NRMA Home Insurance

going nowhere with this lot, using some outsider with language problems, did not even start the claim, as they said the roof is dirty????????????? poor darlings , they must be wanting white gloves

Am posting my emails here as you have not responded to a single one! I hope people read this and stay away from your company.

Claim # - [Content Removed]

March 7 2022 - (One year after claim was approved) About a week ago I spoke to someone from NRMA regarding Flooring Xtra's lack of communication. The owner, [Name Removed], came to our house on 29th November 2021 to look at the two different colour carpets etc and he promised to get back to us the next day. Fast forward 3 months later and he hasn't got back to us, ignoring my communications....

What I am claiming for is not of much interest to anyone. Nor is the ridiculously long time to sit here waiting for "someone from the claims department to contact" me.

However, trying to speak to someone where it takes an hour on hold to screeching, repetitive jangly music and repetitive ads is almost unbearable.
When you finally get put through you want to strangle someone because you are so frustrated with their level of negligence.
Why can't the NRMA have a simple queue-call-back facility, where your place in the queue is reserved and they...

Quote for building and landlord insurance - came in $2000 more expensive than the other insurer that we have now changed to. Have been with NRMA for over 50 years - they wouldn't price match, did not care in the slightest that we would cancel our policies with them. Absolutely do not value customer loyalty at all - very disappointing and upsetting.

December 2018 hail damage on roof and years later still dealing with damage/new leaks.
Our roof was replaced after a long wait and since then we have dealt with constant new leaks.
Each new leak requires volumes of emails, phone calls, home visits and ongoing anxiety. We are up to our fourth repair in our lounge room and a new leak in our food pantry which we notified at start of year in connection with all the previous repairs. Why it cannot be fixed correctly in a timely fashion is ridiculous and caused our family ongoing stress. We have be...

Our home was damaged with the recent floods - water leaked in though a light fitting in our primary bedroom, we logged a claim and it was approved. We have been with NRMA for many years for all our insurance.

To date, five weeks later, the original small leak in our primary bedroom that could have been fixed in a day continues to be a nightmare, full of stress and anxiety as the damage increases daily living in a house that is still not water tight.

We have followed up endlessly with NRMA and the NRMA contractor, John Lyng Group over the las...

Made a claim as had damage and mould from a water leak from 2021 March storms, still waiting for repairs to take place. NEMA keep taking my money but have not provided me with a service. I have been with them for at least twenty years and have never made a claim and this is how I am looked after. Thankyou NRMA for nothing. All you seem to be doing is looking after the home and contents of koalas, as your advertisement shows. To this day I am still waiting for the repairs to take place. I have even called you twice in the last three weeks, and c...

Storm damage, all goods, some repairable items, destroyed and removed by Restorex then claim declined. However, the claim declined I had never made, ie damage to the building. I had only ever claimed contents - these did not get a mention. Laughably, the reason for the decline of the claim I had never made in the first place was that there was no damage to the building due to ‘lack of maintenance’!!! I know this sounds weird. It was! The whole tortuous 9 months I spent fighting the claim. No stars! Never again!!

The issue having this type of overseas cheap service creates more problems for the customer when they cannot provide correct information .

This maybe a cheaper option to use overseas call centres but NRMA charge us top dollar to join for low grade customer service . Poor knowledge lead to poor results.

This company is only good at one thing. Taking your money and giving you nothing in return! Take your business elsewhere and tell all.yiur friends and family the same. This business should go under! Storm damage not paid, broken bathroom water pipe apparently not am accident and our fault! Total disgrace!

In the process of moving all our families insurance policies due to the way we were treated last year. We were underpaid by $10,000 to repair our bathroom and lounge room floor after a toilet leak. Our multiple quotes were $10,000 over the NRMA preferred repairer (who we did not wish to use due to their bad product reviews). One boy treated us with such disrespect that I was extremely upset. NRMA is not the company that they once were we are sadly moving on after over 30 years so are many of our family members.

Had Restorex and HBI ringing me to rip out cupboards and carpet after flood damage claim . Told them to wait until approval only to have the claim turned down . Just lost our business.

Please ensure you understand cheapest insurance isn’t the best. Our house and cars were damaged 5 weeks ago still to date we have no outcome. We don’t expect it all to be shiny and new and or fixed right now but. NRMA on our initial call to them 24 hours after the storm where amazing made us feel valued told us it’s ok we can do this and that to support you. This is where unfortunately it stops. 5 weeks and nothing done we ended up having a 24 hour make safe placed on our house by NRMA meaning they would fix the dangerous items at home within 2...

Too expensive, the support is nonsense and there is no value add for the additional $500 a year more than the nearest competitor.
They also do nothing to try to keep you which is pathetic.

After a storm damaged the front of the house in early 2019, i submitted a claim. The claim was accepted and contractors by NRMA stripped the front of the house to repair the water damage. the builders found water damage to the roof trusses. This was reported back to NRMA who failed to notify me. They organized an engineer to view the damage and write a report again i did not know what was going on. NRMA called my on the phone and stated that they would not be going any further with the repairs and that it was up to me to finish it off, no expla...