NRMA Car Batteries

Required roadside assistance, needed a new battery, NRMA battery replacement was installed by road service attendant, installation was quick. The battery is working well so far.

My car battery died suddenly and my daughter and I were stranded. I dialled the NRMA Roadside Assistance number already saved in my phone and easily followed the prompts to request assistance and notify my location. A text message advised we had a 1.5 hour wait and next steps. I put the hood up and had the emergency lights flashing, to help the… Read more

NRMA staff member find us in a busy car park. Within 45 minutes, John arrived, checked the battery, confirmed it was dead and offered to replace it on the spot. He was quick, efficient and knowledgeable - turns out he's not only a whiz with car batteries, he's also an expert Toyota mechanic, which was helpful as he identified a loose cable that he also repaired in minutes. The customer service, prompt and efficient repair, and ability to get home before a rain storm hit was worth every cent of the $275 to have the battery installed and be back on the road in no time! Very grateful customer...

Giving credit where credit is due, the whole NRMA battery replacement process was hassle free. Online booking was very easy, allowing me to pick a time that suited my schedule. Terry (NRMA patrol) was very friendly, professional and knowledgeable, which made the battery replacement experience pleasant. Terry's efficiency ensured I was able to get back on the road in no time at all.

Had a flat battery which needed replacing. The battery was not a regular size carried by the patrol. They organised the right size replacement battery and it was promptly delivered and installed. They checked to see if there were any other problems… Read more

and then recoded the electronic system. I was very impressed by the way the patrol handled the matter. The patrol was very friendly, quick, efficient and effective and I have no hesitation in recommending NRMA Road Service.

A friendly NRMA face is always welcome and reassuring. The job will be done checked and made the member feel relaxed and informed perfect stages of repair. Show reply

Booking online was easy and the technician (Fairuz) arrived on time. He was very professional and helpful. He explained to me the differences between the two types of batteries suitable for my car and replaced my battery professionally and efficiently.

Couldn’t be happier with the battery replacement service from NRMA. My car died on me early in the morning and I wasn’t sure what to do, but the roadside tech arrived quickly, ran a full battery health check, and had me back on the road in no time with a brand new battery fitted on the spot. The technician was friendly, explained everything… Read more

clearly, and didn’t make me feel rushed at all. He tested the alternator and charging system too just to make sure everything was in order — that kind of thoroughness really stood out.

Pricing was fair and transparent — no surprises. The whole process from call to completion was smooth and stress-free.

I’ve been an NRMA member for a while but this experience reminded me exactly why it’s worth it. Highly recommend their battery service to anyone who finds themselves in a bind. Top-notch service from a team that genuinely cares.

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I recently needed roadside assistance from NRMA, and while the actual technician who attended was very friendly, professional, and helped make a stressful situation much better, the process of contacting NRMA was extremely frustrating. If someone is stranded on the roadside, stressed, anxious, or even panicking, the last thing they need is an… Read more

automated phone system with endless options, advertisements, and multiple sub-menus before being able to get help.

During the experience, I felt frustrated, overwhelmed, and unsupported while trying to get through the phone system. Instead of feeling reassured that help was on the way, I felt more stressed having to carefully listen through long automated messages and repeated options just to reach assistance.

The technician who arrived was excellent and made the overall experience much better with his friendly attitude and helpful service, which is why I’m not giving a lower rating.

NRMA should seriously simplify their phone system, especially for roadside emergencies, so customers can get help quickly without added stress.

Have been a member for ever and can't remember the last time I might have called. From the moment I called to the repair of my car I was so impressed with the service I received. The customer service person I dealt with was kind, caring and explained it may be a long wait. I explained I had an unwell husband in the car and a grandchild and on… Read more

a day where the wait time was 300 minutes due to their site going down, she promptly marked my job as priority which I was so thankful for. Some 10 minutes later I had a representative called Matt call and try to ascertain what the issue might be and he identified that it was probably battery. Then Moonee the tech arrived and he checked the car - agreed that it was battery and he left to secure one and returned to put it into the car. The whole process took 2 and a half hours from the call to completion, but because I was treated so well and knew what was happening I did not mind at all especially considering the pressure that NRMA was under due to their website crashing,. Well done and thank you NRMA.

Having only just finished reading the latest NRMA magazine article about failing winter batteries it felt like providence that I should go to start my car this week only to discover a flat battery myself. Fortunately a very simple call to Road Assist and just 40 minutes later the battery was replaced. Interaction with both the ‘phone operator… Read more

and Brad the mechanic was very good and surprisingly the cost of the battery had only increased by $15 in three years.

I was extremely impressed with the service I received from NRMA. A wait time of only nine minutes for a replacement battery is outstanding by any standard. NRMA was easy to contact, and every staff member I dealt with was courteous, professional, and engaging. The technician arrived promptly, was highly competent, and took the time to provide… Read more

helpful advice on the ongoing care and maintenance of my battery terminals.

From my initial call through to the completion of the job, the entire experience was efficient, friendly, and reassuring. I genuinely have nothing negative to report. The service exceeded my expectations, and I would not hesitate to recommend NRMA to others.

Thank you for providing such excellent customer service.

Had my battery replaced by NRMA today and couldn’t be happier. Quick service with a smile, and he took real care making sure nothing on the car was scratched or damaged — even though the setup is pretty fiddly. Proper old‑school service done right.

Assistance amazing but 25 year membership does nothing when it comes to battery replacement costing. NRMA replacement batteries on the highest end. Opinion is taking advantage when, due to your situation, you have no choice but to purchase.

I had a battery put in on 29 December 2023. The 7 February 2025 I find myself broken down with a battery with a dead cell. I called road service to find that the battery only had a 2 year warranty. She told me that because it was just out of warranty they will contact me when the battery was tested. It’s now 23 February and I am driving around… Read more

with a dead battery and I had to buy another one. DO NOT BUY BATTERIES FROM NRMA. I wish I read the reviews before buying but when I was stuck at n a car park by myself at night my choices were limited. After being a member for 44 years, it means nothing to them.

When I got my car back from its regular service, the engineer told me that the battery was not performing at full capacity. I was told by him verbally that it was only operating at 49%. This was a new battery purchased from the NRMA with two years left from a three year warranty. This was also the second time that I used this service, of their… Read more

battery division, and the previous time resulted in a bad battery as well that had to be exchanged. Anyway, long story short; After my call to the NRMA it was arranged for a service person to come out to check the battery condition. The first thing he did was to start the car three times and then leave it running. I thought this was strange as this would help to put a positive charge into the battery before testing it. Anyway after leaving it running for a while I asked him if he was going to test the battery. He said yes, what kind of test do you want me to do. I was initially shocked at this response because wasn’t he supposed to be the expert? So I explained that the engineers report said that the battery was faulty and not holding a full charge. He asked for proof so I showed him the report which clearly stated that the battery was tested and failed the test. His response was that the report didn’t state any figures so there wasn’t any way he could confirm what the problem was. So I asked him to carry out his own test to see the battery condition. After a lot of arguing, and him asking me what kind of test I wanted him to do, not knowing any better I said that I believe that the battery should have between 12v to 14v for starting purposes. He said “fine” and put a meter across the terminals to show me that the battery had a charge of 12.4v. I somehow knew that this couldn’t be the whole process of testing, so I insisted that he change the battery because of the faulty report. He was not prepared to do this, so I phoned a NRMA manager to discuss. I spent the next twenty minutes or so discussing with a manager at the Gosford Office what needed to happen to resolve the situation. As far as I was concerned I needed a new battery to replace the faulty one. Bearing in mind that this had happened before and still had two years of warranty to run. She wasn’t prepared to do this and said that the best she could do was to refer my complaint to their complaints department and someone would respond within ten days! I told her that really wasn’t good enough but what else could I do? During this time, about twenty minutes or so, I hadn’t noticed that my car had been left running. When I asked the NRMA mechanic why my car was running, his reply was beyond belief!!! He said “so that it will be nice and warm for you in the morning”. What? The morning was about twelve hours away, so there was no way the car would have been warm the next day. I didn’t know if he was treating me like an idi*t on purpose or whether this was a very warped sense of his humour. I confronted him and told him that I thought the reason he left it running was so that a higher reading would show on his meter if re-tested. At about this time the manager, who was still on the line, told him to leave and I was just left stranded without knowing what the heck was happening or going to happen. I obviously was far from satisfied, and now having to wait ten days for their complaints department to contact me. So the next day, I decided to see if I could get further results from my engineer who had initially carried out the battery test. He told me that he had photographic proof of the reading from the meter when he tested the battery. He then sent me a photograph of the recording showing the results of all the tests done by him, which was quite comprehensive. So I called the NRMA again and asked to speak to one of the managers. The person who answered told me after a few minutes that there were no managers available that wanted to speak. So I asked how we were going to resolve the situation now that I had proof of the battery condition. She offered to send another service person around to carry out another test. You can imagine how frustrated I now felt about going through the same routine that I had gone through the previous day. Anyway this is what happened. The new service person was a gentleman and genuinely wanted to help. This was the old NRMA that I used to know. I showed him the photograph and the test report. He said he would carry out another test on the battery and compare the two results. His test showed that the battery was now only operating at 40%. So without any further hesitation he replaced the battery and gave me a new three year warranty. So my question has to be…. 1/ Why didn’t the first service person carry out this test? 2/ Was he trying to save money for the NRMA? 3/ Is this how they teach their service people? 4/ Or was he just being obstructive for unknown reasons. Whatever the reason, I will not be using their battery service any time in the future and I would suggest that anyone reading this submission be very careful about who you choose to replace your battery.

Had a flat battery yesterday, had been thinking for a while how long the NRMA battery that was replaced 8 years ago was going to last. The NRMA service guy said 5 years is about the usual, so he said I did well, that is why I had no problems fitting a new NRMA battery.

When my car battery died after a quick run to the shops on a Saturday night, NRMA were there in less than half an hour. I used the NRMA app to contact NRMA, which was super easy and clear. I was kept informed as to arrival time and once the patrol arrived he was professional and knowledgeable. If anyone out there isn’t an NRMA member, they should… Read more

be. You might not need them often but the peace of mind to know they’ll be there to help you anytime and anywhere is priceless.

Brilliant, reliable, trustworthy service. Could not recommend NRMA enough. NRMA membership was the first thing my father asked I get when I bought my first car and its the same advice I gave my daughter and will for my sons.

The service person on both phone and in person was beyond what I expected. I was on the road really quickly with issue explained well. Serviceman Paul was very considerate abd friendly. Good experience in a bad situation.

My wife and I went out to buy breakfast. Returned to car and it would not start. Called NRMA Call was answered immediately. Operator was polite and knowledgeable. I was updated twice with calls of the estimated arrival, by sms as well and again by Road Service Patrol. Rob introduced himself by name, explained the process and kept me informed all… Read more

the time. Rob also checked other parts like the alternator to make sure it was only the battery. I was informed of the price and sought my agreement before proceeding. I can recommend NRMA Road Service. Has been using them for the past 41 years and always impressed by their service and care. Value for membership!

Flat battery. Patrol mechanic performed an excellent service at replacing my battery in a busy carpark. Had me back on the road in 15 minuets. Very satisfied with the service.

NRMA is as prompt as possible, always helpful, and in my experience if it is something that they cannot do roadside the tow truck has come promptly. Always lovely helpful and cheery people that come to help.

Wow! Fast service. Tested and changed my battery in no time. Wait time from my call was only about an hour. Great, friendly service and with a fair price and 2 year warranty. Perfect.

> The mechanic who attended the call was extremely friendly and professional, especially considering it was late at night. He clearly explained what the issue was and provided a solution straight away, which turned out to be a battery problem. I was also very impressed with the response time. From the moment I requested assistance to the… Read more

mechanic's arrival, it took less than 30 minutes. The service was incredibly fast and efficient.

Unfortunately, I can't remember his name, but I would really appreciate it if you could pass on my sincere thanks to him. His professionalism, friendliness, and willingness to help made a stressful situation much easier.

Experiences like this remind me that joining NRMA was definitely the right decision. I am very grateful for the excellent service and support I received. Thank you.

What a relief to know that when my battery died on the road I could ring and have a service person arrive within 1 hour to supply a new battery. From the first contact on the phone to the fitting of the battery I was treated courteously, professionally and reassured the problem what be resolved.