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hopeless co not able to start repairs after 3 months
going nowhere with this lot, using some outsider with language problems, did not even start the claim, as they said the roof is dirty????????????? poor darlings , they must be wanting white gloves
400 days since claim was lodged. Still waiting, waiting, waiting...
Am posting my emails here as you have not responded to a single one! I hope people read this and stay away from your company.
Claim # - [Content Removed]
March 7 2022 - (One year after claim was approved) About a week ago I spoke to someone from NRMA regarding Flooring Xtra's lack of communication. The owner, [Name Removed], came to our house on 29th November 2021 to look at the two different colour carpets etc and he promised to get back to us the next day. Fast forward 3 months later and he hasn't got back to us, ignoring my communications....I was told a technical officer from the NRMA would be in touch with me to source a new carpet supplier. This has not happened yet. In 12 days time it will be a year since we first lodged a claim with your company. To this date, absolutely NOTHING has been completed. How hard can it be? Seriously! You know, I am sick of being your project manager, sick of taking unpaid time off work to meet with your trades, sick of wasting 6 weekends for Flooring Xtra to repeatedly attempt to lay carpet to two small rooms and a stairwell (and still not complete the job), sick of making phone call after phone call after phone call to your office. Sick of listening to a totally different person each time they call about our claim apologising for their ineptness. Sick of waiting 45 minutes per call to talk to someone. I do not want to sit through another Blue Mountains winter without a functioning fireplace. I do not want to spend another 6 months chasing a carpet company. I do not want to make another phone call to the NRMA to find out how our claim is going.
Waiting an hour on a queue with screechy, noisy muzac and ads is a flagrant disregard of any care for an NRMA customer
What I am claiming for is not of much interest to anyone. Nor is the ridiculously long time to sit here waiting for "someone from the claims department to contact" me.
However, trying to speak to someone where it takes an hour on hold to screeching, repetitive jangly music and repetitive ads is almost unbearable.
When you finally get put through you want to strangle someone because you are so frustrated with their level of negligence.
Why can't the NRMA have a simple queue-call-back facility, where your place in the queue is reserved and they...
Very overpriced and customer loyalty not valued
Quote for building and landlord insurance - came in $2000 more expensive than the other insurer that we have now changed to. Have been with NRMA for over 50 years - they wouldn't price match, did not care in the slightest that we would cancel our policies with them. Absolutely do not value customer loyalty at all - very disappointing and upsetting.
2018 hail damage and years later still dealing with damage/new leaks from their repairs
December 2018 hail damage on roof and years later still dealing with damage/new leaks.
Our roof was replaced after a long wait and since then we have dealt with constant new leaks.
Each new leak requires volumes of emails, phone calls, home visits and ongoing anxiety. We are up to our fourth repair in our lounge room and a new leak in our food pantry which we notified at start of year in connection with all the previous repairs. Why it cannot be fixed correctly in a timely fashion is ridiculous and caused our family ongoing stress. We have be...
9 weeks and still waiting for 24hrs response to 'make safe' home is not water tight - No Help In Your Time Of Need.
Our home was damaged with the recent floods - water leaked in though a light fitting in our primary bedroom, we logged a claim and it was approved. We have been with NRMA for many years for all our insurance.
To date, five weeks later, the original small leak in our primary bedroom that could have been fixed in a day continues to be a nightmare, full of stress and anxiety as the damage increases daily living in a house that is still not water tight.
We have followed up endlessly with NRMA and the NRMA contractor, John Lyng Group over the las...t 5 weeks, via phone calls, webchat services yet my house remains unsafe, not watertight and the ever increasing mould, furniture damage and reduced livable areas in our home remain unchanged. After an initial two week wait ‘make safe’ arrived and claimed it was all fixed, only when it rained later that day water start leaking through a new light fitting in the primary bedroom ensuite bathroom. A new leak, not there before 'make safe'. Back on the phone, calling, on hold, calling, on hold again, round and round in circles of blame but still no make safe, not to fix the issue, just make our home safe. I have been promised endlessly by every person at NRMA and John Lyng Group that my issue has been escalated, sent to management, confirmation that this is disgraceful and that make safe would cone today, this is absolutely rubbish.
Made a claim as had damage and mould from a water leak from 2021 March storms, still waiting for repairs to take place. NEMA keep taking my money but have not provided me with a service. I have been with them for at least twenty years and have never made a claim and this is how I am looked after. Thankyou NRMA for nothing. All you seem to be doing is looking after the home and contents of koalas, as your advertisement shows. To this day I am still waiting for the repairs to take place. I have even called you twice in the last three weeks, and c...ode to a hundred times in the past year, where I was told that they would take notes and sort this issue. Still waiting for a response. Thanks for nothing NRMA. I have a friend who is insured with Woolworths and she had worse damage than me, it was sorted and fixed within three weeks. Fellow friends who are being screwed around by NRMA, be smart, shop around. We are no koalas, so we won't be looked after. Even paid my excess a few months ago and nothing.
Similar experience to others posting here.
Storm damage, all goods, some repairable items, destroyed and removed by Restorex then claim declined. However, the claim declined I had never made, ie damage to the building. I had only ever claimed contents - these did not get a mention. Laughably, the reason for the decline of the claim I had never made in the first place was that there was no damage to the building due to ‘lack of maintenance’!!! I know this sounds weird. It was! The whole tortuous 9 months I spent fighting the claim. No stars! Never again!!
Problem using overseas call centres
The issue having this type of overseas cheap service creates more problems for the customer when they cannot provide correct information .
This maybe a cheaper option to use overseas call centres but NRMA charge us top dollar to join for low grade customer service . Poor knowledge lead to poor results.
STAY AWAY FROM.NRMA! SHAM!!
This company is only good at one thing. Taking your money and giving you nothing in return! Take your business elsewhere and tell all.yiur friends and family the same. This business should go under! Storm damage not paid, broken bathroom water pipe apparently not am accident and our fault! Total disgrace!
Absolute sham product.
In the process of moving all our families insurance policies due to the way we were treated last year. We were underpaid by $10,000 to repair our bathroom and lounge room floor after a toilet leak. Our multiple quotes were $10,000 over the NRMA preferred repairer (who we did not wish to use due to their bad product reviews). One boy treated us with such disrespect that I was extremely upset. NRMA is not the company that they once were we are sadly moving on after over 30 years so are many of our family members.
Had Restorex and HBI ringing me to rip out cupboards and carpet after flood damage claim . Told them to wait until approval only to have the claim turned down . Just lost our business.
Cheapest is always not the best. Be prepared to do all the leg work yourself
Please ensure you understand cheapest insurance isn’t the best. Our house and cars were damaged 5 weeks ago still to date we have no outcome. We don’t expect it all to be shiny and new and or fixed right now but. NRMA on our initial call to them 24 hours after the storm where amazing made us feel valued told us it’s ok we can do this and that to support you. This is where unfortunately it stops. 5 weeks and nothing done we ended up having a 24 hour make safe placed on our house by NRMA meaning they would fix the dangerous items at home within 2...4 hours. 5 business days and we are still waiting. Now we understand we can’t get our roof fixed our outdoor setting replaced straight away and we are ok with that. Quite nice people actually. Our issue is the dangerous half a tone of tree in our backyard that is home now to snakes mice etc we don’t let our dog or children out there as it’s so unknown. 5 weeks since the storm over 20 calls to NRMA to help us. They don’t care. We should of just tried to remove it ourselves buying a chainsaw would of been less stressful So yes cheaper insurance is ok but be prepared to always have to follow up even though NRMA tell you someone will call you on Monday or withjn 24 hours. Be prepared to have assessor’s come to your house only to be told oh we don’t do that we have to send someone else to assess even though we have uploaded photos of all the damage to our house be prepared to be frustrated and felt abandoned from a company who states they will look after you. Be prepared to not allowed to speak to anyone when you ask to escalate your concerns. We now want our claim finalised and fixed so we can leave and happy to pay more money elsewhere. The storm was stressful enough for us as a family i didn’t think an Australian company would let us down so much both With home and car insurance. Nrma you will respond to this with wow we totally understand how you feel let us fix it for you you must be so frustrated We understand you have to vent. Only thing that will even go close to fixing our issue is someone here Monday morning to remove this tree and a email address to a manager. L Nrma you have had so many chances to do what you say you would but you keep letting us down the trust has gone . This post is not to ask you to help anymore this post to to warn potential customers that you don’t deliver what you advertise. This is to let potential customers know cheapest is not the best or even close to it.
Been with them for years but it became a joke
Too expensive, the support is nonsense and there is no value add for the additional $500 a year more than the nearest competitor.
They also do nothing to try to keep you which is pathetic.
Storm damage claim accepted, house stripped, NRMA declined the claim
After a storm damaged the front of the house in early 2019, i submitted a claim. The claim was accepted and contractors by NRMA stripped the front of the house to repair the water damage. the builders found water damage to the roof trusses. This was reported back to NRMA who failed to notify me. They organized an engineer to view the damage and write a report again i did not know what was going on. NRMA called my on the phone and stated that they would not be going any further with the repairs and that it was up to me to finish it off, no expla...nation and reason. I later found out that there had been a long time small leak from a box gutter that dripped onto the truss and eventually damaged it. They blamed poor construction and maintenance related and is not covered under your home insurance policy. At no stage was this leak big enough to every be visible to anyone inside the house, but they blamed poor maintenance by me. How do they expect someone to see through a ceiling and into a roof area. For all the years paying home insurance and when i needed them, they dropped me on a technicality. It was a stressful time and having to sell my car to pay the builders bill to fix the property just added to the stress of the situation. I had to submit a complaint with AFCA (Australian Financial Complaints Authority) which dragged this whole episode out to nearly a year. At one stage i had 5 insurance policies with insurance companies under the IAG (Insurance Australia Group) Limited. I will never ever deal with any insurance company under the IAG group ever again.
Questions & Answers
Hello MAlcolm Hunt 27 Alma Street Clontarf Nsw.
Our old house insurance dropped as the nrma notice letter was lost at the post office. Spoke last Friday and gave all details...think the number is QTE 789810966.
Know it’s holidays but was told new notice of cover would come today with payment link for us to pay.
Any movement there thanks...Malcolm
I would like to investigate this for you, can you send a private message via our NRMA Insurance Facebook page please copy/paste your review or let us know that you are from Product Review ...
Solar power and Inverter. I have just noticed that the solar is not working it looks like the inverter I have looked on my electricity bills and it hasn't worked since January this year, some time around then a possum go electrocuted on the power box over the road and it cut the power to the neighborhood but it was like there was still power surging through the house because lights and stuff were still flickering,we had to turn the power off at the fuse box . I am wondering if the solar inverter is covered in my home and contents insurance.
Sorry to hear this. I’m not sure, can only suggest you call them or log a claim online. Think I would ring the power company first to ask them what day the feed-in to their system stopped and see if...that coincides with the date the Possum incident cut the power. Hoping it’s covered. Good luck.
Hi Dan, thanks for reaching out to us today.
Please contact us on 132 132 to discuss your claim, or you can lodge online here https://www.nrma.com.au/claims/car-insurance. ~Bec
I have just received my NRMA Building Insurance renewal due on 20/5/2021
There is a premium increase of 14.98%
This seems a rather big increase on the previous year.
As I have not made a claim for some time I was wondering why such a large increase?
Does this increase apply to all holders of building insurance or just mine?
Hi Glen, thanks for reaching out today. Our underwriting team do review the rating factors that they use to determine the premium for your home each year. We are constantly collecting information and ...data to help make sure we are charging the correct premium based on the risk of insuring your home. In addition to this, we also increase your sum insured for building and contents by around 5% each year to keep up with increasing labour and material costs in the unlikely event of a total loss claim. Your Certificate of Insurance renewal shows these new sum insured amounts. If you would like to change these values back to last year's values we can look at making those changes by calling us on 132 132. We hope this information helps, happy to answer any other questions you have. ~ Bec
Thanks for the reply Bec
Yes, I can understand a 5% increase each year to keep up with increasing labour and material costs is reasonable and I have noted a 5% increase in my sum insured. Therefore a ...
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