I missed a direct payment. I did not realize I could have requested an extension. NRMA Home Insurance is obviously prepared for such a situation and is prepared to help. I'm impressed.

If I could give a zero I would. Front fence damaged by service person leaving our home 6 weeks ago. NRMA is the service person's insurer and they asked for 2 quotes, which my husband submitted, and still nothing done. Numerous calls to NRMA, no straight answer given and still can't give a timeline to resolve our claim. They don't actually believe claim us real and said they can't understand our service person's English and an interpreter is needed. They also asked us to get service person to call then to verify their claim, AGAIN. Absolute rubbish service, but what else can be expected from these big insurance companies. Why would anyone go with you!!???

No Care or concern for the customer, have been a long-standing customer with NRMA policies going back to 1980's . Only after the ombudsman was contacted, NINE months after the original event and living and working from home with black mound and five buckets was I made an offer to cash-out the claim, most insultingly the new offer was $2,000 less than that offered verbally three months earlier and which three independent roofers had told me was insufficient to cover any of the work either internal or external to my home. This is despite proof of loss made by them during the original evaluation due to hail damage which they now claim I have to make a separate claim for.

Fair value
Claims always attended to promptly
Over 40 years as a customer! .... we keep renewing, isn't that what you want?
WE have said all we need to say as per above!

I had been with NRMA for over 20 years and left for a better price, this is my third year back with NRMA. I find their staff most helpful, courteous, efficient and whilst the premiums might be a fraction above the cheapest I believe the benefits far outweigh the little extra in cost.

Wanted to amend the name of the finance provider for few of my building insurance and it was perfectly and efficiently by Ayen. I am extremely happy with the service been provided by Ayen.

We recently sold a property and wanted to cancel this insurance policy, there was no hesitation or sales response to this request.
We did this request via Web-chat, was very quick and easy, great service!

The consultant was helpful, efficient, friendly and provided perfect support. I was more impressed than I thought possible. I think the NRMA business could provide useful training for many other companies and even government offices.

I applied for a quote online and at the end it gives me my premium, it says if you want to get the flood cover out to lower the premium you can contact them, I choose to chat with them and the lady asked my details again and has to get my phone number so she can have access to my profile (given that I don't have an account with them) I give her my quotation reference number instead so she can check my details there not asking me again for everything... I did not get the new premium that I am asking for since I refused to gave her my phone number.. I told her I wished to be contacted through my email address...but she can't do anything unless I gave my phone number.

The Policy was set up via the chat facility, and it was easy as, Ayen was very helpful and professional. I have been with NRMA for many years, house and contents and car insurance.

I needed help in my home and content insurance and the person I was chatting with Jen was really helpful and I got what I wanted out this chat. I also believe person really helpful in providing me with other options to get a better deal.

Insurance with nrma means nothing.
I have had the following insurance with NRMA and never made a claim till the massive storm in 8th, 9th and 10th of Feb 2020, south coast of Sydney. Over 150mm of rain over the weekend and NRMA assessor said the water inlet from the heavy rains and damage done to the house was due to maintenance issue in the box gutter. A small green scrub the size of a coffee cup was in the gutter.
Never again.
Life and income protection 7+yrs
2 x house and contents + 10yrs
Landlord Insurance + 3yrs
1 boat + 5yrs
4 cars + 15yrs

I have water damage to my roof after a storm and had the NRMA assigned building inspector come and say it was not storm damage and just wear and tear. This is a house that was built in 2008 by the way. They will only pay $1,000 After the excess, there will only be $700 left. They will only cover damage to inside roof water damage to cover painter, not the actual problem which is roof tiles.
Had insurance over 15 years and never made a claim. I will be shopping elsewhere.

Our roof inside house got severly damaged from the February storms .The Cape cod blew in the roof lifted off it flooded inside.The mould in the house has made it unlivable.The house has been covered in Tarps and Sand bags
They are now ripped off and our house is deterioration .Now 8.5months and NRMA show no compassion or empathy.
We paid our insurance for over 30 years never asked for a claim.
We are going to have to take legal action as they have abandoned us. Do not use this insurance company