Nutrition Warehouse

Nutrition Warehouse

Nutrition Warehouse
2.8

82 reviews

PositivevsNegative
45% · 3745 · 55%

Return Claim MadeYes · No
Product Quality
3.2
Customer Service
2.5
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Reviews

82 reviews
Andrew
Andrew
 

Shocked

The warehouse is unsanitary and my product was leaking powder from the package, there was little teeth marks where the hole is. I do not want to even try the product and am told I can not return or refund my purchase even though the website says refunds are available if you have tried the product and I am not even game after seeing rodents teeth marks. Show details
AJ D.
AJ D.8 posts
 

Outrageous

Comes with holes in bags, there are rats and cockroaches in the Gold Coast store. Purchased over $2000.00 worth of stuff and never receive any accumulated points.

Better off using full cream milk, eggs, bananas & cocoa for protein and No-Doz for pre workout.
Their carbs are 85+% maltodextrin, VERY DANGEROUS STUFF Show details

Cl R
Cl R
 

Same day dispatch express delivery took 2 and a half weeks to deliver

Ordered on site according to their same day dispatch criteria, as well as express delivery 1-4 business days. 1 week later without update was told after reaching out that there was a glitch in their system and left my order without even being dispatched. Had to wait another week including over the long easter weekend. Slightly cheaper protein powder is not worth this in the slightest, will shop elsewhere.
Jacinta B
Jacinta BGreater Melbourne (Outer), VIC6 posts
 

oxyshred

Ive tried the watermelon flavoured oxy shred and also the passionfruit flavour oxyshred.I love both flavours! Show details
Michael J.
Michael J.4 posts
 

Unethical

I bought a product from them, it was really bad and I left a review to reflect that experience. They did not publish the review. Show details
Mel
Mel
 

Excellent customer service!

I have just walked out of the Millner store in Darwin and feel compelled to publicly recognise the excellent customer service I received. The young man who served me was helpful, knowledgeable, friendly, interested and efficient. I am so impressed.
I only wish I had got his name.
Not only was his service far and away the best I’ve received at Nutrition Warehouse, it also rivals any service I’ve received at any retail store.
3:55pm Tuesday 28th Nov 2022. Show details
Dan
Dan
 

They reseal any products they offer flavour swaps or returns on

If you buy a preworkout for instance and you decide you don't like the flavour and want to swap it out they take what you have returned and reseal it to sell it again, you'll notice about 50% of the time the products have a generic silver seal as opposed to the manufacturers seal. I have found weird items at the bottom of a few products now (dirt and honestly im not even sure what the last bit I found was) not sure how it's legal especially with the whole covid pandemic but I now buy all preworkouts in particular from other suppliers and I think the general public should know- they don't tell you this when they mention their attractive return policy Show details
H K.
H K.Greater Melbourne (Metropolitan), VIC
  Verified

Amazing customer service

Whenever I made a purchase from them, my order always arrived within 2 days. However, on one occasion, the delivery driver mistakenly dropped off my package at one of their stores. Thankfully, the store manager personally delivered it to my house. Show details
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Greg
Greg16 posts
 

Online ordering is deceitful

Website was crap to navigate. When online to purchase something. Have to check out first to see the cost of postage and then they add little extras. My purchase of $79 turned into $93.50 at the point of check out. I didn’t go through with the sale and now being bombarded with emails from them.

Won’t use them again.

Hugo
Hugo
 

Overall Amazing

I ordered a tub of “Cross-eyed” by Zombie labs, man i’m happy. Not only is the product amazing, the ordering was so simple and smooth. I got a great price, my order was dispatched same day and the delivery was speedy. Great service 10/10 Show details
Jacey davis
Jacey davis
 

Poor Customer Service, no tracking details, false promises of express shipping

I have ordered 2 items, which I have paid excess for expressed shipping (1-4 days). 2 weeks later, I still have not received my packages. I have tried contacting them, and have not received any response at all. I kept tracking where my parcel is, but even that they did not provise any tracking number. HIGHLY NOT RECOMMENDED if planning to buy online, they'll only rob your money. Show details
Kris
Kris7 posts
 

No stock + bad service = lost business

Springfield Lakes and Jindalee - Consistently low/no stock with the usual excuse of stock coming tomorrow.
And what's the go with the team member sleeping in the corner behind the counter at Jindalee??
You lost a customer today :-( Show details
Product Quality
Customer Service
Syed S.
Syed S.South East Queensland, QLD17 posts
 

WORST CUSTOMER SERVICE

Went to buy weight gainer but staff too busy to serve. Took the bag to the counter but staff told to put it back on the shelf. Really is this how to sell your products. No way I will ever go back. Show details
Stephanie A.
Stephanie A.3 posts
 

I purchased online from somewhere else because their website is so terrible

I shop online all the time and this is by far one of the worst websites I’ve ever used. I tried to choose ‘click and collect’ and it kept telling me to remove the ‘shipping insurance’ from my cart, but when I tried to go back to my cart there was no shipping insurance in it? I spent over 30 minutes just trying to buy my products.
Absolutely horrible website and they have lost a customer as a result. This would be excusable if they were a new company, but based on their reviews there have been website issues going back over 12 months and nothing seems to have changed. Who cares about the customer, right? Disgraceful. Show details
Live Laugh Love Be Happy
Live Laugh Love Be HappyWide Bay-Burnett, QLD7 posts
 

Not honoring advertised sale price

Purchased extra of my normal goto protein during 'black friday' sale was only sent half the order then when I contacted them I was told there was a glitch in the system and they will not honour the full purchase. Asked to speak with a manager, Arianna would not transfer me and said she was the manager. After 8 years of loyalty for someone in customer service to be so rude and un helpful both me and my hubbys protein and supplement purchases we will be going elsewhere which is a shame as BRaw is actaully a nice product. Show details
Product Quality
Customer Service
Live Laugh Love Be Happy
Live Laugh Love Be Happy  
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