantly change and make random deductions without advising me. The customer team rarely return calls and never seem able to answer your questions. Think twice before signing with NLC.

My experience with NLC has been extraordinarily terrible. After changing employers I sought a renovated lease through NLC commencing in June. Despite payroll deductions, ANZ (the vehicle financier) have informed me my account is in arrears! I have been repeatedly ignored and duck shoved by NLC staff that not interested in fixing the problem. For my payroll to be deducted without on-forwarding the leasing fees is akin to theft. Engage with NLC at your own risk.

Got made redundant from my employer a year into my 5 year contract. NLC structures their contracts to never benefit you. There is redundancy insurance but you have to pay an excess, you have to pay a termination fee, they took weeks to reconcile my account and were terrible at responding. Now, 2 months later i am with a different employer and wanting to set a novated lease up again (to try and recoup the excessive interest that comes with these loans) and i now find out i have to go through NLC to set up the lease and the want to charge my even more fees to do so.

Terrible experience from initially signing up all the way to early termination.
Imagine paying outright, upwards of $30,000 and not receiving ANY CORRESPONDENCE after numerous phone calls requesting call backs.

Nicole Davidson was prompt, polite, and straightened out issues really quickly - I even got my car a day earlier than expected! I would recommend NLC to anyone who was interested in getting a novated lease

Signing up the contract and everything was good til I had to wait for the fuel card. Then I got the fuel card but the details were incorrect so I had to contact the customer service who keeps passing my calls around and not even bothering to reply to my emails. Customer service is surely 1/10.

Alex Bryce, you were so incredible to deal with! Thank you so much for you commitment to customer service. Living in Cairns, Australia was no problem, as I was informed every step of the way. You made the process a dream. The Trade Advantage team were also fantastic to work with. Thank you Bernd and Kate. I am so happy with my new XV.

Customer service was excellent when we had one consultant working on the project (Josh). When it was passed around when he was on leave, it was not a good experience with days in between contacts.
When Josh was back on the ball, everything was kept under control. It took some time but he kept us appraised of what was happening every day. He ended up getting $4000 more for the trade-in than was offered previously. I am very satisfied with the result.

Took more than 2 months to get a novated lease and still ongoing. Customer service takes 10-14 days to reply. Despite information provided in emails, they are not actioned and I have to keep following up. Customer service officer also not knowledgeable and doesn't follow up. Eg 'i can't tell you the fees until you've done it'.

They charge a lot and this offsets any tax benefits unless you have very high fuel usage and lease a luxury vehicle.

Finally the stress of dealing with this company is just not worth it. I would rather pay more and not deal with them. Having said that, the novated lease is not worth it with them.

I have experienced great service from NLC and would go as far to say that they exceed my expectations. All communications are prompt and the customer support staff have always been friendly and helpful in resolving any issues or queries I throw at them. I am never made to feel silly for asking questions and information provided is understandable. I am very satisfied with my loan and recommend NLC to anyone.

The worst experience in the world even after proving they where taking the wrong Amount out they refused to take out extra causing a lack of funds in the account

From initial inquiry to receipt of my new car and the subsequent follow up support, the process of organising a novated lease with nlc was smooth and fuss-free. The consultant assigned to me was super-professional, friendly and responsive, and his colleague who covered his leave was similarly so. Everything was explained in detail over several phone calls, and the (not insignificant amount of) paperwork was easy to understand and navigate. My only suggestion is to have fillable pdfs for busy professionals so they can complete them 'on the run' rather than having to print them out, complete them, scan them and email them back. Otherwise: it was a really excellent service and experience all round.

Hands down the best of the three novated lease options. Service was above and beyond and the flexibility in packaging is what won my business. Happily recommend to others. Best of the three major providers by far. Thank you To Hayley and Terrance.

I changed from another company and have been extremely happy with the sales process. I collect my car in two days' time. The sales rep was Dylan Bonanno​ and he provided exemplary service. I look forward to leasing my new car through NLC.

There were unforseen delays with my car settlement, due to my employer changing their business name whilst my car settlement was in progress. To add to the mix, we were departing on an outback trip where service was going to be quite limited, and my contract needed to be resigned. Nicole Davidson stayed on top of the issue and updated me frequently, and pushed my contract through. The service Nicole provided was outstanding, of which I feel management should be made aware of. Thank you again Nicole, for your excellent customer service, and a very satisfying outcome.

Marji Ponsford-Thompson