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NRMA Travel Insurance - International Comprehensive (Single Trip)

NRMA Travel Insurance - International Comprehensive (Single Trip)

1.0 from 5 reviews · View Statistics

Reviews

1.0

5 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Value for Money
    1.0 (1)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)
  • Claim Resolution Time
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (0) · No (2)
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Pathetic! Avoid at all costs

published

NRMA and their underwriter (Covermore) have repeatedly denied paying out a claim for replacement flights after having my journey home cancelled at the last minute in March 2020.
The case was referred to AFCA in April & nrma are still refusing to budge.
Their excuse? The policy does not cover pandemics & because the claim took place towards the end of my trip it also does not apply. Go figure.
Disgusting, shameful & pathetic.
As a former lifelong member, my advice is to do yourself a favour & avoid!

Value for Money
Transparency
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1 comment
NRMA Insurance
Care TeamNRMA Insurance
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h_ribeiro

h_ribeiroSydney, NSW

Disgusted with NRMA

published

Booked International Travel with NRMA, since I have been a member for over 15 years, and did have an incident in Honolulu and was hospitalised. NRMA were fantastic.
I rang today to cancel my travel policy because I can't go overseas at the moment due to the Corona virus. I didn't think they would do it for free, I expected maybe a small admin charge, but to find I will lose over $90 for a 'just in case', that never happened, is totally wrong! Shame on you NRMA, especially at this time and all policies should be null and void at this time, and not, 'did you read your PDF'.
I am not happy with this service seeing I never actually travelled anywhere, and was not due to travel till mid May.

Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
2 comments
NRMA Insurance
Care TeamNRMA Insurance
NRMA Insurance
Care TeamNRMA Insurance
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Definitely not a fan

published
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
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1 comment
NRMA Insurance
Care TeamNRMA Insurance
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Murray

Murray

  • 2 reviews
  • 3 likes

Drowned my iPad Air .....covermore is pathetic

published

I drowned an iPad Air with 64G and 3G...I had a receipt for $900. A compulsory quote from a repairer to say that it was a write off cost $50. The excess was $100 and the depreciation took the rest. They offered me $42 for an item that I could still buy new! So to make the claim I was negative $8! It was impossible to discuss it with the NRMA - they flicked it at every attempt. Covermore were appalling for some time until eventually I told them we were in dispute and then they offered more...and we settled. But the stress is not worth it.

Insurance claim madeYes
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Murray
Murray

Lochy - I don't know what you mean by 'overseas repair network'? The quote for repair was obtained in Wollongong. I have been a member for 25 years...and NRMA refused to talk with me. I use Allianz now for travel insurance.

NRMA Insurance
Care TeamNRMA Insurance
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They don't tell you everything!

published

Policy seemed great and easy to apply for, after doing some research this seemed like the best. During my trip to Vanuatu, I perforated my eardrum, which caused me to be out of work for 2 weeks. I lost over $1100 of income and being casual, was not paid sick leave at work. I had proof of my rostered shifts and when trying to submit a claim for loss of income, was told they only cover your loss of income a month after your return! Any money lost in the first 30 days out of work is not covered! If I had known this prior to leaving I would not have paid over $150 for insurance that would not properly cover me. Disappointed and will NOT be using NRMA again.

Insurance claim madeNo
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Hayley F
Hayley F
NRMA Insurance
Care TeamNRMA Insurance

Thanks for your feedback Hayley we will certainly pass this on. ~Kaz

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NRMA Travel Insurance - International Comprehensive (Single Trip)

Details

Compare all 5 NRMA Travel Insurance
CategoryTravel Insurance
Other Insurance Types Offered Business, Car, Home and Contents, Life and Motorcycle
UnderwriterZurich
Maximum Age Covered 99 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$25,000
Emergency DentalUnlimited
Pregnancy (max weeks) 24 weeks
Resumption of Journey $3,000
Hospital Cash Allowance$8,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income$9,000
Permanent Disability$25,000
Luggage & Personal Effects
Theft of Cash $200
Delayed Luggage $1,000
Credit Card Fraud$12,000 as part of Travel Documents cover
Travel Documents / Passport $12,000
Maximum Single Item Limit $4,000 (Cameras)
Luggage & Personal Effects $12,000
Ancillary
Personal Liability $2,500,000
Rental Vehicle Excess $4,000
Motorbike / Moped Coverage Optional cover for up to 200cc
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseOptional Extra
Adventure Included
Snow / SkiOptional Extra
Compare all 5 NRMA Travel Insurance

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