*updates in comments* Causes more issues than it solves. I have had continued issues with NLC over the last 5 years. Everything becomes a problem. Now I have an account that I can't even use because they have messed up the payment schedules and my account always runs behind and I can't even pay my rego or vehicle servicing. I must have spend at least 15 hours on the phone to them over the last six months. this is basically a high interest credit card that doesn't work when you need to pay for things. So instead of just paying out of my own pock...

I have signed up with NLC a few months back. I was thinking to trade in my car and get a new car after signed up. So call the customer service person I was dealing with before I signed up and sent a few emails and the person have never returned an email or a call to discuss it. I have a very strong feeling that they just care about new customers and not looking after the existing. The sales person saying the system saves the money and can use pre tax money to pay for the car and so on so on... But the fact is ...You are paying for extra cost for the fees

I can't agree more with all the recent 1-Star ratings. I only wished I had seen this earlier. I would definitely not have bothered with this leasing company. The journey was easy until I signed the contract. From there on in, it's apologies and a blaming game for why they can't get your deed signed and why you can't pick up your car from the dealer.

I signed my contract 4-weeks ago, the car was ready and registration active 3-weeks ago, my comprehensive insurance was active 2 weeks ago; yet, today, I had to call nlc again and chase them to ge...

Management seems to have changed in the last few months and the level of customer service is nothing but appalling. As some other reviews, NLC misses payments to the financier without any particular reason, and it's been nearly 3 months to rectify my issue. I keep getting calls/texts from the financier threatening to impact my credit rating even though my employer is making ongoing payments into the NLC account. Very sad to see what happened to the company after having experienced the previous management. I will definitely not renew the lease with NLC.

I've had a novated lease on a vehicle with NLC since mid 2018.

Application was easy... that's where the good points ended.

Vehicle was delivered with the wrong accessories.

Took weeks to get the liner fitted into the tub of the ute. I then had to drive to the liner installer and collect the vehicles myself.

They offered insurance through their "preferred" provider, and it was exactly twice the cost that I was able to find comparable insurance myself (more than $1200 more expensive).
I paid my insurance and submitted my reimbursement claim... and it was refused. ...

NLC had taken over 2 weeks to get back to me after my application was submitted. After all that i was declined due to a less than perfect credit rating. I went with another lease company, which actually got a better rate and approved in 48hrs. My company i work for employs over 10 thousand people and have recommended to them take on other lease companies due being so incompetent.

Enquired about my lease in the middle of June and had paperwork filled out the same week, first half no dramas at all. Stage two, the delivery side of things was a different story... Had nothing but delays that I had to chase up due to the delivery manager not informing me first, when ample time was left for them to notify me. Calls would be made and emails sent, eventually when I recieved a reply it was always conveniently the dealers fault. I jumped ship and decided to source my own car due to waiting 3 months with no car. I sourced one local...

They financed my car loan through Macquarie Leasing and didn't give me the info required to make a better decision. Please read the reviews on Macquarie Leasing before signing with NLC.
Macquarie is charging me 14.17% (double the advertised rate) and after paying $11000 on this loan I now owe more than the initial loan.
Also don't take their insurance quote. I got it for $200 cheaper.

Nothing but delays and incompetence resulting in the need to complete all the paperwork a second time, weeks after the initial application. They blame everything on their sister company SG Fleet

Enquired on a lease package for a new vehicle. The price for the vehicle came back $7-8k higher than on carsales and what was advertised in car yards in person. NLC weren't open to me sourcing a vehicle myself and when I asked to rejig the lease package to exclude certain items the NLC consultant's response was, and I quote "...what is the point of taking the lease!!". I responded asking to rejig the pricing to include my insurance costs and again I received a similar response "...what is the point of not using our suppliers, we are able to pro...

Multiple times my bank have sent me a text about my loan repayment not being processed. The most recent time, I went online and found that no payment had been done in that month. I then rang NLC but never got through, I emailed and never got a reply. The bank then called me to question why my repayment was overdue 9 days. I think this is a very critical part of the whole leasing process and cant see how the repayments aren't being made on time, if at all. I don't see how this process isn't just automated. I shouldn't need to have a discussion w...

Very good after sales customer service to rectify a problem. The lack of inclusion of capped price servicing for purchase of a new car, which was not communicated to me at the time of purchase, was fully rectified when I raised the issue with NLC. Very satisfied with how this was dealt with.

Here are the timelines with NLC over the last few months to give the reader the perspective of how bad their processes are:
- Left my previous employer on 17th Jan (communicated to NLC early Jan to notify them I am leaving and will be staying with NLC at my new employer)
- Only got the termination notice on the 18th Feb and I still had no idea whats happening with the re-lease. At this point I had the Financier calling me about payments to be made as the lease has ended yet I am re-leasing - I am the man in the middle between these two organisa...

My organisation transfered a number of years back to NLC from another provider for novated leasing. I've noticed a significant deterioation of service ever since. I opted to a yearly renewal a few years back, and it has been a struggle each year to have a seamless contract renewal. The operators do a extremely poor job at arteculating cost of extras or transitioning identical contract terms/costs from one year to next. Appears they have a high staff turnover.

This year they have added extras to my contract I specifically requested to opt out o...

My wife has a novated lease car with NLC (through her company unfortunately) NLC was the company chosen by my wife work and I can not believe how bad they are. Zero power in negotiating good prices for cars (we negotiated a better price ourself). On the day that the car was due for pick up they didn’t pay the dealership on time! Dealership Audi not impressed and said they also don’t rate NLC that high. Very bad customer service too! they loose paperwork and forget to pay renewal notices eg Rego and CTP!!! They also try to sell you their own ove...

Shocking customer experience and service. My partner and I have had a car leased for more than three years. After the first leasing period elapsed, we decided to renew the lease because we’re happy with the car.
Though they wanted us to sign another lot of paperwork and pay the fees, they haven’t sent us a petrol car in months. We have followed them up multiple times, they were arrogant on the phone and via email and the petrol card is yet to arrive though the repeated “oh yes, the card is on its way!”. We are paying for petrol and service out of our own pocket, plus paying their leasing fees on top.
Simply appalling.

they are very quick to sign you up but afterwards there is NO customer service. We signed contracts 4 weeks ago and had to wait for the car to arrive and now the car is finally here but we can’t pick it up because nlc have not sorted the finance. You would think 4 weeks is enough time,especially after repeatedly asking them if they needed anything else to progress with the lease. They also knew the ETA for the car and still, the contract sat on someone’s desk for 4 weeks.even more concerning is the fact that we had to chase it up multiple times...

Everything progressed very well until after the signing of the vehicle order form. After that there is no follow up at all. The consultant don't reply to my emails nor answer my calls to check on the status of the lease. I needed the car urgently and had worked very hard with the car dealer to secure the car. NLC just not delivering on their end.

Shockingly poor customer service. It is so hard to find support for even petty issues. No one takes responsibility and almost no support offered after the sales stage. Even during the sales stage, I had to make ten calls for getting a response from the sales representative. I am not sure why would not he sit at his desk and respond to phone calls. Overall, It has been a terrible experience so far with NLC except for getting a reasonably good deal for a car that I was looking to buy.

Had taken me 2 months to have a lease set up for my car. Everytime they go on radio silence and respond in upto 10 days after multiple follow ups. Quality of work is so poor that in the end after all documentation they send quote for wrong car and choose not to acknowledge the mistake, again radio silence for a week.