Pathetic! Avoid at all costs
NRMA and their underwriter (Covermore) have repeatedly denied paying out a claim for replacement flights after having my journey home cancelled at the last minute in March 2020.
The case was referred to AFCA in April & nrma are still refusing to budge.
Their excuse? The policy does not cover pandemics & because the claim took place towards the end of my trip it also does not apply. Go figure.
Disgusting, shameful & pathetic.
As a former lifelong member, my advice is to do yourself a favour & avoid!
Disgusted with NRMA
Booked International Travel with NRMA, since I have been a member for over 15 years, and did have an incident in Honolulu and was hospitalised. NRMA were fantastic.
I rang today to cancel my travel policy because I can't go overseas at the moment due to the Corona virus. I didn't think they would do it for free, I expected maybe a small admin charge, but to find I will lose over $90 for a 'just in case', that never happened, is totally wrong! Shame on you NRMA, especially at this time and all policies should be null and void at this time, and not, 'did you read your PDF'.
I am not happy with this service seeing I never actually travelled anywhere, and was not due to travel till mid May.
Three weeks trying to extend my overseas travel policy without success. Six communications ignored and long delays trying to call using the helpline number. Two suggested solutions from NRMA, the first sent by email and the second by phone with the helpline, have produced no result and I am still left without travel cover. No coordination between NRMA, IAG and Cover-More and the customer is ignored. A poor experience after 25+ years with NRMA.
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Definitely not a fan
My husband knocked out his whole front tooth in Thailand the day before we flew home. Logically, we therefore sought treatment in Australia as the trauma to his gums had to recede before restoration could happen (we had our dentist write a letter stating this as well). NRMA denied our claim as they do not provide insurance for services in Australia. This is ridiculous, would they have preferred we stayed overseas for another two weeks until it could be fixed? Paid accommodation, flight changes, daily costs etc? Should we have risked a sketchy d...entist in Thailand? I understand the policy is reasonable in most circumstances, but I think that exceptions should be made in exceptional circumstances and travellers should not be punished for making a logical decision. What if we stayed for another two weeks and they still denied our claim? They certainly don't make decisions on claims quickly.
Very impressed and grateful
We have an Annual Multi Trip International Comprehensive policy and we were travelling in western China in September when I suffered a significant leg injury that required surgery within two weeks. After four days NRMA had me medically evacuated back to the Gold Coast with both of us flying in business class so I could put my leg up during the flight. Because I had private health insurance in Australia NRMA arranged for a top surgeon at a private hospital and had a vehicle waiting at Brisbane airport to take me straight to the hospital on the G...old Coast. I was operated on successfully two days later. NRMA also paid for our overseas medical, additional and cancellation expenses ten days after submitting the receipts as promised. We have been using NRMA travel insurance since we retired and we have always found them to be very competitively priced compared to other insurance policies - especially if you are a home insurance customer.
- Single Trip
Drowned my iPad Air .....covermore is pathetic
I drowned an iPad Air with 64G and 3G...I had a receipt for $900. A compulsory quote from a repairer to say that it was a write off cost $50. The excess was $100 and the depreciation took the rest. They offered me $42 for an item that I could still buy new! So to make the claim I was negative $8! It was impossible to discuss it with the NRMA - they flicked it at every attempt. Covermore were appalling for some time until eventually I told them we were in dispute and then they offered more...and we settled. But the stress is not worth it.
- Single Trip
They don't tell you everything!
Policy seemed great and easy to apply for, after doing some research this seemed like the best. During my trip to Vanuatu, I perforated my eardrum, which caused me to be out of work for 2 weeks. I lost over $1100 of income and being casual, was not paid sick leave at work. I had proof of my rostered shifts and when trying to submit a claim for loss of income, was told they only cover your loss of income a month after your return! Any money lost in the first 30 days out of work is not covered! If I had known this prior to leaving I would not have paid over $150 for insurance that would not properly cover me. Disappointed and will NOT be using NRMA again.
Great until you submit a claim
Like all NRMA policies our travel insurance policy was quick and easy to set up, make the payment and receive the relevant documentation.
Our well known airline carrier cancelled our flight and put us on a flight 24 hours later. As we would miss our connecting flight we had to purchase new replacement air tickets to fly to our destination. Making a claim is done via the web. The process to submit your details is terrible. Your travel agent is also required to submit supporting documentation. The insurance company responses were poor and extremely frustrating seeking additional details and wasting time.
Our claim was denied as this policy only covers delays due to airline strikes. It does not cover operational delays.
|Category||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Business, Car, Home and Contents, Life and Motorcycle||Business, Car, Home and Contents, Life and Motorcycle||Business, Car, Home and Contents, Life and Motorcycle|
|Maximum Age Covered||99 years old||99 years old||99 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||$10,000,000|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks|
|Resumption of Journey||$3,000||$3,000||Not Included|
|Hospital Cash Allowance||$8,000||$8,000||$1,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||$10,000,000|
|Loss of Income||$9,000||$9,000||Not Included|
|Permanent Disability||$25,000||$25,000||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||$200||$200||Not Included|
|Credit Card Fraud||$12,000 as part of Travel Documents cover||$12,000 as part of Travel Documents cover||$3,000 as part of Travel Documents cover|
|Travel Documents / Passport||$12,000||$12,000||$3,000|
|Maximum Single Item Limit||$4,000 (Cameras)||$4,000 (Cameras)||$200 (Any Items)|
|Luggage & Personal Effects||$12,000||$12,000||$3,000|
|Rental Vehicle Excess||$4,000||$4,000||Optional Extra|
|Motorbike / Moped Coverage||Optional cover for up to 200cc||Optional cover for up to 200cc||Optional cover for up to 200cc|
|Domestic Pet Care||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra|
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