Just picked up my wrx today Damian and the crew were so helpful any question I had was answered and they did everything to help me out. They even went the extra mile to clean her up and put a full tank in before I picked her up excellent customer service I won’t go anywhere else
I bought my car online from Northern Motor Group after seeing it advertised in carsales.com. The service and communication I received from Damian was to such an unusual standard I suspected a scam. All my email questions were answered more or less immediately and all the paperwork work was done by him i clouding registering the car in my name. I literally just said I’d like to buy the car and I was guided through everything I needed to do. It was also pointed out to me I had overpaid by $2,000 which they refunded on the spot. Viktoriia called...me asking if I wished the car to have a ceramic wrap to protect it from fading and marks. When I pIcked the car up I forgot to ask for the certificate stating this but a few days later she emailed it to me. EXCELLENT service.
Went for my Nissan 1000km service. Luke's service was fantastic. Quick and attentive. I would not go to another service centre. Highly recommended. Thanks Luke.
To Who it may concern so sorry this is Not me go on here but it’s time .So three weeks ago my car was towed in to be fixed and was told that the engine as blown up in my two-year-old MGZS next week I was told We think it could be just a head gasket so We sent it off to a head gasket specialist .next I was told it was just a gasket and it’s all good it’s . Just waiting on MG to agree with the warranty to fix the head gasket . today I get a phone it’s now back to the whole new engine Back to MG waiting to fix it with warranty I’ve called ...Sam from MG today no one calls me back no one wants to speak to me . as a small business owner it is affecting my business and my lifestyle and having a loan car not knowing if I have to pay for this car is very frightened and having an accident is always in the back of your mind as last time I had your loan car for six months so I’d like someone to get back to me as Soon as possible as I feel at the moment-you’ backwards and forwards and different stories every week just so over it. thanks Dale Burgess
Just bought a brand new car from Damien at Northern motor group. Everything he said he would do was done on time and with excellent communication. Absolute gentleman ,I couldn’t be happier with the service that Damien gave to me and my family..
NEW MG HS ESSENCE ANFILED
Picked up my new MG today it's fantastic. Thanks to Jesse and the MG team.
Jesse has been great from all the way back in Feb 2020 when I first made the enquiry right through to the final purchase and pick up in Nov. The car and the package offered are great, everything was explained clearly I left with no questions unanswered. I would recommend Northern Motor Group and Jesse to anyone looking for a new car.
Thanks Jesse been good dealing with you.
Chris C. (Proud New MG owner)
Cannot identify issues
Dodge Dealer cannot repair own model cars. Have been twice and they still can't fix a car they sold. Pathetic
My jeep SRT
Terry Walsh sold me a jeep SRT nothing was too much trouble for him. I was sold a great car for a great price no haggling just straight up good service. I would recommend him and his team 100 percent. Thanks mate
Great service from Gerard .
Just bout my first ever Kia Sportage .seen it on line called up spoke with Gerard who was very good to deal with amazing actually always called kept me in the loop on wer the car was at .today I received my car of the truck that Gerard organise to get my car to wodonga .iv just got back from picking it up .I'm one very very happy customer an I never seen this car or test drove it .Gerard service was amazing sending me videos of the car .I had a very good experience with northern motor group.very happy with my new car thank u again Gerard .
Above and beyond!
A big shout out to Nick who helped me navigate my way through trading in my car and buying another all from My lounge room in NSW during COVID. He was professional and personable and the whole process was made easy and comfortable. I can’t rate him highly enough. Thankyou Nick it was a pleasure dealing with you. Regards Doug&Sylv Myers.
Great customer service
Brought a jeep from damian and gotta say his customer service skiils were on point .
Would recommend him to anyone who is after great service.Havr to mention Frank too who referred myself to damian.
Awesome stuff northern motors.
Terry Walsh, great customer service!!
We bought a Nissan qashqai 2 weeks back. Terry Walsh was very supportive and genuine. His customer service was top notch.
This was my first car and he made the process so easy and kept us well informed. He was always reachable and didn’t hesitate to answer any question.
On the day we picked up the car he added nice touches and took the car buying experience to the next level. He knew this was my first car, he treated us more like a friend and we fully trust him. Even after purchased he made sure we were happy with the car and checked up on us...
Just bought a car off Damien
Fantastic guy, great service and did us a great deal
I would recommend Damien highly and many thanks for the great customer service and professionalism!!
I was very interested in a second hand car they had in stock, called not once, not twice but 5 times and still no one could tell me if it was still in stock. Drove out from eastern suburbs of Melbourne which was 24KM but over an hour due to traffic, pulled up and asked if they had the car thankfully they did but it felt like they were downgrading you for buying a second hand car, this car was going to be used as the run around no fuss sort of car, they were the pushiest sales people I’ve come across, one of the used cars salesman has no respect...for anyone or anything. He started looking at my car touching it and slamming the doors thinking we were going to trade it in, which we had no intention of doing and didn’t even ask. I came by myself without the rest of the family but he still insisted I put a deposit on the car as it would sell instantly. I did that and was told there was a cooling of period of 3 days. After all the paperwork was done I was finally able to leave! The next day we wrong up saying that we no longer wanted the car mainly down to the lack of respect shown by northern motor group. They didn’t want to hear about it and hung up the phone. Eventually, after a few more days we got our money back. AVOID LIKE THR PLAGUE!!
cleaned paint work
Fob chain on keyless entry was playing up after change battery for my Jeep Renegade. Problem was husband had not put it in correctly. Just wanted to say thank you for the amazing job your crew did on cleaning the car, after was realized there was no problem and no charge. Jeep looked almost new after arriving dusty and looking rather ordinary. Also take Jeep for regular tune ups and services always come away feeling happy and safe.
Waste of time
Had a pre-determined meeting time with Damien to see an advertised car. Left work early, drove quite a distance only to arrive and be told that the car sold this morning. A courtesy call to let me know not to come as the car had been sold would’ve been appreciated.
Northern nissan Bundoora
We were very pleased with our purchase of a Used Car from Northern Motor group.Thanks to Corey help me out from the start to finish. He was knowledgeable and friendly. Love this car, couldn’t be happier.
Honest and helpful Salesman Damien at Bundoora
Damien was so helpful. He was not pushy and was very accommodating to our needs. . Great Salesman.
We were very pleased with our purchase of a Used Car from Northern Motor group.
Don’t trade in a car here!
Went in today to obtain a trade in price for our Jeep Compass (North Edition) 2014, MY15. Salesman looked at vehicle and offered $5000. When I looked shocked he said why how much do you want for it? Was already offered $10000 at another Jeep dealership who we have bought a new car from. Wanted to compare the trade in price. Car has full roadworthy and just came out of 5 year warranty. I would rather drive past every brand of motor vehicle than to buy a new car through this group. $5000 is a ridiculous price to be offered for the car. Sellmyc...ar.com.au already offered me $8900 without seeing the car based on full roadworthy, no damage, no repairs outstanding, full service history, mid range klms, tyres in good condition and factory extras. Very disappointing experience and a complete waste of my time.
didnt want to know me
looked at buying mg3 for wife walked around yard 15 min walked into show room no one around you know what you have just lost a sale was all cashed up ready to buy
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