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NRMA Home Insurance

NRMA Home Insurance

1.9 from 352 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by NRMA Insurance

Reviews

  • Value for Money
    1.8 (164)
  • Transparency
    1.9 (142)
  • Customer Service
    1.9 (175)
  • Claim Resolution Time
    • <1 week (9)
    • 1-2 weeks (6)
    • 2-4 weeks (2)
    • 1-2 months (15)
    • 3+ months (65)
  • Claim ApprovedYes (57) · No (41)
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david
david
  • 3 reviews
  • 2 likes

hopeless co not able to start repairs after 3 months

published

going nowhere with this lot, using some outsider with language problems, did not even start the claim, as they said the roof is dirty????????????? poor darlings , they must be wanting white gloves

Value for Money
1/5
Transparency
1/5
NRMA Insurance
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david
david
NRMA Insurance
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Kev
KevSydney Surrounds, NSW
  • 4 reviews
  • 4 likes

400 days since claim was lodged. Still waiting, waiting, waiting...

published
Value for Money
1/5
Transparency
1/5
NRMA Insurance
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Kev
Kev
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  • Verified

Waiting an hour on a queue with screechy, noisy muzac and ads is a flagrant disregard of any care for an NRMA customer

published
Value for Money
1/5
Transparency
1/5
NRMA Insurance
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NRMA Insurance
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Very overpriced and customer loyalty not valued

published

Quote for building and landlord insurance - came in $2000 more expensive than the other insurer that we have now changed to. Have been with NRMA for over 50 years - they wouldn't price match, did not care in the slightest that we would cancel our policies with them. Absolutely do not value customer loyalty at all - very disappointing and upsetting.

Value for Money
1/5
Transparency
3/5
NRMA Insurance
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KGE
KGESydney Surrounds, NSW

2018 hail damage and years later still dealing with damage/new leaks from their repairs

published
Value for Money
1/5
Transparency
3/5
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Kelly1977
Kelly1977Sydney

9 weeks and still waiting for 24hrs response to 'make safe' home is not water tight - No Help In Your Time Of Need.

published
Value for Money
1/5
Transparency
1/5
NRMA Insurance
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Kelly1977
Kelly1977

Hi there, yep spoke to many many many webchat consultants and raised complaints via your link already, no response other then the automated 'we will reply within 5 days' which they do not.

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Absolute rubbish

published
Incentivised Review No
Coverage TypeHome & Contents
NRMA Insurance
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Koala lovers
Koala lovers

I'm paying for this service so I don't know why I should be doing all the follow up work.

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Next

Similar experience to others posting here.

published

Storm damage, all goods, some repairable items, destroyed and removed by Restorex then claim declined. However, the claim declined I had never made, ie damage to the building. I had only ever claimed contents - these did not get a mention. Laughably, the reason for the decline of the claim I had never made in the first place was that there was no damage to the building due to ‘lack of maintenance’!!! I know this sounds weird. It was! The whole tortuous 9 months I spent fighting the claim. No stars! Never again!!

Incentivised Review No
Coverage TypeHome & Contents
NRMA Insurance
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Jen
Jen

I have submitted the claim no. through the above link provided. I will only accept contact in written form due to experiences endured throughout this particular claims process.

NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Thank you so much. We have received your message and will communicate with you there. Thanks again. ~ Jean

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MRT
MRTSydney, NSW
  • 5 reviews
  • 44 likes

Problem using overseas call centres

published

The issue having this type of overseas cheap service creates more problems for the customer when they cannot provide correct information .

This maybe a cheaper option to use overseas call centres but NRMA charge us top dollar to join for low grade customer service . Poor knowledge lead to poor results.

Value for Money
1/5
Transparency
1/5
NRMA Insurance
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Not Happy
Not HappyNorthern Region, NSW

STAY AWAY FROM.NRMA! SHAM!!

published

This company is only good at one thing. Taking your money and giving you nothing in return! Take your business elsewhere and tell all.yiur friends and family the same. This business should go under! Storm damage not paid, broken bathroom water pipe apparently not am accident and our fault! Total disgrace!

Value for Money
1/5
Transparency
1/5
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Julie
Julie
  • 2 reviews

Absolute sham product.

published

In the process of moving all our families insurance policies due to the way we were treated last year. We were underpaid by $10,000 to repair our bathroom and lounge room floor after a toilet leak. Our multiple quotes were $10,000 over the NRMA preferred repairer (who we did not wish to use due to their bad product reviews). One boy treated us with such disrespect that I was extremely upset. NRMA is not the company that they once were we are sadly moving on after over 30 years so are many of our family members.

Value for Money
1/5
Transparency
1/5
NRMA Insurance
Care TeamNRMA InsuranceSend a private message
Julie
Julie

I have sent my details and claim number and the response was not what happened I have asked for this to be escalated maybe I can stop
This happening to iothers

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Peter Johnston
Peter JohnstonMid North Coast, NSW
  • 2 reviews
  • 4 likes

Pathetic

published

Had Restorex and HBI ringing me to rip out cupboards and carpet after flood damage claim . Told them to wait until approval only to have the claim turned down . Just lost our business.

Incentivised Review No
Coverage TypeHome & Contents
NRMA Insurance
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Home and Contents Insurance

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Sandra
SandraSpence 2615, ACT
  • 2 reviews

Cheapest is always not the best. Be prepared to do all the leg work yourself

published
Value for Money
1/5
Transparency
1/5
NRMA Insurance
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Sandra
Sandra
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withnail
withnailSouth East Queensland, QLD
  • 2 reviews
  • Verified

Been with them for years but it became a joke

published

Too expensive, the support is nonsense and there is no value add for the additional $500 a year more than the nearest competitor.
They also do nothing to try to keep you which is pathetic.

Transparency
3/5
Customer Service
1/5
NRMA Insurance
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Storm damage claim accepted, house stripped, NRMA declined the claim

published
Value for Money
1/5
Transparency
1/5
NRMA Insurance
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Questions & Answers

Malcolm H.
Malcolm H.asked

Hello MAlcolm Hunt 27 Alma Street Clontarf Nsw.
Our old house insurance dropped as the nrma notice letter was lost at the post office. Spoke last Friday and gave all details...think the number is QTE 789810966.
Know it’s holidays but was told new notice of cover would come today with payment link for us to pay.
Any movement there thanks...Malcolm

1 answer
NRMA Insurance
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Dan M.
Dan M.asked

Solar power and Inverter. I have just noticed that the solar is not working it looks like the inverter I have looked on my electricity bills and it hasn't worked since January this year, some time around then a possum go electrocuted on the power box over the road and it cut the power to the neighborhood but it was like there was still power surging through the house because lights and stuff were still flickering,we had to turn the power off at the fuse box . I am wondering if the solar inverter is covered in my home and contents insurance.

2 answers
Bev - Steve
Bev - Steve
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Hi Dan, thanks for reaching out to us today.

Please contact us on 132 132 to discuss your claim, or you can lodge online here https://www.nrma.com.au/claims/car-insurance. ~Bec

Glen Mc
Glen Mcasked

I have just received my NRMA Building Insurance renewal due on 20/5/2021
There is a premium increase of 14.98%
This seems a rather big increase on the previous year.
As I have not made a claim for some time I was wondering why such a large increase?
Does this increase apply to all holders of building insurance or just mine?

2 answers
NRMA Insurance
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Glen Mc
Glen Mc
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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Funeral, Home and Contents, Income, Landlord, Life, Motorcycle and Travel
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