NRMA Travel Insurance - International Essentials

Hello, This is a friendly warning and piece of advice for everyone planning to travel and purchase travel insurance from NRMA Insurance — do not waste your money. NRMA Insurance has built its reputation purely through heavy advertising, but in reality, it offers no real services. Because of its big name, it charges the highest insurance premiums among all insurance companies. However, it never processes claims properly and never pays compensation.

This is not only true for travel insurance, but also for car insurance, home insurance, health insurance, job insurance, business insurance, and so on. They always try to delay the claim process unnecessarily with ridiculous and irrelevant questions, and they demand private and confidential information that has nothing to do with your case — all just to avoid paying compensation.

When handling a claim, they specifically ask for personal or sensitive information that many people are unwilling to share for privacy or security reasons. Then they use that as an excuse to reject your claim.

Personally, I have a travel insurance claim with NRMA that I submitted 2 months ago, but every time it is assigned to a new person who asks the same old questions along with new ones, even though I purchased one of their most expensive travel insurance policies.

This problem hasn’t just happened to me — many people I know have had similar experiences. For example, one of my friends filed a car insurance claim, and NRMA dragged the process on for eight months before refusing to pay. My friend lost $20,000, and the company’s excuse was that the other driver involved wasn’t answering their calls.

In another case, someone I know died in a house fire, and insurance company refused to pay compensation, claiming that the fire was suspicious or intentional, or that the deceased was somehow responsible for the fire. Can you believe that? A person dies in a house fire, and the insurance company says the fire was deliberate!

Based on my own experience and the experiences of friends, Bupa and Allianz are far better insurance companies. They handle claims quickly and pay compensation without unnecessary complications.

This was the first time in my life that I filed an insurance claim, and it turned out to be a terrible experience — all because of NRMA. I will cancel all my insurance policies with NRMA and strongly advise everyone I know not to use NRMA’s services under any circumstances.