nlc

Could not get invoice right that delayed settlement 4 times, starting with 40C difference and then 1c. Couldnt decide whether the car is new, used or demo. Had to sign contracts 3 times and the delivery person hardly returned any calls or responded to email. Empty promises from senior management, including CEO, to address the issues but nothing resolved. Still waiting even though the car was ready almost a month ago

Alex in nlc is perfect. He is supportive and gives you many options to consider. He was doing many research and did contact different dealers to suggest me the best option and best price. I highly recommend Alex.

Went above and beyond with the service, being a shift worker they worked with our time frame and it was all sorted with in 2 weeks.Picked it up on flyin day with no dramas.

Ordered a leased vehicle in November last year and was advised car would be available January. I expected ongoing covid delays. What i did not expect was the terrible customer service. I’ve had four or five different sales people, none of who respond to email or call. After signing three seperate contracts I was told last month my car was ready at dealership. Myself and work signed all the papers and NLC have continued to ignore calls and emails.
Called dealer with my order finally to learn they do not have car yet, have no date and only recei...

I never recommend nlc for car leasing specifically for the salary sacrifice package. I got a customer consultant named Nathan and he was a very corrupted person according to my experience. If you will be contacted by him for your car lease, you must be careful and be aware of him in future. He provided me a quotation for an used car that was exactly similar to the specifications of the brand new model of RAV4 which I requested for financing. Simply what he wanted to do was to use my salary sacrifice package to sell an used rubbish car that is c...

Through my company i agreed to take out a lease with NLC. Upon my enquiry i was met with calls, emails and constant contact from a "Consultant" (Sales Rep) who went above an beyond to ensure my every need was met.

Upon signing the contract, i then became a number and thats were the good experiance ended. Over 4 years with NLC and i havent had a single courtesy call, check up or even an email to ask how the vehicle is. Even on the day of collection nothing, no congratulations email call or any care to its customer was given.

My fuel card and w...

Being a first time customer to enter a lease agreement I was quite worried, but Andy Lui my Sales Consultant was very understanding and provided with all the required information for me to make a decision on car selection and explained the process professionally. Looking forward for the delivery of my car now.

I have been a happy NLC customer for many, many years and am never disappointed. The sales consultants and customer service representatives operate with the highest level of professionalism. My sales consultant for the newest lease was Andy Lui and he made the process easy, handling every step with expertise.

I was a bit worried after reading some reviews on here prior to signing the contract with NLC and was expecting a horrible experience but have not had any issues so far.
The customer service has been the best I have had and being my first novated lease they were happy to help me wherever they could.
My consultant Nicole was awesome and the Delivery team were excellent too.
They even prevented me from being ripped off by the dealership who tried to get me to sign up to after sales crap that I didn’t even want.
I even competitively tested the quo...

I wish I had read previous reviews prior to signing up.
I had a great experience with Sales (Gary is my only positive about NLC).
Waited 7 months for the car (covid, chip shortage etc). Finally get the confirmation from Toyota that my car is ready and they had advised a date I could pick it up, however they were waiting confirmation of settlement from NLC.

Toyota had been trying to get in touch with NLC for days via email and phone, did not hear back. After asking my sales contact for help, someone from NLC Deliveries finally reached out.
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Spoke to Glenn who walked me through the whole process as it was new to me having recently arrived from the UK. I found the team always available and were very responsive to my messages when I could not get through directly. From the moment I first made contact it took just 10 days to receive my new car, which was very impressive

ANDY WAS FANTASTIC,AFTER A CONFUSION OVER MY WORKPLACE PULLING OUT OF ANOTHER LEASING GROUP, NLC came to the rescue in a fast and professional way took the reigns and got my car to me in just over a week, luckily my car was ordered last year and had just recently been delivered to the dealership. Thanks Andy and the NLC team for all your help.

Glen from the deliveries team went absolutely above and beyond to rectify a problem caused by nunawading Jeep. I couldn’t be happier with the service of NLC it’s unfortunate that nunawading Jeep doesn’t have staff with his abilities and commitment to customer service. Thanks again Glen!!
I was a bit worried when I read reviews about trade ins taking a long time to pay out. I left my car at the dealership, NLC organised the collection of it and I had the money in the bank within a week. Couldn’t fault NLC at all the whole way through. Definitely a pleasant experience.

Glenn & Stefan were an incredible help from start to finish - always there when I had questions and made the entire process absolutely seamless. So happy with the team and my new car!

Read the reviews and heed the warnings - they are not joking. Find another lease company and save yourself the unnecessary stress.
- Ridiculously convoluted accounting system that will not be explained
- Goal posts change at every opportunity
- Never pay bills yourself as you will not be reimbursed
- Customer service employees lack training and understanding
Keep reading below to find generic lame response from NLC.