Nutrition Warehouse

Purchasing from these guys feels worse than ordering from eBay. Sorry let me rephrase that buying from eBay has a faster delivery. Another thing buying from these during a sale, it actually means we don't have what you want but we have the next thing which is better...... It is not. Then comes the next great thing, delivery... it almost takes 2 weeks postage from QLD to Sydney. Show details

While I do appreciate that company still has some physical stores….. The email advertising is bordering harassment! Sending same emails repeatedly and even multiple emails per day. And only option is to unsubscribe since every preference on offer is not about frequency of communication. They will bombard your inbox regardless.

Website was good to navigate, bought about $300 worth of supps over 2 weeks ago and have not heard a single thing regarding the order. No postage information or due delivery date, all i have recieved is that my order has been fullfilled. I have tried to get in contact with someone who can help with no result, i am hopeful my items rock up and that i haven’t been scammed but its anyones guess. I will not be using Nutrition Xpress again. Show details

Excellent customer service! – I have just walked out of the Millner store in Darwin and feel compelled to publicly recognise the excellent customer service I received. The young man who served me was helpful, knowledgeable, friendly, interested and efficient. I am so impressed. I only wish I had got his name. Not only was his service far and away the best I’ve received at… Read more

Nutrition Warehouse, it also rivals any service I’ve received at any retail store. 3:55pm Tuesday 28th Nov 2022.

Overall Amazing – I ordered a tub of “Cross-eyed” by Zombie labs, man i’m happy. Not only is the product amazing, the ordering was so simple and smooth. I got a great price, my order was dispatched same day and the delivery was speedy. Great service 10/10

Missed an item. Fantastic Customer service! Lightning fast delivery! – First order with them. Delivered in 2 days but they had missed an item (I ordered multiple ice packs so easy to miscount). Contacted their customer support, and had the missing item delivered the next day! Also the 6 pack fitness ice packs are the best ice packs! I work 12 hour shifts and have all my food in a 6 pack fitness bag with multiple… Read more

ice packs. I refrigerate the bag at home so it’s cold and it sits on my desk indoors for 12 hours! Everything is still cold at the end of my shift! Any other ice packs I’ve had in there have not lasted anywhere near the time frame. Highly recommend both Nutrition Warehouse, and 6 pack fitness ice packs!

Rubbish service nutrition wearhouse – Paid for express post sent it std post. At home waiting for it no knock at door taken parcel back to Brisbane were I was told I could pick it up from spoke to nutrition wearhouse refunded postage back but not protein even after they received product back 4 days ago never again will I use nutrition wearhouse orded from somewhere else here in 2 days. Show details

Really dumb order system – I ordered a mushroom extract supplement. I paid $15 extra so I could get it within one to two business days as per the delivery options, my package hasn't even arrived. also you can't even track your own order. they make you download a third party app but still doesn't even show where the package is very incompetent. Show details

Shoddy service – I made an online order and didn’t hear anything for a week so I contacted them to find out nothing had been done. And the order was meant to be delivered to their Brisbane store. I’m still waiting. So much for their two day delivery promise. There are so much competition between supplement companies you’d think they would care about their regular customers. I will be using another company in future. Show details

Auckland Shop is [Content Removed] – These guys just opened in Auckland New Zealand Sept 2024, so we went to check them out. The promo said there were goodie bags for the first 100 customers. That wasnt true; when me and my cousin rolled up first thing in the morning after our train and there were like 8 guys all standing at the door, no one welcomed us or even spoke to us. We… Read more

approached the girls who were allgood, actuyally the dudes were all talking [Content Removed] to each other about girls like little kids. The prices were still [Content Removed] with 20% off. I spent $180 and only got 1kg protein & creatine.

Shocked – The warehouse is unsanitary and my product was leaking powder from the package, there was little teeth marks where the hole is. I do not want to even try the product and am told I can not return or refund my purchase even though the website says refunds are available if you have tried the product and I am not even game after seeing rodents teeth marks. Show details

Outrageous – Comes with holes in bags, there are rats and cockroaches in the Gold Coast store. Purchased over $2000.00 worth of stuff and never receive any accumulated points. Better off using full cream milk, eggs, bananas & cocoa for protein and No-Doz for pre workout. Their carbs are 85+% maltodextrin, VERY DANGEROUS STUFF Show details

Same day dispatch express delivery took 2 and a half weeks to deliver – Ordered on site according to their same day dispatch criteria, as well as express delivery 1-4 business days. 1 week later without update was told after reaching out that there was a glitch in their system and left my order without even being dispatched. Had to wait another week including over the long easter weekend. Slightly cheaper protein powder is not worth this in the slightest, will shop elsewhere.

Online ordering is deceitful – Website was crap to navigate. When online to purchase something. Have to check out first to see the cost of postage and then they add little extras. My purchase of $79 turned into $93.50 at the point of check out. I didn’t go through with the sale and now being bombarded with emails from them. Won’t use them again.

Poor Customer Service, no tracking details, false promises of express shipping – I have ordered 2 items, which I have paid excess for expressed shipping (1-4 days). 2 weeks later, I still have not received my packages. I have tried contacting them, and have not received any response at all. I kept tracking where my parcel is, but even that they did not provise any tracking number. HIGHLY NOT RECOMMENDED if planning to buy online, they'll only rob your money.

No stock + bad service = lost business – Springfield Lakes and Jindalee - Consistently low/no stock with the usual excuse of stock coming tomorrow. And what's the go with the team member sleeping in the corner behind the counter at Jindalee?? You lost a customer today :-( Show details

WORST CUSTOMER SERVICE – Went to buy weight gainer but staff too busy to serve. Took the bag to the counter but staff told to put it back on the shelf. Really is this how to sell your products. No way I will ever go back. Show details

I purchased online from somewhere else because their website is so terrible – I shop online all the time and this is by far one of the worst websites I’ve ever used. I tried to choose ‘click and collect’ and it kept telling me to remove the ‘shipping insurance’ from my cart, but when I tried to go back to my cart there was no shipping insurance in it? I spent over 30 minutes just trying to buy my products. Absolutely… Read more

horrible website and they have lost a customer as a result. This would be excusable if they were a new company, but based on their reviews there have been website issues going back over 12 months and nothing seems to have changed. Who cares about the customer, right? Disgraceful.

Not honoring advertised sale price – Purchased extra of my normal goto protein during 'black friday' sale was only sent half the order then when I contacted them I was told there was a glitch in the system and they will not honour the full purchase. Asked to speak with a manager, Arianna would not transfer me and said she was the manager. After 8 years of loyalty for someone in… Read more

customer service to be so rude and un helpful both me and my hubbys protein and supplement purchases we will be going elsewhere which is a shame as BRaw is actaully a nice product.

Online Ordering is a Joke (Out of Stock Items Though I Paid) – Third time ordering online now with issues. Each time I placed my 'paid and successful' order only to be advised numerous days later that one or more items were out of stock. Seriously? You will not get my business again. By the look of your reviews, many others feel the same. And takes days to mail orders.

Just hopeless, the main focus is clearly NOT on customers – "Help" from a bot that is not helpful, just further frustrating, and no click and collect ANYWHERE on the product I want?! Went to order Happy Way protein powder using click and collect....Strange - none of the three Sunshine Coast stores had it available for click and collect. Ok, let's try all of Brisbane. Type in postcode 4000, big capital… Read more

city, one of their stores will have it. Um, no, nothing within 30km of Brisbane. Ok, just for the sake of testing how cynical the offer of click and collect is when it's actually not an option, I type in postcode 3000 - Melbourne. No click and collect there either. How about Sydney - postcode 2000 and any store within 30kms? No click and collect available.

Ok, I'll persist and at least ask on the help window why this is. I get a bot. I type my question and then get a random selection of "help" topics that in no way relate to my query eg "When will my order arrive?". And then "Was this helpful". "No" I reply, but instead of connecting me with a person, the bot tells me I need to re-phrase my question!! No, you staff your so-called "help" with a human being and there won't be a problem!!

Forget it, if you care so little about your customers, you don't deserve my business.

Website broken. Impossible to log-on or create an account – Logging on to website it says "password wrong". Then when you try to reset password it says "account does not exist. When you try to create an account it says "error: account already exists" I tried with multiple email address. Same issue with every email address. Wasted a lot of time trying to log-on. Show details

Ordering – Webpage is a nightmare. Spent hours trying to get an order for click and collect and had to eventually pay for postage. Then wrong order come out. Now I have to go out of my way and either pay to return the items or travel to a store to exchange them. Not worth the inconvenience.

sAmE dAY dIspATcH – Can't state anything to the quality or validity of the products as I have yet to receive them. They state same day dispatch on orders before 3pm on business days which is simply false. I waited 5 days for my order to finally be shipped using arguably, Australia's worst shipping company. Further to the point, my order was dispatched from a location only 45mins away and is yet to arrive (this may be attributed to the shipping company, however).