A long story, but truly what happened. No one could make up this outrageous behaviour.

I have many policies with this ugly organisation and working to move them all elsewhere. In February I requested NRMA to send me copies of my policies' product disclosure statements. I actually spoke with a management group in Sydney, not the off shore folks. I noted too that I had not received my renewal for one policy. The lady was very clear how disgusted and angry I am. I particularly highlighted their latest sneaky addition on their home insurance poli...

I have been a loyal NRMA member for 53 years which makes me a Gold Member. I have had numerous policies with NRMA both car and house / contents. Back in February I lodged a claim for water damage to a verandah ceiling. Nobody came to assess the damage until I reminded them of it. A person duly arrived from a building company to do the assessment. He looked at the job, put some tek screws into the ceiling sheets cover strips, split and damaged them and left. Said he did that because the ceiling was dangerous. Ceiling looks worse now th...

Had a water leak in my house on the last big wet. Had no trouble in the last 2 years. Had a pre purchase house inspection 2 years ago and was told the roof was fine. But NRMA says the storm damage to the roof was because of a pre existing tile problem. We have been paying NRMA house insurance for over 35 years without a claim. Yet this is how we are treated.
I've asked some of my customers about my problem and so far 100% of the people who are insured with thes individuals said that NRMA told them the same thing. I can't see how u can be liable for the damage but not the cause. But this has been their mo for years without being called out on it .

I have had complete confidence in this company until recently, when I made a claim, I have made claims previously with no problems. This time the assessor did not even want to look at rectification work done prior to me making the claim, it was consequently rejected.

I have paid this company insurance for car home contents for over 20 years with only 1 or 2 claims ever made. I put in a claim for an item breakage in the bathroom, it was lodged, they sent someone out who recommended it be replaced. I had to follow up NRMA almost 2 weeks after only to be told it doesn’t qualify it’s a maintenance issue. What the plumber recommended wasn’t what NRMA recommended. They have engineered the report to line their own pockets. I asked why the hell am I paying insurance and she stuttered and fumbled with some rubbish that made no sense and wanted to falsify the report. These people are liars and nothing more than thieves. Go elsewhere!! I will be.

Louie provided quick and outstanding service in getting my home insurance payment plan amended. He understood my agenda and worked through it by taking the time and care to find a timely result for my situation.

High premiums, incompetent staff and a generally poorly run business. We have been waiting 14 months for them to sort out our Jan 2020 hail storm claim. They never call us back, loose track of our information and are generally inept. Do yourself a favour and avoid them like the plague!

A word to the wise NRMA insurance really are the worst thieves I made a payment with zip pay they kept my money and canceled my policy avoid avoid avoid now to go through zip to fight for my money back

Recently NRMA insurance e-mailed me to say that they miscalculated my premiums and owed me a refund. The e-mail told me to go to their website and search for "Refunds" in order to give my bank account details. So I went to the website and after 20 minutes of trying, I could not find any search function or mention of "Refunds". I tried to use the website "Chat" function, only to find that it would not let me enter any text into it. Finally I called on the phone number in the e-mail. The operator demanded to know all my personal details, all my p...

Been with NRMA for over 25 years. One of the most reliable but the dearest (most expensive) of all insurers. Their premiums are high as they are based on inflated rebuild or replacement costs and they don’t tell you that you (the insured) are at liberty to bring these values down to reasonable current market rates.
Checked my current policy and noticed my 1960’s built 4 bed roomed house in Western Sydney was valued at $600,000 and contents $120,000. According to the fine print on your NRMA/IAG Home and Contents policy they are only required to...

I thought this company used to be good, after all they have been in Australia for so long.
I am with them for 5 years now, zero claims.
I called to ask to increase the home contents package because after living in the same place for 5 years, I have bought more items.
Agents on the phone had zero idea how to proceed. 1st one tried to get away with it by directing me online...well your webpage didn't work.
Called the next day, 2nd lady is even better. She has a foreign accent, knew nothing on what she is doing kept putting me on hold until she k...

After more than five decades dealing exclusively with the NRMA, we just experienced the singularly worst performance ever!

We have sold our home but won't be able to move into the new home until it's complete, in several months. Our current Home and Contents policy covered us for our contents in our home, in transit to the new home and at the new home. But they limit those three events to a maximum of 60 days.

We went to the NRMA, pointing out that we would be storing our contents for approximately 10 months before finally installing them at ...

value for money +1 -1 =0 NRMA member- too long and time to move on
'Ground hog day ' experience when you tell the same narrative of your damaged property to a different claims person each time you call.
Deducted excess of $1000 twice from me a week ago and didn't tell me. When I found out and forwarded them the receipt, it will still take a fortnight to refund me? $1000 worth of interest I have to pay my bank.
Three customer service officers have since left the job who were helping me with the claim
It is up to the team leader to approve ...

Value was not bad but my claim is pending Since 2020. I was with NRMA Since 2019 until and unless i had problems i was paying these guys but when i got with claim, They seem to be useless.

Policy is good value, no claim lodged now, was just enquiry about coverage, Be with NRMA since I started needing insurance. No further comments, just need to fill up 30 words ??????

Excellent service and personal care. The reason I keep returning to NRMA. Thank you so much Edith from online web chat service for your professionalism and strong duty of care.

I was able to ask questions and update my policy using the web chat function - a big positive in my opinion. I found the policy price reasonable and service has always been excellent

Hazel was easy to deal with and gave me all of the information I requested. Ten points for Hazel :-) Every question that I had Hazel answered it throughly and was able to assist in my enquiry. There should be more Hazel's in the world. Great product also.

The Home and Contents Policy that I have is of good value.I have been with NRMA for over 30 years with multiple policies.
Had lodged an accidental damage claim and had been referred to a third party, Steamatic, for assessment of the damage.A representative from Steamatic attended to access at an arranged time.This was made possible after several calls to NRMA and Steamatic. Finally, Kate from Steamatic was able to resolve the issue in the most polite and caring manner.It seems there is communication lapse between the two -NRMA and Steamatic....

Cant wait to leave NRMA. This is my second claim (both storm related) with them in over 5 years I have held policies with the insurer. I used to have everything with NRMA, I have already moved my car insurance and when the home insurance is up for renewal, will certainly be looking at moving that across to another provider as well.
I cannot get hold of anyone to give me an update on my claim. They said someone would call me in 24-48 hours, but nothing heard in a week. When I called again, same story it has been escalated again and someone will...