Nurses & Midwives Health

I recently compared my health insurance options and was very impressed with the service from Roger Ng. He patiently explained the differences between the covers, answered all my questions, and helped me make an informed decision without any pressure. Excellent customer service, and I’m happy to be staying with Nurses & Midwives Health! Show details

Roger Ng was very courteous and professional in assisting me with a smooth transition to change health insurers. Good communication and fair comparison to other policy Show details ·  1

Very helpful and friendly staff.Able to troubleshoot and correct the issue I was having without multiple calls.No long wait times with call centre when contacting them. Staff have extensive knowledge of the insurance they provide and are able to answer any questions or queries you have. Show details ·  1

She listened to me, got precise answers to me, looked into benefits to help my family in the next journey of orthodontist work. Mannerism was amazing. Gentle, professional and made sure I was confident in the information she had provided me. Great experience Show details ·  1

Pros - cheap premiums Cons - very poor customer service Joining NM was a great experience. Currently trying to make a hospital claim - very subpar experience. Request for a phone call from customer service made Wednesday - ignored. Request for details how to make a complaint made Wednesday - ignored. Incurred costs of $77 getting forms NM… Read more

requested which I advised them of Wednesday - also ignored. NM actually considering all the information - definitely not. It appears they only choose the info that suits their position to decline despite very obvious mistakes/contradictory information. Dealing with NM this week has been such a frustrating and stressful experience that I would not recommend NM to anybody after this.

Can not understand why you cant arrange a direct debit from your credit card. It’s either from a savings account or you get a monthly bill to bpay. I’ve checked and they have no plans to change this in the future. Otherwise they’d be great, but so backwards not to take a credit card in 2025. If you’re like me a put everything through a credit card this isn’t the fund for you. Show details

Claim rejected even though app stated money available – Claimed for a dental occlusal splint at the dentist on 9.6.23 - claim was rejected. I checked the app prior to attending appointment and again at the dentist and it stated I had $500 left for major dental. The dentist advised to submit again manually which I did - again rejected stating funds exhausted, app still showing $500 available. Phoned… Read more

three times each with a lengthy wait and it was explained that the $500 was a yearly increase and only available from 10.6.23!!!! Why then did it state in the app that it was available prior to the 9th when I received my splint. I asked if they could reconsider as it was just one day out and I was not aware it was only available from the 10th, also that the app was misleading otherwise I would have delayed until the following week. Nurses and midwives were very efficient until taken over by Teachers insurance claims now take a couple of weeks to come through. I asked to speak to a manager but was told that they would not pay this. I have been a loyal customer on top cover with top extras for the past 4 years and I feel no consideration was given to this.

Wonderful help from Samina today. She answered my call quickly and was able to help, then going above and beyond she gave us 6 weeks free membership for being a longstanding member. Show details ·  1

I spoke with Angie after doing an online quote- she was very knowledgeable and not at all pushy. I asked to think about joining for a week and she was fine with that. Even when she called me back, I didn’t feel pressured. I was happy to join up as the policy seemed like good value and there was a promotion on that meant that 2 and 6 month waiting… Read more ·  1

periods were waived. And, my sister who referred me received a $50 gift card ( which she will share with me).

I spoke with Stacy, at NMH - who was polite & very helpful. She answered my questions, I felt fully informed, which resulted in my advance membership payment of 6mths - Thankyou Stacy! Show details ·  1

NMH (part of teacher's heath) is great health fund. You pay about the same as other big health fund but it actually covers waaaaaaaaayyyyy more. Our product specialist Samina was very helpful and attentive, we are really happy with the service. Show details ·  1

Today I called in a bad mood (but I wasn't rude!!) and Milan's incredible and personable customer service just made everything better. He really helped me out with my problem and then answered other questions that I had and I left the phone call in a great mood! The telephone support of NMH is really great. I only had to wait online for 1 min and… Read more ·  1

I left with all my questions answered. Thanks so much, especially to Milan who has exceptional customer service skills

Lynette went above and beyond to help me and provide information on how to claim a certain extra. She also helped to find ways to save money on my premium. Thank you Lynette. Show details ·  1

I was considering moving to another provider but after some discussion with Madison, and a closer look at the alternative, I decided to remain with NMH. Madison was very patient and was able to manage my current subscription as well as cancelling the cover I took with another provider. Show details ·  1

I just want to say how helpful and professional Sean Francois was during my cover review. He was also friendly and patient..as we discussed different options but in the end I remained with my cover. Keep doing what you are doing..and thanks for making the boring nightmare of health insurance comparison...almost bareable Show details ·  1

My query regarding membership and payment for the year clearly explained and how the system works. I am glad to be saving money and at the same time having excellent health cover. Many thanks for the clarification. Show details ·  1

The young man that l spoke to was polite and made sure the information given was correct. He was professional and spoke kindly. I am disappointed that l did not catch his name. I congratulate you on your staff Show details ·  1

Rian (male from ?South Africa) was very helpful and patient. I called to get clarification on health insurance payments and was provided with all the info I required to make an informed decision. I then sought additional information about 'extras cover' and Rian demonstrated a full knowledge of this subject. With the info from Rian I have now made an appointment to see a Dietician next week. Excellent service. Show details ·  1

We are very happy to join Nurses and midwives health after my sister telling me ! Have had a couple of calls and staff are very helpful and friendly very happy and saving some money now !! Show details ·  3

A big thank you to Sandy for helping switch my health insurance today! It's a job I have been putting off, however this process was simple, quick and easy. Nurses & Midwives Health will save me over $3000 a year. Show details ·  1

Very happy with Nurses & Midwives Health Insurance. Sandy was amazing—she took the time to listen, answered all my questions clearly, and gave helpful advice that made the decision much easier. Great customer service and a reassuring experience overall. Highly recommended! Show details ·  1

I would like to thank Robyn for all her help and support she was excellent and followed up with me multiple times. She also has a friendly demeanour, I highly recommend her. Show details ·  1

Robyn was extremely helpful with explaining and helping me choose a cover best suited for me and my husband and daughter. I never felt rushed and was given all my options over the phone and then in email so that I could discuss with my husband. The process was easier then I expected and really took the stress off me. Show details ·  1

Incredible customer support. Product specialist, Ann Lockwood went above and beyond to make sure we understood everything and had the right cover for our situation. Incredibly grateful for her help! Show details ·  1

Jenn was friendly, warm and made me feel like a person rather than a task to complete. I found Jenn to be very helpful and efficient whilst not making me feel rushed. Show details ·  1