O'Brien Plumbing

We live in Queensland and were advised to get our Gas Fireplace cleaned. It was only dirty and did not require repair but needed a service and clean. We contacted the Business that sold us the Fireplace and were told that the company that… Read more

manufactured the Fireplace that we had purchased was no longer in Business, but we should still get the Fireplace cleaned so they provided us with the number of two Tradesmen. Unfortunately, both Referrals only worked on wood / open fireplaces and did not work on Gas Fireplaces. After ringing multiple Tradesmen and Gas Services in Brisbane and being told by all those contacted to that point that none worked / serviced or cleaned Gas Fireplaces, we finally contacted O'Brien Plumbing and Gas Coopers Plains and they said they would attend. The Tradesmen arrived promptly at the agreed time and cleaned and serviced our Fireplace. The Tradesman was from New Zealand and knew a lot about Fireplaces. Also. all the communication from the Administrative Staff was excellent so the all around experience was great. After initially struggling to get anyone - after contacting O'Brien's Plumbing and Gas, we cannot recommend the service we received, enough.

Could not put zero stars- Stay well away Paid close to $10,000 for storm water pit. It was not until I had been charged an additional $1000 over 11 months to repair issues that they provided a manual (to wrong pump) and advised pit needed to be cleaned and maintained. I have reviewed original quote and was nothing to identify that the storm water… Read more

system was not suitable for storm water and I would need to clean after each period of rain to prevent issues. When issues arose at 5 months I asked the tech that attended how to prevent from happening, I had discussed with tech that cover was too hard to remove. They indicated just try and cover to prevent debris entering. On second visit in 11 months they replaced the valve (then informed me the $250 service call was now $700) It was on this visit that the tech informed me we could and should clean the pit. This tech adjusted the grate to make the pit accessible to me so I could clean. The system then failed again in under 3 weeks of $700 service, O'Brien's offered to "quote to repair" and also wanted to quote to reposition the float that was left in a position that prevented activation. I have since engaged another service that needed to replace the $700 3 week old part and repositioned float this was only total $350 cost. way over priced, no warranty, no customer service.

I had tree roots in storm pipes which caused water backup after heavy rain.I found the plumbers to be prompt,informed me of their progress at every step and compared with other companies the final cost amounted to a lot less.

Had heat pump HWS installed in Feb., 2025. From sale to installation it was hassle free and efficiently done. The crew even arrived early! O'Brien was recommended by a friend and I have now passed on the contact to another friend. Show details

Plumbers you can depend upon – Found out last Sunday 17/12/ 23 that water was leaking from under my kitchen sink onto my cabinet shelf from below. Phoned up O'brien plumbing first thing Monday morning 18/12/23 at 7 o'clock. and spoke to the receptionest who understood my situation who was very nice about it and understood my emergency and said that a plumber would be sent out… Read more

later on in that day. Jay came out and quickly found out it was a split pipe with water spraying out. He went down to Reece plumbing brought the part back and fitted it to perfection. I have used O'brien plumbing many many times before in the past and will continue to use this company as they are excellent plumbers and very reliable.They also provided me with a 10 percent discount on the price of the bill and being on the pension that saved me a little bit of money. Many thanks for fitting me in on the same day and to Jay who sorted out my problem. He also reminded me after he had finished the job if there was anything else he could do. Many thanks Jay for reminding me if there was as i would only have thought about it only after you had left .Also many thanks to Justin who came out a few days beforehand and serviced my dripping taps which needed to be reseated. From Robert. Glenton

Didn't show up or call for two days of air conditioning service – I made a booking for air conditioning service and told 7:30 to noon. Never heard from them once on the day. I called three time and at 4:30 told the technician had gone home. Rebooked a week later for noon to 4pm. Never showed up again nor called. I called them at 4;30 and cancelled booking. Will book elsewhere with a company that shows up. Show details

Great Company and Services – Great Business to deal with from start to finish. I was extremely impressed with their service and Plumber named "Guy" was very professional and hard working AND cleaned up everything perfectly before he left that was impressive! Thankyou to Guy Show details ·  1

BEWARE OF THE UNDISCLOSED FEE FOR A QUOTE BEFORE YOU CALL – To be fair we cannot comment on the quality of this company’s work .We engaged them for a quote for a new larger hot water system which we eventually did not replace . He was there for about 15 minutes and then sent a quote via email.Travelling time was minimal as well . The bill for this was a staggering $178 ! We emailed back asking if this… Read more

was the correct price for just a quote and the curt reply was just ‘Yes it is !. I totally understand that businesses have to charge for their time and overheads and we have no problem with that ,but I really think they should be transparent about exactly how much they charge up front .Most reputable businesses will do that so the consumer knows what they are in for before they get a surprise bill .

Forgot booking, can’t re-schedule until next week – Had a burst pipe leaking roughly 1L / second. Booked me in two days later at their earliest availability. The day comes around and no plumber, I call back and they say they forgot or missed my booking and can’t come back until next week. Highly unprofessional and left me two days without water and no follow up. I gave 1 star only because I couldn’t leave 0. Avoid! Show details

Great Plumber – Great service with professional attitude and showed up when they said they would. Very quick to have a solution for our problem. Pricing was very reasonable for the work completed. Show details

Asked for quote.. never received one.. Tweed Heads – Tweed Heads branch...Asked for quote.. man was here only a couple of minutes... very quick.. week later and still waiting for quote.. no communication whatsoever.. even left without talking to us...this was an urgent job due to medical reasons... not good enough..  Show details

Hot Water Tank (Not-)Repaired – Poor communication, workmanship and follow up during my experience. Called to fix an issue with Hot Water tank, was “repaired” without any follow up to see if the initial issue was even resolved, it was not. After chasing up was told by the plumber he was “busy, could maybe get there early next week”, must’ve been busy, still waiting for that… Read more

visit or even a call to postpone. Real reminder to support small businesses with their name on the door that work with some pride.

Great service from the Croydon Team! – I worked with Lynda Redfern and her team has never failed to deliver high quality and responsive service to my clients, especially when there were other plumbers that couldn't fix my client's issues. They are very professional, prompt and experienced in providing different options to help solve my client's problems so they can get back to running… Read more

their business quickly. If you're property manager, hotel operator or facilities manager I highly recommend calling Lynda to find out how she and her team can help you.

Don't bother – Rolled up 40 min late and couldn't do the job until power was moved near gas bottles. Charged us $190 for being there for 10 min. Said to callback when power moved. Called no reply then won't answer calls. Totally ripped off. Would not recommend them to anyone. Show details

Ben was on the level – Initially unsure but when relaxed Ben was courteous, prompt and helpful. Later he passed by again and offered to help. I was very appreciative as it was a difficult task.