Pathetic! Avoid at all costs
NRMA and their underwriter (Covermore) have repeatedly denied paying out a claim for replacement flights after having my journey home cancelled at the last minute in March 2020.
The case was referred to AFCA in April & nrma are still refusing to budge.
Their excuse? The policy does not cover pandemics & because the claim took place towards the end of my trip it also does not apply. Go figure.
Disgusting, shameful & pathetic.
As a former lifelong member, my advice is to do yourself a favour & avoid!
Disgusted with NRMA
Booked International Travel with NRMA, since I have been a member for over 15 years, and did have an incident in Honolulu and was hospitalised. NRMA were fantastic.
I rang today to cancel my travel policy because I can't go overseas at the moment due to the Corona virus. I didn't think they would do it for free, I expected maybe a small admin charge, but to find I will lose over $90 for a 'just in case', that never happened, is totally wrong! Shame on you NRMA, especially at this time and all policies should be null and void at this time, and not, 'did you read your PDF'.
I am not happy with this service seeing I never actually travelled anywhere, and was not due to travel till mid May.
Definitely not a fan
My husband knocked out his whole front tooth in Thailand the day before we flew home. Logically, we therefore sought treatment in Australia as the trauma to his gums had to recede before restoration could happen (we had our dentist write a letter stating this as well). NRMA denied our claim as they do not provide insurance for services in Australia. This is ridiculous, would they have preferred we stayed overseas for another two weeks until it could be fixed? Paid accommodation, flight changes, daily costs etc? Should we have risked a sketchy d...entist in Thailand? I understand the policy is reasonable in most circumstances, but I think that exceptions should be made in exceptional circumstances and travellers should not be punished for making a logical decision. What if we stayed for another two weeks and they still denied our claim? They certainly don't make decisions on claims quickly.
Find out how NRMA Travel Insurance - International Comprehensive (Single Trip) compares to other Travel Insurance
Know better, choose better.
- Single Trip
Drowned my iPad Air .....covermore is pathetic
I drowned an iPad Air with 64G and 3G...I had a receipt for $900. A compulsory quote from a repairer to say that it was a write off cost $50. The excess was $100 and the depreciation took the rest. They offered me $42 for an item that I could still buy new! So to make the claim I was negative $8! It was impossible to discuss it with the NRMA - they flicked it at every attempt. Covermore were appalling for some time until eventually I told them we were in dispute and then they offered more...and we settled. But the stress is not worth it.
- Single Trip
They don't tell you everything!
Policy seemed great and easy to apply for, after doing some research this seemed like the best. During my trip to Vanuatu, I perforated my eardrum, which caused me to be out of work for 2 weeks. I lost over $1100 of income and being casual, was not paid sick leave at work. I had proof of my rostered shifts and when trying to submit a claim for loss of income, was told they only cover your loss of income a month after your return! Any money lost in the first 30 days out of work is not covered! If I had known this prior to leaving I would not have paid over $150 for insurance that would not properly cover me. Disappointed and will NOT be using NRMA again.
|Other Insurance Types Offered||Business, Car, Home and Contents, Life and Motorcycle|
|Maximum Age Covered||99 years old|
|Overseas Emergency Assistance||Unlimited|
|Pregnancy (max weeks)||24 weeks|
|Resumption of Journey||$3,000|
|Hospital Cash Allowance||$8,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||$9,000|
|Luggage & Personal Effects|
|Theft of Cash||$200|
|Credit Card Fraud||$12,000 as part of Travel Documents cover|
|Travel Documents / Passport||$12,000|
|Maximum Single Item Limit||$4,000 (Cameras)|
|Luggage & Personal Effects||$12,000|
|Rental Vehicle Excess||$4,000|
|Motorbike / Moped Coverage||Optional cover for up to 200cc|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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