Noa Home The Noa

It’s ok but not great. I have a dodgy lower back and sleep on my side and it’s just our spare bed so it doesn’t get a lot of use except when the missus kicks me out. Show details

Waste of money – After 2 years it became so soft. I send so many emails got no where waste of time. They ask me to measure the softness. It's impossible to measure softness. Every year I emailed noa couldn't get anywhere. Don't waste your money I can't believe the positive reviews. Show details

One very satisfied customer – I purchased the Noa queen mattress in June this year and have been extremely happy with it. I find it very comfortable and am sleeping well. I love its firmness and, while it is early days, I see no evidence of possible changes in shape or sagging I had no issues with the purchase and the mattress was delivered on schedule. I would most certainly recommend this mattress. Show details ·  1

Was worried about delivery but arrived fine – We haven’t taken it out of the box yet but I read so many worrying reviews about delivery that I thought I should just put something up to say - it may not be a bad experience. We live in regional NSW. We ordered during a sale period on a Sunday. The following Thursday we received our sms advising of impending delivery and 3hrs later it was here.… Read more ·  2

4 business days to a regional location is well within their 2-10 day timeframe and we are happy. I’ll update my review once we have unboxed and tried it out

3 years on – Pretty comfortable and slept many great nights on here. We've had it going on 3 years now and it has sagged where we sleep even though we rotate it. Not sure if this one has pocket springs in it? Would I purchase again? Hmmm not sure. Show details ·  1

Would never recommend this mattress or their customer service! – Worst mattress I have ever slept on! Has given me extremely bad back, neck and hip issues. Have only had the mattress just over two years and I constantly roll into a ditch. I have done what they say and rotated the mattress every 3 months but this has not helped. Mattress apparently has a 10 year warranty, but when contacting customer service at… Read more

NOA, they take no responsibility and are not interested in honouring the warranty. Would not ever recommend, do not waste your money!!

Wouldn't recommend – We have had our Noa for 5-6 years. Unfortunately it hasn't stood the test of time, I would expect a solid 10 years for any mattress and it has not delivered. Both my husband and I wake up with a sore back everyday, we recently went overseas for 14+ days and neither of us had a sore back in hostel beds. The mattress is no longer firm or… Read more

supportive, it has dipped significantly on both sides and we have a mound in the middle of the bed. This loss in shape started about 1.5-2years of having it, despite turning the mattress frequently too and keeping in mind both of us only weigh 60-70kg. It is extremely hot to sleep in. Perhaps the newer technology is better but I wake up sweating no matter what season despite breathable sheets and a light feather duvet, an issue I never had in the past until this mattress. The positives .... it was good at the start, and you don't get disturbed by your partner moving, that's all I have to say about it.

Horrible Mattress and Wouldn’t Take a Return – We purchased a Noa mattress based on their enticing advertisements and offers. Upon delivery, we discovered it came with a 120-day free trial, so we decided to give it a shot. To put it bluntly, our experience was nothing short of terrible. Noa claims their mattress is a "pocket spring mattress" with "no partner disturbance," but in reality, it… Read more

was a disappointment. The mattress sank in, resulting in restless and uncomfortable nights of sleep.

When we decided to return the mattress, we contacted Noa and went through a lengthy process. They assured us they would arrange for someone to pick up the mattress, but that promise went unfulfilled for over a month. We had to repeat this frustrating cycle three times before they finally suggested we find a donation option ourselves, promising a refund.

However, the donation organizations we contacted couldn't pick up the mattress until five months later, which exceeded the 120-day trial period. When we explained this to Noa, they had no response, leaving us with both the mattress and no refund for this terrible experience.

In summary, we strongly advise AGAINST purchasing a Noa mattress. It's a recipe for sleepless nights and disappointment. Additionally, it's worth noting that Noa seems to have their mattresses perpetually on sale on their website, which calls into question the authenticity of their pricing and promotions. It's truly a shame.

#DONOTBUYNOA #BADCUSTOMERSERVICE

Do not Deliver and take your Money – The Mattress wasn't delivered and have refused to refund the money; And have failed to provide any proof of delivery, and outrageously accused the customer of keeping the mattress!

Sags over time – I have had this mattress for 18 months. It started out feeling amazing and my back pain was resolved, however over time it has been gradually sagging on both sides, despite being rotated and cared for. This isn’t the kind of sagging covered by warranty - they require it to be visible, but it’s just much softer when you put pressure on it. So now I… Read more

have a mattress that again gives me back pain every single night, and lasted much less time than our old mattress.

Still waiting weeks later for refund! – Horrible customer service, after waiting for this to never arrive I was informed it was out of stock, so I requested to cancel, and that was weeks ago, still no refund. Very frustrating. Sent several emails and nothing. Show details

Company policies are poor – I ordered a Queen mattress for my new home. 2 days in to the order I get an email stating that something went wrong when I put down my order and that there are actually no queen mattresses available. Next delivery is end of April. (I have no mattress currently, so can’t wait that long) I call them up and ask if they could upgrade me to a luxe… Read more

since it’s an urgent matter, which they refuse. I then offer to upgrade myself to a luxe if they could deliver it to me asap. To which they respond ‘No, that will be placed as a new order and you’ll have to wait another 2-10 business days for process and delivery’

So basically - they’re absolutely unwilling to meet me half way. If I would’ve known that their warehouse was out I would’ve just chosen another company in the first place.

Anyway, got a refund and ordered from Koala instead - delivery on Monday (less than 1 business day). So this is not the company to order from if you want reliability and fast delivery.

Terrible delivery and return/refund experience – Mattress was delivered without a box and in plastic wrapping and it was visibly dirty. The delivery men claimed that it didn't have the box and they're just delivering as-is. The return/refund experience is equally frustrating. They've picked the mattress a few days ago but still could not start the refund process because they're waiting for their internal confirmation process (in writing). Customer service hotline was hardly helpful. Show details

There's no warranty on the mattress – We found the mattress comfortable, but two of the handles ripped away when the mattress was being put into place; one handle ripped when lifted by my wife, who's 5'2" and 50kg. Noa said they'd replace the mattress, but then changed their mind and say they won't. If there's a fault with the mattress they won't repair or replace it, so buy something else that comes with a proper warranty. Show details

Noa Mattress just don't bother – These people have no idea, don't believe anything on there website and more so don't hand your money over because you will be chasing a refund, and that takes weeks, they have had our money for over a month and telling us it will be a couple of weeks before we can get a refund. Department of Fair Trading need to have a look at this company and… Read more

review how they deal with consumers. Save yourself the hassle and frustration. I wish I had seen these reviews before trying to buy something that doesn exist.

Poor misleading service – I ordered and paid for a king mattress that included free delivery then a week into it, they emailed to say I had to pay and extra $200++ for delivery so had to cancel and go with another mattress brand, Show details

Zero star! No delivery, false advertising, terrible customer service and they want to charge you for cancellation – Do not buy from this company unless you are after an imaginary mattress. Ordered a Noa Lite mattress before Christmas last year as it was advertised "in stock and reasy for delivery", yet no delivery still weeks later. Contacted customer support about the late delivery numerous times in the last 2 weeks, each time i was told a slightly different… Read more

story about the delivery status - some says arrived/scanned in at the local depot, others says still in transit. Finally I am fed up with the lies, and decided to cancel. This is when Noa says they will need to charge a 50$ cancellation fee dispite of the very late delivery.

Still in the process of disputing the cancellation fee and seeking my full refund.

Noa Mattress - No delivery - MISSING mattress? – DO NOT BUY if you want to sleep on it anytime soon!! I wish I had looked at all these reviews stating the same before I purchased from them. I ordered a mattress that was "In Stock & Ready for Delivery" on the 20th of November (15 calender days ago). I was told it was to be delivered on Wednesday 30th November. I stayed home from work that day to… Read more

recieve the delivery, yet, it was not delivered and there were no communications from Noa. I have called Noa daily since then, sent 2 emails, and 1 FB message. I have been told on the phone that it appears the mattress is "missing", and they will look into it, an email and FB respose say also stating that they will look into it. Yet, no one follows this up, no one has ever called, and we are still without the mattress. Today I have asked for a refund, and even that seems like a process, and can't be done without other administarial steps being taken. To be honest, I dont care about the steps behind the scenes, I just want the money back now so that we can buy a mattress from their direct competitor.

UPDATE: Noa admited that they lost the mattress as they were supplying their distributors with an incorrect order number. Therefore they agreed to pay me my full refund. It is now over 3 weeks on since they agreed the full refund, and I still have not recieved this.

Absolutely do not buy from this company.

Congratulations, worst service....ever – We were setting up an apartment in Brisbane over a period of a couple of weeks, then vacating for a while. So I needed mattresses that would be there reliably, on time. 2 weeks out, placed an order with Noa to allow plenty of time. Order goes into 'processing' state. 2 weeks later, no contact att all, so contact them (for the first of about 20… Read more

times). They said, ohh we sold the last one just before you ordered, so another 2-15 days. I had 2 days to spare so gave them that just in case of a miracle. No response. According to their website, cancel before processed/shipped they refund no questions asked. Rang them to cancel, on hold for 20 mins, then just disconnected. No chat available. Sent email from their website cancelling. No response. Next day chatted to confirm the cancellation, they tried to talk me out of it then accepted the cancellation. Later that day, email from courier, your order has shipped. Contacted Noa, and from there on in their story is 'you didn't cancel in time, nothing we can do, but you can apply to return it once you get it'. I said this is ridiculaous, you need to deliver it, then pick it up? So more back and forth and now one month after ordering, no delivery, or attempt at delivery. They have no idea whats going on and are still saying they have to deliver, even though now no one will be at the apartment. Official line - if we dont deliver it could get lost...well thats your problem I said!! Maybe they have good mattresses but I wouldnt ever trust them on what they say, they are hard to contact, you get conflicting advice, email turnarounds are > 24 hours (like communicating with Mars), then the answers are copy/paste, ignoring all the points you raise. (For example, gave them a detailed timeline of events with chat history proving I cancelled in time and they basically ignore it, almost calling me a liar.) IF I COULD GIVE ZERO STARS I WOULD. Have started a charge back with my bank, then off to consumer affairs, where I'll point out the dont even have a formal complaints process. Also, order from Koala and had mattresses no fuss within 36 hours. Go there instead.

Don't know about the bed but the service is appalling – I ordered a queen mattress online. Then I got an email from Noa saying that they didn't have any in stock and it would be a couple of months before it would be able to be delivered... and did I want to cancel my order? I was limited to a specific time frame by which I had to have a new mattress or I would be sleeping on the floor. I let them know… Read more

that if it couldn't be delivered by this date, then yes, please cancel the order. They then said that there was one mattress in stock and it would be delivered to me by then. Fine. Then I didn't hear from the delivery people (who were just as, if not more useless). On the friday before I needed it delivered I finally managed to speak to someone at the delivery company and they confirmed it would be delivered on time. Then I got a message from them on the delivery date to contact them to arrange delivery!!!! So then they said they had someone who could deliver it that night. I stayed home all night. No delivery. So, the next day I sent a message to Noa asking them again to cancel it and refund my money, as it had not been delivered by the agreed upon date, so I could go by a bed. Then I got a message back from Noa saying their mattress had been delivered to me, with a confirmation screen shot from the delivery company that said they were at my place at a time I was actually home (and I definitely did not receive any deliveries). It was all lies and stalling tactics because I'm sure they never had the mattress in stock. So I told them that if they did not cancel the order and refund my money, as they had originally offered to do, I would take it to consumer affairs/the ombudsman. Eventually they refunded my money. So I never got the mattress. But I would never order from this company as I'm sure they would give you the run around if you decided to return the mattress during the trial period. Definitely not worth the drama.

Great bed but grows mould – Great bed however after just a year after the bed started growing mould. Messaged Noa and they said they cant do anything about it. Was wondering why my asthma was playing up.

Lengthy delivery – Similar to Felix H's honest review below, I wanted to describe the overall process of my purchasing experience with Noa. First of all, don't be fooled by their online "sale" which is a scummy business practice to force you into a rash decision purchase by providing a fake end date. I watched this sale end date change multiple times over my 6 weeks… Read more

periodically checking the website. The reason for checking many times is because well it took 4.5 weeks for the mattress to be delivered. Again, their website states the mattress is in stock and ready for delivery within 2-10 business days. All I can say is - be prepared for a much longer wait. After a couple of weeks of waiting (and checking productreview) I reached out to customer support to check on the order. I was finally provided a tracking number through Australia Post. Great, I thought, strange that this wasn't provided earlier, but at least I have something now. I watched the days go by and no update on the AusPost tracking other than "in transit". I finally reached out to AusPost who stated that although the delivery was past it's expected delivery date (what delivery date? This had never been provided) I was assured it would come by the end of the following week. The following week came and went, but I knew from reading other reviews on this website that it was surely not an AusPost issue. So I contacted Noa support, asking for an update. It took 2 days for Noa to respond with, and I quote "We truly apologize for the for the delays in getting your order delivered as promised. We can assure you that we're following this with our third party transporter to ensure it's delivered the soonest possible." A response with no factual update or tangible information. A few days later I received an email with a tracking number from Hunter Express. No information on the email that the order was the mattress, no email from Noa providing the new tracking information. And what about the AusPost tracking? Well, even after the mattress has been delivered the AusPost tracking is still sitting "in transit". Thankfully the mattress arrived after 4.5 weeks, and I received a text message from Noa asking to confirm if the mattress had been delivered. I can say that the mattress feels like quality and is a nice blend between firm and soft. It is quite a high mattress due to the soft topping layer, however. All in all I am lucky that due to another factor outside of my control I was able to wait the total shipping time for the mattress, but if it was another week longer I would have been in deep trouble. Please Noa, keep your customers updated with what's REALLY going on, be transparent. The lack of communication is hurting your brand.

Worst customer service and bad policy – I felt this is worst service I have received so far from any seller. Earlier they suggested that mattress will be delivered by mid September then started to say will be delivered soon..blah blah.. When my patience got over in 2nd week of October and requested for my refund they are asking for $50 cancellation charge. So, without customer issue… Read more

and waiting for 1.5 months seller is asking for $50. I have decided to not buy anything from Noa going forward, if a company doesn't serve its customer better it doesn't matter how good is product it will always be waste for me.

A Very Honest Review of Noa – If you are rushing to receive your mattress promptly, seriously click off NOA Home immediately - you're much better off going to other bed-in-a-box companies such as Koala, Ecosa, Emma, etc. I ordered my mattress on the 7th of September and received it on the 28th of September. This is what happens when the mattress is made in China (not… Read more

necessarily a bad thing) and the whole COVID situation there, which is what I am suspecting to be causing delays in shipping.

With regards to customer service, don't call them, you get sent straight to voicemail. Email is the only option it seems which luckily got me a response in 1-2 days. However, the constant reassurance of the mattress coming soon and ambiguous answers(reported by many others too) needs to stop. Customers shouldn't have to constantly contact customer support to receive updates which aren't even accurate all the time, rather a tracking number must be added to stop customers being left in a confused limbo state. NOA have half-arsed this by allowing customers to see the order status on their website....which is always stuck on 'processing' and never updates.

The mattress is quite comfortable, medium-firm as promised and was easy to install. The quality and value of the mattress by far trumps the hellish waiting period and tedious delivery process. If you order from NOA just make sure you have a VERY high-level of patience.