I was very interested in a second hand car they had in stock, called not once, not twice but 5 times and still no one could tell me if it was still in stock. Drove out from eastern suburbs of Melbourne which was 24KM but over an hour due to traffic, pulled up and asked if they had the car thankfully they did but it felt like they were downgrading you for buying a second hand car, this car was going to be used as the run around no fuss sort of car, they were the pushiest sales people I’ve come across, one of the used cars salesman has no respect...for anyone or anything. He started looking at my car touching it and slamming the doors thinking we were going to trade it in, which we had no intention of doing and didn’t even ask. I came by myself without the rest of the family but he still insisted I put a deposit on the car as it would sell instantly. I did that and was told there was a cooling of period of 3 days. After all the paperwork was done I was finally able to leave! The next day we wrong up saying that we no longer wanted the car mainly down to the lack of respect shown by northern motor group. They didn’t want to hear about it and hung up the phone. Eventually, after a few more days we got our money back. AVOID LIKE THR PLAGUE!!
cleaned paint work
Fob chain on keyless entry was playing up after change battery for my Jeep Renegade. Problem was husband had not put it in correctly. Just wanted to say thank you for the amazing job your crew did on cleaning the car, after was realized there was no problem and no charge. Jeep looked almost new after arriving dusty and looking rather ordinary. Also take Jeep for regular tune ups and services always come away feeling happy and safe.
Waste of time
Had a pre-determined meeting time with Damien to see an advertised car. Left work early, drove quite a distance only to arrive and be told that the car sold this morning. A courtesy call to let me know not to come as the car had been sold would’ve been appreciated.
Northern nissan Bundoora
We were very pleased with our purchase of a Used Car from Northern Motor group.Thanks to Corey help me out from the start to finish. He was knowledgeable and friendly. Love this car, couldn’t be happier.
Honest and helpful Salesman Damien at Bundoora
Damien was so helpful. He was not pushy and was very accommodating to our needs. . Great Salesman.
We were very pleased with our purchase of a Used Car from Northern Motor group.
Don’t trade in a car here!
Went in today to obtain a trade in price for our Jeep Compass (North Edition) 2014, MY15. Salesman looked at vehicle and offered $5000. When I looked shocked he said why how much do you want for it? Was already offered $10000 at another Jeep dealership who we have bought a new car from. Wanted to compare the trade in price. Car has full roadworthy and just came out of 5 year warranty. I would rather drive past every brand of motor vehicle than to buy a new car through this group. $5000 is a ridiculous price to be offered for the car. Sellmyc...ar.com.au already offered me $8900 without seeing the car based on full roadworthy, no damage, no repairs outstanding, full service history, mid range klms, tyres in good condition and factory extras. Very disappointing experience and a complete waste of my time.
Absolutely disgraceful communication and customer service
After having to wait a month for them to get the part in, Breeanne Carter was on reception we were getting a part fitted for our air con, I made the appointment for 9 and we were there on time and the girl at reception said you can collect it at 4 and I said no when I booked it in the girl said it only takes an hour on the hoist, I booked in a month ago and she said they had 3 jobs big ones before mine, I said I am booked in at 9am.. then she came back to say I can have it by lunch time, I rang them at 12.45, she was at lunch and I was told it ...was ready, we had to get a cab from the shopping centre because the shuttle service is now only taking people at 9 and 10 and picking up at 4, ridiculous, so we got home at 1.10pm and they messaged me at 2.45 to please collect my car by 5, disgraceful! We had already picked up the car and was home ,what a disgraceful unprofessional business I will not be returning my car there this happened yesterday 11/11/19
Bad service have
Have a Nissan Qashqai has done65.000 is like new,recently have no air conditioner working ,blowing hot air inspected by local mechanic &found hair line leak in condenser mechanic advised me to take back to Nissan .no way this should happen after only4&1/2 years let alone any time .absolutey no assistance from them what happened to customer service
Courteous and Helpful
I attended Northern Jeep for a diagnostic of my brakes on the 20th of August after purchasing my 2018 Jeep Compass Ltd from Ballarat. They were friendly and had great availability that suited my times and roster. The staff were welcoming, easy to coordinate with, and organized. My service diagnostic took approximately an hour but I was incredibly pleased to find that they had done a warranty software update for free as well. When I found out my brakes needed to be deglazed, they were more than happy to find a date that suited me but also coordi...nated with the dealership to conduct the service there without me having to organize a thing. Jason was incredibly professional and easygoing. I greatly appreciate what they've done for me and would definitely come back again!
Do not buy a car from this dealership
I was given wrong information by this dealership in regards to the service, after market radio (which was recommended and sold by them and turned out to be non-compatible with Jeep features) and so on, on the day of purchase, after wasting my time speaking to different levels of people (numerous times) in this dealership, none of concerns and frustrations have been appropriately addressed or attended to...
Do not buy your car from them!
Purchased a Grand Cherokee summit from Northern Motor Group. Every since day 1 all we have had is issue after issue with this car. Booked the car in 2 weeks in advance as that was the earliest time they had a hire car available to arrive and my wife to be asked to come back tomorrow as no car was available. Service manager Jason also said because the car had been serviced at Jeep Essendon fields that they are independent and not responsible.
The car had over heated under the bonnet and burnt and melted wiring and tubing but apparently it was going to cost $150 per hour to diagnose what the issue was and they were unable to estimate how long it may take to find issue.
Would expect much more for a $90k car.
Big Heartbreak Disappointment
where do I start....6th of July 2019
Well I purchased a Grand Cherokee SRT 2017 brand spanker and have nothing but major issues.
This article is about the service department and not the dealership.
I picked my car up 2 years ago and Anthony made us aware of the fault on the dashboard, drove it for 2hrs and then parked it into the garage for 6 weeks.
From there the issues had started and are still going to date. KMS as of todays date are 37,000
All issues i will put it in point form below:
transmission cooler pipe had burst.
changed shockers 3 times on 1 side and 2 times on the other side
carbon fibre trim on dashboard replaced twice
dashboard replaced being faulty due to manufacturer...
RIP OFF'S & SCAMS - BEWARE!! DON' GO HERE.
Brought a new car from these idiots and been nothing but problems and issues with the car, which they have not resolved which now result in legal action in court.
Intestate car purchase (Great service with Terry)
Looking for a Jeep in my state was very limited, checked out a few cars at northern group online and there were a few that caught my eye. Received a follow up call from Terry, who asked a few related questions about what I was looking for. A Jeep limited was my interest but I was very nervous about buying a car I had not seen my self. Terry sent through numerous photos, described the car, and said it’s a nice car. Terry spoke through the vehicles history, state of the exterior and interior, engine report and tyres etc etc. I ordered the car wit...h Terry arranging interstate transfer and taking before transport photos to cover off on any transport trouble. The car landed in great nik, great car. Perfect colour and paint, nice drive, stereo is awesome, great features on the car, drive smooth as pie. Lucky to have a nice car car purchasing experience. Thanks Terry, greatly appreciated.
Excellent sales guide and flawless progress from inquiry to actual pick up my new car
Many thanks to Robert Costanzo for helping me with a hassle free purchase of my Jeep Cherokee. Awesome guy with very professional and respectful attitude who was actively listening to my request and and finally found it for me. I highly recommend if you want to buy a new car, then he is the right guy to make you get there! Thanks again Robert!!
Terrible Service Dept
Took our vehicle for 20,000 klms service today . Reception 'takes' you to service 'sales' guy who has every 'add-on 'extra pre typed on sheet ..Then quotes in lots of $30.00 each time these 'add-on ' extras.NEVER mentioned plus GST!!..We told them we qualified for the 10% 'service discount' as sent via email ..Our discount was not the full 10% but 'selective' items only????..This was not detailed in fine print anywhere!!?
They also fail to advise the prices they quote do not include GST..
At the door to drive away I checked the paperwork and c...
Lying, misleading and extremely disappointing
We live interstate and due to lack of suitable vehicles locally, from seeing the vast range of used Nissan Qashqai's online at Northern Nissan Bundoora, Vic., we regretably chose to purchase what we were told was an ex "Nissan Australia" Qashqai with just over 15,000km on the clock. (I should point out that most similar Qashqai's here in SA are ex-rentals which I had told the Northern Nissan salesman we were not interested in). We purchased flights for the family and booked several nights accomodation in Melbourne as we planned to drive the ne...w car back. 2 days before we were due to pick it up we get a text message from the sales guy we'd been dealing with saying it had nearly 4,000km extra on it! Their explanation was the advertised odometer reading in the online ads is an "estimate only"?! They could not explain the 4,000km difference nor could they say why the lower mileage was recorded on the "legally binding" signed contract they emailed me. After a few phone calls and much frustration, we renegotiated the purchase price. We collected the vehicle as planned, but soon discovered the lane-departure warning was defective. I brought this to the attention of the sales guy but he suggested it would likely rectify itself on the drive back home. Not surprisingly it didn't, so we've already had to book it in for repairs. BUT HERE'S THE WORST PART... I have queried why the service book didn't have any recorded service other than the 20,000km service done a few days before we picked it up. Northern Nissan told me "it wasn't a problem". I looked into things further and have since discovered the previous owner of the vehicle was Ezy Drive Car Hire!! (probably explains the extra 4,000kms). Further enquiries then showed this car hire business has the same registered address as Northern Nissan! I've phoned the sales guy we dealt with and asked him for an explanation. He tells me he no longer works there and was very sheepish when I asked some questions about it seemingly being a hire car, despite me telling him we did not want an ex hire car.
Find a different place to buy your Jeep
I purchased my Jeep Grand Cherokee from this dealer a little over 4 years ago, I'm happy with the car, sure there's been a few issues here and there but nothing crazy. I have however never had one good experience with their service department, every single time I have had it served something has been missed/ignored etc. However stupidly I keep going back, I booked it in for it's 150km service 7 weeks in advance because I absolutely needed a loan car, I was assured that it was confirmed etc, on arriving (and after waiting almost 40 minutes to ge...t served) I was told there's no loan car on my paperwork, I told the guy I had called to confirm etc. He asked me to sit back in the waiting area then 10 minutes later came in and told me they were just washing it and it would be about 10 minutes........ 15 minutes later he then tells me they have alot of overdue loan cars out at the moment on long terms loans as they have had a few issues... (gee good to know Jeep is having issues) I asked him what happened to the car he said they were washing...... he simply had no idea how to answer that I'm thinking he had forgotten about his previous lie.... I started to get grumpy as I spend a significant amount of my work life in my car and had been very clear when booking and again when confirming that I would be able to use a loan car as I need a car well he told me I could have one mid morning but then couldn't confirm at what time mid morning was by now it was 9:30 (I arrived at 7:45) I then realized that the sales guy's sent me a reminder that my warranty would soon be up and I should come check out the new range and take one for a drive to the local shopping center for breakfast, I asked him to call those sales guy's and see what they could do to appease a customer who had already spent $80k with them, apparently they weren't interested. I then grabbed my key from the moron in the service department and drove down to the dealership, explaining to the sales guy what had happened and asked to see the GM, he proceeded to go tell his colleague all about it before climbing the stairs to the boss, so guess what guys.... at 9:30 in the morning when you have no other customers or background noise you can literally hear EVERYTHING being said upstairs while standing in the downstairs area and to my 'surprise' he didn't want to come and speak to me so on hearing this from downstairs, I walked out and to be clear I will NEVER reccomend buying or servicing any type of car from this dealer it's simply not worth it. I will be finding a new Jeep dealer to take my car and money to because these guys are a pathetic joke from the top down!
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