Numatic Henry HVR200 Questions & Answers

Hi Carole, On the bent stainless steel wand, there is a small plastic valve you can turn. When opened, this will help decrease the suction if its too strong when vacuuming your carpet. Otherwise, may I suggest you email our customer service team on support@myhenry.com.au and they might be able to help you further.

SK - MyHenry Team

Hi Suzan, sorry to hear you are having issues with your floor tool on carpets. The Henry 200 is supplied with a combination floor tool, with two settings - one for carpets and one for hard floors. Make sure you change to the carpet setting by flicking the switch on the top of the black plastic floor tool that shifts the brushes on the floor tool into the up position. Also, on the bent stainless steel tube section, you will find a small plastic suction control valve. Try turning this to the fully open position (you will hear some suction here when your Henry is turned on) which should allow the floor tool to move freely on most carpets. If these solutions don't work for you, please don't hesitate sending an email to support@myhenry.com.au and we can try to help further on email or by phone call.

regards, SK - MyHenry Team

Have tried all options-am taking it back to the shop. The tool advertised on the box is different to the one supplied. Tool on box has one adjustment and a roller at back of tool, the item in the box has two adjustments and no roller. Just grabs carpet and can not move forward or back. Just dreadful.

Hi Suzan, thanks for the reply. Can you please email support@myhenry.com.au with the vacuum serial number (this is will be a 9-digit number on a label on top of the machine under the handle). We will try to help you resolve so as to save you a trip back to the store if we can!

regards, SK

S/N 213327890

Thanks Suzan. As I can't respond here privately, can you please send your preferred contact details by email to support@myhenry.com.au and we will attempt to resolve for you. Regards, SK

Sent through details sue_hopper@hotmail.com

Hi Suzan, thanks - someone from our customer support team will be in touch with you via email shortly to assist further. Have a great day!

Hi Lolo, Henry Home has a 6 litre capacity and comes with a 2 Year Domestic use warranty. Henry 200 has a 9 litre capacity and comes with a 2 year commercial use warranty. Hope this helps!

The HVR is a great home vac with a smaller capacity at 6 litres as opposed to 9 litres for the Henry Commercial vac.

Hi Linda, all Henry vacuums have an HVR model number. The 200 series relates to the drum size - these are all 9 litre commercial models. The 200-11 is the current commercial model with a 620 watt motor that has been on sale in Australia for the last 5 or so years. If you see a model with 200-12, it will be an older commercial machine with a different motor.

The HVR160 is the slightly smaller domestic model with a 6 litre capacity. Hope this helps.

henry or miele c3? which is the best for a cleaner or another brand?

Hi Teresa. Henry is okay for using indoors and outdoors (as long as he isn’t exposed to the elements such as rain) and be aware that he is suitable for dry vacuuming only – not for any wet vacuuming. For use on rough paving, be sure to use the supplied floor tool with the brushes down to avoid damaging the floor tool. After using on the pavers, it would be advisable to check for any wear and tear before using the tool on more delicate surfaces later. You can also purchase a specialty hard floor tool (https://myhenry.com.au/collections/accessories/products/henry-hard-floor-tool?variant=36164667539615) that is ideal for use on all hard surfaces. Hope this helps and please don’t hesitate to contact us if you have any other questions.

Hi Nikki. Over time, the wands and floor tool can become stuck together. If possible, it might help to have two people to work with each other to help pull the individual components apart. Try to twist the floor tool and the tubes apart rather than just trying to pull them off. If you can do this to break the seal, you should be able to slide them apart ok. Try this and let me know how you go. SK

Thank you, will pass that advice on to the person.

Hi I’m afraid I’m not sure as I don’t have a shedding dog-

While I don't own a dog, I think it should have no problems - it's pretty powerful. I use it in my shop to vacuum up sand, metal nuts and bolts, gyprock dust - all stuff that is challenging for most vacuum cleaners.

We have the yellow henry. We have 2 dogs 2 cats and 4 kids and I don't have an issue with hair.

We don't have animals but I bought a secondhand rug that had dog hair in the flat tight weave, I assumed I'd have to pull each one out by hand but I just used Henry and it was all picked up.

The bag is disposable, costs about $2 each on ebay. Have only replaced it once - but have read others don't use a bag at all - not sure that I would recommend that - so get to vacuum (large home, two story) 4 times before need to change bag; but the bagged ones do produce better suction so that is why I went that way because had been bagless for sometime with other vacuums. I think comes from UK, have a two year warranty via ebay with mine but haven't had to use it. Looks a very robust simple vacuum. Hope this helps a little. Sandra Wellington Point Qld

The primary bag is described in the instructions as 'Synthetic'. So to answer your ques, it is a disposable bag. There is a secondary bag which protects the vacuum motor from any dust particles that may happen to get through the primary bag and this appears to be an excellent quality cotton bag. So far there is absolutely no indication of any dust passing through the first bag to the second. We are still using the original primary bag and there is no indication that it will need replacing anytime soon.

Henry is made in England and as much as I hate to admit it I think that the Poms have finally got something right. The supplier we got our Vacuum through sent it with 1 bag in the machine and 13 spare bags plus an extra head. Maintenance is not a problem with parts readily available in Australia.

If you decide to go ahead with Henry, I would suggest that you google something like "best price Henry vacuum cleaner Australia" and take it from there.

I really appreciated these answers they are very helpful THANK YOU

Haven't had to pick up little bits of cotton, but Henry would be valuable in a messy garage/workshop.

Yeah Henry will do it. We have one for our restaurant. Gets used in the dirtiest of places. I would suggest the larger wattage motor like 780 watts. We use it in car. The first one I bought was a George which is bigger machine and blue in colour. George sucks wet and dry and has a water tank unit for valeting. That unit is nearly 20 years old and still works to today. I have valeted my cars and house restaurant carpets as well as hoovered up saw dust and rubble from building sites. Trust me you will not be disappointed he sucks like a trooper :D

No, I do not use one Mate.

They do have bags and I use them. It keeps the filter a bit cleaner. They're very cheap and widely available. Under a dollar each on eBay. They last ages too.

Yes I use the ones that came with mine, but have seen others say they don't use them, just keeps the filter cleaner for longer. Bought my on ebay for $389, came with 12 extra bags, would expect need to change the bag every 3 months, as only vacuum once a month.