NRMA Home Insurance

I lodged a claim for storm damage one month ago and we are still debating was is to be included in the repairs. Their assessor spent 20 mins in his inspection and missed 12 items which I have documented and referred back.
It has taken me 3 days of waiting on the phone for up to two hours at a time to finally get an answer yesterday. Very poor service and we fell sorry for the poor people answering the calls as they are unable to resolve anything.
Nonetheless, we are still debating whether the additional items would be included and we are still waiting.

This is a concern to us as the flood included storm and sewerage water damage to the house and have no idea when they are scheduling the repair work.

Never again NRMA!

I have had a claim lodged for over a year. I still cannot get a resolution despite numerous calls and daily emails/complaints. I was eventually sent a letter but they forgot to attach it so I am none the wiser as to the contents of the letter.

I lodged a claim nearly three weeks ago, and I’ve had to be the one calling to make sure it is progressing. Many times on hold for more than an hour at a time with having to call back multiple times, due to incompetent staff, wasting literally two full day’s, plus. When we finally get to discuss settlement they were only going to offer just over $200 for a new amplifyer. I am moving back to Suncorp as they provide excellent service, they are prompt and can problem solve. Terribly disappointed with NRMA.

I have had not herd back from NMRA home insurance since lodging my claim back in December. I try to call on 4 different occasions and have to wait for over 30 minutes, on every occasion the overseas representative advises he has to transfer my call which never gets answered. Have to say that I don't think I can remain with NRMA and have 4 insurance policies with them. Unfortunately, after 7 years with NMRA I now know that I am not a valued customer. Thanks.

Submitted a claim on the 15/2/2020
Can never speak to a consultant on the phone always put on hold then disconnected
Tried messaging get silly response
All I want is answer, I have never dealt with such incompetent company

Storm claims = and your getting very very poor service.
My wife sent an email 10 days ago to claims and we have no response !
rang 3 times to finally get through and again no Knowledge about claim details and playing catch up. making mistakes to claim details.
Under staffing say's a lot about NRMA.

I have 11 policies with NRMA. Their home & content insurance is the worst.
Very hard to talk to someone. They will either ring at odds time at night or they will called you with a very bad line with private number. Whenever asked them to call back right away due to bad line, they never did and sent sms to call back instead. Tried many times to call back but were put to a long waiting time, more than half an hour before the line cut off and they never called back. None of my claims are resolved. Some more than a year. Can't believe this is NRMA.
Worst of all insurances. I am about to move away from NRMA home insurance. Avoid at all cost.

Nothing but good experience with nrma. My house got flogged by hail. Ruined my roof, solar, garage doors, glass in my water tank from smashed solar panels. Everything approved. Even covering the extra money on my electricity bill this summer from not having solar. Repairs process still ongoing, but this is due to contractors being flat out, not nrma delaying. Everything I've claimed has been approved and communicated quickly. My claims consultant Alan, is very friendly and keeps me updated and always follows up things that he says he will. Will stick with NRMA for sure.

I have a large tree in my garden from the next door neighbours garden from the recent storm. This is the third week of waiting for this insurance company it!

Tried to lodge a claim for a property I rent to tenants. I gave up after waiting an hour and fifteen minutes, 45 minutes and 30 minutes for a person to answer. Popped into local MRMA office, was told , “We don’t process claims here” I was given number to ring.
I managed to get a claim submitted on line, I gave the number of the real estate property manager as a contact to effect repairs, NRMA did not pass this on to the assessor. I was informed that they would take four weeks to make their assessment, I explained that I was concerned about my tenants (a young family). I have had to engage a local builder to try and make things safe and stop the ceiling from falling in on them.

25+ years loyal customer, had storm damage to home Sunday Night, poor claims process, offshored contact centre, incorrect information provided by consultant, made a claim online and when checking the portal no claim existed, very disappointing experience still waiting for contact by builder, all I received was a TXT msg, I understand there were bushfires, now storms and floods however NRMA could do much better be extending contact centre hours, as waiting 1.5 hrs on a call to have a msg advising due to technical issues we are unable to take your call, looks like NRMA is on the down hill slide and looks like it's time to review our home & contents, car and caravan insurance.

Cost of policy for house & contents way above others here in Australia
Called to discuss but belligerent attitude and I think overseas call centre?
Bye bye after 40 years, the cars maybe next to give to someone else?

I've been on the phone waiting forever with no end in site! This is the longest time I've had to wait fo a operator and the only reason I haven't done it online is because I don't have my insurance details with me and can't start the process.

I have been a loyal customer of NRMA for nearly 25 years but no one cares when I lodged my claim. My house roof has got a big hole in it and a big piece of ceiling crashed down and left a 1.5-2.0 meter hole last Friday evening. After I lodged the claim, I received a couple of emails from NRMA and then nothing has happened. What is the point to have a home and contents insurance ? Very disappointed. I will find another insurance provider soon.