Advertising same day dispatch, when the order hasn’t been dispatched for 3 days! Misleading!
Excuses many orders, not enough people. Dont advertise if you cant handle your promises. Would have gone to the shop if knew delivery takes so long. 15 minutes on hold!
I Can't Even Checkout and Pay.
I Can't Even Checkout and Pay. It keeps going back to the page ad saying "If you spend over $150, you'll get free shipping bla bla bla....." It is over $150. What the heck are they on about
Trying to give them business & the page is broken. I'm gona buy somewhere else
placed order 2 weeks ago normally receive within 2 days of order, haven't received order or tracking info, tried several times to contact company they will not reply, now I am out $190!!!! I have never had a problem with this company before, but I guess I have never had a problem they have had to fix before, absolutely ridiculous!!!!
DO NOT BUY
Delayed delivery and also sent to the wrong address that they left at the front door. They did not follow any delivery instructions, also prior to delivery date asked for a refund and they told me to wait. Will never be buying from this company ever again!
Purchased Lean wpi protein from them. After using it started having stomach ache. I called their service centre and tild them about the issue. They happily took the protein back and refunded.
I have ordered from the website multiple times and never left disappointed instore and online , my order has always arrived on time with all the correct items , they give pretty accurate advice in store also .
Terrible Service - never again
Visited the Richmond store, these guys were great. Went in to purchase ON Essential Amino RTD cans, and ON Amino Energy powder, but they had no stock.
They went above and beyond and found stock in Ravenhall for me... so they called that store and asked "[name removed]" to put aside 12 cans for my collection the following day.
Drove to Ravenhall the following morning, found [name removed].. he looked surprised when i told him what i was there for.... he then went to "check" to see if the cans were out back, and surprise, surprise they were not!...
- Verified customer
The best ever!
The greatest supplement store, friendly staff and the best products/ good price!
I’ve just received my first order online and it was very quick! I’m very happy with it!
Thanks Nutrition Warehouse
Couldn’t care less
Service at Jindalee is awful. Returned a product with sharp broken plastic bits in it that I al ost swallowed, and was only given in-store credit rather than a refund.Staff (if they bother to talk) often try and talk you into Genetix products, claiming superiority that is unsubstantiated and always too sweet. Heavy markup makes it more expensive than other places.
Very easy to work out the online store, always great specials, lots of range of products and fast delivery. I've ordered from Nutrition Warehouse several times now as so reliable.
The reviewer stated that an incentive was offered for this review
Thank you Charissa!
Thank you so much to Charissa who provided me with prompt customer service and went above and beyond for my needs. This girl deserves a promotion, so excellent! Thanks again. Gemma A.
Very friendly and professional customer attention; always helpful and offering the most suitable and best priced products
Chris in Hurstville shop is not only listening to what you are after, but recommends the products that are best value and give you the desired outcome
Great range and interesting varieties with always appealing special offerings for those seeking a bit of a deal
Ultimately, nothing beats a remarkable service and value for your $$$ - and Hurstville Nutrition Warehouse is hard to beat
WORST !! NEVER BUY FROM THIS COMPANY
This guys uses worst courier service FAST WAY who never buzz door bell and leaves a note ...WE MISSED YOU. and they do tries another delivery after 3-4 days and again leaves same letter WE MISSED YOU. I purchased some supplement form these guys 10 days ago and hasn't got yet. due to lack of time, i did online but i am feeling big regret now. and ridiculous part is neither their driver are allowed to give call to us or they can leave to local post office. They can only leave leaflet without buzzing door bell.
Amazing customer service, knowledgeable staff!
We have purchased all our pre workouts, proteins and recovery shakes from the Rowville store from the day they opened. I decided to try something new and I had an allergic reaction to one of the shakes so called up yesterday to speak to someone. Michael from Rowville was the sales guy and told me it was no problem and to pop in. He went above and beyond to help me. Customer service is amazing (always has been). It’s often hard to find good service and knowledgeable staff but the Rowville store honestly have the best, caring, non pushy staff I’ve ever come across in any store. Thanks so much!
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