Nurses & Midwives Health

I have been using this health insurance for the past five years. They are affordable and cover most of my needs. Very impressed with the customer service and passion for their customers. Show details

Thank you Sandy Marquette for your expertise kindness over the phone! Just signed up for the top extras cover today which has great value for what I need. Sandy was very patient in sorting out my details, and thoroughly explained what the tier covers for. I also appreciate the promotional waive on the waiting periods so that I can seek therapy for… Read more

my chronic pain and get my medications covered! I greatly look forward to the benefits for my management plan.

I contacted the NM Health Fund as I wished to lower my Health Care costs. I spoke with a representative Sandy in Sydney. She was extremely helpful and informative giving me several options and advice in alternatives. I can highly recommend this… Read more

company to anyone wanting professional advice. I wasn't aware at the time but after I decided to join from NIB, they informed me that they would transfer my cover form NIB if they wished. I duly accepted their offer.

Pros - cheap premiums Cons - very poor customer service Joining NM was a great experience. Currently trying to make a hospital claim - very subpar experience. Request for a phone call from customer service made Wednesday - ignored. Request for details how to make a complaint made Wednesday - ignored. Incurred costs of $77 getting forms NM… Read more

requested which I advised them of Wednesday - also ignored. NM actually considering all the information - definitely not. It appears they only choose the info that suits their position to decline despite very obvious mistakes/contradictory information. Dealing with NM this week has been such a frustrating and stressful experience that I would not recommend NM to anybody after this.

No further information than what I received online. Slow at processing claims compared to HBF and other major companies Show details

The information i was told on the phone didn't transfer to the till. I was just over $1000 poorer than I thought for 4 fillings. Show details

I spoke to Jen she was extremely helpful even found out there were things i have access to i didn't know. I recommend NMW to everyone i meet, in 50 years it is the best and easiest health fund we have been in. Show details

Reverted to old fund.The mobile application feels a bit dated, and the website lacks an online chat function. Prior to joining, I personally reviewed their cancellation process, which apparently requires calling them by phone during their operating hours. Since my old fund typically takes over 14 days to complete transfers or processing, I… Read more

ultimately chose to cancel and return to my previous fund so I could claim immediately rather than wait 14 days plus for transfer processing and for adjusted wait times to hit their app. Although their customer service was both courteous and responsive—answering within an impressive 30 seconds (5 stars) —I decided to revert to my former provider. Overall, my experience was that I remained a member for fewer than 30 days, well within the cooling-off period. Notably, any changes to coverage or cancellations cannot be completed through their website or online platform, and with no live chat feature available, a phone call remains the only way to reach their cancellation team, while their mobile application is somewhat outdated. In contrast, my previous fund allowed me to modify my coverage directly via their website and online chat.

Recieved a call, invited to ask questions. I had 5 or 6 queries about my cover, waiting times and benefits, and how claims are made. Most were answered in a general overview which was provided. The phones are answered by Aussies. Cheers! David. Registered Nurse and international adventurer. Show details

I spoke to a very lovely person called Samina Toevai. I really liked her positive attitude and a friendly customer service. Thanks Samina for your help with reactivating my policy. Show details ·  1

Sean.F was excellent and really helpful in finding me the right extras coverage and deal for my needs! Thanks to his expertise and help I am staying with NM Health who I have been with for 5+ years rather than changing to another health insurance company! I’m now very happy with my health insurance coverage and value for money! Show details ·  1

I haven't begun using the insurance but my experience with Sandy on the phone was excellent. She was patient with all my questions and I was on the phone with her for over an hour. She explained all the benefits compared to my current provider, but that didn't matter. I decided to move my whole family insurance because of the level of service I received from Sandy. Need more Sandy's in the world. Show details ·  1

So grateful to speak to someone about a potential surgery for our son. Vicki explained everything and advised what questions to ask pertaining to the expenses for the surgery. She made us feel at ease and answered all of our questions. Thank you. Show details ·  1

Thank you for your help and assistance - Sandy was amazing. Sandy was approachable and professional and I found her suggestions regarding appropriate policies very helpful with the entire experience of changing health funds (which I've been procrastinating on) was very straight forward, concise and easy. Show details ·  1

Nurses and Midwives Health have supported our family for many years. I like to hope for the best and plan for the worst. I am grateful for the small army of people who have worked together to make sure that the worst never happens. Private health insurance is expensive but unlike the share market it pays off when you really need it. Show details ·  1

OMG! What an amazing Representative MIRNA (Kairouz) was today. Firstly, she explained and answered in clear, concise simple English ALL my questions and issues with great patience and kindness. I couldn’t believe how lucky I was to have someone who took the time even though she didn’t have to. Trouble is I’ll probable never get chance to have… Read more ·  1

her as my Representative next time I need help. God bless you for making me feel important and for your incredible kindness and patience. As a foreigner (Irish) and new in Australia and 75 years old I know I slowed you down but you still made me feel important and answered all my questions.

I recently compared my health insurance options and was very impressed with the service from Roger Ng. He patiently explained the differences between the covers, answered all my questions, and helped me make an informed decision without any pressure. Excellent customer service, and I’m happy to be staying with Nurses & Midwives Health! Show details ·  1

Wonderful help from Samina today. She answered my call quickly and was able to help, then going above and beyond she gave us 6 weeks free membership for being a longstanding member. Show details ·  1

I spoke with Angie after doing an online quote- she was very knowledgeable and not at all pushy. I asked to think about joining for a week and she was fine with that. Even when she called me back, I didn’t feel pressured. I was happy to join up as the policy seemed like good value and there was a promotion on that meant that 2 and 6 month waiting… Read more ·  1

periods were waived. And, my sister who referred me received a $50 gift card ( which she will share with me).

Roger Ng was very courteous and professional in assisting me with a smooth transition to change health insurers. Good communication and fair comparison to other policy Show details ·  1

Very helpful and friendly staff.Able to troubleshoot and correct the issue I was having without multiple calls.No long wait times with call centre when contacting them. Staff have extensive knowledge of the insurance they provide and are able to answer any questions or queries you have. Show details ·  1

She listened to me, got precise answers to me, looked into benefits to help my family in the next journey of orthodontist work. Mannerism was amazing. Gentle, professional and made sure I was confident in the information she had provided me. Great experience Show details ·  1

I spoke with Stacy, at NMH - who was polite & very helpful. She answered my questions, I felt fully informed, which resulted in my advance membership payment of 6mths - Thankyou Stacy! Show details ·  1

NMH (part of teacher's heath) is great health fund. You pay about the same as other big health fund but it actually covers waaaaaaaaayyyyy more. Our product specialist Samina was very helpful and attentive, we are really happy with the service. Show details ·  1

Today I called in a bad mood (but I wasn't rude!!) and Milan's incredible and personable customer service just made everything better. He really helped me out with my problem and then answered other questions that I had and I left the phone call in a great mood! The telephone support of NMH is really great. I only had to wait online for 1 min and… Read more ·  1

I left with all my questions answered. Thanks so much, especially to Milan who has exceptional customer service skills