So Grateful for NLC
I have experienced great service from NLC and would go as far to say that they exceed my expectations. All communications are prompt and the customer support staff have always been friendly and helpful in resolving any issues or queries I throw at them. I am never made to feel silly for asking questions and information provided is understandable. I am very satisfied with my loan and recommend NLC to anyone.
The worst experience in the world even after proving they where taking the wrong Amount out they refused to take out extra causing a lack of funds in the account
NLC - Terrible - Our company will look elsewhere...
Smooth pre-sales service if you can negotiate your way out of the "pre-ticked" "Insurance" items then you may actually get a good deal....
After 2 years and NO CONTACT whatsoever from NLC, I got up at the crack of dawn to drop my car to the Dealership for service and received an EMAIL upon arriving at work stating that NLC would not cover the $300 costs of the service - despite my Maintenance provision being OVER $2000 in CREDIT - because no reconciliation of FUEL costs had been done for the last two years and my FUEL provision is now overdrawn.
The email DEMANDED that I agree to a new contract arrangement with further costs taken from my wages BEFORE they would release the Maintenance Provision (Again...$2000 sitting there for servicing) to cover the service costs at the Dealership.
Again, this is the FIRST I'VE HEARD from NLC in over 2 Years, all the while I've been charged "Contract / Maintenance / Establishment" charges of more than $700, apparently for "Lease Management Expertise"...
And what do I get for that $700? An EMAIL demanding me to alter Financial arrangements, to be agreed to IMMEDIATELY or they will not release my Maintenance Provision to cover the Dealership service!
I'll be requesting a REFUND of the "LEASE MANAGEMENT" fees to date and ongoing, which have clearly not been employed in any useful fashion and also reviewing the legality of a Company demanding a contractual change, while my vehicle is on a lift at a Dealership, mid-service, with the threat of not covering costs unless I agree.
NLC, if you need to re-work arrangements with your Clients... As a first contact in 2 years with a Client - Don't EMAIL with demands? Don't DEMAND IMMEDIATE agreement to changes in Contracts with the threat to withhold money whilst the Clients vehicle is on the Dealership Lift, The Client hasn't done anything wrong and shouldn't be inconvenienced because of your poor "LEASE MANAGEMENT" expertise and non-existent follow up?
I am very disappointed.... I really wasn't surprised to see so many other POOR reviews about NLC...
Don’t expect any customer service once NLC has your business locked in
I have been leasing a vehicle with NLC for 4 years and not since the start of the lease have they provided anything more than the most basic of customer service. I would agree with the comments of previous customers who have had the unfortunate experience of being a NLC customer for any length of time. NLC budgeting of my account has been woeful. Their initial budget for my vehicle had my account balance over budgeted many thousands of dollars. Not once in those years did they ever re-cost my account. After contacting NLC, I eventually got my account re-costed (their service at the time was woeful but was happy that at least I thought they had now budgeted correctly). How wrong I was! I have now been overdrawn on my account for over 12 months. I have been watching my account and expected my account to move back into debit. NLC’s budget of my account is now overdrawn by $1,600. To rectify this situation I rang their ‘customer service’ and requested yet another re-costing of my account (how many times does it take to get a simple budget right?). I was told that they would get back to me that day or the following day. It is now more than a week later and I have sent an email, made further phone calls, requested to speak to a supervisor and have not received any return response from NLC. Not any acknowledgement, no re-costing, no phone call from a supervisor, it is like you don’t exist once NLC have hooked you into the lease. I am due to re-lease another vehicle in the coming year and will definitely not consider NLC if this is an example of their customer service. If an NLC representative will finally contact me to discuss these issues (as phone calls and emails don’t seem to get them to contact me to sort out this issue), my rego is; 1EV6SA
Seamless, straightforward process.
From initial inquiry to receipt of my new car and the subsequent follow up support, the process of organising a novated lease with nlc was smooth and fuss-free. The consultant assigned to me was super-professional, friendly and responsive, and his colleague who covered his leave was similarly so. Everything was explained in detail over several phone calls, and the (not insignificant amount of) paperwork was easy to understand and navigate. My only suggestion is to have fillable pdfs for busy professionals so they can complete them 'on the run' rather than having to print them out, complete them, scan them and email them back. Otherwise: it was a really excellent service and experience all round.
Great service. Excellent packaging.
Hands down the best of the three novated lease options. Service was above and beyond and the flexibility in packaging is what won my business. Happily recommend to others. Best of the three major providers by far. Thank you To Hayley and Terrance.
Excellent sales process
I changed from another company and have been extremely happy with the sales process. I collect my car in two days' time. The sales rep was Dylan Bonanno and he provided exemplary service. I look forward to leasing my new car through NLC.
Excellent Customer Service
There were unforseen delays with my car settlement, due to my employer changing their business name whilst my car settlement was in progress. To add to the mix, we were departing on an outback trip where service was going to be quite limited, and my contract needed to be resigned. Nicole Davidson stayed on top of the issue and updated me frequently, and pushed my contract through. The service Nicole provided was outstanding, of which I feel management should be made aware of. Thank you again Nicole, for your excellent customer service, and a very satisfying outcome.
Terrible service and misleading sale practice
The sales process was great. They did not hesitate to under quote to get you to buy in. I have not used my car as much as they estimated but my account has gone overdrawn because they under estimated the annual service fee which is the most easy item to estimate.
Great leasing company
This is my second lease with NLC and the service has been consistent with both leases. Alex was fantastic with swapping my old lease car and upgrading to new one.
Worst. Lease. Ever. STAY AWAY FROM NLC!
If only zero stars were an option.
This experience has become progressively worse and led me to the conclusion that I would advise people to (1) Never take out a novated lease (2) Never take out a novated lease with NLC if they had to take a lease (I had no choice because I needed a vehicle for work and this was the only option I had given the restrictions for my car allowance)
Of course, like any company about to get a major payday from securing your business - they were great through the beginning of the process - very helpful with guidance on the paperwork right through to getting the car delivered.
Unfortunately, the actual costs are a serious rip-off (multiple mysterious costs in addition to a very high interest rate) and they don't do everything they say they will.
When the registration on my vehicle was due, they didn't tell me and allowed the registration to lapse which resulted in me driving around without my vehicle registration. Furthermore, when I called to check on my registration, they told me that it was too much of a hassle for them and I should just get it on my own. The only reason I found that the registration had lapsed was because I had to change jobs (& therefore lease companies) and the new company needed the registration. I ended up having to pay it on my own (it's supposed to be paid for by the lease company) and couldn't get reimbursed because they had closed out my account.
The whole point of a lease is that they "take care of everything" (which is how they advertise their business) and this crucial piece of the puzzle - the registration renewal - was simply neglected by NLC.
In addition - they are near impossible to reach on the phone - if the line is busy, it simply tells you to leave a message and disconnects you - they don't even let you wait in line on the phone.
For the love of all that is holy, STAY AWAY FROM NLC!
I had the pleasure of dealing with Nicole and she was an absolute gem!
Nicole helped me find a car that suited my needs. She was always on hand to answer any of my questions.
I’ll definitely be passing her name on if any colleague or friends choose nlc.
Great initial customer service
Guru's customer service was great. Kept me in the loop and answered all my questions. I'm looking forward to picking up my car. My only disappointment was finding out that the fuel card would take 3-4 weeks to receive in which I would need to pay for fuel during that time. Just assumed [obviously incorrectly] that the fuel card would be available within a week [postage time]. Hopefully that is the only issue.
After some initial deliver issues were resolved they were customer focused and rectified things
Some issues with delivery, communication breakdown which was resolved. They were reasonable to deal with and when I wasn't happy put in effort to rectify outstanding issues. In the end we have worked out a compromise to the issues
Fantastic customer service
I could not recommend Guru more. The proffesionalism he showed throughout the whole process was commendable. He constantly stayed in contact and kept me updated with where the lease was at.
Just signed up to a lease. Really good service from Joslyn Kent. Hopefully after-purchase service is the same standard!
Before purchase - Perfect. After purchase - Total Crap. Overall - Below Average Exprience.
I have leased 2 cars from them as they were the default option from my company. The before purchase experience was almost perfect and seamless, [name removed] was great to deal with and was helpful throughout the purchasing process and I am very happy. Then once I started dealing with the administration and insurance teams, it was a rather lengthy and frustrating process. Customer service was virtually non-existent and I had to email several times before getting non-satisfactory responses and this process repeated for several months for one particular query and still not completely resolved. For the amount I am paying them for 2 cars, I honestly expected a lot more in terms of customer service and shouldn't be this difficult. So on balance, although the purchase process was great, having to deal with the customer service for several years brings me nightmares so I would stay away.
I could not recommend both Nicole & James in getting our paperwork together, looking out for us financially and continued customer communication every step of the way.
A very positive experience and would definitely recommend.
Thanks for your support, its been great
Chris Browning was exceptional in his courtesy, knowledge and reliability, the NLC service was great and Chris was able to answer all my queries promptly. The arrangement was tailored to what I wanted without pressure to conform. Thanks heaps
Justin Barbuto has made this whole experience so simple and easy.
Was able to answer all my questions within a very prompt time frame.
Thank you so much for your professionalism.
Great job Justin
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