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NRMA Travel Insurance

NRMA Travel Insurance

Domestic and International
1.8 from 25 reviews

Reviews

Review distribution

5 star
4
4 star
0
3 star
1
2 star
1
1 star
19

Kay

Kay

  • 3 reviews
  • 1 like

NRMA Travel Insurance Beware beware when using them for travel insurance

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
2 comments
NRMA Insurance
Care TeamNRMA Insurance
Kay
Kay

Policy Number was 71800834447 Paid $4279.00 I don't use facebook so you will have to take this as my details Medical Assessment No 12173450


Definitely not a fan

published
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedNo
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Patto

PattoMid North Coast, NSW

  • 3 reviews
  • 1 like

Don’t do it. Get different insurance for overseas that supports you ,they are good in Australia NOT Overseas

published

I purchased full comprehensive travel ins for myself and 2 sons .I’m in hospital in east Germany now into my 5th day. I got plurisey some how and had to continually call Nrma/cover more
they don’t believe me about my condition
Only today they said they would pay for hospital E5000. Who has that sort of money at the end of their trip availanle.
I warn everyone going o/s look elsewhere
You need cover that works in none English speaking countries and believes you. When policy purchased none of this was declared only after when claim made

Value for Money
Customer Service
Insurance Cover For:Adult and Teenager
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim DateJuly 2019
Claim ApprovedNo
See all answers
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Patto
Patto

[Personal Information Removed]

NRMA Insurance
Care TeamNRMA Insurance
Fot

FotSydney, NSW

NRMA travel Insurance

published

I am currently overseas and needed to contact emergency assistance as I had fallen ill with gastro, fainted and hit my head. I was taken to hospital just over 7 days ago and NRMA insurance has still not decided whether to assist me. Their emergency assistance area handling this have been terrible.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim DateApril 2019
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Not Happy

Not HappySydney, NSW

Need to get their act right!

published

Taking out a travel insurance policy with NRMA. As a customer of all our insurance needs. They let us down this time.. As for our medical conditions for a quote jump from $116.00 to $252.00.. For 8 days of domestic insurance. So what is wrong about us using our Medicare and our private health fund? As I said to them that we don't need medical insurance..I had read bad reports of NRMA, and hate to find out about making a claim with them...As one said Thieves NRMA on travel insurance bloody greedy....

Customer Service
Insurance TypeSingle Trip
Claim MadeNo
2 comments
NRMA Insurance
Care TeamNRMA Insurance

Hi Not Happy, Sorry to hear that you have left feeling like this. Our Travel Insurance Product has always been very popular and one with a good coverage. I hope that you have found one that suits your needs and budget. ~Renae

Not Happy
Not Happy

We sure did! with a lot more cover for only $112.00 for 7 days and still got cover for medical and dental of 250,000....we are a lot better don't you think?


COLLINS

COLLINSHunter Region, NSW

  • 2 reviews

Travel insurance no stars..

published

No stars rating.. Thieves NRMA on travel insurance bloody greedy. Don't pay out on delays or your holidays. Been spoilt. Don't stranded.. Go with NRMA. You'll be sick.. Trying to claim.. Then 5 weeks later saying no.Refunds.. Very evil. And then charge you to leave.. And no refund...

Insurance claim madeYes
3 comments
NRMA Insurance
Care TeamNRMA Insurance
COLLINS
COLLINS

We don’t know what happened to the plane we lost our holiday in KL insurance claim or our payments back lost 3 days

NRMA Insurance
Care TeamNRMA Insurance

Collins, we would be happy to escalate your concerns to the claims manager if you feel the claims decision was incorrect. Please PM details to our Facebook page or email social@iag.com.au. ~Kaz


Michael

MichaelGold coast

  • 3 reviews

Very impressed and grateful

published
Insurance claim madeYes

Woeful experience

published
Insurance claim madeNo
7 comments
NRMA Insurance
Care TeamNRMA Insurance

To finish off this saga, I have not heard anything back from NRMA after posting the above. Says it all, doesn't it?

NRMA Travel Insurance is Underwritten by Covermore, Our Loyalty with NRMA means nothing.

published
Insurance claim madeYes
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Drowned my iPad Air .....covermore is pathetic

published

I drowned an iPad Air with 64G and 3G...I had a receipt for $900. A compulsory quote from a repairer to say that it was a write off cost $50. The excess was $100 and the depreciation took the rest. They offered me $42 for an item that I could still buy new! So to make the claim I was negative $8! It was impossible to discuss it with the NRMA - they flicked it at every attempt. Covermore were appalling for some time until eventually I told them we were in dispute and then they offered more...and we settled. But the stress is not worth it.

Insurance claim madeYes
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Murray
Murray

Lochy - I don't know what you mean by 'overseas repair network'? The quote for repair was obtained in Wollongong. I have been a member for 25 years...and NRMA refused to talk with me. I use Allianz now for travel insurance.

NRMA Insurance
Care TeamNRMA Insurance

Worthless Insurance

published

Missed our flight because of error in itinerary printout.
All we needed was help to cover a short haul European flight but when we called NRMA we were told we had no claim and were left high and dry. We didn't need a cash payout all we needed was help and what we got was ignored.

Insurance claim madeNo
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Craig

Craigsydney

  • 2 reviews
  • 5 likes

Loyalty they say! You are not dealing with NRMA.

published
Insurance claim madeYes
2 comments
NRMA Insurance
Care TeamNRMA Insurance
Craig
Craig

kashew

kashewsydney

NRMA travel insurance claims process more painful than Root Canal

published
Insurance claim madeYes

They don't tell you everything!

published

Policy seemed great and easy to apply for, after doing some research this seemed like the best. During my trip to Vanuatu, I perforated my eardrum, which caused me to be out of work for 2 weeks. I lost over $1100 of income and being casual, was not paid sick leave at work. I had proof of my rostered shifts and when trying to submit a claim for loss of income, was told they only cover your loss of income a month after your return! Any money lost in the first 30 days out of work is not covered! If I had known this prior to leaving I would not have paid over $150 for insurance that would not properly cover me. Disappointed and will NOT be using NRMA again.

Insurance claim madeNo
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Hayley F
Hayley F
NRMA Insurance
Care TeamNRMA Insurance

Thanks for your feedback Hayley we will certainly pass this on. ~Kaz

Chris

ChrisSydney, NSW

  • 2 reviews
  • 6 likes

Great until you submit a claim

published

Like all NRMA policies our travel insurance policy was quick and easy to set up, make the payment and receive the relevant documentation.

Our well known airline carrier cancelled our flight and put us on a flight 24 hours later. As we would miss our connecting flight we had to purchase new replacement air tickets to fly to our destination. Making a claim is done via the web. The process to submit your details is terrible. Your travel agent is also required to submit supporting documentation. The insurance company responses were poor and extremely frustrating seeking additional details and wasting time.

Our claim was denied as this policy only covers delays due to airline strikes. It does not cover operational delays.

Insurance claim madeYes
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Chris
Chris

Kaz - I have tried to contact you and escalated my request within the NRMA without success. No one knows you and I have had no response back from the NRMA.

NRMA Insurance
Care TeamNRMA Insurance

Chris, please message our Facebook page at this link https://www.facebook.com/nrmainsurance with your travel claim or policy number plus your feedback and we will be sure to pass it on for you. ~Kaz

Mattie

MattieAustralia

  • 3 reviews
  • 4 likes

Good, and bad.

published
Insurance claim madeNo
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Unfair and pointless

published

My partner and I spent some time in New Zealand for a holiday and our carry on luggage was stolen out of our rental car. It contained our passports and other belongings. Due to their ridiculous terms and conditions our claim was unsuccessful because they did not cover ‘unattended luggage that was not in the boot.’ Yet, our boot was already full of other larger luggage as the rental car was rather a small vehicle. Their policies are extremely unfair and do not consider the rights of their clients particularly when the circumstances were beyond their control. Would not recommend.

Insurance claim madeYes

Great service at claim time

published

This was my first time taking out travel insurance to cover me for sickness but first time ever my luggage’s was delayed and I was so happy with the claim process after I got back. Being jet lag I was so impress how processing the claim over the telephone was so easy and simple. The consultant was very helpful

Insurance claim madeYes
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Durana, thank you for letting us know you were really happy with the service you received from the travel claim team, that's great to hear! We appreciate your feedback thanks so much again! ~Kaz


  • Verified customer

NRMA was awesome. Covermore as their underwriters, were NOT!

published
Insurance claim madeYes

Sarahanne

SarahanneDenistone

  • 6 reviews
  • 3 likes

Probably alright to use now.

published

No wonder the NRMA in Feb 2014 changed to the UK Great Lakes insurance for travel. Unfortunately we were probably one of the last NRMA's CGU claims that CGU dwelt with and we got the full treatment such as changing contact person three times, dramatically reducing what we got covered, wanting heaps of extra information, dragging out the process, etc.

Insurance claim madeYes

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Questions & Answers

Connel S

Connel Sasked

Please quote for travel insurance to Fiji between June 19th 2019 to 25th August 2019 with some rental car included. I'm a NRMA seniors member.

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Connel. We don't provide quotes through Product Review. But click this link www.nrma.com.au/travel-insurance and you will be able to get a quote here or leave your details for someone to contact you. If you have home or contents insurance with us you will get a discount on your travel insurance. ~ Jono


Get an answer from our members and NRMA Insurance representatives

Details

NRMA Travel Insurance - Domestic Comprehensive (Multi-Trip)

NRMA Travel Insurance - Domestic Comprehensive (Multi-Trip)

No reviews
NRMA Travel Insurance - Domestic Comprehensive (Single Trip)

NRMA Travel Insurance - Domestic Comprehensive (Single Trip)

No reviews
NRMA Travel Insurance - International Essentials

NRMA Travel Insurance - International Essentials

No reviews
NRMA Travel Insurance - International Comprehensive (Multi-Trip)

NRMA Travel Insurance - International Comprehensive (Multi-Trip)

1 review
NRMA Travel Insurance - International Comprehensive (Single Trip)

NRMA Travel Insurance - International Comprehensive (Single Trip)

3 reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1300 305 7901300 305 7901300 305 7901300 305 7901300 305 790
24-Hour Phone Contact NoNoNoNoNo
Online Live Chat YesYesYesYesYes
Other Insurance Types Offered Business, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and Motorcycle
UnderwriterZurichZurichZurichZurichZurich
Maximum Age Covered 99 years old99 years old99 years old99 years old99 years old
Medical Coverage
Overseas Emergency Assistance Not CoveredNot Covered$10,000,000UnlimitedUnlimited
Accidental Death$10,000$10,000$10,000$25,000$25,000
Emergency DentalNot IncludedNot Included$10,000,000UnlimitedUnlimited
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks24 weeks
Resumption of Journey Not IncludedNot IncludedNot Included$3,000$3,000
Hospital Cash AllowanceNot IncludedNot Included$1,000$8,000$8,000
Overseas Emergency Medical & Hospital ExpensesNot CoveredNot Covered$10,000,000UnlimitedUnlimited
Loss of Income$2,000$2,000Not Included$9,000$9,000
Permanent Disability$10,000$10,000Not Included$25,000$25,000
Luggage & Personal Effects
Theft of Cash Not IncludedNot IncludedNot Included$200$200
Delayed Luggage Not IncludedNot Included$200$1,000$1,000
Credit Card FraudNot IncludedNot Included$3,000 as part of Travel Documents cover$12,000 as part of Travel Documents cover$12,000 as part of Travel Documents cover
Travel Documents / Passport Not IncludedNot Included$3,000$12,000$12,000
Maximum Single Item Limit $3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$200 (Any Items)$4,000 (Cameras)$4,000 (Cameras)
Luggage & Personal Effects $8,000$8,000$3,000$12,000$12,000
Ancillary
Personal Liability $5,000,000$5,000,000$1,000,000$2,500,000$2,500,000
Rental Vehicle Excess $3,000$3,000Optional Extra$4,000$4,000
Motorbike / Moped Coverage Optional cover for up to 200ccOptional cover for up to 200ccOptional cover for up to 200ccOptional cover for up to 200ccOptional cover for up to 200cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra

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