Numobile

I’m now beginning to understand what other people think about this company and I feel like I’m being scammed. I’m not paying for an ongoing subscription service, I thought I would pay the phone off and after you would get to keep it, sadly no. They… Read more

gave me an option either continue to pay for another 12 months or pay outright. Subscription service for phones is a scam and a terrible idea. Once I pay the outright payment, I’m done dealing with these people. They are a scammer and will continue to take your money. Please do your research before you purchase your next phone. I don’t recommend buying phones from them.

Scammers. They get you on a plan to buy the phone on an “contract” but provide no contract. Then they’ll change it to a subscription service with ongoing payments 2 years after the “subscription “ ends without your consent. Then If you Stop paying for it, they disable the phone and hold you ransom till it’s paid. Do not use . Show details

Do not use this company. They say they are affiliated with Kogan. I bought a phone under warranty, but there was no phone number or customer service. It was the worst I have ever experienced. My phone did not work as per specs, I had to send it back and borrow another phone from a friend, never had this before, of course, they came back and said… Read more

it worked. Have a look at the email it sent because the screen does not work. Good morning,

Ca n You please tell me How I look at getting g a V replacement n t, My phone r does not work o n t he s team

To c hard.

absolutely disgusting behaviour from a so-called company, don't forget nu mobile sell under Kogan beware and never use, they are a complete CON.

Approved Before, Now Rejected Twice – No Explanation, No Real Help – I have successfully purchased from this company before, but my last two applications were unexpectedly rejected without any explanation. Despite having excellent credit, I was given no reason for the denials; just told to keep trying over and over. When I reached out for help, one representative told me they could assist and asked for my details,… Read more

only for another person to later tell me they actually couldn’t help at all. In the end, I was left with no answers and no real support; just the same frustrating advice to keep trying.

How many times do I need to apply before I get a proper resolution? Extremely disappointing experience.

Beware the upgrade – Ive been with Numobile for just over 2 years and for the most part, the service has offered me what I needed. However I recently decided to upgrade my phone which they were advertising the iphone 16. I followed their upgrade instructions and added the phone to my cart and checked out. So far so good. The phone arrived within a few days and I… Read more

was ready to start the transfer of service. This is where the trouble starts.

There is no real time customer support!

The chat bot is useless and just asks you to submit a a request anyways. Queries are often answered within the same day if you're lucky, but hours in between and Im always left with more questions which takes more time and rolls over to the next day, and the next day. The issues I came across was the steps presented in how to upgrade your phone is incorrect. You cant submit a return request as instructed and shown. You have to reach out to customer service, send in photos of your phone and also agree to pay a $15 return fee. The biggest issue I had was that my new phone subscription wasn't even available in my account and no matter how many times I asked customer service to confirm, I got, "maybe you used a different email", "it can take 72hrs to appear in your account" or not even addressing the question all together. Finally after 7 days from receiving my new phone, my account was updated with the correct phone subscription and the old subscription removed.

But the story doesn't end there. The start date of my new phone subscription was 10 days out. I ordered and paid the first instalment on the 25/01 (I specifically waited for this date so it would fall inline with my sim subscription payment) but the phone subscription start date says 04/02 which completely throws out the billing cycle and not to mention they round up to the nearest dollar so even if your phone plan is $46.63, they will bill you $47! I am again awaiting for a response to fix this...

This has really put a sour taste in my mouth. I'll pass on any future phone upgrades if it means I have to go through all this again!

No compasion of any kind – After being with Nu Mobile for app 6mths I was dissatisfied. Their coverage is hopeless. Finally after nothing changing I have changed providers. I notified NU that I would be changing, they said, if I say I will no longer be with them my cover stops immediately. I said I am paid until 20/1/25. I said they cannot do that, it's against the law. I… Read more

called my new people and they said they said they would port a.s.a.p and the SIM would be out in the next couple of days. Today I awake to NOTHING on my phone. I am diabetic among other things, and must have phone coverage at all times. These people do not care, all they want is your money. You can never contact them by phone even though the website says you can, it's all done by email.

Do Not Sign Up!!! – My interactions started off well, having secured a phone and sim package top pay off over 24 months. I ended up going back and using again, however just for 3 phones for my family. When my daughters current phone broke I thought I would use them again, little did I know that they had changed their sign up process and the last 3 phones were now on… Read more

a subscription service and not to own outright. They had changed it since my first sign up and it was absolutely not obvious. Why would I commit to ongoing subscription charges for my kids and parents phones without owning them!!!. I contacted Nu Mobile which is bloody difficult as others have stated. When I contacted them and expressed my concern about how they've mislead me on the sign up for the last 3 phones, they were not at all interested. Requested an email. I was also advised I would need to pay another years subscription charges to exit out of the subscription contract, as they need to on-charge for missing revenue opportunities that phone would have made them. They do not believe they mislead me. The option to purchase was there originally for my first purchase, hence U went back and the sign up process was exactly the same but it was not clear that is was a subscription. They have since re-introduced the pay to own option so you can clearly see the difference on their website on sign up but it was not clear when they moved to subscription only. I have logged a complaint with the Ombudsmen and Nu Mobile have had 2 dates to reach out and contact me to resolve and they have not. Horrible company, feels like they bill me every week, zero customer service. Do not engage!!!!

Smooth experience and great value – Smooth service from signing up to excellent value plan with refurbished phone. Phone arrived promptly and looks like new, very impressed. Definitely great value and coverage is exacty the same here as my previus provider. Show details

Scammer – Don’t trust on them they are scammer when I sign in with them they said international call is free after month they email me that they are going to charge me for international call when I email them they give me crap reason for it stay away from them they are morons don’t trust on them Show details

Less than 1 star! – I can’t activate my account to even review it. As the phone company doesn’t have a customer service line that answers, they just text you saying use the customer service chat. This doesn’t work. They want me to do a full security check via email. Which I am not comfortable with. Horrific service so far! Can’t even cancel because I need a security check! I’ll need to call the bank tomorrow to cancel the payments. So annoying! Show details

Very unstable – The most unstable network I have ever used, a single page website takes ages to load, avoid if you use a lot of mobile data Show details

Avoid at all costs – I got a new sim with this provider a year ago that didn’t work. After countless attempts to contact customer support I ended up cancelling the service after only receiving unhelpful, automated responses. I got an email from them today at 1am saying that my plan was increasing despite not having used the service in a year. After contacting… Read more

customer support yet again to clarify why I was receiving correspondence, I received an automated email asking me to confirm multiple personal details including date of birth and address. I recommend not only for those who are thinking to use this service to look elsewhere but to be cautious what information you share with them.

Great service & savings – Been with Numobile around 3 years now. Left Telstra due to poor service. Coverage has been excellent from Jindabyne to Far north Qld, including offshore (yacht). Uses Telstra network. Support service has been pretty good. Like others the initial contact says initialise service ASAP before the SIM arrived. Chat sorted that out. So far excellent… Read more

value & service. Looks like some reviews are really complaining about Telstra’s coverage. I wouldn’t blame Numobile for that. I would really like wifi calling though!

August 2025 update. Wifi calling was suddenly available. But Numobile phone services has now been taken over by Tangerine. Nothing to say about Tangerine so far.

Total ineptitude – My daughter ordered a phone was told it would arrive Thursday 4th of May, started receiving emails from nu mobile to activate SIM card on Friday 5th of May, returned emails stating no phone, continued receiving emails to activate SIM, continued replying through The Weeknd still have not received the phone, continued receiving emails to activate… Read more

the SIM, my Thursday 10th had participated in a 30 + email discourse of frustration ineptitude and and total lack of ability to communicate properly, even received a text message congratulating me on activating the SIM telling me I'm good to go and yet I still have not received the phone, nobody at the company seem to be in touch with anyone else my belief by then was someone had still on the phone and activated it. They were still of absolutely no assistance even though I had repeatedly ask somebody to phone me that we could discuss the situation. Total failure absolutely will not be dealing with them again.

Trash telco – Thought I would give these guys a try since there are a lot of trash Telco out there.. unfortunately this is another trash Telco. Stop your incoming calls and texts which is illegal. They stopped my services before my payday. I am on centrelink and REQUIRE a login code. Now because they cut off my service before Easter, I don't get that code and cannot login, so I have not been able to get paid. Time to search another telco. Show details

Confusing instructions, unreliable website, terrible customer service – I have a lot of bad experiences with this provider. The first year was amazing because of excellent reception, support was just an email away and every time support was asked, instructions were so easy to follow, I didn't have to contact them again. Until one day (some time in February 2023), my data plan was changed without my knowledge, and… Read more

everything went chaotic. I have been receiving different data balances every time I text BAL to 179. I made a series of emails with different representatives, but no one was able to help me. I asked to change my plan to 42G instead thinking that this would resolve data problem. On 21 March 2023, I paid an amount of $40 but the data allowance did not change and stayed the same as last month (20G). I got tired of messaging them and not getting the answer I want. I was trying to reach them via their website instead of email but I could not even access my account as it has been blocked due to numerous times of entering wrong passwords. When I received an email saying that my account has been unblocked, I tried accessing it again but still got the same technical error message. I'm done with this sim provider. DO NOT USE THIS if you don't want to suffer the same stress I had when I was still with them. I DO NOT RECOMMEND NU MOBILE at all because of being inconsiderate to their customers and incorrect/confusing advice from their Customer Service Representatives.

Extremly satisfied with their mobile plans except they need to open customer support live calls – Perfect network coverage in Bunbury WA Never experienced dropouts Good 4G connectivity

Horrible reception everywhere – I live in central Melbourne and I can't get good signal, so good luck to anyone even slightly regional. It's just functional, and for the price I gave it 3 stars, but **avoid** this company if you can go anywhere else. Show details

avoid this company – So i was on a 24 month contract with these people at the end of it i paid off the rest. Here's the dodgy part 2 weeks later I get an email saying they require more money even though the phone plan was fully paid off. I was harrassed by a scam company in regards to credit frauds. They harassed me for a solid 3 months. They threatened me they'd send… Read more

me to court over this and it was total crap. I had fully paid the phone off 100% and they demanded a few hundred more dollars. Worst company I ever went with and will never go with them again. If I had to choose telstra over this guys i'd choose telstra and telstra is also dodgy as hell.

Don't bother... It's not worth the stress and hassle – I have been a customer for around 2 years, have been reasonably happy with the service until moving... Nobody was able to confirm the item was/wasn't express posted, extremely frustrating in the current situation of extremely slow postal service... Trying to contact via email is an endless game of email catch up... I alerted the customer service… Read more

that I was cancelling my account several days prior and the employee finally conceded to make a record of my notice.... A shake up of customer service would greatly assist in satisfying customer inquiries.

Irresponsible service provider – Here is a reply regarding my complaint for poor reception: ——- This site is currently carrying heavy users on 3G and 4G. Unfortunately Telstra does not have any funded projects for the area at this stage. Regarding your reception at home - Indoor coverage is highly variable and there may be locations where indoor coverage is indicated as… Read more

available, but your device will not work due to local building density, physical structures and building materials. For example, the following things may reduce or block indoor coverage: basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings, steel framing and metallic window film. Devices such as external antenna may assist to improve indoor coverage where it would otherwise not occur. We cannot advise any specific equipment, however suggest that you visit an electronics type store and enquire about antenna etc. to boost the mobile signal.

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Electronic communications only, all data eaten up for unknown reason, no app to monitor usage, – Feedback written within a month of transferring from a different provider. Had my 20 gb of data eaten up 20 days into my plan. Usually used 5gb from my other provider and has not changed phone habits. Questionable! Communications are electronic so numobile is not for the tech savvy. Numobile did not do anything despite raising my complaint. Call… Read more

centre is i think based in India and asks for your personal detail to be emailed. No app to monitor your usage.

Silent but worth – Value for money. I like the fact that the MVNO is relatively quiet, however does the work. Rather than spending on advertising, engaged with customers satisfaction. No sneaking app to monitoring you 24/7. I feel they should seriously think about introducing VoLTE, VoWiFi to put their MVNO one step ahead, while 5G is rolling out across Australia… Read more

from the major mobile network operators - for example, Telstra, Optus, and TPG merger. Call quality is so far so good. Network signal is okay. Customer service via chat is satisfactory.

Excellent service & value for money – I moved to Numobile from Telstra around 6 months ago, I have been quite happy with their service and support. At least half the monthly cost & haven't noticed any change in speeds. Nice to speak with local technical staff too! Thanks Numobile! Show details

does credit checks – i tried for cheap service and older samsung automaticaly says is does credit check now failed even i have good record my file be aware of sign up i would advise to inform. customers

Value for money – Looking for a new deal with my existing Telstra service and mobile and they couldn't give me all the options I wanted. Investigated numobile and got an upgraded phone (reconditioned not new) for only $4 more a month than my previous service & more data than I need. I can make international calls for free from Australia and still get the Telstra… Read more

network service coverage. The only downside is you can't use global roaming but I see that as a feature as it will stop me overspending!