Spoke to someone at 10:12 on Tuesday the 7th of July, I had phoned as I hadn’t heard from NRMA and the assesses and plumber had put there report in on the previous Wednesday the 1st of July. I hadn’t heard anything from nrma, except for an email when I first started my claim saying I could track my claim on My NRMA dashboard, Alas nothing about my claim could be viewed on it.
I hadn’t heard a decision or any progress on our claim so on Tuesday I decided to contact NRMA myself to find out if any progress had been made. our claim was in rel...Read more

We have used NRMA for our car for decades. We thought we used NRMA for home insurance over 5.5 years ago. They are good at taking our money but when it comes to home damaged claims, it's an absolute joke. They don't case manage the claims, so we have to keep calling the customer service every time we want something to happen. Our roof got damaged by a tree on 26 February 2020 and voila over 4 months later it's still not fixed. From cleaning the debris, assessing the damage, get the roof plumber to cover our roof with tarpaulins, it has been ver...Read more

We have had house and contents Insurance with NRMA since 2007
and vehicle insurance and roadside assistance going back over many years. Recently we attempted to renegotiate the policy as we felt we were over insured for house contents. My wife went into our local office
( Bowral) to discuss this, and in the process discovered our premium was about to DOUBLE, we had no prior notification of this, when asked to explain, the Manager said it was "just what the industry was doing"
when asked for any policy statement or verification of this she...Read more

I have initiated a claim against the NRMA on the basis of two reasons;

1. Lack of communication and progress of claim

2. Dispute over the validity of an engineers report that as submitted to the NRMA.

After initially calling the NRMA on the 8th of Feb 2020 to initiate a claim against my policy in relation to damage caused by a storm even, an assessor from ENDATA was sent to my property. The assessor informed me that due to not having enough evidence to definitively see what the cause or severity of the damage caused was, that a plumber would...Read more

NRMA home insurance should be avoided like the plague. I have been a policyholder with them for 20 years, but no more, their service is non-existent. For the last 11 years I've been paying them $200 a month for home and contents insurance it turns out is useless I lodged a claim for damage when a tree came down on my boundary, damaging my shed, the fence, and next door's pergola. That was three months ago - February. In that time no-one from NRMA contacted me after I lodged the claim online. It was impossible to get through to them on the phon...Read more

Made a claim after the severe storm in Feb 2020. More than 45 minutes waiting time on calls and no clarity about the claim. Molds started to appear on the affected areas in the house before assessor turned up, even the assessor does not seem to be interested in what owners are saying, unless he was just racist. A month after assessment NO updates from NRMA, the NRMA App does not give much information. The molds are getting worst so we rang NRMA in early May. To our surprise the operator said the decision is already made to reject our claim....Read more

NRMA INSURANCE don't care - are incapable - or both

A claim lodged in 31st October 2019 (Claim No [Number Removed]), yes 7 MONTHS AGO, for water damage from a leaking bathroom vanity is still not fixed. In January 2020 they said that the shower also needed repair, paid another $1000 excess (Claim No [Number Removed]) found out yesterday (5 months after claim), they HAVE NOT even STARTED work on the shower If you value your sanity in such difficult times DO NOT get insurance from NRMA
Further to the above Have now got to see the r...Read more

My parents house was hit by a storm January/February 2020 and lifted a part of our tiled roof. My Mum rang NRMA to put in a claim and they sent a builder to tarp it up, in the process they cut off our TV antenna and screwed the tarp to the gutter so it now has holes in it and leaks every time it rains now. An assessor was sent out to have a look. Another storm hit and it lifted the tarp again and water went through the ceiling of the house. NRMA was contacted again and they waited over 2 weeks for the assessor to come again and in that time th...Read more

I have had a number of policies with NRMA for 11 yrs now (Not as long as some I must say) I really feel let down as I have been quite an advocate for using NRMA because of their online tools.
I lodged a claim for storm damage in February. An assessor turned up on 01st April. I never heard back since yesterday I decided to give them a call, after waiting for 30mins on the phone I get someone who said she would send me the assessment. If it was complete why wait 5 weeks for me to call? She said the best she can do is offer a cash payout for me to...Read more

I have now been waiting since mid February to sort out a contents claim with NRMA. Carpet was damaged in a storm at the beginning of February. I have had the claim assessed but seem unable to progress the claim any further. I have had no paper work from NRMA, the contracter working for them here is useless. I have tried to ring re the claim a number of times and I speak to a different Phillipino every time. We go through the same steps every time and I'm told I'll be rung back, sent emails and it never happens!
My living area is still in dis...Read more

Submitted a genuine legitimate home insurance claim in February after the unprecedented ferocious rainstorm/hailstorm. I've since expressed my concerns to countless NRMA representatives via numerous emails and phone calls about Construct Services' Builder Report that considered it a maintenance issue and only partial approval was recommended.

I subsequently provided evidence of receipt and photos to prove that I had taken reasonable steps to keep my roof well maintained and in good condition with repairs and maintenance work only done in 2018 ...Read more

I have been a loyal NRMA customer for over two decades. I have referred NRMA to my clients many times over the years, because on paper at least, NRMA seems to offer more than other insurance companies. Yet that will not be happening again.
We have had Home Plus insurance since buying our current home, and paying top dollar for it. Yet, today marks the beginning of week 10 without a functioning fridge. It seems that the Home Plus requirements that a fridge that be under 15 years old, and be reported to have suffered motor fusion doesn't mean an...Read more

It's very easy to set up a policy & direct debit payment. It's also easy to lodge a claim, but if you want to make a valid claim and get a payout within a reasonable time frame that’s another story. If you need someone to talk to it takes endless hours on hold. The NRMA is one of the biggest insurance companies but they are clearly totally under-resourced to cope with major bush fires and flood events.

The phone lines leave you on hold saying long call waiting times, but they give no indication of length of time or whether you have move...Read more

My late husband and myself have been members of NRMA for the last 57 years', and I am appalled with how I have been treated in relation to a home insurance claim. My claim was initially approved, and I paid my excess three months ago, only to ring your customer service team today to see how much longer I would need to wait for repairs to proceed. To my surprise, I was informed that a customer service representative had made a mistake, and NRMA will not honour my claim. I am very disappointed and perplexed, as I have not had any contact with a c...Read more