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NRMA Travel Insurance - International

NRMA Travel Insurance - International

Comprehensive, Essentials
1.5 from 8 reviews · View Statistics

Reviews

1.5

8 reviews
4
(0)
3
(0)
2
(0)
  • Value for Money
    2.0 (2)
  • Transparency
    1.5 (2)
  • Customer Service
    1.0 (2)
  • Claim Resolution Time
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (0) · No (2)
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Pathetic! Avoid at all costs

published

NRMA and their underwriter (Covermore) have repeatedly denied paying out a claim for replacement flights after having my journey home cancelled at the last minute in March 2020.
The case was referred to AFCA in April & nrma are still refusing to budge.
Their excuse? The policy does not cover pandemics & because the claim took place towards the end of my trip it also does not apply. Go figure.
Disgusting, shameful & pathetic.
As a former lifelong member, my advice is to do yourself a favour & avoid!

Value for Money
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1 comment
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Care TeamNRMA Insurance
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h_ribeiro

h_ribeiroSydney, NSW

Disgusted with NRMA

published

Booked International Travel with NRMA, since I have been a member for over 15 years, and did have an incident in Honolulu and was hospitalised. NRMA were fantastic.
I rang today to cancel my travel policy because I can't go overseas at the moment due to the Corona virus. I didn't think they would do it for free, I expected maybe a small admin charge, but to find I will lose over $90 for a 'just in case', that never happened, is totally wrong! Shame on you NRMA, especially at this time and all policies should be null and void at this time, and not, 'did you read your PDF'.
I am not happy with this service seeing I never actually travelled anywhere, and was not due to travel till mid May.

Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
2 comments
NRMA Insurance
Care TeamNRMA Insurance
NRMA Insurance
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Bryan - Canberra

Bryan - CanberraCanberra 2600, ACT

Helpline not

published

Three weeks trying to extend my overseas travel policy without success. Six communications ignored and long delays trying to call using the helpline number. Two suggested solutions from NRMA, the first sent by email and the second by phone with the helpline, have produced no result and I am still left without travel cover. No coordination between NRMA, IAG and Cover-More and the customer is ignored. A poor experience after 25+ years with NRMA.

Value for Money
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3 comments
NRMA Insurance
Care TeamNRMA Insurance

Hi Bryan. I have responded to your ticket. Hope to hear from you soon ~ Lizzy

The Covermore Team has finally responded, Lizzie.

NRMA Insurance
Care TeamNRMA Insurance

That's great Bryan, if there is anything else we can also be contacted on Facebook. ~Natalie

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Definitely not a fan

published
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
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1 comment
NRMA Insurance
Care TeamNRMA Insurance
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Michael

MichaelGold coast

  • 3 reviews

Very impressed and grateful

published
Insurance claim madeYes
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Murray

Murray

  • 2 reviews
  • 3 likes

Drowned my iPad Air .....covermore is pathetic

published

I drowned an iPad Air with 64G and 3G...I had a receipt for $900. A compulsory quote from a repairer to say that it was a write off cost $50. The excess was $100 and the depreciation took the rest. They offered me $42 for an item that I could still buy new! So to make the claim I was negative $8! It was impossible to discuss it with the NRMA - they flicked it at every attempt. Covermore were appalling for some time until eventually I told them we were in dispute and then they offered more...and we settled. But the stress is not worth it.

Insurance claim madeYes
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Murray
Murray

Lochy - I don't know what you mean by 'overseas repair network'? The quote for repair was obtained in Wollongong. I have been a member for 25 years...and NRMA refused to talk with me. I use Allianz now for travel insurance.

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They don't tell you everything!

published

Policy seemed great and easy to apply for, after doing some research this seemed like the best. During my trip to Vanuatu, I perforated my eardrum, which caused me to be out of work for 2 weeks. I lost over $1100 of income and being casual, was not paid sick leave at work. I had proof of my rostered shifts and when trying to submit a claim for loss of income, was told they only cover your loss of income a month after your return! Any money lost in the first 30 days out of work is not covered! If I had known this prior to leaving I would not have paid over $150 for insurance that would not properly cover me. Disappointed and will NOT be using NRMA again.

Insurance claim madeNo
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Hayley F
Hayley F
NRMA Insurance
Care TeamNRMA Insurance

Thanks for your feedback Hayley we will certainly pass this on. ~Kaz

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Chris

ChrisSydney, NSW

  • 3 reviews
  • 7 likes

Great until you submit a claim

published

Like all NRMA policies our travel insurance policy was quick and easy to set up, make the payment and receive the relevant documentation.

Our well known airline carrier cancelled our flight and put us on a flight 24 hours later. As we would miss our connecting flight we had to purchase new replacement air tickets to fly to our destination. Making a claim is done via the web. The process to submit your details is terrible. Your travel agent is also required to submit supporting documentation. The insurance company responses were poor and extremely frustrating seeking additional details and wasting time.

Our claim was denied as this policy only covers delays due to airline strikes. It does not cover operational delays.

Insurance claim madeYes
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Chris
Chris

Kaz - I have tried to contact you and escalated my request within the NRMA without success. No one knows you and I have had no response back from the NRMA.

NRMA Insurance
Care TeamNRMA Insurance

Chris, please message our Facebook page at this link https://www.facebook.com/nrmainsurance with your travel claim or policy number plus your feedback and we will be sure to pass it on for you. ~Kaz

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Questions & Answers

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NRMA Travel Insurance - International

Details

Compare all 5 NRMA Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Business, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and Motorcycle
UnderwriterZurichZurichZurich
Maximum Age Covered 99 years old99 years old99 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimited$10,000,000
Accidental Death$25,000$25,000$10,000
Emergency DentalUnlimitedUnlimited$10,000,000
Pregnancy (max weeks) 24 weeks24 weeks24 weeks
Resumption of Journey $3,000$3,000Not Included
Hospital Cash Allowance$8,000$8,000$1,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimited$10,000,000
Loss of Income$9,000$9,000Not Included
Permanent Disability$25,000$25,000Not Included
Luggage & Personal Effects
Theft of Cash $200$200Not Included
Delayed Luggage $1,000$1,000$200
Credit Card Fraud$12,000 as part of Travel Documents cover$12,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover
Travel Documents / Passport $12,000$12,000$3,000
Maximum Single Item Limit $4,000 (Cameras)$4,000 (Cameras)$200 (Any Items)
Luggage & Personal Effects $12,000$12,000$3,000
Ancillary
Personal Liability $2,500,000$2,500,000$1,000,000
Rental Vehicle Excess $4,000$4,000Optional Extra
Motorbike / Moped Coverage Optional cover for up to 200ccOptional cover for up to 200ccOptional cover for up to 200cc
Domestic Pet Care Not IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional Extra
Compare all 5 NRMA Travel Insurance

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