I’ve got two pairs of Oakley glasses (the first purchased around 2005) and the second in 2021 (because I lost the first pair and found them a week later). The original glasses came with two lenses and the second only with one. They are both wraparound style. And to say they are comfortable is an understatement. I wouldn’t hesitate to buy another pair if the existing ones become unusable or broken.
Bought a pair of Oakley Castel Prescription Sunglasses - the frame broke in the middle after 13 months. Took them into Oakley Chadstone - they said they could get me a replacement frame for half price, but suggested I get them repaired, which would be cheaper. I did this and they again broke in the middle. Just rang the store at Chadstone, they… Read more
said it was outside the breakage timeline of 12 months and that I would have to order it from the Oakley website at full price. Stuff that! Would not recommend their products or service.
- +1
I am writing this review to warn potential buyers about Oakley’s abysmal customer service and failure to process refunds. Oakley confirmed that my order/replacement request was canceled and stated that a refund would be issued within 3 to 5 business days under case CRM:047220610. However, the refund was never processed. Despite sending formal… Read more
follow-ups and demands for payment, Oakley has completely stopped communicating and failed to honor their refund commitment.
It is extremely disappointing to see a high-profile brand operating with such poor accountability. I have now been forced to initiate a chargeback with my financial institution and escalate the matter to Queensland Fair Trading / ACCC.
Reviews with attachments
Low Grade Oakley Tees – Bought Original Oakley Tee in Melbourne Just after 2 wash - print design on chest has crack. Looks like very cheap. Just after 2 wash, did not expected this quality
Oakley Isn’t What It Used to Be — Product Quality and Support Have Both Declined I’ve been an Oakley customer for many years and have owned multiple Oakley prescription frames and sunglasses since around 2010. What originally made me loyal to the brand was the combination of comfort, durability, sporty design, and the feeling that Oakley products… Read more
were genuinely built to last.
Unfortunately, this recent experience has left me feeling that both the product quality and after-sales support have declined significantly compared to what the brand used to represent years ago.
My Oakley Metalink prescription frame developed cracking on the temple arms after around two years of careful normal daily use. The issue itself was isolated only to the temples — the expensive prescription lenses and the rest of the frame remained in excellent condition. I was not even insisting on a free replacement; I was more than willing to purchase genuine replacement parts if they were available.
What disappointed me most was discovering how little practical support existed once an issue actually occurred.
I first contacted Oakley Customer Care and was referred to OPSM because the glasses had been purchased there. I then contacted OPSM Customer Care and provided detailed information, photos, and the full background of the issue. Unfortunately, most of the responses I received were generic copy-pasted policy templates that did not meaningfully address the actual situation or provide any practical solution. For something called “Customer Care,” the experience felt surprisingly impersonal and procedural.
Meanwhile, Oakley advised that replacement temples were unavailable through their channels, while OPSM suggested I check with Oakley for spare parts. In other words, the customer was effectively left stuck between disconnected support systems with no clear repair pathway.
To be fair, the local OPSM store manager I eventually dealt with was polite, professional, and genuinely attempted to help within the limitations of the system. My criticism is not directed toward individual staff members. The issue is the broader support infrastructure itself.
What surprised me most is that: • the Metalink frame is still a current model, • the temple arms are mechanically detachable using screws, • yet there appears to be no genuine spare-parts pathway available through Oakley in Australia.
This contrasts sharply with my older Oakley frames. I still own two older AirDrop MNP frames purchased years ago, and despite heavy long-term use, both remain structurally solid on their original components to this day. That long-term durability was exactly what made me trust the Oakley brand in the first place.
For a premium brand, I expected at least one of the following: • access to genuine replacement parts, • a proper repair ecosystem, • coordinated support between Oakley and OPSM, • or some form of reasonable goodwill assistance given the issue occurred within warranty, and I have identified only marginally outside warranty.
Instead, the overall ownership experience felt highly fragmented and surprisingly disposable for a brand that continues to market itself as premium.
I still appreciate Oakley’s product design and styling, but this experience has significantly changed my perception of the brand’s quality consistency and long-term ownership experience compared to the Oakley many customers came to trust years ago.
I ordered a pair of prescription glasses that arrived bent. I have tried to contact Oakley for over a month with their staff swear at me when they thought they had muted me. Speaking to a manager regarding complaints is impossible. you have just lost a client of over 30 years. Dismal, pathetic and useless - NEVER AGAIN!!
The lens’ scratch so easily, dropped them onto concrete from 1m high and the lens now has some deep scratches. Id expect more from a $300 pair of sunnies. And replacements are $180. What a joke. I work on boats so i have to clean salt off of them often, and even the salt crystals start scratching the film after a bit too. They used to be good… Read more
sunnies but now they’re chinese junk that are “made” in the states. To be honest, the prism tech seems like fugazi anyway, i didn't notice much more visual quality than the Liive sunnies I’ve had which are 5x cheaper. Same durability too. Just get maui jims. Same price and way more durable
Latest follow-ups
Do not buy Oakley products full stop. Had to replace lenses 3 times because of peeling, the first pair of lenses were over 7 years old and lasted 2-3 months. Golf shirt was bought and after washing 5 times all of the Oakley transfers peeled off.… Read more
Also bought surf shorts which did the same and got a pull in the material and created a small hole. SO NO TO CHEAPLY MADE trash at trash prices...
Follow-up · Oakley have now gone to a new low. Received new lenses 4 weeks ago and yet again the lenses are trash, peeled after 4 weeks, no washing, no water, only cleaned with soft case the glasses came in. STAY AWAY FROM OAKLEY!!!!! 4th time this has happened and sick of driving to large shopping centres to get a refund for HDO optics. What a jib!! Have a look .....
Positive reviews
Dali The best Oakley human in the world – Daly from DFO in Brisbane Airport was the nicest person I have ever met. He helped me in so many ways he’s generally a really nice and kind person Show reply
Reasonable quality for the price – Great glasses which are well needed on the boat when fishing
Customer service took initiative and solved the problem for me – I ordered replacement lenses on oakley website and next day i tried to cancel. I was told that they are unable to cancel my order. However customer service representative took initiative and redirected my order to their return unit instead of me Receiving it and then paying for sending it to their return department. This move made things easier for me and now my refund request has been confirmed by their return department. Thanks for the support!
Negative reviews
The online store tried to scam me. Purchased some prescription sunglasses online during their sale. Several days later, at the end of business on a Friday they cancelled my order and told me to contact them Monday. Come Monday they wanted to charge me $160 more because the sale ended on Sunday. What a rort. I will never buy Oakley again after this behaviour.
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6 month old Savitar sunglasses delaminating inside the lens. Always kept in and cleaned with the (clean) microfibre bag. Not exposed to saltwater or anything out of the ordinary, without a thorough freshwater rinse afterwards. Contacted Oakley support Australia, whom fobbed off back to vendor. Clearly quality issues. Oakley is not the brand it… Read more
once used to be. Have ordered aftermarket lenses to replace, and will see how their longevity goes and report back.
Very poor customer service, non existent really if having issues with replacement parts. Attitude is basically don’t care. Been a loyal customer but will be looking for a new brand now.
Recent reviews
I bought some Oakley sunglasses only 2 years ago and didn't even wear them that much. The filter on the lens is already all damaged and scratched. I thought that spending 100€ on a pair of sunglasses would get me some quality. On the contrary, those glasses bought on an official store of course, are garbage. I have to throw them away already. I am… Read more
so disappointed about this brand. A 10€ pair would have done a much better job. I will never buy Oakley products again.
Every time I go to buy new lenses I hear.. they are discontinued...the lenses scratch just looking at them. For 165.oo a year on lenses ill be looking at something else..terrible and certainly not worth the money.. no more Oakley for us
I've ordered two different pairs of Oakley ski goggles with matching replacement lens. I get sent the replacement lens, but then they cancel order for the goggles. So now I have two replacement lenses I can't even use that I have been charged for. Seriously?
I had an issue with my $400 Oakley glasses and reached out to Oakley AU support. Instead of helping, they just pointed me to a random repair shop as if I couldn’t Google one myself. I left a negative review, and Oakley’s social media team asked me to email them. I did, only to be told, “Oops, we’re US support, we’ll pass you to AU.” After that… Read more
AU support… *silence*.
A month or so later, support finally sent me a useless email asking if I “still needed help,” even though they hadn’t provided any in the first place. Now I’m left with a $400 piece of plastic that serves as a daily reminder of a bad purchase. I’ve been a big fan of Oakley owning their shirts, and hats. but my first pairs of glasses lack of real support has completely ruined my trust in the brand.
I bought a pair of Oakley reading glasses in 2005. I could hardly be happier!!!! Makes Apple products look crap, they're like some Toyota land cruiser that still going after millions of miles. I've stepped on them broke them like 20 times, and then I just carefully manoeuvre the frames back in place. They were completely and utterly ruined,… Read more
lenses scratched everything and then some guy managed to fix them up to almost new for like $100.
I hope to God they haven't done the planned obsolescence thing on us like German cars. Have they?
I purchased a pair of Oakley Hex Jector reading glasses from Lens Crafters. While I love the glasses, within 60 days, the lenses developed a series of cracks (6 separate cracks total now) along the upper and lower edges. Lens Crafters said they could do nothing for me. There is no warranty, beyond their 30-day happiness guarantee. They referred me… Read more
to Luxottica, who allegedly (?) provides some kind of warranty on products, but they advised there is no warranty on prescription eyewear. I contacted Oakley directly, but they also provide no warranty at all for prescription glasses, and referred me back to Luxxotica. For a nearly $500 pair of glasses, this is absurd. I will never purchase Oakley eyeglasses again, and I encourage others to be forewarned.
This was my first and last experience purchasing from Oakley. Oakley has sent me the incorrect, lesser product of the one I ordered and paid more for. They have delayed assistance for weeks and, despite admitting they made a mistake, have not fixed the listing and are still fraudulently selling a worse item. They wont let me return the product and… Read more
are completely unhelpful despite this being their mistake. I am extremely disappointed and will not be looking to them for ski gear ever again.
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Purchased a pair of Oakley Sunglasses online, wanting my current prescription put into the frames and to be polarized. Somehow there was/is confusion, glasses arrived, but not polarized as i had asked. I had to ask for the tax invoice to be sent so i could claim on private health. NO, it appears that OAKLEY AUSTRALIA ONLINE are not registered… Read more
providers so i cannot make a claim. I asked for a refund only to be told NO, sorry as they're a customised lens, no refunds. So dont assume like i did and be caught out. I will never be purchasing Oakley products again
STAY AWAY FROM OAKLEY I chose to be safe and order my ski goggles from Oakley 2 weeks later still no product - I’ve emailed so many times NO RESPONSE - and looking at tracking their coming from China I’m guessing they’re FAKE
Same thing happened here with my experience. I sent sunglasses back originally wanting a refund however I was arm twisted in going for an exchange and have been waiting for the shipment information on the exchanged sunglasses ever since (7th March). I’m now debating a pursuing a charge back with my banks credit card because they are terrible with… Read more
customer service and cannot assist over the phone other than copy paste response every time.
“We will follow up with internal department and come back to you 3 business days”
I have been advised many times that they would follow up and thanked me for my patience.
I bought replacement lenses from the online store. They became faulty within the warranty period. I contacted Oakley Online Store customer service and they approved a replacement. I requested a refund and it was approved. I sent the lenses back and they were received by Oakley on 13th of Jan 2025. I haven’t received my refund till now ( 27th of… Read more
February 2025 ). I contacted the customer service many times, I have been advised many times that they would follow up and thanked me for my patience.
one shoe in wrong size sent to customer – Bought a pair of size 10 shoes, received left size 11 and right correct size10. Most terrible online purchase experience. The customer care operator overseas could not communicate well.
The worst sunglasses ever – Bought an expensive pair of Oakley sunglasses and used them 10 times before misplacing them at home. When I found them some time later I had already bought a new pair of mako sunglasses that were and still are very good so I advertised to sell my Oakley’s. A buyer came around to collect them but noticed the sunglasses had started to peel inside… Read more
despite the sunglasses otherwise looking unscratched and new. He decided not to buy the sunglasses and said it is a common problem with Oakley sunglasses. Despite the damage being a manufacturing defect the Oakley store in George st sydney refused to replace the glasses. If Oakley sunglasses last less than 2 years then they are not worth the high price they charge for them. I have had a variety of other sunglasses over the years without ever seeing a manufacturing defect. When I bought the sunglasses I was never told by the Oakley sales assistant that the glasses would only last for a maximum of 2 years. Do not buy Oakley sunglasses
Terrible customer experience – One of the worst online shopping experiences. I ordered a pair of customs for my son for Christmas during the Black Friday sales, and a week before Christmas, day they were meant to arrive, the order was cancelled due to a part not being available. No opportunity to swap the lens for a different colour and get it done, no other heads up than the… Read more
delivery day getting a notice order is cancelled. My son had his heart set on having his name etched, and no other brand does this, hence it’s not a zero star review. A month after Christmas the arrived, and Oakley refused to honor the Black Friday sales price. Oh and their customer feedback post sale, if it’s negative, their form doesn’t submit. Would never shop here again. Terrible customer experience.
- +3
Disappointed Long-Time Customer – I recently bought Oakley replacement lenses, and after the first use, they started peeling off. I contacted customer support, and they said they'd process a refund. It's been over a month now, and I've had no positive response. My calls and emails are being ignored. Today, I finally got through to support, but the rep named [Name Removed] was… Read more
super rude and hung up on me. Now, it seems like my number is blocked.
I've been shopping with Oakley for the last 10 years, and this experience has been really disappointing. Oakley, please sort this out!
Oakley are ripping the public off – I just went on the Oakley website and they have a 50% sale. What a load of crap. They have inflated the prices of their sunglasses and still not applied the 50% discount. Oakley Turbine single lense and prescription sunglasses are the same price all year long pins at about $230.00 dollars. Now they are saying they are $334.00 RRP but still it… Read more
giving you 50% off. This company is rorting the public and still not giving you 50% of. They are racketeering just like Apple Computers which are discounted in all other suppliers stores except an Apple Store.
Oakley raised the RRP to make their discounts look attractive when all year round you can buy them at a lot less. They were recently bought out by RayBan I believe, hence the aggressive sales marketing and lack of spare parts.
If i could give 0 stars I would – Have been an oakley/costa brand junkie for 17 years. Today they lost me as a customer. Twice now they've refused to repair/replace my sunglasses inside the warranty time frame. This time they went to far. I spent over $250 for a custom pair of batwolf sunglasses 14 months ago and the hinge broke simply opening them up to puth them on. Best they… Read more
could offer me was a 30% coupon off my next purchase. They could pay me and I still wouldn't wear this products ever again. Anything under the luxoticca brand umbrella. Their customer service is garbage, their quality is garbage. They're just sellouts like everything else in the consumer world. Chinese garbage.
Terrible product & Terrible experience at an expensive price – I purchase a pair of Oakley Holbrooks at RRP $288. Most expensive sunglasses I have purchased and as such I took very good care of them even purchasing a hard case for them. less than a month after purchase the arm broke, a small plastic lug. On doing some research I found this is a common fault. I put in a warranty claim which was a nightmare in… Read more
itself as I had to go through parent company Luxottica. I put the claim in one month ago. It took two weeks for them to process the claim and admit fault and where to provide "full unit replacement" and I would receive them in a max of 7 days. Well that was two weeks ago and still nothing. I eventually got a tracking number to see the glasses were being sent from China, I asked why a pair of glasses readily available in Australia and made in the US be coming from China. I've had no reply . I have asked for a refund as this is clearly a design fault but honestly I have no idea what is happening. Please do not purchase Oakley sunglasses as the parent company has dropped the ball and if it were me I would avoid any glasses owned by Luxottica (Oakley, Rayban, Parada , Arnette etc).