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Northern Motor Group

Northern Motor Group

3.1 from 89 reviews

See the Best Car Dealerships in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
39
4 star
7
3 star
2
2 star
2
1 star
39

John

JohnGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Bad service have

published

Have a Nissan Qashqai has done65.000 is like new,recently have no air conditioner working ,blowing hot air inspected by local mechanic &found hair line leak in condenser mechanic advised me to take back to Nissan .no way this should happen after only4&1/2 years let alone any time .absolutey no assistance from them what happened to customer service

Product Quality
Customer Service
Store LocationNorthern Nissan bundoora

Shelby C.

Shelby C.Greater Melbourne (Outer), VIC

Courteous and Helpful

published
Product Quality
Customer Service
Return Claim MadeYes
SJK

SJKGreater Melbourne (Metropolitan), VIC

Do not buy a car from this dealership

published

I was given wrong information by this dealership in regards to the service, after market radio (which was recommended and sold by them and turned out to be non-compatible with Jeep features) and so on, on the day of purchase, after wasting my time speaking to different levels of people (numerous times) in this dealership, none of concerns and frustrations have been appropriately addressed or attended to...
Do not buy your car from them!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorthern Motor Group
See all answers
Mgeorgeades022

Mgeorgeades022Greater Melbourne (Metropolitan), VIC

Pathetic service!!

published

Purchased a Grand Cherokee summit from Northern Motor Group. Every since day 1 all we have had is issue after issue with this car. Booked the car in 2 weeks in advance as that was the earliest time they had a hire car available to arrive and my wife to be asked to come back tomorrow as no car was available. Service manager Jason also said because the car had been serviced at Jeep Essendon fields that they are independent and not responsible.
The car had over heated under the bonnet and burnt and melted wiring and tubing but apparently it was going to cost $150 per hour to diagnose what the issue was and they were unable to estimate how long it may take to find issue.
Would expect much more for a $90k car.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorthern jeep
See all answers

peter smirnis

peter smirnisGreater Melbourne (Metropolitan), VIC

Big Heartbreak Disappointment

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationNorthern Jeep
See all answers

Nick Dick

Nick DickGreater Melbourne (Inner), VIC

Scammers!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundoora
See all answers

Dale Agius

Dale AgiusMetropolitan Adelaide, SA

  • 2 reviews

Intestate car purchase (Great service with Terry)

published
Product Quality
Customer Service
Return Claim MadeNo

DH Kim

DH KimGreater Melbourne (Outer), VIC

Excellent sales guide and flawless progress from inquiry to actual pick up my new car

published

Many thanks to Robert Costanzo for helping me with a hassle free purchase of my Jeep Cherokee. Awesome guy with very professional and respectful attitude who was actively listening to my request and and finally found it for me. I highly recommend if you want to buy a new car, then he is the right guy to make you get there! Thanks again Robert!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNORTHERN ISUZU UTE
See all answers
jeepo

jeepoGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Terrible Service Dept

published
Product Quality
Customer Service
Return Claim MadeNo
TKB

TKBAdelaide

  • 2 reviews
  • 13 likes

Lying, misleading and extremely disappointing

published
Customer Service
Store LocationNorthern Nissan Bundoora

Robyn G

Robyn G

  • 3 reviews
  • 1 like

Great used car, Great service.

published

Have just picked up a 2005 Corolla for my daughter and I couldn't be happier.
The car was detailed and looked fabulous. The sales people were very helpful.
Thanks Northern Group.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundoora
See all answers

alexryding

alexrydingGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Find a different place to buy your Jeep

published
Return Claim MadeNo

Service Department

published

Never go to the Northern Motor Group to get your car repaired! They’ve had my car for four months and it’s still not fixed. They rarely reply to your calls or emails. Thoroughly disgusted.

Return Claim MadeNo

Lauren T

Lauren TGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Do not buy a jeep!

published

Biggest regret ever! They say anything to you to sell you a car and then a few months down the track there is no one to turn to when your car has serious issues! Worst Service Centre! Haven't had our car for over a month and there's no resolution! Stay away!!!!

Product Quality
Joe

JoeMelbourne

  • 3 reviews
  • 2 likes

Hopelessly incompetent

published

The worst company of any I have ever dealt with we bought our grand Cherokee 5 yrs ago and have nothing but drama and disrespect in every department of this company from after sales service to actual servicing to all the recalls we have had to do moving forward let’s say I wouldn’t purchase a coke from their vending machine

  • Verified customer

Terrible customer service and complete rip offs! Do not buy a car here - definitely do not trade in!

published

Brought our second car here (wish we had not) so upset with how i was treated. Traded in our car and have been Completely ripped off. They do not care about people at all. After i tried questioning them, was abused verbally over the phone and spoken to like a child. I am in service myself and would never speak to someone like this. Disgusting.


Great new car experience

published

Highly recommend James and the guys excellent customer service couldn’t have asked for a better experience buying my new MG


Crazy if you still want service from Bundoora service centre

published

I am unsure why but this is the only dealership in Australia where they focus on providing bad service. We purchased a Fiat & were promised by the dealership he would repair a small dent. It takes me travel to the dealership 7 times + driving the car to the paint shop to get a photo and 1500 km later to get sorted. The worst part is every time you arrive they had no record of your appointment. Very disappointing.


After sales promises non existent!!!

published

We purchased a Focus for our daughters first car. Were promised by Con he would repair a small dent and supply a spare key. Neither has been done & can't get him to return calls! Very disappointing!


feed back for customer service

published

a big fat thankyou to JJ ( john Johnstone) who made the purchase of my Jeep and trade in of my fiat 500 smooth and grateful for all of the help and thankyou to the staff who were very patient with all of my questions thank you again


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